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Rated 4.0 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Great service, nice hotel - but skip breakfast My overall experience was very good. The staff were very friendly and extremely accommodating. The hotel was in a great location for the work I needed to accomplish. I would definitely stay there again. One minor heads up about the breakfast (which is a big deal to me because of how my work schedule ends up playing out when on the road). Based on reading other reviews here, I know the hotel staff will comment after I post this, but if breakfast is important to you, my advice is to skip the hotel breakfast buffet. It was okay, but the cafeteria scrambled eggs, potatoes, and meat were not worth paying the extra fee in the hotel's "best for breakfast" rate. YES, they had bacon and sausage. Yes, they had oatmeal and biscuits. Yes, they had packaged muffins and danish, and little boxes of cereal. But so do other hotels - - in their free breakfasts. On my second morning, I opted to go out and pay $6 at a restaurant instead of using the hotel coupon I had already paid for when booking. Bottom line: I would gladly stay at this hotel again, I would just plan on having breakfast elsewhere. February 9, 2014
Rated 4.0 out of 5.0 by Good Location !! Clean Room. Good B'fast. Nice Location with most of the major restaurants just a block away January 23, 2014
Rated 5.0 out of 5.0 by Roswell Holiday Inn Great place , great breakfast. Large clean room. Will stay again. . December 30, 2013
Rated 4.0 out of 5.0 by Good hotel at this location Good nights sleep. Polite staff. Good location off major highway. December 16, 2013
Rated 4.0 out of 5.0 by Great room and good service The room was wonderful -- clean and well appointed. The temperature control worked very well. My only issue with the room is that the sink is outside of the bathroom, across the entry way from the bathroom. Personally, I prefer to have my sink inside the bathroom; but this configuration may work well when there are more than one person in the room. The biggest drawbacks were with the electronics. I had problems with the television; I was told they recently installed a new computer system. I had to unplug and replug the TV four or five times during my 3-night stay, which wasn't easy because the plug and outlet were firmly entrenched behind the TV which was attached to the wall. I also had problems connecting to the WIFI, but the front desk sent me a tech-support person who resolved the issue for me quickly. I had no WIFI problems after that. My other issue was with the breakfast buffet. The menu for the "complete breakfast" stated it included a selected from the griddle; but when I tried to order from the griddle, I was told it would cost extra. The waitress could not adequately explain to my why it was presented that way. December 3, 2013
Rated 3.0 out of 5.0 by Good value Clean room - limited space but served the purpose. November 20, 2013
Rated 5.0 out of 5.0 by excellent home away from home Perfect. Clean, relaxing, great location, staff was like family, quote, room service, will definitely stay again. November 14, 2013
Rated 5.0 out of 5.0 by Very nice room. Staff excellent My wife and I were thrilled that we chose the Holiday Inn. The staff at the reception desk were cordial and made our stay delightful. November 12, 2013
Rated 5.0 out of 5.0 by Nice place, well maintained, clean, and secure This hotel is what you expect from HI. The building is in good shape, modern looking. The lobby is nice. The room is comfortable. Everything worked and was well kept. The hotel sets back off the road behind some restaurants, which makes it a little difficult to find, but once you know where it is, it is easy access. There are a number of good restaurants in walking distance for lunch or dinner. However, you will want to have breakfast at the hotel's breakfast buffet. It was excellent with a big variety of good tasting items. We didn't require much from the staff, but they all greeted us when we passed. November 11, 2013
Rated 5.0 out of 5.0 by Great place to stay on business The staff at this location could not be any nicer. The place is always clean and the staff go out of their way to be courteous and helpful. October 24, 2013
Rated 5.0 out of 5.0 by My Go To "home" during travel The Holiday Inn Roswell is my home away for business travel. I travel to Atlanta / Roswell weekly and this is my favorite place to stay. The staff treat me like I am a welcome part of the family and always do their best to meet my needs. The linens are clean, towels fluffy and the beds are some of the most comfortable in the Roswell/Alpharetta area. I have had the opportunity to stay at several competitor properties in the 3 years I have been traveling there and this Holiday Inn is by far hands down the best of the bunch. With many local dining options nearby, I do not utilize the restraunt area for dinner but their breakfast buffet is excellent. I highly recommend this hotel and my kudos to their superior staff. October 21, 2013
Rated 5.0 out of 5.0 by 2day event at Holiday Inn Very Comfortable, outstanding and helpful staff, pleasant area outside. Food excellent. Good Resturants newarby October 8, 2013
Rated 2.0 out of 5.0 by Terrible Front Desk Staff The front Desk were ignorant of anything pertaining to pleasing the guest. When I asked them where something was in the area? Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH? When I asked them if they could call me some transportation? Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH? When I asked them for some extra hangers?Their reply was: what where, who, ah, why, if then maybe, I don't know...you need to, if you want, call...HUH? Anyway...WOW? Who hired Them??? AND NO RECOGNITION OF MY MEMBERSHIP!!!! October 7, 2013
Rated 5.0 out of 5.0 by well kept - just fine Clean, fairly new, & well kept. Late afternoon desk staff had some difficulty changing HI #'s for some guests (I booked 4 rooms, with one being mine and the rest for others with their HI #'s and cc's#. But, that's commonplace for HI's #you would think they would have quick way to make those changes). Bfast was the usual HI food trough, but you could order real eggs on the side. Good staff there. October 5, 2013
Rated 5.0 out of 5.0 by A Pleasant and Dependable Place to Stay We stayed over Labor Day weekend and were very pleased with the comfort, convenience, and service. It will be our favorite place to stay (and recommend) on our frequent visits to Roswell. The young man at the desk (whose name I have unfortunately lost ! ) was most particularly thoughtful and helpful. We will look forward to seeing him again. Our appreciation to Housekeeping. Our bed was comfortable and our room quiet despite a large group staying together at the hotel the same time. September 20, 2013
Rated 4.0 out of 5.0 by Great stay Nice and clean stay. Awesome breakfast. Easy access to all part of the city. September 4, 2013
Rated 4.0 out of 5.0 by Front desk front desk was very nice but should be more aware of current functions of groups coming to the hotel. August 27, 2013
Rated 4.0 out of 5.0 by Mr The pillows were too thick and the breakfest buffet was just average. August 27, 2013
Rated 5.0 out of 5.0 by Great Service and Staff I've stayed at this property a couple of times. The hotel is very central to everything. I really appreciate the staff, they are extremely courteous, professional and helpful especially Grant, Michael and Georgia. August 19, 2013
Rated 5.0 out of 5.0 by Family Wedding Group Our extended family stayed here for the weekend to attend a wedding in Roswell. The service was excellent with the exception of an uphappy breakfast host/waiter on the first morning. He was brusque to the point of rude. For the next two mornings, Oscar was our host and he was completely the opposite--helpful and attentive. The rooms were exceptionally clean and fresh although the bed's mattress was a bit too soft. August 2, 2013
Rated 4.0 out of 5.0 by Courteous and helpful staff The staff was courteous and helpful. At check in we received a $20 coupon for 2 adult breakfast buffets which was very good. The hotel itself could use updating. The walls were very thin - we could hear our neighbors tv. August 2, 2013
Rated 4.0 out of 5.0 by Wonderful Stay It was a great experience, everyone i talk to had they enjoyed the stay at this peoperty and the food was excellent. July 26, 2013
Rated 4.0 out of 5.0 by Stay average, checkout service confusing The comfort and stay was average compared to other hotels. The price for the stay, I think was a little overpriced for just an average double room, no refrigerator or microwave. The checkout clerk was confused and checked us out of the wrong room. She did not give us a receipt because of third party booking but after looking at our online reservation, we realized we book through the holdiay inn website. When we showed her our confirmation, she realized then she checked us out of the wrong room. We are still waiting to see if there will be a different charge on credit card then the receipt we received. July 22, 2013
Rated 5.0 out of 5.0 by Mattress on Bed The hotel was very nice and the breakfast buffet was wonderful. The room and the bathroom was very clean and welcoming. The only problem we encountered was the mattress on the bed. We could not sit on the side of the bed due to the frame of the mattress. The wire frame hurt our legs as we sat on the mattress. The springs in the mattress were very uncomfortable. We could not sleep very well on this mattress. May 27, 2013
Rated 5.0 out of 5.0 by Nice Property The hotel is newer and nice the staff is great to work with. will stay here again. May 20, 2013
Rated 3.0 out of 5.0 by Didn't meet the minimums Walls were thin so I had to listen to the conversation/TV in the room next to me. No MSNBC. Maid forgot to replace the regular coffee. May 13, 2013
Rated 4.0 out of 5.0 by Great place to stay. I was really impressed by the quality of the rooms here. I think my rating is a little higher than what I would normally give because my expectations were fairly low, considering that it's a Holiday Inn. I was thinking more of the old, bargain kind of Holiday Inn. They've done a great job improving their brand. Would definitely stay at another Holiday Inn if available. April 15, 2013
Rated 4.0 out of 5.0 by comfortabel, quite pleasant stay This hotel is very comfortable, nice amenities. Clean, fresh look. a bit sterile but perfect for biz travel. restaurant great for breakfast. has pool and gym area April 9, 2013
Rated 2.0 out of 5.0 by Thin Walls Staff is great. Room condition is always poor. Old furniture and always has a smell. The walls are paper thin. I never get a good night's sleep because I can hear everything happening next door. March 26, 2013
Rated 1.0 out of 5.0 by Horrible service and nasty dining room Called to talk to front desk before we arrived on Saturday afternoon Feb. 23rd., the clerk was extremely rude. We need batteries for our TV remote and NEVER recieved them. The lady at front desk on Sunday morning the 24th was very rude also. The breakfast was cold, the glasses were dirty and the guard over the food was filthy. All of the patrons in the dining room complained. Worse service that I have ever experianced in a hotel. We wont be back!!!!!! March 1, 2013
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