Rated 4.2 out of 5 by 97
Rated 2.0 out of 5.0 by JohnDC Not suitable for business users
My initial impression of the Holiday in was very good.
We started using them regularly, however they don't serve loyal customers very well at all.
On one occasion when enquired about re booking again (within weeks of our previous booking) we were quoted more than double our previous rate.
As a once loyal business user, we need consistency and to be able to trust our service providers.
Holiday in room rates can rapidly increase when they are full, and despite a plea there is no room and consistency for loyal customers!!
We have now gone else where, with better service and consistent and reliable pricing.
August 28, 2013
Rated 4.0 out of 5.0 by gerbil01 great service
the reception guy was very helpful, the service from the bar area was very good and also the breakfast stafff in the morning was also very good.
August 28, 2013
Rated 1.0 out of 5.0 by Quentin4 Disappointing Stay
There were a number of disappointing aspects to this one night stay in Runcorn, some of which were unusual in my experience of Holiday Inn:
1. The room provided was small and cramped. Although a booking was made clearly for 2 people, the room was set up as a single with towels, soap. etc for one. The wardrobe smelt polluted and dirty.
2. The swimming pool was fine, however most of the lockers in the men's changing room were broken with insufficient security.
3. On attending the restaurant for dinner, we were asked to wait in the bar as " there was a delay at the moment". When permitted to sit in the restaurant some 25 minutes later, we were surprised to find it largely empty, although no guests had left in the meantime.
4. It was surprising to be charged a "service charge" on the drinks obtained personally at the bar.
5. A newspaper was ordered at check in. This was not delivered the next morning. On enquiry at reception, I was told it had been delivered and probably stolen. Beware, not only poor security, but thieves apparently known in abundance! No action taken to provide alternative newspaper.
6. A visit to the lobby Gents toilet was not to be recommended. The lavatory was in a disgusting state under the toilet lid.
August 26, 2013
Rated 5.0 out of 5.0 by Crb1 Fantastic hotel
Really enjoyable stay. Staff cannot do enough to help. Looking forward to my next visit already.
August 25, 2013
Rated 5.0 out of 5.0 by Stewart11 short summer break
Been coming to this hotel for 25 years, it never disappoints. Staff always very friendly and professional, a good sign is the number of staff who have worked there as long as we have been visiting. Food and drink good and not over expensive.
August 24, 2013
Rated 4.0 out of 5.0 by NigeW Nice staff
Travelled with my 15 month old grandaughter and daughter. All the staff encountered were friendly and helpful. Nice pool, good breakfast and, this is a big hotel so plenty of room both inside and out for the little one to play.
August 24, 2013
Rated 5.0 out of 5.0 by Claire1966 Lovely get away
We were pleasantly surprised at how easy the hotel was to find off the motorway. Plus it looked much better in real life than on the internet. The breakfast was delicious and plenty of it. We didn't feel rushed to leave and even had seconds. The room was spacious and it was good to have a sofa to sit on as well as the bed. There was a wedding on when we got there but the service was still very good and staff were friendly. We would definitely recommend it and hope to stay there again.
August 22, 2013
Rated 4.0 out of 5.0 by DAveymac Good facilities, good service
Good facilities, good food & service. Bed/mattress too hard and not very comfortable
August 19, 2013
Rated 5.0 out of 5.0 by gsls48 Another Confortable Stay
Have stayed at the Runcorn on a few occasions, everytime we have been treated to good service and enjoyed our stay.
Food is excellent and reasonable price, plenty of seating to chill our and relax near the bar and although some of the rooms are a little small, they are clean and well furnished.
August 18, 2013
Rated 5.0 out of 5.0 by WonderwomanR Spacious room complete with AirCon
Great stopover, all the comforts of home and more.
Attentive staff and friendly atmosphere.
Excellent cooked breakfast in a relaxed dining room.
August 17, 2013
Rated 5.0 out of 5.0 by Ric999 Holiday Inn, Runcorn
Enjoyed the sauna, Jacuzzi and swimming pool at the end of a long cycle ride.
August 17, 2013
Rated 4.0 out of 5.0 by JJ56 So friendly and helpful
After a hot and tiring 200 mile drive and very poor service at another local hotel I rang to see whether the Holiday Inn had any rooms available. They had a cancellation and I was welcomed through the door at midnight! Thank you.
August 16, 2013
Rated 5.0 out of 5.0 by Paul36 Business trip
Great hotel and great place to stay. I would recommend this hotel to my colleagues and friends.
August 13, 2013
Rated 3.0 out of 5.0 by Jontia Twins all the way
It's convenient for the office I'm working at so I've stay here a lot. It's not a bad hotel, pretty much exactly what you'd expect from a Holiday Inn.
The internet service choice is slow, or expensive. Hope you have data on your phone.
The hotel does not appear to have the right balance of twin to double rooms. If you're travelling alone on business, you'll probably get a twin.
August 7, 2013
Rated 5.0 out of 5.0 by ro1205bert Great Location
Good location for business in Runcorn area, with excellent parking facilities. Room was clean and tidy and evening meal and breakfast choices were some of the best I have experienced.
July 29, 2013
Rated 2.0 out of 5.0 by Montymoo Worst experience as a Platimum member
First of all I wrote a complaint. to Customer Care on the day that I stayed here. A response was promised within 6 days. This has not appeared.
I booked and had a confirmation for 2 rooms with double beds. I got to the room and it was single beds. I phoned to reception and asked whether they had got it wrong. I was told, we have no double rooms left and no executive rooms. I said that I should have been told at reception - no response. The room was OK but not even a bottle of water as an apology. It was a poor respose and for the 1st time I did not feel that being a priority member was important to them. My company is based at Runcorn and I have other places to stay which I will do in future.
One positive was the waiter who served us at dinner. He was the usual quality of HI staff and was a great help with the winr.
Sorry not impressed and not recognised for using HI over the years.
July 16, 2013
Rated 5.0 out of 5.0 by valiant A Good Place To Stay
Couldn't really fault the hotel. There was a wedding during our stay and that led to a queue to get into the restaurant for breakfast, not much you can do about that it everyone turns up at once so we returned to our room. Ten minites later the queue was gone.
Despite how busy the restaurant was the staff were doing a good job. Only a couple of requests to staff and they were resolved very quickly.
We will be staying there again to visit family, it's an ideal location and easy to park there.
July 14, 2013
Rated 5.0 out of 5.0 by istanbul5times great stay excellent service
Stayed once again visiting family in Runcorn,clean room,great food,friendly staff,all round very comfortable stay.
July 13, 2013
Rated 5.0 out of 5.0 by kenney hotel excellent
The hotel was excellent and was located near to Manchester and Liverpool as well as Chester. also near some amazing national trust property's. It had a pool and sauna and the room had air con its a must stay
July 12, 2013
Rated 3.0 out of 5.0 by JJ56 Great Staff
Lovely staff at Runcorn - really make up for the rather tired furnishings. Breakfast is great - everything fresh and tasty.
July 6, 2013
Rated 5.0 out of 5.0 by Boys1324 Wedding
Superb nothing a problem for your staff especially Janine on reception good facilities the breakfast was nice but pricey my son enjoyed the swimming pool
July 2, 2013
Rated 5.0 out of 5.0 by Munro A great hotel
We were very impressed with the hotel layout, although there were two weddings taking place, we heard nothing to disturb us.
The bedroom was very well appointed and with a good view of surrounding countryside. Breakfast was excellent both in choice and quality. The staff could not have been better.
This is a first for us, to give maximum marks but it was well deserved.
We would stay at this hotel again if we were anywhere within twenty miles of it
June 27, 2013
Rated 5.0 out of 5.0 by DJBRI This is how a Holiday Inn should be
Very comfortable and relaxing stay, was nice to meet the Operations Manager out on a walkabout. Breakfast staff really friendly and understood what to do at that time of the morning! Great.
June 19, 2013
Rated 4.0 out of 5.0 by Simoncaz Pleasant stay ruined by a senior member of staff
On arrival hotel was clean & comfortable and reception staff were friendly. Attended a friends wedding and had a lovely day...the wedding reception however was marred by a senior member of staff on hands and knees under tables rifling through gift bags and confiscating presents (unopened and sealed bottles of spirits) from the bride and groom. A few guests took offence to their bags being searched and an argument broke out as this man seemed to think that this was acceptable behaviour. We felt that the atmosphere had been ruined so left the reception and returned to our room a lot earlier than planned.
We had been looking forward to our stay and it was overshadowed by this man. The breakfast however was delicious.
June 19, 2013
Rated 3.0 out of 5.0 by Lara0121 Room small but clean and comfortable
Thank you to the staff , to be honest had a few problems , took two hours to get connected to the Internet , during which I got completely the wrong sandwich delivered but they changed it immediately and persevered with the Internet till I got connected. All staff really pleasant . Slept really well . Thank you .
May 30, 2013
Rated 4.0 out of 5.0 by kitNomad away day with the grandkids
booked a couple of ajoining twin rooms good value they could do there thing and we could relax .
enjoyed our meals with good service throughout
May 10, 2013
Rated 5.0 out of 5.0 by jatinder37 Very Nice Hotel
Overall my experiences of staying here have only been positive. The staff are extremely friendly and helpful and the rooms are clean, neat and tidy
April 25, 2013
Rated 5.0 out of 5.0 by Maggieann Staff
The staff at this hotel are so helpful, any problems were dealt with professionalism and a smile. The hotel was clean throughout. The dining room was run very well and once again with friendliness and helpfulness. We had a really good four days, thank you.
April 24, 2013
Rated 5.0 out of 5.0 by Paul36 Great stay , good service
I loved it , a great stay thank you
I will use this hotel again soon
April 23, 2013
Rated 4.0 out of 5.0 by Crb1 Welcoming staff
Cooked breakfast a disappointment, friend eggs like rubber. Far too long a wait in the dining room in the evening.
April 16, 2013