Rated 5.0 out of 5.0 by DrChris Tops In The Area
As always, we found our stay at the Saddle Brook Holiday Inn to be more than pleasant. The rooms are comfortable, clean, with enough outlets for multiple electronics.
The restaurant serves good food at reasonable prices, with a great wait staff.
Will definitely stay here again!!
May 8, 2013
Rated 1.0 out of 5.0 by AJjackson very run down hotel
This hotel is very run down. The elevator, common areas and the bathroom. The front desk seemed very stressed.
I am a platium member but did not recieve a welcome gift or even reconized. The condition of this hotel does not meet the expectation, of a 1 star hotel.
April 22, 2013
Rated 2.0 out of 5.0 by ASAChukster Poor Service
Myself and 4 other colleagues stayed at this hotel for a business trip to visit a customer for a upcoming project. We chose this establishment based on the proximity to the customer. We arrived on Tuesday 4/9/13 early evening. Upon arriving there was no one at the front desk to check-in. An employee presumably a maintenance person was standing at the end of the desk looking into the office. He acknowledged us but did not move to the office to alert someone that we were standing there. After about 5 minute I walked to the end of the desk a young lady came out of the office to finally assist us with checking-in. When I went to the end of the desk she was on a cell phone. We checked-in and proceeded to our rooms to settle in. We had shipped an expensive piece of test equipment to the hotel. I inquired with the same young lady if there was a package waiting for us. She looked at a small stack of mail and said that was all she had. I respectfully told hear the approximate size of the box and asked her to please check again. She went into the office and returned stating that it had not arrived. Concerned that it was lost in shipping I checked the UPS tracking and it indicated that the package was indeed delivered and a proof of delivery was available. I then respectfully requested that the front desk attendee check again for the package as it was signed. With a little bit of reluctance she did and returned with the package in just a short time from the office. I wondered to myself why she didn't find it before, but then returned to my room. Our travel team decided to eat at the restaurant at the bar in the hotel to prevent having to leave that evening. We met at the bar and the bartender was not efficient in taking orders nor customer service. She spent most of the time counting money from the cash register. Average time to fill a beer order was 12 minutes. The bar only had 10 guest and 5 of them were with our party. All parties were drinking beer and no one ordered mixed drinks. The food that we ordered was marginal at best. I personally ordered the eggplant ptarmigan that had an under cooked cold bed of noodles and unflavorful sauce. The nest example of poor service was during breakfast the next morning. The waitress asked if I wanted coffee. When I responded "Yes, Please." She pointed at a coffee carafe on the table and walked away. I was with two of the five in our party and they had already ordered, but I thought she would at least pour the first cup. This is common restaurant customer service. She then went over to the bar where the television was on a Spanish speaking channel and proceeded to watch it with another employee. Halfway into our meal she asked if we had meal tickets. We replied that we di and she waited for us to hand them to her instead of waiting until we had finished the me and brought our bill. I don't know if this is poor training or poor customer service skills, but I have never had that type of customer service from a restaurant and bar. The final act of poor service happened at check out. We needed to return the box we had shipped. We had arranged for a Prepaid UPS pickup. The box needed to be sealed but I did not pack any tape. The gentleman at the front desk said that he would gladly tape it up and make sure it was picked up. Today marked one week since we checked-out and the box had not arrived. I called the hotel and it was indicated that the box was still there. I inquired if UPS had been there since last Thursday and it was stated that they had been. I then just about dropped the phone and politely asked that they make sure they give the box to the driver the next time a delivery is made. Not trusting the hotel our shipping manager decided to contact UPS and scheduled a pick-up. TO give the hotel it's due the room was acceptable and the location to where the facility was is close. However, we will beginning the project in early July and regretfully will not be using this facility based upon the poor service that we received. We typically book 10 to 12 rooms based upon the size of the project for multiple extended stays.
April 18, 2013
Rated 4.0 out of 5.0 by DBMC Mixed review
Greeted by the hotel manager who had a blue vest with disgusting white salt/sweat stains all around the armpit. Room clean and nice. Alarm went off announcing that there was an emergency in the building and everyone needed to get out of the building and do not use elevator. Had to walk down 7 flights of stairs in a semi panic only to have the manager say that they were testing a new alarm system. No heads up and no apology. He acted like business as usual. Angel was at the desk in the morning and was very professional and friendly. Breakfast was good
April 10, 2013
Rated 3.0 out of 5.0 by JetCrash noisy & lazy staff
When I arrived, the fire alarm was going off and no one was concerned.
I asked for a wake up call and it was never made.
I asked for a page to be scan to a thumb drive that I had, the staff could not or did not know how to do it.
The business center is minimal.
The pool was nice and warm. There is not a hot tub.
March 28, 2013
Rated 4.0 out of 5.0 by Theeman Awesome
The staff are always willing to exceed my expectation while I stayed at the Holiday Inn. the location is great for travelers, and my wife and I had breakfast in the hotel restaurant and that was very good. and the staff gave us a pass for a free breakfast, is that cool or what? I would defiantly return to this hotel, the furniture are a little dated, and the rooms could use some update but trust me the staff will made up for the building short comings.
March 27, 2013
Rated 5.0 out of 5.0 by MrsShen Friendly, helpful Staff
I have stayed here several times and the Staff has always been so helpful and friendly!
March 11, 2013
Rated 3.0 out of 5.0 by Disappointed55 Staff excellent, Room needs repair and updating
The room is very dated and is in need of repair. The bathtub faucet would not shut off and was Running, not dripping so loudly you had to shut the bathroom door to sleep. It had been doing it for quite some time as the tub had rust stains.
The wall paper was falling off the wall in the bathroom and there was a chunk of drywall on the floor that had also been there for a long time.
On the plus side the bed was comfortable and the Flat screen Television was easy to see and use.
March 4, 2013