Rated 4.4 out of 5 by 478
Rated 4.0 out of 5.0 by 52travel Shuttle bus experience
I arrived after 12 hours of international flight to O'Hare International terminal 5. I called initially to ask for shuttle bus but after 60 minutes of wait, I called back and front desk person was very concerned and asked me to take a taxi and hotel would pay for that ride, which I declined as long as shuttle is coming. she took action immediately and kept me informed until shuttle arrived at Terminal 5 and she even recognized me at the front desk upon check-in and offered me a complemental breakfast for next day.
I travell every week so, I am not upset at shuttle took long time, it does happen, but I wish every hotel does take care of problem as your staff. problem happens unexpectedly, how you recover is the true customer service.
October 27, 2014
Rated 3.0 out of 5.0 by Jeffdrj A busy hotel full of travelers
I've stayed at this hotel a number of times. It's very convenient for me during my short trips to Chicago. The overall experience is normally B+ for an overnight hotel stay.
On October 23, 2014 I checked in around 9 pm, was in my room shortly after and asleep by 10 pm in anticipation of a full day at a Strategic Coach workshop.
At 11:20 pm the phone jarred me out of my deep sleep with the nice young woman on the front desk explaining that the card number stored on my profile was outdated, and she was correct. I rummaged through my briefcase, found the new card and all was well. Except I couldn't get back to sleep, tossed and turned and as a result had a very difficult time being sharp in my quarterly workshop. Why couldn't someone check with me earlier in the evening or the next morning? I've stayed at this hotel at least 10 times in the last couple years.
I'm staying at another nearby hotel during my next workshop in January (I tried to name the hotel but the review system wouldn't let me calling it "inappropriate language.)
October 27, 2014
Rated 4.0 out of 5.0 by Alba49 Business Hotel
Good business hotel. No hotel restaurant, but Harry Carreys is attached to the property.
October 25, 2014