Rated 1.0 out of 5.0 by DB1229 Miserable & Unhelpful Staff - Strange Hotel
Normally we have great service and a great attitude at Holiday Inns - we stay at a good 50 hotels a year with business. This location was drab, the layout was strange, the room was dated and uncomfortable/uninviting. The staff had a terrible attitude, especially the guy running the breakfast. He never greeted us, never showed us where to get breakfast, adopted a hostile attitude when we asked for more coffee and made the whole experience tense and awkward. Just a depressing hotel with depressing staff. I will never, ever, ever stay at this hotel again nor recommend it to my friends, family or colleagues. One word for this hotel and staff - creepy!
February 24, 2013
Rated 5.0 out of 5.0 by MMCC34324 Excellent Service
The service is definitely the best part of this hotel. The staff was so attentive and helpful, and I could not thank them enough for accommodating all of the requests we made. Rooms and hotel in general were clean and standard.
February 13, 2013
Rated 5.0 out of 5.0 by MJMC Updated Property
Furnishsings updated including lobby restaurant. Liked the new format. Staff very friendly and helpful-made our 4 day stay visiting relatives very enjoyable. Will be back. MJMC
January 26, 2013
Rated 2.0 out of 5.0 by DisappointedfromCanton Not up to Holiday Inn standards
When we checked in, everything was fine with the service at the front desk.. The lady who helped us was very nice. When the shift change happened is when the service fell apart.
The first problem was the hallways of the 3rd floor( If I remember correctly) were about 50F. We informed the front desk, but the problems was never addressed. The next morning the halls were even colder.
During our stay there was some sort of "talent" show. While the event was going on, the front desk staff seemed more concerned with the event, instead of the guests.
The room was cold, due to the cold hallways. When I went to the front desk to ask for a blanket, somehow, no one had a key to the storage room. So... no blanket. We also thought we would get a snack from the hotels "sundry"... Which turned out to be a candy machine with 4 choices, but imagine this, it was out of order.
Over all, one of the worst experiences I have has at a Holiday Inn/Holiday Inn Express. This was our anniversary weekend also, so the poor hotel experience was kind of a damper on things. I will not stay at this hotel again.
January 9, 2013
Rated 4.0 out of 5.0 by Mememeh Nice enough, Good location
Breakfast was nicer than at the Holiday Inn Expresses I'm used to staying at. There is a CVS, as well as an Olive Garden and Taco Bell essentially in the parking lot. The room was spacious and clean. It was a fine place to stay.
December 12, 2012
Rated 5.0 out of 5.0 by BTNC Great room, great price
This is a great hotel. Prebooked prepaid room gave me a great price too. Convenient to everything north of Atlanta near Roswell. Would recommend.
November 28, 2012
Rated 4.0 out of 5.0 by Jake7 Great service and breakfast
Check in was very welcoming. The lady at the front desk went out of her way to make sure were we had a pleasant stay.
Room was clean and comfortable. Room could have used a little more lighting.
Really enjoyed the breakfast. Bacon and grits were excellent. The sausage wasn't as spicy as we have had in past visits, but was good.
November 23, 2012
Rated 5.0 out of 5.0 by Nushoez Excellent Facilities and Superb Customer Care
I travel to Roswell Georgia once a month for personal business, which means I can choose where I want to stay...and I wouldn't stay anywhere else! Convenient location. Well appointed rooms. Outstanding customer service oriented Staff. Very reasonably priced. Try it, you'll like it.
November 16, 2012
Rated 5.0 out of 5.0 by Grannyma Short Visit
My husband and I were helping my daughter relocate to Atlanta Georgia. We reserved a room for two days. The hotel was in excellent condition. All staff were accommodating in all aspects of our visit. It was located in an ideal spot allowing us many choices that were right out of our doorstep and without having to drive long distances. I plan to visit again in March 2013 and hope to stay at this location. Hope all remains the same. Keep up the good work!
November 3, 2012
Rated 4.0 out of 5.0 by crawl Roaches
This hotel has roaches. I awoke to find one crawling across my arm. I stayed during the week on two consecutive weeks. The second room I found they were located in the restroom.
October 21, 2012
Rated 3.0 out of 5.0 by jason2012 poor service front desk
The front desk check in procedure takes waaaay too long. The staff is not friendly.
October 17, 2012