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Rated 4.0 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by Clean hotel very nice This is a great hotel, very clean. The pool area is clean and warm. The restaurant is great. The hotel staff is February 19, 2014
Rated 4.0 out of 5.0 by Warm and reasonable Older facility with outdated light fixtures, noisy bathroom exhaust fan but well maintained and clean. Housekeeping staff did not require prompting to clean and vacuum. Decent breakfast food with clean sitting area and staff attending to the breakfast foods ensuing adequate food available. Bed was comfortable. The poolside room was extremely warm as the pool area is kept at a balmy 80 degrees which is nice during the winter. Unfortunately, the AC was off, not sure why, maybe bc it was -10 outside. The staff were overly accommodating and offered to move us to a different room. But rather than move I requested a fan which proved to be all that was needed to keep us cool at night. I will stay at this hotel again. In the past we have stayed at the Grand Lodge but over last couple of years the housekeeping has became almost non existent, and the breakfast is not well maintained or stock as well as HI. The price is almost half of what Ive paid at the Grand. And, my daughter who is 5, preferred to stay and play in the pool at the HI-lots of kids her age without all the craziness of the water park. But if you choose to go to the water park it's only two blocks away. February 12, 2014
Rated 5.0 out of 5.0 Comfortable room and great staff Staff was very friendly here and the room was extremely comfortable. Anything we needed we could get, and room service was extremely affordable and prompt. Will definitely come back! February 6, 2014
Rated 3.0 out of 5.0 by Not bad, needs work Good location and price. Hotel itself needs work. I was upgraded to a King Suite, but wall paper in bathroom peeling in places, TV in bath room a nice touch, but the batteries in the remote were dead. The batteries for the remote in the room itself were VERY weak, almost dead. No bars of soap in the bathroom. Hotel restaurant was not open for breakfast. They did offer a Comp breakfast that was sad. Cold ceral only. There just seemed to be a since of "it's good enough" through out the hotel. I hope this was not normal, as I may stay here again in the future. I will recommend this hotel because of their location. February 2, 2014
Rated 2.0 out of 5.0 by Questionable Quality Control This Holiday Inn has a very friendly and patient staff while dealing with the various issues I had on my first night. After I realized the heat was not working in my room (outside temperature was 17 degrees), I was given another room. When I arrived in the 2nd room, I verified the heat was working. Then I turned around and found the bed unmade and a towel on the bathroom floor (everything else in the room appeared fine). I felt a little anxious thinking I went into someone's room, but there was no personal items in the room. So off I went, back down to the lobby to ask for another room. The staff was apologetic and assigned another room to me. My third room that night had a working heater and the room was clean, so three time is the charm I thought to myself. After I unpacked and got ready for bed, I turned on the TV and found there was "no signal". I called the front desk and was told the maintenance person was not on the property. By then, It was almost midnight, so I asked if the TV could be fixed the next day. The lady at the front desk told me she will note it and apologized again for all of my troubles that night. The next day, after coming back to the hotel around 7 pm, I found the TV still had "no signal". I called the front desk and was told the maintenance person was at another property, but will come to fix my TV as soon as possible. About an hour later, a very nice gentleman came and eventually re-connected the cable to the cable box. Apparently, someone had disconnected the cable and no one checked to ensure the TV was working before getting the room ready for the next guest. The troubles I experienced could be minimized had there been better quality control, I believe. However, all in all, I enjoyed my stay and the friendly staff made up for any inconveniences I experienced. January 26, 2014
Rated 5.0 out of 5.0 by love this hotel! love the whirlpool in room. there is also a nice restaurant. January 3, 2014
Rated 5.0 out of 5.0 by Very clean and great service We will definitely stay here again when we are in the Wausau area. It was nice to have great service even when the hotel was booked solid for the weekend. Everything was very clean and nicely furnished. The only minor complaint I would have is that there was no program guide on the TV. The guide only showed the channel but not what was actually on, so you had to flip channels a lot to find what you wanted to watch. Thank you for a great hotel stay! January 2, 2014
Rated 5.0 out of 5.0 by Ski trip Very nice room for the money. Clean and roomy. Nice staff. Only con: add some protein to your free breakfasts, like eggs and sausage. January 1, 2014
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