Rated 4.2 out of 5 by 137
Rated 4.0 out of 5.0 by jazzygma Very Convenient
Our family took a Thanksgiving trip on the train to Old Sacramento. Overall it was a great experience and the hotel was very quiet and comfortable. We were traveling with 2 grandchildren and they wanted to swim if possible. I was aware that the pool might be closed due to the time of year but decided to ask. One of the front desk clerks said no it's closed, and we didn't question it. This clerk was not friendly, and her appearance was not professional. Coming from a customer service background I pay close attention to the details and she did not present a positive first impression. Later in the day we went to look for the gym, and the pool was right next to it. Totally full of water, & in no way looked closed. My grandchildren swam in the evening for over 2 hours, and the next afternoon for an hour. One staff member brought them out extra towels. The front desk clerk never volunteered any information about the pool, that possibly it wasn't as warm as usual, etc. Her attitude, and lack of professionalism was disappointing.
December 4, 2013
Rated 5.0 out of 5.0 by Teachermamamichelle Location and luxury
Absolutely loved our visit! What could be better than a clean, comfortable, quiet room just steps away from Macy's and Starbucks! Also, a shout out to the wonderful omelet chef and wait staff at the morning buffet, just topped off the stay perfectly! Thank you so much for a wonderful place for my family!
November 30, 2013
Rated 5.0 out of 5.0 by Lewisman Better than the average Holiday Inn
Only two questions need to be answered:
Would you stay there again? - Yes
Would you recommend the hotel based on your experience? - Yes
Only one night but definitely a better than average Holiday Inn in every respect
November 30, 2013
Rated 3.0 out of 5.0 by Monkey3 Just ok.
Bedside lamps and tables need to have accessible outlets for electronic devices. The wifi in the room was terrible. In-room coffee and tea selection was sparse and the room decor and furniture were pretty worn. I guess I would recommend if nothing else comparable was available. Not a terrible stay but I would look for other locations first before staying here.
November 24, 2013
Rated 5.0 out of 5.0 by CAHJB A Strategic Location in The California State Capitol..!!!!
Anytime I travel to Sacramento on Business.......The Capitol Plaza Holiday Inn is a first choice. The location is incredibly close to the State Capitol and various State Agencies downtown.
November 22, 2013
Rated 2.0 out of 5.0 by Dlock2 Operator was very rude
I stayed here one night 11/18-11/19 for business. The front desk did not give me a receipt when checking out, and once I realized this, I called the hotel and spoke with the operator about what I needed. She was extremely unhelpful and rude, forwarding my call to someone who could "help" but I was only forwarded to an answering machine. When my call was redirected to the operator, she rudely insisted that there was someone there to help me. Funny. I still have yet to speak with anyone who can provide me with a copy of my receipt. She refused to forward my call to a live person. Too bad, she ruined my experience with Holiday Inn. A little bit of kindness goes a long way.
November 21, 2013
Rated 5.0 out of 5.0 by bearcoats Great Location, comfortable beds and great service
We loved every thing about this hotel except for the food at night in the bar and dining room. This needs much improvement. The food at breakfast was exceptional so I know they can do it.
Unless they change things as of Nov. 2013 , don't eat there at night. We got the railroad package and it was a very good value and saved us money. The room was large and excellent appointed with nice comfortable beds and pillows. Our room location was quiet with a view of the walk way to Old Town and the Mall. .
November 19, 2013
Rated 5.0 out of 5.0 by sluber Great Place
This was a great place to stay, very close to Old Town and the Mall. Location was safe, parking was right next to the Hotel. We were able to walk to all the various things to do around the area.
Enjoyed our stay and will return to this location.
November 19, 2013