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Rated 4.3 out of 5 by 324 reviewers.
Rated 2.0 out of 5.0 by It was Okay. I recently stayed at the Holiday Inn - Capitol Plaza for a conference that was being held. Although the conference went well, and everyone seemed to enjoy it, some of the hotel staff were downright rude. It definitely seemed as if they did not want to work there. When I greeted them good morning, they would ignore me and walk away. RUDE! In addition, on the morning of my check out, the maid knocked on our room door at 7:45am asking us if we were checking out. We reminded her that checkout time was noon. It didn't stop her. When my roommate left the room she advised the maid that I was still occupying the room. Not two minutes later, the maid knocked on our door and entered using her key without waiting. In my opinion this is unacceptable. I believe the only positive of this hotel is the proximity to Old Town Sacramento and other restaurants. I do not think I would recommend this place in the future. October 21, 2014
Rated 5.0 out of 5.0 by friendly staff and excellent service I stayed at the Holiday Inn for a EPA Conference the staff there went above and beyond the call of duty the Assistant Manager and maintenance staff were very helpful, the front desk made my check in very easy and fast just the way a check in should be this was the best trip ever staying at any IHG properties thank you so much for the great service!!! October 20, 2014
Rated 3.0 out of 5.0 by Conference Trip The room was very comfortable and clean. I could clearly hear my neighbor's conversations through the adjoining door; but, it was not overwhelmingly disturbing. The front desk staff was excellent and made the subtle inconveniences less problematic. October 20, 2014
Rated 4.0 out of 5.0 by Holiday Inn Sac-Cap Plaza Was looking for something reasonable, clean and close to the capital. Hadn't stayed in a Holiday Inn for years, and was pleasantly surprised by this one. Normally don't consider the Holiday Inn as a "better hotel," but this met my needs, clean, well laid out, easy in and out, and within walking distance of the capitol offices. Yes, I will stay here again, and will probably try one of the suburban Holiday Inns again too. October 18, 2014
Rated 2.0 out of 5.0 by Not happy My experience was marginal. The phones did not work in the room during the conference that was scheduled there....and every time, I went to my room, the keys would not work, so I had to get new keys 3 times....... Not enough coffee packets in the room for the morning as well. October 18, 2014
Rated 5.0 out of 5.0 by Felt Valued Going back and staying for a second time was just like seeing old friends. They welcomed me as if I stay there everyday. They contacted the person I needed to talk to. They are so awesome there. I cannot thank you enough for the warm welcome I get everytime I come to town. See you soon!!! October 18, 2014
Rated 3.0 out of 5.0 by Plusses and minuses Nice bed and decently sized room. However, the furnishings and toiletries were a bit on the cheap-looking side, and the restaurants have limited hours. The biggest plus is that the hotel is right downtown. The biggest minus is the noise -- the room had a whistling sound and a whirring fan noise of such volume that earplugs had to be purchased in order to sleep. October 17, 2014
Rated 5.0 out of 5.0 by I'm Back Love staying here for work; convenient and lots of retail therapy close by. Love staying here. October 17, 2014
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