Rated 4.3 out of 5 by 219
Rated 5.0 out of 5.0 by BarbieInConn Great Value - Love Will!
I always book my stays to Austin here at the Austin North - Round Rock where I've become a regular and gotten to know the staff by name. When I called to make my reservation this last visit, Will recognized my name and thanked me for my last review. It's nice to have that recognition and I consider him a friend.
The hotel is clean and although I tend to be leery at times on the sports complex next door and the tendency for large groups of basketball players who can tend to be a bit rowdy, one call to the front desk and the noise is always addressed immediately.
Breakfast is served with a smile, although this visit, I did not take advantage of the offerings. People expect a full-course breakfast and need to remember it's a lite meal: coffee, oatmeal, cold cereal, OJ, toast, muffins, etc. If you want a big breakfast, IHOP and Denny's are down the street. For the price, you can't beat the comfortable beds, location and service.
Thanks, Will! Sorry I missed you on my departure date - hope to see ya soon!
July 29, 2015
Rated 3.0 out of 5.0 by csm4bama Austin Regular
Love this property and stay here each time I come to Austin. I was very disappointed this trip due to kitchen being down and unless you want pizza or chinese delivery, you were forced to leave the hotel. Also, the chair in the room would not stay in position. Could raise the chair and within seconds, you back in the very down position. Very uncomfortable. I called the front desk and could not get an answer. Went down to front desk and no one was there. Waited and finally gave up. Hotel seemed to be understaffed and for this to be a newer property, I was surprised...
July 13, 2015
Rated 1.0 out of 5.0 by CJnewcastle platinum welcome?
when checked in the welcome was cursory. When I asked about a welcome pack for being a platinum member (I was not offered anything) I was told by the desk clerk that he was was busy but if I wanted I could get a bottle of water from snack shop.
Breakfast was terrible. No orange juice, no cream cheese. Did not look anything like the adverts and photos around the elevators and reception area.
July 13, 2015