Rated 4.2 out of 5 by 136
Rated 5.0 out of 5.0 by Hauser7b Love This Hotel!
Rooms are comfortable and very reasonable for conference attendees. Food was terrific. Very convenient with the Mall right next door and within short walking distance.
I notice the airlines use this venue. They know good value!
March 4, 2013
Rated 3.0 out of 5.0 by JimG15 Needs a remodel
Service is good but, the facility needs an update. Elevators need to be remodel.
March 2, 2013
Rated 5.0 out of 5.0 by 1lee1 Location, location, location.
Great location for whatever you wish to do in Sacramento. Walk to Old Sacramento, walk to downtown. Will absolutely stay again.
March 1, 2013
Rated 5.0 out of 5.0 by WorkAbility Awesome Business Stay!
I am always so very "WORK" busy during my stays, however, the incredible staff always make me feel so very "at home!!"
Thank you so very much! I have NO desire to stay anywhere else!!
February 28, 2013
Rated 4.0 out of 5.0 by SusannaD Staff made it right
When I checked in, it some of the usual toiletries were missing and one bottle of lotion was half used. The key envelope with the wi fi code was left on the desk from the last person who stayed there, so I questioned whether the room had been cleaned very well. However, after I reported this to the hotel desk clerk, I was provided with more than I needed. I requested a refrigerator for medication and I was told it would cost $15 per day, however, when I checked out, a different desk clerk cleared my bill, saying I don't have to pay when its for medication.
February 25, 2013
Rated 4.0 out of 5.0 by CaptainC Helpful, friendly staff, easy access to I-5
Stayed an extra day as we found Old Town and Shopping only a few steps away. Valet service with a smile, bar and restaurant staff very friendly and helpful. Beds were comfortable and room was clean.
Sunshine Coast, B.C.
February 24, 2013
Rated 5.0 out of 5.0 by gorby Welcome respect at the reception.
Very relaxing atmosphere, enjoyed the calm and quiet surroundings. Love my stay at this hotel.
February 22, 2013
Rated 1.0 out of 5.0 Rough Check-In
My wife called ahead to book my room and explained that I would arrive without a credit card (it was recently lost or stolen). We were informed that I could simply pay a $40 deposit at the front desk in lieu of submitting a credit card for incidentals. We provided my wifes credit card information and my priority club number to book the room over the phone. I called the front desk again in the early afternoon to make sure that I was all set to check in without a credit card and was, again, informed that a $40 deposit was all that I needed. When I arrived to check in, the front desk told me that I would not be able to check in without a credit card. I told him about the phone calls I made and he went to the back to talk with his manager. The front desk rep, not the manager, returned to reaffirm that I needed a credit card to check in. Now desparate, I, not the front desk rep, asked if I could have my wife email a credit authorization form to the front desk. The rep said that they did not have a scanner so email would not be possible; we could only sentd the form back and forth via fax. We don't own a fax machine, so I asked to speak to the manager, Mr. Bostick. Mr. Bostick said that the receptionist we talked over the phone must have been confused and he even suggested THAT MY WIFE DRIVE TO KINKOS TO RECEIVE AND FAX BACK THE CREDIT AUTHORIZATION FORM!. This would mean that my wife will have to wake my 9-month old daughter and get to a Kinkos despite our attempts to avoid any problems at check in. Finally, after a lot of back and forth, Mr. Bostick finally suggested that I go to an ATM and pull out the cash to pay for the room and the $40 deposit. This was the first time I was told that this was an option. I walked to an ATM a few blocks away, took out the money and finally got to my room about an hour after trying to check in the first time. My Prioirty Club status was never even mentioned and I felt like an intruder. I will never stay at this hotel again.
February 20, 2013
Rated 4.0 out of 5.0 by conferenceattendee111 At a conference in the hotel
The hotel is in a very convenient location and has good facilities for conferences. However the room a/c system is a loud box under the window and it rattled and made dripping water sounds through the night. I used it for the heater as this is wintertime. I also think that air ventilation throughout the hotel was not very good, the conference rooms were never the right temperature (too cold or too hot) and I left the hotel with a cold.
Staff was very nice and helpful to provide me an internet cable when my computer could not access the wireless server. I appreciated the free wireless internet in the room.
February 19, 2013
Rated 5.0 out of 5.0 Great stay!
I would have given you excellent's all the way across on the survey, however it wouldn't let me check any of the boxes! I very much enjoyed my stay at the property on J street. The room was excellent, the food was great and the conference room for the scared stiff conference I attended was also really fantastic. All in all, I had a 5 star experience. If I had to complain about one thing, it would be that the clock was set to the wrong time, but that really did not affect our stay. Thanks
February 14, 2013
Rated 4.0 out of 5.0 by biztrav32 Good not great
Beds are not the most comfortable. TV reception is poor. Find it very strange that you have to request conditioner (housekeeping only leaves shampoo in the room)
February 11, 2013
Rated 5.0 out of 5.0 by rosiekar Really nice hotel
We enjoyed our stay at the Capital Plaza Hotel. Everyone was very friendly and helpful and the room was great. Thanks!
February 10, 2013
Rated 4.0 out of 5.0 by Norberto58 Good Location
the hotel is located in a strategic position. Not in the center but far enough to be able to walk anywhere you need to.
Food and beverage are very good as well as the staff that is very helpful and competent.
The only remark is about the noise in the room. My room was facing the highway, and the noise was not very pleasant. Better sound proof windows are recommended.
February 7, 2013
Rated 5.0 out of 5.0 by MsLene Great hotel overall
Our youth group have stayed here for over ten years and if you work with teenagers you will know that stage of life is challengng for both the youth and the adults. But the Holiday is Always ready for us, they come up with great ideas each year to award the cleaness room, etc. They are always ready and available to accommodate us with our varied requests.
February 2, 2013
Rated 5.0 out of 5.0 by AverageJoe50 comfortable room
Room was very comfortable, not dry and stuffy. The bed was very comfortable. Excellent value for price paid. Short walking distance to historic district and shopping mall
January 31, 2013
Rated 4.0 out of 5.0 by Steve66 Convenient Location
The greatest attraction for this Holiday Inn is its location. Love the idea of a movie theater within walking distance. Lots of restaurant choices. Old Sacramento is neat. Love the RR museum. TV options in room were limited. Remote was missing from my room (316). Slow drain in bathtub. No refrigerator.
January 29, 2013
Rated 5.0 out of 5.0 by Articcat Perfection as always
Every time I stay here, the service and rooms are fantastic.
January 18, 2013
Rated 5.0 out of 5.0 by Elisa17 Great location and helpful staff!
Every one was very friendly. Location is great next to a mall, movie theater, and old town sacramento. Room was clean and very nice decor.
January 16, 2013
Rated 5.0 out of 5.0 by chainsaw Nice Hotel
Stayed here for business and pleasure. I would stay here again!
January 15, 2013
Rated 1.0 out of 5.0 by PeggySue57 great service
It was a busy New Years, yet the staff we know were very attentive to us.
January 14, 2013
Rated 3.0 out of 5.0 by ztak Adequate, though a bit disappointed.
So I took a friend for the New Years eve. The staff at graveyard shifts were very nice and friendly; the rest appeared snobby and this includes the male personnel at the door. Easy to approach and definitely loved them. The room itself was pleasant, but it was quite mysterious as my friend and I were quite puzzled. I took a shower and the tub or what-not seemed clogged somehow for it took forever for the water to go down the drain. Then there's the coffee maker, with the packets already emptied; emptied as if someone went in our room to open and steal the packets, or perhaps room service overlooked at it. Furthermore, the vending machine on the 3rd floor was not working so I had to go to a different floor.
If you are looking to rest, then this will do. Otherwise, most people, including staff I talked on the phone (except graveyard shift desk personnel), were a snob to me and didn't made me feel welcomed. Perhaps because I looked young and I didn't appear as a valuable customer. A tad bit disappointed, but I'm appreciative that I had someplace to rest that night.
January 7, 2013
Rated 5.0 out of 5.0 by 1lee1 Location, Location, Location
The location of The Inn was ideal for what we wanted to accomplish. We walked to Old Sacramento for dinner, and watch the 9:00 p.m. Fireworks at the Tower BrIdge. Will certainly return the next time in Sacramento.
January 6, 2013
Rated 5.0 out of 5.0 by poolady1957 Awesome start to 2013!!!!
This Is our 2nd New Years Eve. We had such a good time last year we have decided to make this our New Years Eve tradition every year!! We love the atmospherenand having a safe place to spend a start to a new year!! We will see you to bring in 2014 and will have 2 more couples with us Thank you!!!
January 6, 2013
Rated 5.0 out of 5.0 by gorby Very good service and respect by the receptionist.
Very comfortable and peaceful stay.
central location is very convenient to all sources.
January 4, 2013
Rated 5.0 out of 5.0 by Agnes14 Room
I have stayed many times at this Hotel and have always found it to be comfortable and relaxing and close to ever thing that if I have time to visit, Old Sacramento and the Mall. The Hotel is a very clean and friendly place from check in to cleaning of the room to checking out. That is why I give Capitol Holiday Inn a 5 in all areas.
December 18, 2012
Rated 5.0 out of 5.0 by Corri63 A Clean & Comfortable room
My mom & I have been staying at the Holiday Inn every December for over ten years. We stay to do our Christmas shopping. The location is perfect for that. The rooms over the years have been kept up clean & comfortable. Thank YOU
December 17, 2012
Rated 3.0 out of 5.0 Extra Fees
I found extra "fees" on my bill when I checked out. I don't care for that!
December 15, 2012
Rated 5.0 out of 5.0 by Tagurit Great service
I stayed at the Capitol Mall location....everyone was great, the hotel was nice, the room was nice. I asked of early check in and late check out...room was available early and I was able to check out late.
December 8, 2012
Rated 5.0 out of 5.0 by Runner1987 Stay here for the California International Marathon
I stayed here for the California International Marathon. Though a little far from the finish line (15 minute walk), I highly recommend staying here for the event or any time. They offered free late checkout and a cleaning lady gave us two free giant bottles of water. After the race, they had Neosporin on hand, which I sorely needed for the chafing wounds I garnered during the race. Another bonus is that it's close to Old Town Sacramento. The room was clean and comfortable, which is all I needed. A great value, and more affordable than the other hotels nearer to the Capitol.
December 7, 2012
Rated 5.0 out of 5.0 by ConnieJeanne spacious rom for adult and two children; quality room servce food
Although we live 150 miles away, we always stay at this Holiday Inn near old town Sacramento so my grandchildren can easily go by themselves to old town to shop at candy and joke stores. We come every year for the polar express ride. we often visit the train museum. We cram many memories into this two-day trip. Priority club service is a great value.
November 30, 2012