Rated 3.5 out of 5 by 56
Rated 1.0 out of 5.0 by Cassie4585 Not what I expected; would never stay again
Man at front desk was VERY nice; probably the only positive experience I had in the 3 days I stayed. Bedding smelled like smoke and I was in a non smoking room. Went to hotel restaurant for dinner. Ordered beef stir fry. There was so much water at the bottom of the plate from the bagged rice they use it was more like a soup. Absolutely disgusting. Bartender stayed at other end of bar on her cell phone; she was nice yet very unapproachable. Ordered room service for the second night I stayed. Had to call 3 times for room service and nobody still picked up. Eventually called main desk and they helped me. Elevators were cold and carpets were disgustingly dirty. Would never stay again or recommend.
December 9, 2013
Rated 4.0 out of 5.0 by DracoNYC Service Was Excellent
I arrived to the hotel late due to a scheduling conflict in the early AM. It almost seems not worth it to check in since daybreak was coming soon. The manager saw me entering the hotel with bags in hand and inquired if I was checking in for the next day.
When I advised him i was checking from yesterday's date he tried to pull my information up in the system. My information had been purged when I didn't check-in on the date reserved.
The manager made a couple of calls and got me a room including an upgrade. To make me even happier, he advised me as a courtesy, my check-out was at 3:00 PM.
Love being treated like I'm special when I'm away from home !!!
November 14, 2013
Rated 2.0 out of 5.0 by Sully3456 Poor food, poor service
Waitress lied about the hours of breakfast, choice of food was limited to scrambled eggs, stale bread to toast and sausage.
Man at the desk ignored a customer while he chatted, then seemed to not know that she was waiting for help. Did he think she was standing there to listen to his conversation?
Poor food and poor service.
November 13, 2013
Rated 2.0 out of 5.0 by Laura16263534242 Do not recommend.
This is an old Holiday Inn and our room had a big stain on the ceiling. We were supposed to have breakfast included with our stay which no one seemed to really know anything about at first. We were sent to have breakfast with an Asian Church group and found some of the people in this group rude.
The food was not very good and we ended up eating breakfast elsewhere. I've had great experiences at the newer Holiday Inns but don't recommend this one!
November 12, 2013
Rated 5.0 out of 5.0 by beebe The Best and Friendliest Front Desk Staff EVER!!!
James and Tiffany are amazing and deserve raises, as well as Angel. They were helpful and thoughtful and kind! I love staying here and the only reason is because of these guys!!! Especially James who always accommodates my needs and makes me feel like I'm home!!!
Thanks so much!!!
November 11, 2013
Rated 5.0 out of 5.0 by Louisana7 Like Staying with Family
The Beds are so comfortable. The rooms are clean and neat.
We feel safe and at home all night! The Manager James
Is great!!!! Would not stay any other place in the area!!
November 1, 2013
Rated 5.0 out of 5.0 by sys90 Very friendly, relaxing room
Good location , close to major roads
Clean , comfortable room & bed
Very friendly staff, always make you feel welcome
also very helpful if you need something or have questions
November 1, 2013
Rated 5.0 out of 5.0 by beebe Amazing Customer Service
Just love the folks that run the front desk..Very Helpful. Maybe a better restaurant would be good though
October 27, 2013