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Rated 4.4 out of 5 by 52 reviewers.
Rated 3.0 out of 5.0 by Great location but terrible restaurant service Stayed two nights for a volleyball tournament located next door. perfect location if you are attending any event at the Round Rock Sports Center. The rooms were great. Wish we would say the same for the service, or better yet, lack of, in the restaurant. My husband and I planned on eating Saturday night in the restaurant. After waiting at least 5 minutes in the empty eating area for a server, my husband went to the bar and approached an employee that was obviously on a personal phone call. He was told that he would be right with us. After waiting for another 5 minutes with no service, we walked out and went to the front desk to voice our complaint. The server then tried to approach us. We told him we were no longer interested in his service. Sadly, the front desk clerk was not interested in hearing our complaints either. The only reason we will choose to stay at this hotel again is if we have an event next door! February 20, 2014
Rated 5.0 out of 5.0 by Tito and Tristan are the BEST! I've been doing business in the N. Austin area since May 2013. The first week in the area, I was staying somewhere else that didn't meet my standards, so I looked around for somewhere else to stay. Availability closer to the work site was scarce at the time, so I decided to try the Round Rock Holiday Inn. It was a little further away, but I saw that there were good reviews, so I decided to give it a try temporarily until rooms closer to my work site became available. The rooms are clean with comfortable beds, etc. There are a wide selection of good restaurants in the area, as well. But what keeps me coming back to this particular hotel, despite the extra distance, is the great staff at the restaurant / bar. Since that first visit, I've stayed at this hotel exclusively; probably 5-6 months total. Tito and Tristan are the reason I keep coming back. January 25, 2014
Rated 5.0 out of 5.0 by Best Round Rock Hotel Great quiet location, near everything in Round Rock. Bright, comfortable lobby and staff was friendly. Hot Tub and indoor pool were clean and welcoming. I'll definitely stay here again. January 24, 2014
Rated 4.0 out of 5.0 by Round Rock Jewel Nice, clean hotel with nice staff. Art, who was working the front desk this past weekend did a good job of taking care of me, and for his attentiveness and professionalism, I thank him. He should be singled out and thanked for a job well done. My room, 315, was nice. Small mnor details, like the couch having stains was reported to the front desk, in fact, it was Art who answered. I trust he will follow up with that so the next guest does not have to use a dirty couch. The restroom was clean and the view is good. Internet works good but the traffic on the fourth floor is very discernable and can be bothersome. the floors are not soundproof, but what Hotel is perfect? For the money, this hotel is a good value and I would recommend it to anyone. It is not perfect, but for under $100.00 per night it is a good value. There are plenty of places to eat nearby and easy access to I-35. Thanks you Holiday Inn. January 6, 2014
Rated 5.0 out of 5.0 by Great Service If you are staying here ask for Art, he is the reason we stay here. He not only is a great ambassador for Holiday Inn, but gives the best service possible while taking the highest level of pride in his work. I will only stay at this location as long as he is here. January 5, 2014
Rated 3.0 out of 5.0 by Terrible Internet Service Spent four days at this location scouting out the area. The internet service in the rooms was terrible. I was not able to connect to the internet and had to go downstairs everytime I needed to conduct any business. Staff was excellent in taking down the issue but nothing was ever done to correct the issue. I guess that is the type of room I get when I use rewards points for a stay. January 2, 2014
Rated 3.0 out of 5.0 by Bad WiFi access I stayed there for two days. I could access WiFi in the lobby and couldn't access WiFi in my room. The problem was not solved even if I reported it to the front desk. January 1, 2014
Rated 4.0 out of 5.0 by Great stay I really enjoy Holiday inn my only complaint was the gentlemen at front told me my IGH membership/ awards would not count towards my account ( only towards drinks and food in restaurant)??? That was my only "Bad" experience. I am a frequently flyer and almost Always flock to Holiday Inn. I will still use them. December 15, 2013
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