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Rated 3.4 out of 5 by 90 reviewers.
Rated 1.0 out of 5.0 by stay away The hotel lobby smelled really bad. The halls and elevator reminded me of a scary movie. The room did not have proper furniture to put our luggage on. The lock on the back patio door did not work. Everything looked old, worn and it did not seem clean (there was a bobby pin we found on the floor). The lights did not work by the bed. The pad of paper had a condensation ring mark on it. They did not provide enough towels. The room stayed hot, super hot, it never cooled down. We woke up sweaty. We did not feel safe. There was no continental breakfast offered. July 6, 2014
Rated 1.0 out of 5.0 by Awful Hotel, believe the reviews on Trip Advisor & Google... Was looking for a location that was right on the Garden State Parkway, and a middle point to the city and Woodcliff Lake. As in IHG member, the Saddle Brook Holiday Inn seemed like the perfect middle location. Checked in late on a Monday evening, after a day of meetings, walked in to lobby and the reviews of a musty odor were defiantly true. I get to the front desk, where I found the staff to be disinterested, and very rude. If I was traveling with someone, I would of left and gone someone where, but since I was alone and it was late I just wanted to get to my room and crash, but accepted I would try to avoid interaction with hotel staff. Getting to my room, everything was dated, but seemed clean. No complaints until I noticed the under side of one of the two sheets were stained. (Thankfully I was in a room with two double beds) I set the AC to 60 - it's lowest setting, but my room remained hot every night of the stay. This is an issue they must be aware of as on my 3rd day, I crossed paths with some contractors installing new AC units in some of the rooms on my floor. Day 4, I get a note slipped under my door that the boiler was broken and would be undergoing repair, so I was out of hot water that morning. Other things of note, one of the elevators was not running on my visit, the other was 'faulty' regardless of going up or coming down, the button for the 3rd floor must be stuck or something, because it always had to stop on that floor. The visit was capped off when I checked out, I was at the front desk, returning my keys, and getting a receipt and one of the staff was leaving for the end of his shift, the gentleman also happened to be one of the two members of staff when I checked in, but basically he was standing next to me, complaining about guests he had to deal with over night and what a pain they were, etc etc etc. Not the most professional things to be saying in front of another guest. Basically, the hotel is old, smells bad, a lot of things are broken, wifi is slow, staff are rude and don't seem to care, all the things you don't expect with the Holiday Inn brand attached to it. By far the worst hotel I have ever visited. Location is great, right off the Garden State Parkway, but thats about all the hotel has going for it. This hotel doesn't not deserve to be apart of the IHG Group and Holiday Inn brand. July 4, 2014
Rated 2.0 out of 5.0 by Old hotel, needs some work We now invite you to tell us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where you think we can improve. Be sure to give your review a title. You can also upload photos related to the hotel or local areaWe now invite you to tell us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where you think we can improve. Be sure to give your review a title. You can also upload photos related to the hotel or local area June 30, 2014
Rated 2.0 out of 5.0 by Neglected Hotel I stayed here to be close to our company branch in Saddlebrook that was giving me training. This hotel was a preferred hotel for my company and therefore I felt it a good choice. I was disappointed in the overall care of the grounds and felt that it was not a nice place to spend my leisure. The grounds were clearly beat up and not maintained. The elevators were in poor condition and the rear elevator has a very musty smell. The sink in my room was barely functioning and I could not get cold water without moving the handle around backwards. I received two packets of decaf coffee in the morning and the TV satellite dish went dead during a mild rain in the middle of a movie. The pillows were hard and not what I am used to in Holiday Inn Express where I like to stay. I had little time in my schedule to complain and felt from the ambience in this hotel that there was a significant lack of attention to detail and quality. My problems although small must be on a much high level in the hotel. My company branch in Saddlebrook hosts visitors and I cannot recommend this facility as-is for future guests when there are other choices in the area. For a private hotel, it was not terrible but for a Holiday Inn it falls short of the mark. June 30, 2014
Rated 5.0 out of 5.0 by they treated me like a gentleman they treated me like a gentleman, thats alright by me! June 24, 2014
Rated 5.0 out of 5.0 location-location-location no frills, just what I needed. Location very close to the meadowlands. June 23, 2014
Rated 1.0 out of 5.0 Unfortunate This is not a Holiday Inn!!! If it were, I certainly would not have a platinum status. It reminded me of a old run down property facing bankruptcy. June 23, 2014
Rated 5.0 out of 5.0 by Servicio excelente Hemos estado hospedados en este hotel por cuatro ocaciones y siempre hemos recibido un servicio excelente. June 20, 2014
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