Rated 3.4 out of 5 by 96
Rated 1.0 out of 5.0 by JR50 Not worth the Money
Check in was superb, Dinesh is a resource to keep.
Room was OK, but bathroom shower was leaking all night, did not want to call room service and wait for hours.
Went to the restaurant in the morning for the free upgrade of breakfast at 10:30 AM.
The waitresses were very polite, but the breakfast was already closed. They served us Bagels with creme cheese/ cofee/ orange juice and chocolate milk for my son.
Sad part in the restaurant was the dinginess. Roof leaking, very bad over all setup
December 19, 2013
Rated 1.0 out of 5.0 by Marc79 Property is going downhill
I have stayed at this property for four years running and will not return again. I spent four nights here on this visit. I was recognized a Gold Priority Member on arrival and offered a water and bag of chips. They no longer include breakfast for priority members as they have in the past. The side door was broken all week and left open all night. This door usually needs a room key to gain access. Poor security. A pipe was dripping all week in the overhead near the front desk. A bucket was there all week to catch the water. My bathtub in my room did not work. You could only shower because the push button to redirect the water was not working. I went out to dinner one night and returned to get a night cap at the bar and found it already closed at 9:40 PM. The bathroom in the hallway outside the restaurant/bar had no hot water all week. One day upon returning to the hotel at about 5PM I found the trash barrel outside the front door overflowing with trash on the ground next to the barrel. You would think this would be checked by the mainteance team frequently, especially during the normal work day. Since I spend the majority of my day in my car making calls I asked for a bottle of water for the day and was told the fee would be $2.00. You only get one on check in. I guess I should have checked out every morning and checked back in at night. Not only would they have had to change the sheets but I would have gotten a bottle of water every day. Poor marketing and customer service choice on their part, that policy should be re-visited, especially when you have a priority club member as a guest.
December 16, 2013
Rated 1.0 out of 5.0 by Cassie4585 Not what I expected; would never stay again
Man at front desk was VERY nice; probably the only positive experience I had in the 3 days I stayed. Bedding smelled like smoke and I was in a non smoking room. Went to hotel restaurant for dinner. Ordered beef stir fry. There was so much water at the bottom of the plate from the bagged rice they use it was more like a soup. Absolutely disgusting. Bartender stayed at other end of bar on her cell phone; she was nice yet very unapproachable. Ordered room service for the second night I stayed. Had to call 3 times for room service and nobody still picked up. Eventually called main desk and they helped me. Elevators were cold and carpets were disgustingly dirty. Would never stay again or recommend.
December 9, 2013
Rated 4.0 out of 5.0 by DracoNYC Service Was Excellent
I arrived to the hotel late due to a scheduling conflict in the early AM. It almost seems not worth it to check in since daybreak was coming soon. The manager saw me entering the hotel with bags in hand and inquired if I was checking in for the next day.
When I advised him i was checking from yesterday's date he tried to pull my information up in the system. My information had been purged when I didn't check-in on the date reserved.
The manager made a couple of calls and got me a room including an upgrade. To make me even happier, he advised me as a courtesy, my check-out was at 3:00 PM.
Love being treated like I'm special when I'm away from home !!!
November 14, 2013
Rated 2.0 out of 5.0 by Sully3456 Poor food, poor service
Waitress lied about the hours of breakfast, choice of food was limited to scrambled eggs, stale bread to toast and sausage.
Man at the desk ignored a customer while he chatted, then seemed to not know that she was waiting for help. Did he think she was standing there to listen to his conversation?
Poor food and poor service.
November 13, 2013
Rated 2.0 out of 5.0 by Laura16263534242 Do not recommend.
This is an old Holiday Inn and our room had a big stain on the ceiling. We were supposed to have breakfast included with our stay which no one seemed to really know anything about at first. We were sent to have breakfast with an Asian Church group and found some of the people in this group rude.
The food was not very good and we ended up eating breakfast elsewhere. I've had great experiences at the newer Holiday Inns but don't recommend this one!
November 12, 2013
Rated 5.0 out of 5.0 by beebe The Best and Friendliest Front Desk Staff EVER!!!
James and Tiffany are amazing and deserve raises, as well as Angel. They were helpful and thoughtful and kind! I love staying here and the only reason is because of these guys!!! Especially James who always accommodates my needs and makes me feel like I'm home!!!
Thanks so much!!!
November 11, 2013
Rated 5.0 out of 5.0 by Louisana7 Like Staying with Family
The Beds are so comfortable. The rooms are clean and neat.
We feel safe and at home all night! The Manager James
Is great!!!! Would not stay any other place in the area!!
November 1, 2013
Rated 5.0 out of 5.0 by sys90 Very friendly, relaxing room
Good location , close to major roads
Clean , comfortable room & bed
Very friendly staff, always make you feel welcome
also very helpful if you need something or have questions
November 1, 2013
Rated 5.0 out of 5.0 by beebe Amazing Customer Service
Just love the folks that run the front desk..Very Helpful. Maybe a better restaurant would be good though
October 27, 2013
Rated 5.0 out of 5.0 by Biny very nice hotel, worth the value
I stayed in the hotel for 1 night. Very nice staff, spacious room ! Definitely worth the value.
October 21, 2013
Rated 2.0 out of 5.0 by rccarr555 Great Potential
The hotel looked great in the website but found out the truth when I checked in. The hotel needs update like: new carpet in the rooms and bathroom. This hotel is ok for a quick night but not for pleasure. On my next visit to New York and Jersey I will look into other options.
October 13, 2013
Rated 5.0 out of 5.0 by Sushant Amazing Place, Value for Money
Great Place to stay for a New York Trip, with amazing services & very co-operative staff.
October 9, 2013
Rated 5.0 out of 5.0 by Rafael05 Confortable and great service!
Confortable and great service and all that i need!
September 29, 2013
Rated 5.0 out of 5.0 by Rafael05 Great Service
Confortable and great service, nice people and all that i need!
September 29, 2013
Rated 3.0 out of 5.0 by BronxGuy665 You get what you pay for.
An older property that could use a face lift but the size if this hotel (8 floors) means it's an expensive job. The room we were in was OK with a nice TV and almost all hi-def channels. The bathroom was very small with just a small ledge of counter space barely big enough to hole your toiletries. We were 3 in the room but despite picking up 3 towels the room person only left 2 and I had to find another towel every day. I had requested a roll away bed when I booked the room but naturally it wasn't there so I had to wait for it but it was brought promptly. It was awful sleeping in it - the thinnest mattress ever. I had to move the chair to make room for it and there was somebodies earring on the floor. I didn't use the restaurant (hey, you're in NY. Who wants to eat in a hotel?) but the coffee urn by the desk always had coffee. The employees at the desk would occasionally give you a nod but seemed more concerned with talking to each other that how your stay was going. The exercise room was OK but there was no remote for the TV. I wasn't crazy about the location. There is nothing around there and your access is mainly from the highway. Fine if you're using I-80 but if you're coming or going on the Parkway you have to pay tolls. Couldn't figure out a way to get there using streets. The price for this hotel was reasonable but like I said, you get what you pay for.
September 23, 2013
Rated 5.0 out of 5.0 by abychon Exelent location outstanding service!!
Perfect place to relax and service is highly recomended,whenever I have the chance to visit New Jersey I would definitly stay in this Hotel.
September 10, 2013
Rated 4.0 out of 5.0 by amycanada Good hotel
Overall very good... It would have been nice to have a fridge, but the room was very clean and the staff very nice.
September 6, 2013
Rated 4.0 out of 5.0 by Professor33 Comfortable hotel and great service
This is our second stay at this hotel - the second after a 10-year gap. The hotel is easily accessible, convenient to NYC and has good rates. Having the Holiday Inn name, I am assured of certain standards, and that is the reason for booking it 10 years ago and again now. We had two rooms for a family of six and they met our expectations. The building did show some aging - probably not renovated in the ten years since we were there and that is the only reason for not giving it a 5. The staff is excellent and the breakfast experience was super. Despite the large crowd that was staying there the night before, the ladies did an outstanding job serving everyone. Overall, great buy for the money!
September 4, 2013
Rated 2.0 out of 5.0 by gemini2754 clean the bathroom yourself
The hotel is ok if you need some private space in order to take care of some paperwork but if you plan to use the bath you had better be careful. on two occasions they gave me the same room, I complained the first time because the water in the bath tub wouldn't go down the second time I arrived and was given the same room and at that time was told the tub had been repaired. THE TUB WATER STILL DIDN'T GO DOWN THE DRAIN! I had some paper work to do and needed some alone time in order to do it in a hurry so I went the 3rd time. Upon check in I was given the same room so I asked the girl if they had another room because of the issues instead of her saying something a guest would want to hear she said if there is a problem come back and I will assign another room (like this would not be an inconvenience ) Well I don't know if the tub was backed up or not because there was long brown hair inside and outside of the tub so I couldn't use it anyway.
September 3, 2013
Rated 4.0 out of 5.0 by mushermom Breakfast
Breakfast should begin at 6am not 6:30. Food was excellent though.
September 2, 2013
Rated 4.0 out of 5.0 by LorriNJ Great Location
I always enjoy my stay here especially at the pool, easy access to route 80 and the parkway.
August 29, 2013
Rated 2.0 out of 5.0 by Clientpascontent Ok if you don't mind
We arrived in the evening (around 9 pm) the entrance smelled like urine. The front desk attendant was looking at a girl's rear end instead of greeting me.
The elevators are looking old (wood is scratch, handles are scratched too). The patio door was clapping a lot (when we open/close the room's door. We had to put a towel between them to stop the clapping.
Beds were ok I guess.
The breakfast was included with the night. Overall it was good except for the eggs.
The week before, I stayed in an Holiday Inn near south Philadelphia that was WAY better for a little more.
August 28, 2013
Rated 4.0 out of 5.0 by OliviaB Great Location/Indoor Pool
I stay here often, the location is quite conveinant right off Route 80 and the Garden Stay Parkway. I usually come for the indoor pool. Very Relaxing
August 22, 2013
Rated 1.0 out of 5.0 by Dinodoni I would NEVER stay here again. I cant believe this is actually a Holiday Inn property
This hotel is worse than a Motel 6. We were over charged at the front desk from what we were quoted on the phone. There were NO fridge or micro in the room. When we asked they attempted to charge us for that as well. No one recongnized us as Platinum members and when I brought that up to them they just said "sorry I guess you don't have stay here".
The carpets in the hallways were dirty and thread bare. Every ice machine except the one on the first floor were broken.
We were scheduled to stay 3 nights, but left after the first night of horrible service and value that this caused a huge issue with my travel and business appointments.
When I attempted to address these issues with the manager and desk staff they just gave me a bad attatude. We will never stay here again.
I am shocked that Holiday Inn corporate name is even on this hotel at all.
August 19, 2013
Rated 2.0 out of 5.0 by cttraveler1 Very, Very Dated/Badly Needs Rennovation
Location is good--a bit odd to get to, though, with the toll interchanges. Property is badly in need of rennovation--has large rooms that are OK, but the halls and common areas need a lot of work--decor seems to be from the 70's or 80's and show the wear and tear from this era as well. Pool is nice, but excercise room is poor, and restaurant is, well, very subpar. Staff is nice in general. When we were there, 2 of the 3 elevators were out of order, and quite honestly, based upon the condition of the third, I kind of expected to be stuck at some point in time on the one that was working.
Overall, if I were traveling on business and needed to spend a few hours in a convenient place, I would consider this, but for a leisure or family trip, probably not.
August 2, 2013
Rated 5.0 out of 5.0 by imack77 great staff
I stayed at the Holiday Inn Saddle Brook the 07/25/13-07/27/13. The hotel room and the location were pretty good but it was the staff that made our trip. I wish I would have taken their names, they went above and beyond for us. When we travel to the area next time we will definitely be staying there!
August 1, 2013
Rated 2.0 out of 5.0 Won't go back
This whole property is old, dark & dingy. Room was rather small. Bathroom was even smaller. Shower very difficult to enter when shower is on. Only 2 sets of towels provided. Customer elevators were out of service...had to wait for more than 10 minutes for service elevator. "Restaurant" was a joke....10 tables at best. Went for free breakfast buffet in morning and was seated at a table for 4. The table was apparently occupied just prior to my arrival and 2 places at the table were still dirty. Nobody was cleaning tables at all. It's somewhat unbelievable that this property has been able to maintain the Holiday Inn name. Usually Holiday Inn properties are held to a much higher standard than this hotel currently exhibits.
July 15, 2013
Rated 5.0 out of 5.0 by DrChris Tops In The Area
As always, we found our stay at the Saddle Brook Holiday Inn to be more than pleasant. The rooms are comfortable, clean, with enough outlets for multiple electronics.
The restaurant serves good food at reasonable prices, with a great wait staff.
Will definitely stay here again!!
May 8, 2013
Rated 1.0 out of 5.0 by AJjackson very run down hotel
This hotel is very run down. The elevator, common areas and the bathroom. The front desk seemed very stressed.
I am a platium member but did not recieve a welcome gift or even reconized. The condition of this hotel does not meet the expectation, of a 1 star hotel.
April 22, 2013