Rated 4.3 out of 5 by 91
Rated 5.0 out of 5.0 by GeraldL Nice Hotel and a Great place to stay
Used reward points for one night stay. Hotel was very nice. Hotel and rooms were clean and nice. Staff was very friendly.
March 1, 2014
Rated 3.0 out of 5.0 by robsco Great location but terrible restaurant service
Stayed two nights for a volleyball tournament located next door. perfect location if you are attending any event at the Round Rock Sports Center. The rooms were great. Wish we would say the same for the service, or better yet, lack of, in the restaurant. My husband and I planned on eating Saturday night in the restaurant. After waiting at least 5 minutes in the empty eating area for a server, my husband went to the bar and approached an employee that was obviously on a personal phone call. He was told that he would be right with us. After waiting for another 5 minutes with no service, we walked out and went to the front desk to voice our complaint. The server then tried to approach us. We told him we were no longer interested in his service. Sadly, the front desk clerk was not interested in hearing our complaints either. The only reason we will choose to stay at this hotel again is if we have an event next door!
February 20, 2014
Rated 5.0 out of 5.0 by CU360 Tito and Tristan are the BEST!
I've been doing business in the N. Austin area since May 2013. The first week in the area, I was staying somewhere else that didn't meet my standards, so I looked around for somewhere else to stay. Availability closer to the work site was scarce at the time, so I decided to try the Round Rock Holiday Inn. It was a little further away, but I saw that there were good reviews, so I decided to give it a try temporarily until rooms closer to my work site became available. The rooms are clean with comfortable beds, etc. There are a wide selection of good restaurants in the area, as well. But what keeps me coming back to this particular hotel, despite the extra distance, is the great staff at the restaurant / bar. Since that first visit, I've stayed at this hotel exclusively; probably 5-6 months total. Tito and Tristan are the reason I keep coming back.
January 25, 2014
Rated 5.0 out of 5.0 by DouginTucson Best Round Rock Hotel
Great quiet location, near everything in Round Rock. Bright, comfortable lobby and staff was friendly. Hot Tub and indoor pool were clean and welcoming. I'll definitely stay here again.
January 24, 2014
Rated 4.0 out of 5.0 by Elrey Round Rock Jewel
Nice, clean hotel with nice staff. Art, who was working the front desk this past weekend did a good job of taking care of me, and for his attentiveness and professionalism, I thank him. He should be singled out and thanked for a job well done.
My room, 315, was nice. Small mnor details, like the couch having stains was reported to the front desk, in fact, it was Art who answered. I trust he will follow up with that so the next guest does not have to use a dirty couch. The restroom was clean and the view is good. Internet works good but the traffic on the fourth floor is very discernable and can be bothersome. the floors are not soundproof, but what Hotel is perfect? For the money, this hotel is a good value and I would recommend it to anyone. It is not perfect, but for under $100.00 per night it is a good value. There are plenty of places to eat nearby and easy access to I-35. Thanks you Holiday Inn.
January 6, 2014
Rated 5.0 out of 5.0 by mrasmus Great Service
If you are staying here ask for Art, he is the reason we stay here. He not only is a great ambassador for Holiday Inn, but gives the best service possible while taking the highest level of pride in his work. I will only stay at this location as long as he is here.
January 5, 2014
Rated 3.0 out of 5.0 by SF62 Terrible Internet Service
Spent four days at this location scouting out the area. The internet service in the rooms was terrible. I was not able to connect to the internet and had to go downstairs everytime I needed to conduct any business. Staff was excellent in taking down the issue but nothing was ever done to correct the issue. I guess that is the type of room I get when I use rewards points for a stay.
January 2, 2014
Rated 3.0 out of 5.0 by ChrisTX2014 Bad WiFi access
I stayed there for two days. I could access WiFi in the lobby and couldn't access WiFi in my room. The problem was not solved even if I reported it to the front desk.
January 1, 2014
Rated 4.0 out of 5.0 by MPC70 Great stay
I really enjoy Holiday inn my only complaint was
the gentlemen at front told me my IGH membership/
awards would not count towards my account ( only towards
drinks and food in restaurant)??? That was my only
"Bad" experience. I am a frequently flyer and almost
Always flock to Holiday Inn. I will still use them.
December 15, 2013
Rated 2.0 out of 5.0 by mojo49 Nice place, but....
There was a live roach in the room crawling around like he owned the place right by the coffee maker. Real turnoff because everything else was OK.
November 27, 2013
Rated 5.0 out of 5.0 by mannino20 Great place to stay
My youth group and I had a great stay. The indoor pool and hot tub were a hit. The only Con is this hotel needs to offer continental breakfast.
November 26, 2013
Rated 5.0 out of 5.0 by platinum1960 Nice Surprise!! :-)
I have not stayed at Holiday Inn in years, but I have to say that I was amazed at how clean, modern, and well run this hotel was. The room was great - the bed was wonderfully comfy, and everything was SO CLEAN!! :-) I will definitely stay at this Holiday Inn again when I go to Austin. 5 out of 5 stars, in my opinion.
November 19, 2013
Rated 5.0 out of 5.0 by firemanks response to request
I had to add extra days to my stay. I requested the front desk to allow me to stay in the same room. The young lady at the front desk made me change rooms so I registered a complaint and the hotel corrected the mistake so the next day I was allowed to stay in my same room. The staff was very professional and concerned that my stay be comfortable. They checked on me several times to make sure things were going well. I also got a followup call a week after my stay checking on me. That is going far above taking care of the customer. 5 Stars for Holiday Inn in Round Rock, Texas....Ken
November 16, 2013
Rated 4.0 out of 5.0 by MomOfTwins22222 Great but...
Great place for the price. Only complaint. We needed a lamp fixed and called as soon as we arrived in room. We left for a few hours and returned to find it had not been fixed. When we called on it again we found they had no idea what we were calling for. They sent someone in to replace the lamp within a few min after the second call.
November 5, 2013
Rated 5.0 out of 5.0 by Tr87avler Friendly and helpful staff
The facility is always clean and well kept. I stay here whenever I visit Round Rock. The only meals I had in the restaurant during my stay were breakfast but the food was fresh and tasty and the servers professional.
October 31, 2013
Rated 5.0 out of 5.0 by VictorP74 Round Rock Austin- Good stay
Overall, I enjoyed staying here, although I was surprised to find out that a continental breakfast wasn't an option nor included in the room price. I am accustomed to having this as an amenity.
October 24, 2013
Rated 5.0 out of 5.0 by MisJewels Very Impressed!
From the moment we arrived at the hotel, the staff made us feel welcome. They moved up our check in time (by 3 hours), gave us complementary refreshments and complimentary breakfast (eggs, bacon, toast, potatoes, and drink) for our entire stay. The room was clean and very modern. The toiletries were from Bath and Body Works. Everything about the room was comfortable. I prefer more firm pillows so that was the only downside to this stay (not hotel's fault, I should have asked for more firm pillows. I blame my laziness for this). The location was very close to a wedding venue we had to attend. There's a CVS close by and lots of restaurants to appeal to every taste. Overall, this hotel, the staff, and its location was excellent! If I'm ever in this area again, I would definitely stay here!
October 17, 2013
Rated 5.0 out of 5.0 by RoundRock32 Good Value
I would recommend this facility to anyone traveling through Round Rock. This is a very nice facility
October 9, 2013
Rated 5.0 out of 5.0 by Blackeb99 Hotel rewards points
Since I'm not eating the free breakfast, I should receive my points.
September 30, 2013
Rated 5.0 out of 5.0 by Cooper59 Round Rock Rocks!
This in an excellent location. The beds are super comfortable. The staff are very accommodating and courteous.. You will find the very excellent Jack Allen Kitchen restaurant across the street. You can walk to it. If you're looking for a hotel in the Round Rock area this location is not to be missed. Its just off the I-35. I have stayed twice at this location but was not recognized as a IHG Reward member either time.
September 18, 2013
Rated 5.0 out of 5.0 by MamaPapaBear3 Quiet and Great Service
We enjoyed our two night stay, the staff was awesome and very helpful. The room was clean, cool, quiet and comfortable. Housekeeping took care of us and so did the bartender with some good tasting drinks. We loved that the hotel is in a good location with a variety of restaurants to choose from whether it was for breakfast, lunch or dinner. We will definitely return to this location.
Thank you for your hospitality.
September 13, 2013
Rated 4.0 out of 5.0 by thewestco Nice Place
Enjoyed my stay very much. Very efficient and accommodating.
September 11, 2013
Rated 4.0 out of 5.0 by Elrey Round and round in round rock te-/
I dont really have any complaints of this property. I did not eat at the hotel, had two beers at the bar and slept very well in my room. Very clean and comfortable hotel in good location. I will definitely come back as long as the rates are decent. I dont see paying much more than $100 per night.
September 2, 2013
Rated 4.0 out of 5.0 by Bon1234 Pillow fight
THe room was clean and service good. The only complaint I have is the pillows were all hard and I had a neck ache each morning. I wish you had outdoor pool!
August 30, 2013
Rated 5.0 out of 5.0 by taz29 Austin Trip
I have stayed at this Holiday Inn twice and both times have been very impressed with the Staff and how polite and professional they were. The rooms were very clean and with amenities. The second trip I arrived fairly late and called for room service right about the time they were closing. The bar manager was extremely patient, pleasant more the happy to prepare me something and personally brought to me and even provided some ice and a glass for my drink although that is usually not provided. Went out of his way to make sure I could eat and the meal was excellent and he even gave me the discount coupon for breakfast in my room because he knew I was traveling and working. Would recommend to anyone
August 28, 2013
Rated 5.0 out of 5.0 by LadyLuck1 Home away from Home Did not want to LEAVE............
I am really excited to write this review i travel alot and stay at different hotels but i must say THIS Holiday Inn Express really rocks!! I booked a room for 1 night and ended up staying for 3 nights and still wanted to stay,rooms were really clean bed comfy
smelled fresh,the staff was AWESOME especially RAZA he is Amazing he was polite and always asked how was everything with a pleasant smile and of course i said GREAT really enjoying myself. I will always come to this hotel anytime i am in town wish all holiday inns were liked this one! The best in the WEST.... Keep up the good work ladies (housekeeping) and gentlemen the whole STAFF without them it could not be possible. They have it all here excerise room,beverages,great location to shopping,wine and dine yourself when you come to the holiday inn it's worth it,price is great. Cheers
August 28, 2013
Rated 1.0 out of 5.0 by bkhsr disappointed
I requested an adjoining room on our initial reservation as we had a couple of teenage girls that came with us that was staying in a separate room but we were not provided an adjoining room. the staff was not accommodating at all. I will not stay at this hotel again nor will i recommend it to anyone else.
you really need to update your mattresses mine was old and very flat.it was not a comfortable night sleep.
August 28, 2013
Rated 5.0 out of 5.0 by eileen47 Convenient and clean
We have stayed here many times and are happy each visit. The hotel is comfortable, clean, and offers many amenities. It is also a good value.
August 25, 2013
Rated 5.0 out of 5.0 by Bighotdog Exhausted after spending the day at schitterbaun.
I have stayed in alot of Hotels in the past couple of weeks. This place was great in every aspect except one. The first room we got the A/C Was stuck on low. After being in the sun all day, all we wanted was a Cold Room. They where quick to accommodate another room and the AC was cold and blew on high. The Beds where comfortable and we all slept great. The FREE full breakfast made this place a Bargain!!! It wasn't just the normal waffles and fruit you get at other places. They cook you a full hot breakfast. The place is beautiful and clean. I will stay there again in the future!!
August 12, 2013
Rated 5.0 out of 5.0 by shoppinggirl Great Staff
This is my second staff at this location. The staff is wonderful and very helpful. Enjoyed my stay and will return again.
August 6, 2013