Rated 3.1 out of 5 by 168
Rated 5.0 out of 5.0 by ChristinaS Comfortable stay
Staff was amazing and so helpful. Angle always makes our check-ins so fast and smooth such a friendly guy. He makes our stays comfortable.
April 16, 2015
Rated 1.0 out of 5.0 by MarshalK Horrible Experience
We stayed 1 night and were greeted with a flight of stairs you have to wrestle your luggage up, a somber, dilapidated lobby. 1 of the two elevators were operational, the floor we stayed on (2nd) was dreary to say the least... But wait, it gets better.
As we walked to our room, we were greeted by a refrigerator outside our door. We entered our room and the first thing that struck up was the light on the wall at the entrance was a bare light bulb. The bed was made with an old, threadbare blanket and when I pulled back the sheet, there were some unidentifiable black specks on the white sheets. Thankfully, they were NOT moving. I swept them off the bed (which was VERY uncomfortable). My wife and I ended up sleeping in sweats, even though the room was warm, just because we were a little threatened by the findings so far. Thank goodness we brought our own pillow!!
The bathroom was a mess. The bathtub had rust spots and what I can only hope was caulk around the drain. My wife refused to shower in it, I did, but standing on a towel. Of course it would have helped if there was hot water. When we returned later that night, after waiting for an elevator for 10 minutes (2nd floor) we were SWARMED with teenagers on a retreat. All night long they were running up and down the halls as well as the floor above us.
In short we got no sleep between being uncomfortable, anxious about what might slip into the bed with us, the noise and the general level of disrepair. It was a horrible experience.
I complained to the front desk at checkout and I was told the GM would call me later that day. I then called the hotel the following Wednesday (we checked out Sunday) and was assured I would be contacted later that afternoon. I just called again and was assured they would contact me today after 3.
To add insult to injury, because I booked through an online service, I will not even get point for IHG! If you see this hotel listed, do yourself a favor and RUN the opposite direction.
April 16, 2015
Rated 1.0 out of 5.0 by smith6 disappointing stay
My family has been Holiday Inn Reward Members for years. This is the first time we've had a below tolerable experience.
Arrived about two hours prior to check-in of our reservation, and were told by the gentleman (Angel# at front desk that our room would be ready by 2pm. We informed him we would be heading into NYC for the day and would be back at about 1am.
When we arrived back to the hotel, the girl #Amber# at the front desk told us that there was only one room left, and that the shower was dripping. We took the room, since it was already late, and we had already had a reservation. We were on a floor with a bunch of teenage school kids running around, talking loud, and slamming doors. Despite leaving a "quiet please" sign on the door and their chaperone telling them to quiet down before they get kicked out. We had to call the front desk a couple of times.
The room had recently been used. Soaps were open, the shower was dirty and a steady pour, and the sink was leaking. There was also an empty goody bag on the desk.
The following morning, when I inquired about breakfast, Angel, who was back at the front desk, asked for a room number to see if it was included with our stay package. He looked a little surprised when I gave him our room number #"are you sure?").
Upon checking out, my parents told him all the issues we had with the room and the noise level. He told us we were originally assigned a room on a different floor, due to our Platinum Rewards status, but didn't know what happened. He apologized and offered us bonus points for the mix-up.
April 13, 2015