Rated 3.3 out of 5 by 109
Rated 4.0 out of 5.0 by Trip20 Freindly staff
I stayed at this hotel for 4 days on a business trip. The front desk staff was very friendly and helpful to me during my stay. It was my first time traveling alone and was a little nervous but they made me feel very comfortable. I expressed my fear of elevators upon checking in and they immediately switched me to a first floor room. I felt safe and comfortable here
August 14, 2014
Rated 5.0 out of 5.0 by gwynnie Location
I carefully choose my hotels based on location and everything else is secondary. Base on location in regards to this area of NJ and proximity to NYC, it was everything I would want in a hotel.
August 14, 2014
Rated 5.0 out of 5.0 by Louisana7 My #1 Place to Stay when in NJ!!
Best staff.. hands down of all the HI I say at!!
James the manager is just the Best!!!
August 10, 2014
Rated 1.0 out of 5.0 by Nachdenklich 2nd time staying, No better than the 1st.
The first time I stayed at this hotel, room was dirty, halls were noisy (bus groups), outside noise was noisy (Jersey Turnpike just below hotel), staff was unfriendly, and check-in was slow because of a printer having issues. Guess what happened this time when I splurged for a suite since I had a co-worker staying with me? You'd think when you pay for the best room money can buy at this hotel, the quality of the stay would improve right? WRONG. First of all, check-in: Laser printer won't work, jams every time the hostess printed to it.... Please fix your equipent! I work on computer hardware for a living and know how easily and cheaply this problem can be resolved by management who are refusing because they think they are saving a buck. If I'm pre-reserved and checking in at almost 1AM and ready to get some sleep, and the Hostess has to mess with the printer for 15 minutes trying to fix it, only to have to redo my check-in at a different station, I'm gonna be upset. THIS IS A PROBLEM for your guests and you need to address it. It's not the poor Hostess' fault that your hardware isn't working for her. If you want me to have to sign a sheet to check-in, then you better make it readily available to your staff. This suite, unbeknownst to me from the poor description on the IHG/Hotel website, was a single 'real' bed, and a couch with pullout bed. Maybe that's my fault for booking it. One of us stayed on the couch pullout, and that someone was me. And let me tell you, this thing was AWFUL. I would have been better off laying directly on the couch to sleep that night, it would have been more comfortable. But the couch was old and worn and disgusting looking, so I opted to pull out the bed. Well that was a mistake: The pullout bed mattress was like stacking two of the (not so fluffy) hotel towels together and suspending that over metal bars so stiff and uncomfortable that a jail cell wall must be a better sleeping apparatus, at least a jail cell wall has bars that are only inches apart and not feet. The bars make you feel like you are sleeping on some sort of medieval torture device. Next to the bed, the ceramic base of the lamp was shattered so you could see the electric cord inside, and the rest of the room was nearly as unkept and dirty. Bathroom was old and dissapointing. Tiny fridge barely got my drinks cold by the morning. I may be wrong but it seemed like there was only one working elevator. Outside noise was just soooo noisy.... I understand that the NJ Turnpike is loud and your location can't help that, but I have to believe there is some modern soundproofing improvements that have gone undone, because this place has obviously never seen a remodel. Breakfast was being served in this really old dark dingy eating area, and the staff didn't say anything to me when I walked in to eat. I didn't know what to do, didn't know whether to seat myself or what.... I had to walk around til I found someone wiping a table, who didn't speak english, and still didn't get an answer. SO I WALKED OUT. My meal at Dunkin Donuts was delicious, thanks guys. I feel like this hotel is a blight on the name of Holiday Inn, because I've come to expect much better quality in my numerous travels to other Holiday Inn locations. I had a much better stay at the other one in Seacaucus the night before, for instance. Night and day difference in quality and service.
August 7, 2014
Rated 3.0 out of 5.0 by Mo12345 Decent hotel
I was looking for an affordable hotel as I was visiting NYC and this one was ok just to sleep. Needs some renovation!
August 6, 2014
Rated 2.0 out of 5.0 by Mthrof4 Buyer beware
Hotel is in need of some serious TLC. Only one elevator was working for 8 floors. Mattress and room décor was dated and very uncomfortable. Even the children complained. Staff was friendly, however seemed like they were just Yeahing me with my concerns.
August 3, 2014
Rated 1.0 out of 5.0 by lili23 worn down hotel and bad service
I was very disappointed with his hotel and will never stay at this property again. this hotel needs a lot of fixing and retraining .
July 31, 2014
Rated 3.0 out of 5.0 by Jimtheman One night Stay
Rooms dirty, only on elevator worked had to wait a long time to get to the lobby. Bathroom tub was dirty, the place need an upgrade.
July 30, 2014