Rated 3.9 out of 5 by 64
Rated 3.0 out of 5.0 by dwierman NO GO - Not up to Hi Standard
Internet very slow.
Meeting rooms unacceptable
No IHG reward given on checkin
June 12, 2014
Rated 5.0 out of 5.0 by Dee133 Had a wonderful stay at Holiday Inn
The staff at our Holiday in was friendly, courteous and helpful. Our room was clean and inviting. My bed was, oh, so comfortable. The breakfast menu was plentiful and delicious. We had an all-around pleasant stay while there.
The staff and other guests were so friendly. Upon leaving to head home, our 15-year-old son said: More people said hi to me in that hotel than made eye contact with me in the two years I've been walking my dog at home.
We very much enjoyed our stay there. Thank you very much. We plan to look for other Holiday Inns when we travel in the future.
June 10, 2014
Rated 5.0 out of 5.0 by gagrl Great Stay
I enjoyed my stay at Roswell Holiday Inn. Rooms were neat and clean. Bed was soooo comfortable. I really enjoyed my stay.
June 9, 2014
Rated 1.0 out of 5.0 Help
I need the invoice cost for this stay. They were not able to print one at the hotel check out.
June 8, 2014
Rated 1.0 out of 5.0 by brucea28 never again
Absolute worst property. Elevator worked on and off, WiFi was sketchy and the worst part was the unfriendly staff. I used points to stay and they would not even give me the complimentary breakfast. they informed me that it was for paid guest as opposed to the guests that makes an effort to stay at all Holiday Inn properties all year long.
May 31, 2014
Rated 2.0 out of 5.0 by Nothappy890 Poor service and multiple fire alarms at night
While the room and bathroom were clean, the service here was terrible. The first night the fire alarm went off 3 times between 2-3 am, once for several minutes. In interacting with the staff over Fri-Sunday, no one smiled, asked how we were, greeted us, or anything nearing being hospitable or even professional. The front desk clerks were actually sullen! The only staff member who seemed to care was a young woman in the morning dining area on Sat morning; the room was clean, she was smiling and looked professional. On Sunday, the prep area was dirty with dishes, cleaning rags, warm OJ and the person working seemed to not care an iota.
May 14, 2014
Rated 2.0 out of 5.0 by grif817 Good price, but
A very tired property. Room was uncomfortable with table, no desk and small. Restaurant/bar staff was not very friendly, cable TV didn't work for time I was there. It was out on entire property. I wouldn't be so critical if it was a Holiday Inn Express, but certainly not a good property for a full service Holiday Inn.
May 12, 2014
Rated 5.0 out of 5.0 by CCJIM Nice stay
Staff are very friendly and helpful. very clean room.
May 6, 2014
Rated 4.0 out of 5.0 by Alphonse33 Cold breakfast buffet
Overall stay was good except for Sunday morning buffet. Every item was cold; eggs, potatoes, sausage... even the toaster took forever to toast bread. Server was not very good, even though there were only a few people in the restaurant at the time. Even though I had the breakfast rate for the next day, I went elsewhere.
Michael at front desk was very helpful in assisting me in extending my stay.
Good location in Northern Atlanta area but will visit other dining options by hotel before eating at the hotel again.
May 6, 2014
Rated 4.0 out of 5.0 by Jim4/12 Stayed 4/10 thru 4/14/14
Arrived early in Roswell and went to the Hotel for an early check in, around 10:45am. While there were no rooms ready to check in the gentleman at the desk on 4/10/14 in the morning, I'm ashamed I don't remember his name, took my cell number and about 45 minutes later called me to let me know they had a room ready for me. As far as negative reviews go this is A Holiday Inn, nothing flashy, a comfortable and affordable stay with a pleasant and polite staff. If that is your speed I recommend it!
April 15, 2014
Rated 5.0 out of 5.0 by Roscoe7 Best staff I have ever experienced!!
Fantastic stay, although just one night. I travel (200 days per year) and I was amazed how the staff were great. I have stayed, easily, on over 800 hotels in 20 years and this is top 2%!! Room was perfect, very clean. Breakfast: BY FAR: BEST HOLIDAY INN IN NORTH AMERICA!!!!!!!!!!!!
April 15, 2014
Rated 2.0 out of 5.0 by liammcd Good location for us
We had a nice room upgrade and parking was easy, but this is where the pros end. The room had a smell that bothered my wife. We both noticed our nose ran when in the room. The breakfast was bland with no variety from day to day. The front desk could not cash a twenty so I could have change for tips. They did not refer me to the restaurant where I readily got change. Another couple stayed here because we were here. Their view was similar to ours. There was also a strong cigarette smoke smell in the hall one day. On our next to this area we will stay at another local hotel. We like IHG but the management at this property doesn't seem to focus on its customers.
March 21, 2014
Rated 4.0 out of 5.0 by WilliamTraveller Weekend Stay
Enjoyed spending a weekend getaway at the Holiday Inn and sampling the fresh cooked breakfast. Staff was friendly and the room was comfortable. No surprises. Some chain style restaurants and a CVS in the immediate vicinity. Would not hesitate to stay there again. Received recognition and a welcome bonus for my status.
March 10, 2014
Rated 5.0 out of 5.0 by Mink49 Home away from Home
I have stayed at this Holiday Inn many times, for many years so I can easily say it has become my hotel of choice when staying in the Atlanta area. I can sum it all up with one of my all time favorite HI employees, Elaine, who always welcomes my arrival by saying "welcome home"! This is one of the intangible customer service moments that makes a person stay and stick to a particular property over another!
March 7, 2014
Rated 5.0 out of 5.0 by con0963 Excellent for the price
We have stayed in this Holiday Inn Express several times since August as our daughter who recenty married lives nearby. We have had first rate experiences each time, clean rooms, the free breakfast is yummy and overall have nothing uncomplimentary to say. Highly recommend.
February 26, 2014
Rated 5.0 out of 5.0 by NFPTraveler Great service, nice hotel - but skip breakfast
My overall experience was very good. The staff were very friendly and extremely accommodating. The hotel was in a great location for the work I needed to accomplish. I would definitely stay there again.
One minor heads up about the breakfast (which is a big deal to me because of how my work schedule ends up playing out when on the road). Based on reading other reviews here, I know the hotel staff will comment after I post this, but if breakfast is important to you, my advice is to skip the hotel breakfast buffet. It was okay, but the cafeteria scrambled eggs, potatoes, and meat were not worth paying the extra fee in the hotel's "best for breakfast" rate. YES, they had bacon and sausage. Yes, they had oatmeal and biscuits. Yes, they had packaged muffins and danish, and little boxes of cereal. But so do other hotels - - in their free breakfasts. On my second morning, I opted to go out and pay $6 at a restaurant instead of using the hotel coupon I had already paid for when booking.
Bottom line: I would gladly stay at this hotel again, I would just plan on having breakfast elsewhere.
February 9, 2014
Rated 4.0 out of 5.0 by IHGBigWin2014 Good Location !!
Clean Room. Good B'fast. Nice Location with most of the major restaurants just a block away
January 23, 2014
Rated 5.0 out of 5.0 by Jimmylsv Roswell Holiday Inn
Great place , great breakfast. Large clean room. Will stay again. .
December 30, 2013
Rated 4.0 out of 5.0 by GoodNightsSleep Good hotel at this location
Good nights sleep. Polite staff. Good location off major highway.
December 16, 2013
Rated 4.0 out of 5.0 by maryann74 Great room and good service
The room was wonderful -- clean and well appointed. The temperature control worked very well. My only issue with the room is that the sink is outside of the bathroom, across the entry way from the bathroom. Personally, I prefer to have my sink inside the bathroom; but this configuration may work well when there are more than one person in the room.
The biggest drawbacks were with the electronics. I had problems with the television; I was told they recently installed a new computer system. I had to unplug and replug the TV four or five times during my 3-night stay, which wasn't easy because the plug and outlet were firmly entrenched behind the TV which was attached to the wall. I also had problems connecting to the WIFI, but the front desk sent me a tech-support person who resolved the issue for me quickly. I had no WIFI problems after that.
My other issue was with the breakfast buffet. The menu for the "complete breakfast" stated it included a selected from the griddle; but when I tried to order from the griddle, I was told it would cost extra. The waitress could not adequately explain to my why it was presented that way.
December 3, 2013
Rated 3.0 out of 5.0 by MrHealthy Good value
Clean room - limited space but served the purpose.
November 20, 2013
Rated 5.0 out of 5.0 by giddygab excellent home away from home
Perfect. Clean, relaxing, great location, staff was like family, quote, room service, will definitely stay again.
November 14, 2013
Rated 5.0 out of 5.0 by Senior78 Very nice room. Staff excellent
My wife and I were thrilled that we chose the Holiday Inn. The staff at the reception desk were cordial and made our stay delightful.
November 12, 2013
Rated 5.0 out of 5.0 by JRDbhm Nice place, well maintained, clean, and secure
This hotel is what you expect from HI. The building is in good shape, modern looking. The lobby is nice. The room is comfortable. Everything worked and was well kept. The hotel sets back off the road behind some restaurants, which makes it a little difficult to find, but once you know where it is, it is easy access. There are a number of good restaurants in walking distance for lunch or dinner. However, you will want to have breakfast at the hotel's breakfast buffet. It was excellent with a big variety of good tasting items. We didn't require much from the staff, but they all greeted us when we passed.
November 11, 2013
Rated 5.0 out of 5.0 by Nick2754 Great place to stay on business
The staff at this location could not be any nicer. The place is always clean and the staff go out of their way to be courteous and helpful.
October 24, 2013
Rated 5.0 out of 5.0 by TiredTraveler49 My Go To "home" during travel
The Holiday Inn Roswell is my home away for business travel. I travel to Atlanta / Roswell weekly and this is my favorite place to stay. The staff treat me like I am a welcome part of the family and always do their best to meet my needs.
The linens are clean, towels fluffy and the beds are some of the most comfortable in the Roswell/Alpharetta area. I have had the opportunity to stay at several competitor properties in the 3 years I have been traveling there and this Holiday Inn is by far hands down the best of the bunch. With many local dining options nearby, I do not utilize the restraunt area for dinner but their breakfast buffet is excellent.
I highly recommend this hotel and my kudos to their superior staff.
October 21, 2013
Rated 5.0 out of 5.0 by AnnMarie76 2day event at Holiday Inn
Very Comfortable, outstanding and helpful staff, pleasant area outside. Food excellent. Good Resturants newarby
October 8, 2013
Rated 2.0 out of 5.0 by Bluemax Terrible Front Desk Staff
The front Desk were ignorant of anything pertaining to pleasing the guest.
When I asked them where something was in the area? Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH?
When I asked them if they could call me some transportation?
Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH?
When I asked them for some extra hangers?Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH?
Anyway...WOW? Who hired Them???
AND NO RECOGNITION OF MY MEMBERSHIP!!!!
October 7, 2013
Rated 5.0 out of 5.0 by lowrent well kept - just fine
Clean, fairly new, & well kept.
Late afternoon desk staff had some difficulty changing HI #'s for some guests (I booked 4 rooms, with one being mine and the rest for others with their HI #'s and cc's#. But, that's commonplace for HI's #you would think they would have quick way to make those changes).
Bfast was the usual HI food trough, but you could order real eggs on the side. Good staff there.
October 5, 2013
Rated 5.0 out of 5.0 by Alexis50 A Pleasant and Dependable Place to Stay
We stayed over Labor Day weekend and were very pleased with the comfort, convenience, and service. It will be our favorite place to stay (and recommend) on our frequent visits to Roswell.
The young man at the desk (whose name I have unfortunately lost ! ) was most particularly thoughtful and helpful. We will look forward to seeing him again. Our appreciation to Housekeeping.
Our bed was comfortable and our room quiet despite a large group staying together at the hotel the same time.
September 20, 2013