Rated 4.3 out of 5 by 213
Rated 5.0 out of 5.0 by T4079 Nice Clean and Safe
I have stayed here many times, every one is always nice and friendly the hotel is clean and comfortable and its very easy to get off and on I35 but still feels safe!!! There are a lot of very good restaurants with in walking distance Jack Allens, Chuys Saltgrass Rudys BBQ and if you forgot something there is a Walgreens just outside the parking lot everything you need to be comfortable Super nice place to stay especially for business.......
June 28, 2015
Rated 1.0 out of 5.0 by megmom_99 Poor Customer Service
I Do Not recommend this hotel for Events,
Only Pro is the location, but not worth it or the headache of dealing with inept people who manage this property.Had problem checking in,
Ask for our Sales Rep, Vanessa G. front desk said "No one by that name there" then I Call hotels ask for Vanessa G., talked to her and she says the hotel made a mistake and she would resolve it. Amanda, font clerk said she just left for ' Very Important Meeting' *** Like our problems were not important, far from home, two recovering from chemo elderly coaches left without lodgings was not important (No Service) ***, I proceed to tell Amanda the issues and that we just spoke to Vanessa, she then starts telling us how this hotel is "Privately Owned" "Their Policies" "Hotels 96% Occupancy" She exhibits NO EMPATHY, NO CUSTOMER RELATIONS SKILLS, BELITTLING, CONDESCENDING. NO COMMUNICATIONS OF STAFF
TWO King Rooms miraculous become available, Problem solved.
Amanda acted as if all this was our fault our rooms were released and she took credit for giving us rooms we reserved back in May.
THERE IS MORE
My room 436, deplorable and below Anyone standards. nasty stench and loud noise from machine in the room. Ew
I don’t know what Amanda’s roll is to this hotel but management seriously needs review how she handles patrons, I am not the only one on reviews who also complained about her ‘lack of’ customer service skills,
You would think that would be it.
Team credit card is CURRENTLY still being charged, had to close account left some funds in there to cover tournaments not yet paid but it is still charging, Issue On Going No resolution.
June 24, 2015
Rated 4.0 out of 5.0 by KDH50 Experiance
This stay was a continued adventure from two days before.
Amanda at the front desk awesome customer service. The lady at breakfast cant do enough to please her guest.
Based on my experience with Room Service I would defiantly consider going out for dinner and no it is not based on the price!
June 19, 2015
Rated 5.0 out of 5.0 by Frog#12 Super nice property
Staff was very pleasant. My room was near the elevator, yet I didn't notice any outside noise. The hotel and room was very clean and comfortable.
June 18, 2015
Rated 3.0 out of 5.0 by Hungry Hobo Nice Hotel, Bad Breakfast
With so many hotels providing decent breakfast options, this was by far one of the poorest efforts I have seen in a long time.
June 18, 2015
Rated 2.0 out of 5.0 by R..L Not pleased with stay here
room was OK. it was clean good. food was fair. food service was good. pool and hot tub were filthy dirty disgusting. pool area was nasty, trashy, unpleasant odor and looked like mold on the walls.
overall poor to fair experience. WILL NOT STAY HERE AGAIN !
June 15, 2015
Rated 5.0 out of 5.0 by jsorghum Nice
Very Nice! Would recommend! Enjoyed the staff and service. Very comfortable and enjoyable place to stay and very convenient location.
June 11, 2015
Rated 5.0 out of 5.0 by TYOD one night stay, everything was good
We were in town for an event at Dell Diamond and this location is convenient. Having a fridge and microwave in the room was helpful. We used the (smallish) fitness room, which is a nice-to-have. All staff we encountered were friendly and professional. My only complaint (and that is a strong word) is with breakfast. It was a typical, blah free buffet. I wanted to order a real breakfast off the menu, but there was no one around to make that happen. Next time, I will probably stay at the nearby HIExpress, because their free breakfast is better than this one.
June 8, 2015