Rated 3.5 out of 5 by 79
Rated 4.0 out of 5.0 by Jules88 A place to sleep
This a good place if you only want to sleep there, I would not recommend the restaurant. The service is veeeery slow and food is not the best. We hard dinner at the restaurant when we arrived, it took quite awhile to place our order and there were only two other occupied tables. We ordered simple chicken parmesan and once it was delivered there was no cheese on the chicken and had to send it back. We tried the breakfast buffet the next morning and when we arrived it looked like a tornado had hit the place, the warmers were empty and the buffet table had food and syrup spilled all over it, not appealing at all.
October 17, 2013
Rated 1.0 out of 5.0 by JDM118 Terrible stay
After all the years of staying at Holiday Inns, this was the worst experience my husband and I have ever had. We only stay at Holiday Inns and related hotels as my husband is a Platinum Elite member. We were told to go into one entrance to our room (#2), but in reality, we had to go into entrance #4, which was a handicapped entrance. After practically taking a tour of the hotel, we finally find our room which was extremely far from any of the entrances. Next, we get into the room and the AC is difficult to get to work. I then go into the bathroom, and the toilet seat is almost completely broken off of the toilet and there was mold in the bathroom as well. The walls were so paper thin that you could hear just basic, normal toned, conversations from the hallway. Also, during the middle of the night, the staff did not address the fact that a woman kept running up and down the hallway, and her boyfriend/husband kept yelling after her....which of course woke us up. Then we received 2 5am wake up calls that we did NOT ask for, and when told something about it, the front staff had an "oh well" (non apologetic) attitude about them. When it was time to leave, I left the room before my husband with a good hit of our belongings. I came out of the handicapped exit/entrance, and fell because there was a huge drop off with no sign stating this. I dropped everything in the fall and landed hard on my knee. It took me a good bit of time to get up off the ground because the door was so heavy that I had a hard time holding it open so that I could get up. When we went to check out, my husband told the front staff about what happened, and they had a very nonchalant attitude about the situation. Also, the room was extremely over priced and we are so thankful we did not waste our rewards points on this place. As I said before, we only stay at he IHG hotels, and this has been the worst experience we had. We would have done better going to a much cheaper, hole in the wall motel then this place. They truly need to raise their standards to meet the quality of the Holiday Inn brand!
October 12, 2013
Rated 4.0 out of 5.0 by Circmgr Needs dusting
Bed was comfortable and majority of the room clean. Clean bathroom. Found when I went to use the phone that there was a lot of dust on it. Phones needed cleaning.
October 9, 2013
Rated 3.0 out of 5.0 by hworth84 Not a lot of options around
No other IHG options around, and this is a little bit of an older hotel. Has a really awkward layout, and 2 of the 3 times I've stayed there I've had a 5+ minute walk to my room from the front desk. However, they were doing some remodeling last time I was there, so hopefully the hotel will be updated next time I'm in town. Not a terrible experience by any means, but nothing that took my breathe away.
September 28, 2013
Rated 5.0 out of 5.0 by Tommyboy389 We enjoyed the Rutland Holiday Inn
My wife and I had a great stay and thought that the service and accommodations were outstanding.
September 25, 2013
Rated 2.0 out of 5.0 by boston65 disappointed
I was very disappointed that the hotel is 17 miles from killington - after a long 2.5 hour drive it was very disheartening to drive another half hour past the ski resort to get to the hotel. False advertising indeed. The top latch to the door was broken, carpets tired and worn . .and for the money, it would have been nice to have breakfast included. It is clean and the staff were polite - but I don't think we will stay there again.
September 24, 2013
Rated 1.0 out of 5.0 by BATO13 Good people in a rough spot
Hall carpets were dirty and stained. Torn carpet at room entry. Door squeaked when opened or closed. Some new elements to room however cleaning was terrible (see window track ) HVAC was inop and stick it directed you to the window unit ,if running you had to have the volume on TV almost to max. Temperature control valve on shower needs to be replaced ( safety hazard ) and the drain did not keep up to shower flow. When my bill was slid under the door, you could not read it because the printer was not working properly the lady at the front desk commented we are waiting to get it fixed.
Staff was great on registration and departure I feel sorry for them.
September 16, 2013
Rated 5.0 out of 5.0 by Familyguy1 Business Hotel
Aptly put a business hotel in Rutland. All modern amenities , excellent wifi , HD programming , elevator , breakfast for IHG members , fitness room and an indoor pool, not much more one can ask for, Friendly staff and super clean rooms to top it off.
Will stay week after week.
September 12, 2013
Rated 3.0 out of 5.0 by sassie1959 had some issues
Over all the rom was clean but the shower head eould not stay up the pin was to weak. Also the bsthroom fan did not work and my sister inlaws bed broke during the night the middle suport broke i felt bad as i booked there room.
September 11, 2013
Rated 5.0 out of 5.0 by Balle68 Great Service
As always, treated well by staff, welcomed back by name. Great food in the restaurant.
September 11, 2013
Rated 3.0 out of 5.0 by daisy35 Decent place for cheap rate
The staff is very friendly. The bed was uncomfortable and the shower head was broken. The halls smelled like new carpet because they are renovating. Make sure you ask to NOT be placed by a fire door. It is very loud.
September 11, 2013
Rated 1.0 out of 5.0 by Phelan Unpleasant experience
I have stayed at this hotel numerous times and this time I was very disappointed. From the rudeness of the front desk to having no supplies in my bathroom, like toilet paper or tissues. My air condition kept turning off and on all day and night and when looked at we were told that the person who fixes them was unable to be reached due to the holiday weekend. They said we would have to change rooms, but then there were no apparant rooms to move to. I was told when I was leaving that the hotel was under renovations and that I had been notified when I made my reservations, which was not the case. Even if I was it would have nothing to do with the uncleanliness of the room and the hotel in general. I was very displeased this time and my future stays may be with the Hampton next door.
September 5, 2013
Rated 1.0 out of 5.0 by LASCRUCES DIRTY ROOM
RECEPTION STAFF UNFRIENDLY, SLOW TO ACKNOWLEDGE, EVEN THOUGH WE WERE THE ONLY ONES THERE. ONE PERSON IN PARTICULAR, VERY SNODDY AND SEEMED TO THINK SHE WAS ABOVE ANYONE ELSE. STATUS WISE. BLONDE , DIRTY ROOM
September 4, 2013
Rated 5.0 out of 5.0 by weeza great place to stay
Check in was great, friendly informative and welcoming. would definetly stay there again.Just need to work on Sunday breakfast/buffet. Most of the hotplates were empty as was the coffee and orange juice The.waitress tried hard though!
August 28, 2013
Rated 5.0 out of 5.0 by Balle68 Great Service, great staff
Used room service for the first time. It won't be the last. It was prompt and food was hot. Food was delicious. All in all a great weekend.
August 28, 2013
Rated 4.0 out of 5.0 by Linda06 Lovely place - shame that the bar closed at 10pm
We went to a rodeo and chose to stay here due its location. The price was great, the room was spacious and comfortable and the people were friendly. The only downside was that when we returned from the rodeo, we wanted to chill out in the bar with a night cap and the staff were cashing up. We did ask if we could buy a drink and they reluctantly provided what we asked for. It was such a shame as we had such a brilliant day and this put a bit of a dampener on it.
August 28, 2013
Rated 4.0 out of 5.0 by suetee Great Pool and hot tub
My husband and I stayed at the Rutland Holiday Inn for two nights. Our room was very nice and plenty spacious. The bed was comfortable and everything (except the air conditioner!) was clean. We were a bit put off by the condition of the carpeting in the hallways. It was very dirty-looking and badly stained. But we were told they were in the middle of a big refurbishing and the carpeting was all going to be replaced. We did thoroughly enjoy the pool and hot tub and were thrilled that the area is opened until 11 pm. Our price included the breakfast buffet and it was very good. The staff was also very pleasant. We would recommend this place, but would say to perhaps hold off for a while until they get repairs and replacements done.
August 28, 2013
Rated 5.0 out of 5.0 by Sbur Stay
We enjoyed our stay at the hotel. we loved the breakfest. we plan to stay at the hotel next we are Rutland as our daughter attends school
August 26, 2013
Rated 4.0 out of 5.0 by DaveBL Nice property and great staff
I stayed at this hotel during our Red Knights Motorcycle Club convention. I found the staff extremely helpful, the grounds well maintained and the room clean. they accommodated our needs at all levels. This is not easy when 700 motorcyclists roar in. The buffets and dinners were plentiful and tasty. I enjoyed my stay and would stay there again.
August 21, 2013
Rated 4.0 out of 5.0 by MXDYTK A little R and R
Older hotel, but well located and very quiet. We were down for 4 days and did nothing but relax and enjoy the pool/hot tub and the view of the mountains. We had one of the hot tubs down while there, but enjoyed the other one. Food has improved since our last stay as well. Overall, good relaxing hotel .... will be back soon.
August 19, 2013
Rated 2.0 out of 5.0 by JoeClean Clean it up
The room looked nice upon entering until I saw the bathroom. At first I just thought the black build up on the toilet was something built up over time that couldn't be removed. Then after a flush I scrubbed it gently with a facecloth. It came clean. In addition to the 'other stuff' under the rim of the bowl I realized the bowl was probably never cleaned. Then add to that the fact that the in room coffee maker was never cleaned out it became apparent that the supposed maid simply changed towels re-stocked supplies and maybe vacuumed.
Glad I didn't come down with something!!
August 15, 2013
Rated 3.0 out of 5.0 by Rutland August 2013
Todd at the front desk was awesome. He's very helpful and courteous.
August 13, 2013
Rated 3.0 out of 5.0 by dougf55 Musty Room
The room we were given had a very musty smell to it. After traveling all day we were tired and hungry. We checked in and went for a burger in the hotel restaurant. Staff was very polite and the food was good. I had turned the heater on in the room before going to eat to see if the smell would go away, but it never did. We were tired and it was too late to try and switch rooms so we put up with the musty odor. I would have to guess the room had not been used for some time.
August 5, 2013
Rated 3.0 out of 5.0 by Shirleythetraveler Guests, not the hotel, made this a poor choice of properties
The hotel, staff, rooms etc. were nice. The one major problem with my stay there was the amout of unruly children. We had children at 11:30 pm running up and down the hall playing hide and go seek. Finally, a guest opened their door and said it's 11:30 it's enough.
Plus some of the parents early in the morning are shouting from one end of the hall to the other very loud. Some of the parents were just plain rude individuals. This is not reflection on the hotel am may have just been that it was the summer and a lot of people were traveling.
August 4, 2013
Rated 4.0 out of 5.0 by Peg62 Holiday Inn - Rutland VT
We enjoyed five nights, in order to travel in Vermont. We used it as home base. The location is excellent, staff very nice and the morning breakfast better than most. It was delight to wake up to mountain views, too.
August 4, 2013
Rated 1.0 out of 5.0 by Polly24 dirty room
this hotel needs some update. The room smelled the food was cold and the room and bathroom was dirty. Stains all over the carpet, tub was dirty, towels were rough. Just not a nice place to stay
August 3, 2013
Rated 4.0 out of 5.0 by Heche Good service but warm room.
We stayed at the Holiday Inn on the 12th and 13th of July. I an a platinum member and was given a larger room then normal. The air conditioner could not keep the room cool. For the second night, staff gave us a fan to try to make it cooler but it still was warm. The staff were very friendly and tried to help, to no avail.
July 27, 2013
Rated 3.0 out of 5.0 by db401 dark and dimly lit room
I expected more from a Holiday Inn. The room was dark and dimly lit, depressing and claustrophobic. I wouldn't stay at this hotel when there are many other choices in Rutland at a more reasonable price.
July 24, 2013
Rated 5.0 out of 5.0 by Sledwithbc Very comfortable room, and GREAT breakfast...
My travels allowed me to stay in Rutland for 2 days this trip and I was quite comfortable in my room and the bed was very relaxing. When I went to breakfast, I was greeted by a very pleasant lady who seated me and explained the breakfast options. Breakfast was buttet style, and everything was fresh, hot and the trays were full of food.. I was amazed at all the fruit, bread, egg, bacon, sausage, etc options... I will be back for sure...
July 23, 2013
Rated 5.0 out of 5.0 by kapasnee best stay after long time
this was my best stay after a very long time good staff excellent restaurant and free brakfast
July 11, 2013