Rated 4.4 out of 5 by 288
Rated 5.0 out of 5.0 by loz50 No 1 for sausages
I stayed at this hotel for a works Christmas Do. Very impressed. Staff very friendly and helpful. Room extremely comfortable. Liked the "sleep therapy" provided.
Breakfast was great - I never have sauages when I stay at hotels because they always tend to be bland - but the sauages looked good so I tried them excellent - I even went back for more which is a first for me.
I have stayed at hotels in America, London, France, Italy, Prague, Spain. Harrogate, Durham, the Lakes all part of famous chains and this rated with some of the best and as mentioned above none of them provided sauages to your standard.
December 22, 2013
Rated 1.0 out of 5.0 by NIAN Loud music totally spoiled our stay
We were on the 4th floor but the loud music from downstairs, until midnight, made a joke of the " good night sleep" campaign.
Also club room was dirty.
Complained to duty manger but not heard back yet.
December 11, 2013
Rated 4.0 out of 5.0 by johnboy999 Great Location
With partner for short break. Excellent location. Hotel clean and really warm. Breakfast was good -if a little greasy. Only downside for me was the EXPENSIVE £15 PER DAY charge for wifi. They need to move with the times on this one as most places do it for free.
December 8, 2013
Rated 4.0 out of 5.0 by danjo friendly staff
enjoyed our stay, food quite good reasonable value, great location for shopping and city centre
December 7, 2013
Rated 5.0 out of 5.0 by Mancgirl Great location, great hotel
Had a couple of days here last week, and loved it. Impressed by the cleanliness of the room (showers had NO gunge!) and public areas.....not something that you get in hotels these days. Massive bed, plenty of room to put things. All the staff from reception to housekeeping so friendly and good at what they do. The hotel is minutes from the centre of Chester, so ideally placed for sightseeing.
Being a northern girl now living further south, it was nice to be back among "my own kind". Thanks for an enjoyable stay.
December 3, 2013
Rated 5.0 out of 5.0 by hugo101 great break
food was wonderful, bed large and comfortable, very clean room and hotel, staff were the real deal absolutely marvellous and made the week end.
November 28, 2013
Rated 4.0 out of 5.0 by Huey74 Great Location
Very nice hotel. Very close to the Chester city center. Excellent rooms and service.
November 28, 2013
Rated 5.0 out of 5.0 by pennyroxy01 Excellent Stay
A group of us 8 girls stayed at the Crown Plaza for a christmas shopping weekend. Thoroughly enjoyed it staff excellent, position is only a couple of minutes walk from the shopping area and christmas market. Excellent pubs and clubs would recomend to everyone. If there was a negative remark it was the lack of cocktail knowledge behind the bar, the staff tried their complete hardness mind to do them by looking on the internet but i think some training could do with being done as they were quite a while with them with obviously not having enough training.... but hey overall the hotel i would definately stay again when traveling to chester.....
November 28, 2013
Rated 5.0 out of 5.0 by Laundry26 No need to look elsewhere.....another great great night in The Crowne Plaza, Chester
I stay in Chester on a regular basis. (I have a ladies boutique in the centre of the city and often stay over after charity/fashion events). I have stayed in most of the big hotels. However, as soon as I stayed in the Crowne Plaza I never booked anywhere else!
Whether it's business, or a leisure break with my family, I would always choose them.
Bedrooms and lesuire facilities are modern and clean! Staff cannot do enough (especially Christopher on reception), breakfast is amazing and will set you up for the day!
November 27, 2013
Rated 4.0 out of 5.0 by Felin My stay
Came for a day training conference and stayed the night
Conference facilities and food provision was excellent
Unfortuantely the plumbing in the ladies bathroom facilites could not cope with the queues and failed to flush repeatedly!
Staf on reception helful and re-arranged rooms when original allocation was not as requested.
Leisure facilites excellent
November 25, 2013
Rated 3.0 out of 5.0 by cannon1364 uncomfortable bed
Bed uncomfortable room ok club lounge not as good as other crowned plaza Manchester airport
November 19, 2013
Rated 5.0 out of 5.0 by Jillyk7 An Enjoyable Experience.
My friend and I recently stayed at the Crowne Plaza while on a shopping trip to Chester. I cannot speak highly enough of the service given to us during our stay. The hotel is conveniently situated being just a 3 minute walk to shops and cafes etc. and the staff are all friendly and helpful. The food was so good that we ate in every night. To sum up, it was excellent value for money and I will certainly be staying there again in the future.
November 18, 2013
Rated 4.0 out of 5.0 by Shane52536 Location Central
The hotel was easy to find, and the staff were very attentive, the only issues was I had to keep changing my key card for my room and the club lounge. I think it's time to upgrade your card generator as this is not the first time.
November 16, 2013
Rated 4.0 out of 5.0 by BethCMakeup Lovely stay
My boyfriend and I stayed here for 1 night on a Saturday. The online booking company told us there were only twin rooms available but we needed a hotel last minute so booked the room anyway.
However, upon check in, we asked if there were any double rooms available and straight away our request was granted. The girl in reception was warm, helpful, chatty and accommodating.
We loved the room. It was a standard but was spacious, comfortable with a fab TV and lovely shower. We had plans for the evening but I could happily have stayed in the room all night, ordered room service and relaxed. Only wish we'd brought swimming gear so that we could've used the spa!
There were only 2 minor drawbacks. 1 was that you have to pay for parking which you wouldn't expect with a 4 star hotel and the 2nd was that room service forgot a glass of wine I ordered in the evening. This was, however very quickly remedied and offered complimentary by way of apology which I thought was excellent service.
The location us perfect for Chester City Centre as well. We will definitely stay again.
November 14, 2013
Rated 4.0 out of 5.0 by Duff80 Excellent staff and food
Got the simple things correct. The staff were all extremely friendly and personable. Lovely food in the restaurant in a comfortable relaxing environment were children were catered for and accepted fondly. Breakfast was superb with all one would expect and some nice little extras. Only negatives; no free wifi in communal areas, very strange and only a minor issue , the location of plug sockets in the rooms for kettles/chargers etc. overall though, very well done.
November 4, 2013
Rated 5.0 out of 5.0 by Mcclusm Will Stay Here Again
We travel to Chester often but this was our first time at the CP. We will never stay any place else again as the location and accommodations were perfect. The front desk was helpful, the room was large and clean, the beds were comfortable, and there was snacks and drinks for free in our room. My husband spent a few hours getting spa treatments and he was in heaven. Wonderful place to stay!
November 4, 2013
Rated 5.0 out of 5.0 by Worthy123 Great location
Hotel is ideally located in town. Very relaxed atmosphere and nice restaurant! Gym and pool are a bit small.
November 2, 2013
Rated 5.0 out of 5.0 by shaz57 fab hotel
we stayed here for a girlie weekend at the beginning of October, could not fault the hotel at all, the staff were very helpful, rooms were generous and very warm and it is a great hotel for the city centre, we tried the swimming pool, the sauna was out of action unfortunately but no worries.
The breakfast next morning was very enjoyable and it was still being served up until 11.00 am which was great after quite a boozy night, i would definitley recommend this hotel and we will be going back again next year
stoke on trent
October 29, 2013
Rated 4.0 out of 5.0 by wackojacko Nice hotel for the price
other that the slightly confusing stairs and entrance layout this was a good stay.
October 24, 2013
Rated 5.0 out of 5.0 by SusieB31 Great stay
Had a great stay at Crowne Plaza. Staff very very helpful and the hotel was nice and swanky. All the little extras set it aside from any other hotel. Loved the pool and the location was great. Only downside was the price and the fact breakfast was extra.
October 24, 2013
Rated 4.0 out of 5.0 by Ajane64 Nice hotel, great location
This is the second time we have stayed at this hotel. The staff were very friendly and helpful. The room was clean and spacious, with a comfortable bed, although the pillows were less so.The breakfast was good, with a large selection of cooked and continental options available. We did not use the bar or restaurant at night , probably because of its location in the hotel ie, not near reception/ entrance. The best thing about the hotel is its location, right in the center of Chester. This would always make it my first choice when I'm visiting Chester.
October 23, 2013
Rated 5.0 out of 5.0 by burkekjj lovely staff
great break, nice staff and great location would definitely go back and recommend
October 23, 2013
Rated 5.0 out of 5.0 by Davey5583 Nice Hotel
Stayed here at the beginning of Aug 2013, the hotel is clean and the rooms are spacious and very nice.
The staff are always willing to go the extra mile to help.
The club lounge is well presented and always fully stocked, only issue is that the hot drinks machine was turned off early in the evening so made late night drinks (hot chocolate) impossible.
Food in restaurant was of decent standard but for the price id expected better. I would highly recommend eating in one of the many restaurants in Chester.
All in all very good hotel.
October 18, 2013
Rated 5.0 out of 5.0 by Debbie127 Wonderful service at Reception, couldn't have been more helpful. Lovely room, very comfortable and relaxing.
Stayed at the hotel for 1 night only as I was looking around the University with my daughter, would have loved to have stayed for longer. Whole experience really good and this hotel is well worth a visit. Will definitely visit the hotel again and have more time in Chester. Reception staff were excellent and the member of staff who fixed our remote control for the TV was so polite and helpful a real asset to the hotel - thankyou all for making our stay a memorable one. ps breakfast was very good too with a great choice on offer.
October 15, 2013
Rated 5.0 out of 5.0 by fruitmachine2 Super hotel in a lovely city
We arrived late afternoon and after checking with reception parked in the hotel's own car park. Check-in was a bit slow - unlike most IHG hotels they hadn't pre-printed our registration form or cut our room-keys. When we got to the room, neither key-card worked! Thankfully that seemed to be the last of any significant problems.
We had booked an Executive room on IHG points and the room was spacious with lots of hanging space and drawers, a couple of bathrobes and pairs of slippers, plenty of towels and toiletries in the bathroom, a desk and chair and a comfy chair, footstool and table. The bed was very comfortable and we slept well each night. With an opening window we didn't need to switch on either the air-conditioning or radiator, but did suffer a bit from the rather early street cleaning machine at 05:30 one morning and a team that I think were pressure-washing the streets at a similar time on a Sunday morning. The local council are clearly very proud of their city's cleanliness!
Our first breakfast was in the restaurant and even though it was after 9am when we arrived, and the rush had passed, the staff seemed thin on the ground and unable to fully clear or wipe-down empty tables. The restaurant area seemed a bit tired, with wood laminate panels peeling and the ceiling in need of a couple of coats of fresh paint. The breakfast itself was, however excellent, with everything you'd expect and more. My wife's poached eggs arrived quickly and perfectly cooked and my full-English was delicious.
It was only after exploring the hotel that we realised that the Executive rooms had access to a "Club Room". This served canapés and drinks in the evening, continental breakfast in the morning, and throughout the day had access to an Internet-connected PC, a selection of newspapers, a tea & coffee machine and a fridge stocked with a selection of soft drinks. What more could you ask for!
Chester itself is a lovely city and a complete surprise if you've never visited or seen photos of it before. We spent some time walking around the mostly pedestrianised centre, visiting a farmer's market on the Saturday (a perfect source for a take-away lunch), walking round the city walls (about 1.8 miles and well worth it) and wandering by the river.
October 14, 2013
Rated 5.0 out of 5.0 by Chelsey Wonderful stay
Stayed at the Crowne Plaza 20 - 22 Sept 2013. We cannot praise this hotel enough. The rooms were spot on - comfy bed, good sized TV, well appointed bathroom, very clean. The staff are so welcoming on every level. The breakfasts are to die for. Well done to all the staff for creating a wonderful hotel. We have stayed in many 5 star hotels but none have beaten the Crowne Plaza. Thank you.
September 26, 2013
Rated 5.0 out of 5.0 by CliveA Great Stay in Chester
Reception staff and check-in proved to be very good. Access by direct lift to Reception desk saved time. Interior looked superior with highly polished surfaces and classic design.
Room provided was excellent in every way - everything required was available. "Little Things" do mean a lot - chocolates, Sleep-Well gift, bottled water, bathroom toiletries.
Lots of pillows and comfortable bed.
Pool and Gym were available if needed.
Breakfast was everything a "full English" could provide. Staff on hand to ensure you had all the food you require. Extras could be provided by chef who was waiting at the end of the buffet.
Parking was not cheap but cheaper than Chester generally.
Would recommend Crowne Plaza without reservation.
September 24, 2013
Rated 4.0 out of 5.0 by Littleselki Littleselki
I don't get away much (ever) as have two small children so wanted something a little more luxurious however we the room and hotel was perfectly comfortable and clean which ticked most of our boxes. For the price would have maybe expected a better view and maybe oh I don't know jacuzzi bath. Perhaps I am out of touch with prices and value for money though. All in all a very enjoyable stay but would either go standard room or try somewhere new.
September 20, 2013
Rated 4.0 out of 5.0 by Darlodave Excellent location
An excellent location for a trip to Chester, staff are very friendly.
Didn't use the hotel bar or restaurant as there are so many local bars and restaurants within a short walk, although the breakfast is very good value for money.
Found the car parking facilities were poor, not enough spaces for customers we had to use a public car park which was very close and had to return each day with a new voucher which isn't ideal.
September 20, 2013
Rated 4.0 out of 5.0 by Rogere Very Good but Expensive Day at the Races
You'd expect hotels to bump up rates on race day and Crowne is no exception. Nearly £200 for a basic room is pricey. However, the hotel is very good, rooms excellent and food surprisingly excellent. Service was first class everywhere. Centrally located just 5 mins from race course or city centre. Overall very good and I guess the price reflects the popularity of race day!
September 20, 2013