Rated 3.5 out of 5 by 79
Rated 2.0 out of 5.0 by Visitors1985 Very Unpleasant Experience.
I have already written a review on our Check-out sheet, but I thought I would also add it online. Our stay at the Holiday Inn over Thanksgiving this year was one of the worst hotel experiences I have had in a while.
*We stayed at the hotel for 3 nights, and our room was NEVER cleaned. We left the room between 9am and 11am all of the days, and housekeeping never checked back to see if the room was ever cleaned.
*The hotel is under construction, and this fact was never brought up during the reservation process, nor was it easy to find on their website. The least they could have done was reduce the room rates for the inconvenience.
*The in-room heater banged off and on all night. This wouldn't have been so bad by itself, but adding it to the overall experience, it was noticeable.
*The breakfast each morning was very tense and stressful as the staff asked to see your "breakfast card" each morning, while you were trying to fill your plate (they could have had someone posted OUTSIDE the entrance). They also rushed us through our breakfast each morning, trying to snap up our plates before we had even finished. If we said "No, I'm still working on it," the staff would keep bothering us until we had left.
I know we will stay at this hotel again, because we had family in the area, but I hope that we NEVER have to have an experience like this again. Some transparency and customer-service training would go a long way.
December 4, 2013
Rated 5.0 out of 5.0 by Skibump Great value
We stayed 3 nights (Nov. 22 to 24). Great place, very welcoming and helpful staff. Very comfortable beds. Will be back again soon
November 27, 2013
Rated 4.0 out of 5.0 by Arlene53 Missed the pool
Due to renovations the pool was closed. We were not given this info when we made our reservations so were disappointed when we arrived as we had been planning a swim. The renovations also made longer distances getting around the hotel.
Other than that it was a pleasant stay.
November 13, 2013