Rated 4.2 out of 5 by 139
Rated 2.0 out of 5.0 Worst Holiday Inn I Have Stayed
As you can tell from my member status I stay at Holiday Inns almost on a weekly basis. I have stayed in some outstanding properties with world class service and I have stayed in some average properties. This property I would have to add a different category and tops the list at the worst Holiday Inn that i have ever stayed at. Here is a list of issues that i see woith this holiday inn.
1. My room was fairly clean, how ever, I just got in from a long trip 8 hrs approximately. Wanted to sit in the tub (though extremely shallow) and just relax. I turned the water on and at the same time the shower came on and could not turn it off completely. Had a constant trickiling stream the whole time I was in tub. While I was relaxing in the hot tub, and enjoying the almost a steady streak of cold water at the foot of the tub, I could not help notice the back of the toilet. It looked as though it had not been cleaned and there were runs of dried urine on the porcelain fixture where it went into the wall. I notified desk but i doubt it was taken care of. When I sat down at work desk located in the room, the chair at that placve was practiclly on the ground. When i called they sent someone up told me how to raise it (insulting my intelligence). So I told him to raise it; the chair would not raise so he promptly removed the chair from my room and replaced it with the next rooms chair then placed the defective chair into the room he took out of my room with.
2. I eat dinner that night at the lounge. I ordered the vesgetable wram and the calamari. The calimari was so greasy, I had to remove the breading and eat the meat alone.
3. I called for a wake up call but did not receive the call the next morning
4. I went to the breakfast buffet. It lloked to be a nice selection. Every flip pan (2 or 4 of them) was broken and would not stay up. There was one that stayed up but while I was dipping the eggs out, it slammed on my hand and bruised the back of my hand, I informed the lady at the checkout register of this issue. I told her that it appears that these pans need to be adjusted.. She told me that they had tried to adjust them but they are just worn out and cannot be adjusted.
When I checked out, I informed the person at the desk of my experience. She listened and before I finished, I informed her that i did not want my room free as my company pays for it anyway and would be of no benefit to me personally so I paid full price for my room.
As i said before this is the worse Hoilday Inn that i have ever stayed at. It is such a shame also because it is a beautiful building in a prime location with lots of potential.
December 10, 2013
Rated 2.0 out of 5.0 by NEE001 Don't care attitude....
I had an issue with the housekeeping re-stocking my room with the same towels from the night before, when I went to tell the front desk that housekeeping had not changed my towels, the young man at the desk responded with...we willl make sure it gets done tomorrow. I then waited for him to ask me for my room number and he didnt, how are you gonna make sure to change them when you don't even know what room I'm in? There was also no apology !!!!
I walked a way from the desk in amazement as to the lack of concern for their guest issue!
December 9, 2013
Rated 4.0 out of 5.0 by jazzygma Very Convenient
Our family took a Thanksgiving trip on the train to Old Sacramento. Overall it was a great experience and the hotel was very quiet and comfortable. We were traveling with 2 grandchildren and they wanted to swim if possible. I was aware that the pool might be closed due to the time of year but decided to ask. One of the front desk clerks said no it's closed, and we didn't question it. This clerk was not friendly, and her appearance was not professional. Coming from a customer service background I pay close attention to the details and she did not present a positive first impression. Later in the day we went to look for the gym, and the pool was right next to it. Totally full of water, & in no way looked closed. My grandchildren swam in the evening for over 2 hours, and the next afternoon for an hour. One staff member brought them out extra towels. The front desk clerk never volunteered any information about the pool, that possibly it wasn't as warm as usual, etc. Her attitude, and lack of professionalism was disappointing.
December 4, 2013
Rated 5.0 out of 5.0 by Teachermamamichelle Location and luxury
Absolutely loved our visit! What could be better than a clean, comfortable, quiet room just steps away from Macy's and Starbucks! Also, a shout out to the wonderful omelet chef and wait staff at the morning buffet, just topped off the stay perfectly! Thank you so much for a wonderful place for my family!
November 30, 2013
Rated 5.0 out of 5.0 by Lewisman Better than the average Holiday Inn
Only two questions need to be answered:
Would you stay there again? - Yes
Would you recommend the hotel based on your experience? - Yes
Only one night but definitely a better than average Holiday Inn in every respect
November 30, 2013
Rated 3.0 out of 5.0 by Monkey3 Just ok.
Bedside lamps and tables need to have accessible outlets for electronic devices. The wifi in the room was terrible. In-room coffee and tea selection was sparse and the room decor and furniture were pretty worn. I guess I would recommend if nothing else comparable was available. Not a terrible stay but I would look for other locations first before staying here.
November 24, 2013
Rated 5.0 out of 5.0 by CAHJB A Strategic Location in The California State Capitol..!!!!
Anytime I travel to Sacramento on Business.......The Capitol Plaza Holiday Inn is a first choice. The location is incredibly close to the State Capitol and various State Agencies downtown.
November 22, 2013
Rated 2.0 out of 5.0 by Dlock2 Operator was very rude
I stayed here one night 11/18-11/19 for business. The front desk did not give me a receipt when checking out, and once I realized this, I called the hotel and spoke with the operator about what I needed. She was extremely unhelpful and rude, forwarding my call to someone who could "help" but I was only forwarded to an answering machine. When my call was redirected to the operator, she rudely insisted that there was someone there to help me. Funny. I still have yet to speak with anyone who can provide me with a copy of my receipt. She refused to forward my call to a live person. Too bad, she ruined my experience with Holiday Inn. A little bit of kindness goes a long way.
November 21, 2013