Rated 3.5 out of 5 by 57
Rated 3.0 out of 5.0 by DispleasedGuest Unthinking Staff
I arrived at the Holiday Inn at 11:15 p.m. on a cold night in February. It was about 30 degrees outside. My room was on the top floor and no one had bothered to turn on the heat or a light. It was uninviting to say the least.. After turning on the heat, I fell into bed completely dressed and wrapped in my coat. I was cold most of the night.
While the staff was nice, it amazed me that they didn't think of the two little things they could have done to may my arrival so much more pleasant.
February 18, 2013
Rated 2.0 out of 5.0 by Ctravel Disappointed for restaurant
Overall experience below average for Hotel standard
January 16, 2013
Rated 4.0 out of 5.0 by Dennisonhill Nice place
I recommend this Holiday Inn as a nice place for a family to stay. The rooms were cleaned and attractive. The staff was friendly. The meal in the restaurant was good. Overall, an enjoyable experience.
January 7, 2013
Rated 3.0 out of 5.0 by Yedvards Noisy, alarms, clogged tub.
Tub was clogged. Fire alarm went off early in the morning. Party goers kept up a huge noise almosrpt all night.
January 7, 2013
Rated 4.0 out of 5.0 by omas clean rooms and outstanding staff
My experience is very good.The Staff is excellent and respond very quick to any needs.
January 4, 2013
Rated 3.0 out of 5.0 by Umadjoe Needs updating!
Hotel desperately in need of updating! Beyond that I was quite upset when I was gone all day from 7am to 4:30pm and I come back to an untouched room. 20 minutes later the housekeeper just walks into the room. No knock. No notice.
Fair price for location. On site restaurant/bar is convenient with good prices and generous portions. Don't go in a rush though.
December 18, 2012
Rated 2.0 out of 5.0 by T121212 Could be better
Everything about the stay could have been better, but met true expectation of an older holiday inn. TV remote was missing batteries, phone in room didnt work and tub dripped. The leaking water in tub seemed to have been dripping for years based on the staining inside the tub. Stale smoke smell in non-smoking room.
December 12, 2012
Rated 2.0 out of 5.0 by cajun Ranch dressing on the steak salad tasted like motor oil.
Poor bar service. noisy room next to highway. bad food.
December 7, 2012
Rated 3.0 out of 5.0 by Mikeg37 Lounge had no heat or cable
The staff are always very friendly at this hotel, but on my last stay, upon entering the lounge/restaurant area, I thought a door had been opened as it was about 50 degrees in there. After sitting and speaking with other people at the bar, they advised it was that cold all week and no one could tell them why. I had thought I was going to have dinner there, but decided to go someplace where it was warmer than 50 degrees. Also, the breakfast area the next morning was the same way, it is located right off the lounge. The TV at the lounge also had no cable.
December 4, 2012
Rated 4.0 out of 5.0 by 10LongIsland Basic, Clean, Friendly staff
Basic rooms, Clean rooms and lobby and bar(grill), Friendly staff
November 23, 2012
Rated 4.0 out of 5.0 One of the cheapest hotel within 20 miles distance from Manhattan
It is One of the cheapest hotel within 20 miles distance from Manhattan. That's the main reason I chose here. There is a NJ bus connecting it to Manhattan, but you need to walk 10 minutes with your luggage which was not fun. Overall experience was good with complimentary breakfast honored by the receptionist.
November 10, 2012
Rated 4.0 out of 5.0 by Sandy89 Very Professional
I would like to thank the staff at Saddle Brook Holiday Inn for their professionalism and compassion during my stay through Hurricane Sandy. They tried to keep the guests informed of the situation at hand. I would personally like to thank Christina, Tiffany, Dwight, Ricky and D'nish, when the power was out they made sure everyone was safe in the building. I would definitely stay there again.
Great Place to stay!!!
November 7, 2012
Rated 1.0 out of 5.0 by Graduate Not the best Holiday Inn
The staff needs some training on how to welcome guests. We waited to check in without being acknowledged by the desk agent. The appearance of the staff was not up to par. They did not seem to be enjoying their jobs. The complimentary breakfast
was acceptable and the service satisfactory.
November 4, 2012
Rated 2.0 out of 5.0 by RichardE No More
My white bath tub was two shades of brown. the carpeting in the room had a big rip in it. One phone did not work so rather than replace it they just removed it. Restaurant service was very slow. The bed needed to be replaced.
September 26, 2012
Rated 5.0 out of 5.0 by ConorF Fantastic Experience
This is the first time I've ever taken the trouble to write a review on a hotel stay and I'm only doing it because the hotel and it's staff deserve it. The staff were the friendliest, most helpful and knowledgable staff of any hotel I have stayed it.
The small things make a big difference and I had numerous experiences that show the hotel in a good light - the swimming pool is supposed to close at 10pm but they don't object to you staying in for an extra 15-20 mins; the bar man throws in an extra helping of vodka without measuring the top of the measure with a slide rule; the printing in the (ahem!) business centre is complimentary (and is not abused); the courtesy bus was always available (and warranted a decent tip to the drivers); the guy at check-in threw in a few complimentary breakfast vouchers, etc.
Because of all of the above I was very happy to always eat at the hotel, buy from the small snack shop and reception and tip generously. Too many hotels try to hit you for every charge and that type of short-termism is counter productive in the long term. This was my second stay at this hotel and the only reason I went back was because of the "small" things. I will stay there again, even though its location is not great and there is nothing within walking distance (but that's not their fault).
Top marks to the Holiday Inn.
September 25, 2012
Rated 5.0 out of 5.0 by noreservationgirl 20 min away from the best sights in New York. a great place to stay.
Allen you are an angle.... what a great humor he had. what a awsom person picked for the front desk... its the girls with no resveration. I just took off with one of my house keepers keep on driving ended up in Saddle Brook NJ all the way from michigan took off for 5 days.we ended up at this great place i decided to stay one more night. Allen got me to all our destenations with print out or helpful hints we had a ball the only thing i miss he would of made a awsom tour guide i would of loved to have him show us new york just ask a local they know it inside an out people were so nice i never worried about our safety you were like one of the family. thank you again cant wait to see you soon.
September 23, 2012
Rated 5.0 out of 5.0 by ABY77 Nice and relaxing place
Real good customer service and perfect location for business,highly recomended!!!
September 18, 2012
Rated 2.0 out of 5.0 by Epps Bed comfortable.
My room was located on 8th floor which was under construction. Hallway was poorly lite and room number not visible. Bathroom was mildew other area of room was good.
September 9, 2012
Rated 4.0 out of 5.0 by DebDeb Good for the price
This hotel is in a great location. Restaurant on site is very very good and prices are low. Only down side is the hallways are very loud and the walls between rooms are very thin. And I do mean thin. You can hear word for word conversations thru them.
July 20, 2012