Rated 4.1 out of 5 by 410
Rated 4.0 out of 5.0 by troy h room was very impressive
overall was very satisfied, only negative after spending a lot of money for flight and hotel, I was very disappointed on how much the prices were for soda/food/etc. very expensive when there for a 3 day training seminar (most everyone in seminar complained about food prices) and cant leave to buy cheaper food, but very happy with the room!!!
January 13, 2014
Rated 5.0 out of 5.0 by Ashly fun in Chicago!
We took a weekend trip to the city and this was a great hotel to stay at. The room was beautiful and modern which made it feel very high end. We will definitely stay here again. Just a few minutes from o'hare.
January 10, 2014
Rated 1.0 out of 5.0 by ahaasjes staff was unfriendly, the wait time was terrible for food, and bedding for pull out inadequet
The staff was unfriendly. The flight information was incorrect. It showed on time but was delayed by more than two hours. They were rude when I questioned fees on the bill. The dinner order was an hour and a half to receive. I did not consider this a good value. You have to pay for internet, parking, and there is nothing complimentary (ie. breakfast). Overall experience was terrible.
January 10, 2014
Rated 5.0 out of 5.0 by Rayan0207 Great evening check in staff
Stuff not so much, did not understand English, front desk staff somewhat rude about answering question about morning shuttle to airport
January 8, 2014
Rated 5.0 out of 5.0 by Cheer girl Great service. Great price great room
Definitely would stay here again!!! Top notch!!! Grrrreat staff
January 6, 2014
Rated 5.0 out of 5.0 by cellphone Excellent for conventions and planespotting
I was at this hotel for a convention in the convention center across the street. The friendly front desk staff was quick to process my check in, and was able to fulfill my request for a higher level room facing the airport. As an aviation enthusiast, I was excited about the great view of planes on approach to O'Hare. The free drinks and breakfast for being an IHG elite member were also appreciated.
The room was nicely decorated and quiet. The bathroom amenities were of good quality and had a relaxing scent. The parking charge is a bit high, but the free shuttle from the airport means you can avoid renting a car if you're flying in and don't plan on driving around. I'll definitely consider staying here again the next time I'm in the O'Hare area.
January 4, 2014
Rated 3.0 out of 5.0 by oyee Not So Happy New Year!
The conditons starting New Year started cold and snowy. We came to Crowne Plaza for a New Year celebration. After New Year we went back to the room with young adults laying on the floor outside the elevator probably drunk. We (husband and myself) retired being awaken to loud fire alarm at around 4 AM with voice instructions to exit the building. Wife and I took the exit from the 8th floor walking down the stairs after hurrying to dress for the cold. We exited the lobby level and seen tracks going back into the hotel navigating police and fire vehicles. Once inside the lobby we waited without notifications until a fireman indicated it was all clear to return to the room. Some critical points:
1. No staff to direct customers to safe locations
2. No announcements from Crowne Plaza during or after this fire exercise.
3. No Crowne Plaza person checked any of the rooms to insure everyone was evacuated.
4. I seen no staff at any time address the number of guess waiting in the lobby.
5. In a fire drill customers were going back into the building the last place to be in case of an emergency.
6. The Hotel Manager during checkout wasn't aware of the incident. She was cordial but never took my name or written down my comments which lead me to believe my comment did not count.
7. There were older people who needed assistance and there was no one to help. Again no staff.
8. Many people were unaware of the events. Maybe the fire alarm don't go off on every floor..however in this world of terrism and catastrophes people have to be more prepared today.
In summary, I'm very disappointed in the preparedness of Crowne Plaza and this companies ability to protect their patrons.
1. Drinks at the bar were very expensive compared to other places.
2. Copy of the bill had to be requested not automatically provided.
3. For a large hotel, the lobby area was not spacious nor comfortable with not enough sitting areas.
4. On positive had a good view, bed was comfortable, staff was pleasant, and ample parking.
5.Unfortunately, on the day of departure, it was very difficult leaving the parking lot for 2 reasons: no parking attendant and others had difficulty with the parking stub and the lot was not cleared of snow.
January 4, 2014
Rated 4.0 out of 5.0 by Akiko Better than expected
I initially booked this reservation at an unpublished rate and was very pleased to see that I got the Crowne Plaza. It was reasonable the staff were knowledgeable and friendly. The pool is great and a perfect temperature. I was so pleased that I booked 2 extra days directly with the hotel so that my family could stay a few days as well.
January 1, 2014
Rated 5.0 out of 5.0 by sharz21 Great room for the price!
Just a couple of "cons" about the hotel/room . . . . the idea of personal reading lights for each bed is great, but one did not work. And I understand most Chicago DOWNTOWN hotels charge for parking, but this hotel is out near O'Hare airport. I'm not aware of any other hotels that charge for parking.
December 30, 2013
Rated 4.0 out of 5.0 by 10years mr. Continues
I have been staying at your hotel for 10 years. Everything is great but I am looking at least one or two days complimantery breakfast.
December 27, 2013
Rated 4.0 out of 5.0 by Mostafa74 Good overall experience
Stayed for three night, had a good experience with staff and cleaniness of the room, however I had a room next to the elevator which was kind of noisy but was so tired to sleep and bearly recognize it but the whole family did. I would recommend it but stay away from rooms close to elevator.
December 27, 2013
Rated 5.0 out of 5.0 by safoo like the hotel
Thank you for the comfortable 3 nights stay :) I enjoyed using the gym facility.
December 25, 2013
Rated 2.0 out of 5.0 by Baaqil Find another hotel
Not recommended. Find another hotel within the same area. They don't not recognize IHG members as they are privitly owned.
December 23, 2013
Rated 4.0 out of 5.0 by AMY1212 Great rooms and front desk staff! Not so good in the hotel restaurant!
The rooms were nice and spacious! Great views as well! Didn't hear the planes and they fly right above you. At check in the staff was excellent! Had breakfast in the hotel restaurant. Not a good experience. We were sat and given drinks, but then nothing after that. We had vouchers for the buffet, but no one told us anything. We sat there for like 5 min wondering if we can just go help ourselves and we didn't know where it was. Noone checked on us till the end of our meal. The eggs were very runny. The butter was so hard it wouldn't spread on the toast. Hotel bar was nice. A little expensive for a cheap glass of wine, but overall nice atmosphere.
December 18, 2013
Rated 5.0 out of 5.0 by MissM3721 Great Hotel, Wonderful Staff.
Everyone from the front desk to the resturant were great. Marsha, Alex, & Jin were awsome, coming back soon.
December 16, 2013
Rated 4.0 out of 5.0 by momar1980 crowne plaza rosemont,il
nice clean room. no complaints. good value for the money
December 15, 2013
Rated 5.0 out of 5.0 by sealex Great Attitude!
When I returned after a cancelled flight, the registration clerk greeted me by name & extended my earlier reservation.
December 12, 2013
Rated 5.0 out of 5.0 by Kanta Clean and comfortable with great service
Excellent staff, friendly service , and most of all very clean and comfortable. It was close to the airport and had shuttle service .
Will definitely stay there again.
December 11, 2013
Rated 4.0 out of 5.0 by Swede2 Decent stay
Rooms, cleanliness, front desk staff and food were great. The restaurant and bar waitstaff could be better.
December 11, 2013
Rated 5.0 out of 5.0 by LowT Excellent Check In
Marsha should be commended on her approach with priority club members. If only all hotel staff could connect as she did. Recognized my status and my weary journey and made me smile and offered lodging as it should be offered. The best I've seen in awhile.
December 10, 2013
Rated 5.0 out of 5.0 by Shushuuuu Comfortable bed and timely service
Stayed at the hotel for two nights during a conference. The color scheme of the rooms is pretty and calming, service was wonderful, and overall nice staff.
December 4, 2013
Rated 5.0 out of 5.0 by lovemyaqha We will return!
We stay in plenty of hotels (mostly IHG properties). This was our first time here. We found it to be very convenient to many restaurants (although we were there during a car show, so next time, we will call ahead for reservations as the wait times were 1.5-3 hours long!). The rooms were comfortable and nicely appointed. We already have reservations in January to do a Park and Fly with this hotel.
December 3, 2013
Rated 3.0 out of 5.0 Overall decent stay
It was a very cute, stylish and comfortable room. I was a little confused as to why the only trashcan was in the bathroom, and we had a room for several people, however, there was only 1 glass in the room. Other than that it is a great place to stay and we will be back!
December 3, 2013
Rated 1.0 out of 5.0 by ItsTrue Believe It
This was a weekend where actions by the staff, just made you shake your head in disbelieve. It started when we first got to the room and discovered there was a drinking glass on the table that had marks and liquid still in it. The maid was across the hall, so I asked her for a clean glass, she didn't understand me so I directed her back to our room and showed her the glass. She picked it up, rinsed under water in the bathroom sink and proceeded to dry the glass with a rag I had just seen her cleaning the bathroom with across the hall. She put the cardboard cover back on the glass and set it on the counter with the other glasses and left. My wife and I were stunned and just stood and looked at each other.
Next morning, breakfast buffet in dining room. A member of the kitchen staff on the way to buffet table with large kettle of French toast stumbles and about a dozen pieces of French toast land on the dining room carpet. To the amazement of all present he bends down picks them up tosses them back in the kettle and goes on to the buffet table where he dumps the kettle into the server on the table. Almost in unison, half the dining room gets up and starts to tell anybody we can find from the hotel what has just happened. There is one more story involving a bathroom which my wife has said to leave out, needless to say it was enough to get us to check out at 9:00 PM a day before we were scheduled to leave. As they say, truth is stranger than fiction and you just can't make this stuff up. I spent over 20 years traveling for work on a regular basis and have to admit these were firsts for me.
December 1, 2013
Rated 5.0 out of 5.0 by KSF53201 Experience of a Platinum IHG Rewards Member
A superior property with a staff focused on service. In 2012 I spent 30 nights here over five separate visits. Stays are always problem free. A nice place conveniently located near the Rosemont Theater and off property dining options.
November 29, 2013
Rated 5.0 out of 5.0 by Shansen Great Stay!
We stayed over night in this hotel because we had an early flight out the next morning from O'hare. We took advantage of their park and fly program. We had free parking for 7 days while we were on our vacation. We only had to pay our room fee for the night. The hotel and room were immaculate. There was an "Anime" convention, so the lobby of the hotel was extremely busy, but they put us on the "Quiet" floor, and we were able to sleep very peacefully. We will definately stay here again.
November 29, 2013
Rated 4.0 out of 5.0 by Yenko Overall great experience
Only negative: Can't believe I had to pay to park my car on the grounds, what was I supposed o do with it? Seemed like a ticky tacky wy to make some $$
November 29, 2013
Rated 4.0 out of 5.0 by Spoons1970 Good room, needs more light
The room was very nice. The bed was comfortable. We both got a good night sleep. A small couch by the window which was great to watch the view. But there was no light in this corner, so it was impossible to read here. The front desk was very helpful. When we needed suggestions where to eat, they had all the info.
November 28, 2013
Rated 5.0 out of 5.0 by L88427 Highly recommended
Staff was very accommodating . Great rooms. I will be back next year.
November 27, 2013
Rated 3.0 out of 5.0 by Roger62305 Breakfast promised
When I make my reservation I was promised a free breakfast. When I ask about the breakfast at the front desk they said it wasn't included. When I told them I was promised a breakfast they said if I didn't get a ticket at check-in, it wasn't included.
For this class of hotel the bathrooms were extremely small. The fashionable bowl used as a vanity made me feel like I was shaving out of a over sized cereal bowl. The shelves by the bowl was hardly big enough for one person's personal items let alone two or more.
November 26, 2013