Rated 4.0 out of 5 by 106
Rated 4.0 out of 5.0 by ctdawn Very Thin Walls
This is a great hotel in every aspect except for paper thin walls.
You can actually hear entire conversations going on in the room butting up to yours!
Luckily it was my uncle & his wife in the room next to mine, so I didn't hear any state secrets, but privacy is sacred!
I believe I was in room 408. They were in 406.
I give your hotel a "fair" for value because at the price we paid you would think there would be better construction! And I know you just did a major renovation. Someone forgot insulation!!
Your staff is wonderful!! Housekeeping, front desk & restaurant folks were all truly wonderful, friendly, outgoing & warm.
December 4, 2013
Rated 3.0 out of 5.0 by Dannouch Comfortable Bed
IHG recognition was not automatic but otherwise the experience was okay. Not the easiest access as you have to loop around to get to the hotel from a main access road. Only complaint is that there was a lot of light/noise that came through the door into the room - possibly due to an "old style" door.
November 30, 2013
Rated 3.0 out of 5.0 by Anthonya Uncomfortable bed. Decent staff
The staff at this crown plaza was good. The bed however was not what I would expect from a crown plaza. Inferior hotel chains have more comfortable beds nowadays. I have a business in town and was hoping for a good experience so I could recommend it to customers.
November 30, 2013
Rated 5.0 out of 5.0 by Dan511 General
Probably the BEST hotel I have stayed at this year.
Every thing was top quality.
Couldn't have asked for more.
November 24, 2013
Rated 5.0 out of 5.0 by KenBuffalo Comfortable and Clean
Very impressed with the cleanliness of the room and fresh appearance of the room and hotel overall. Flat screen TV and fridge in the suite were very convenient and added to the enjoyment of our stay. Stayed for 3 days and definitely liked having the suite with the sofa to watch TV in the evening.
Buffet breakfast at the hotel restaurant was good.
Hotel was easy to reach from the major routes.
November 23, 2013
Rated 5.0 out of 5.0 by admiral63 great service
stayed over night, was at my sons wedding.we checked in before the wedding reception began, check in was quick, and easy. shuttle service from west mount country club, to hotel was fast. rooms were clean and comfortable, check out was done by staff, during the night, so all you had to do was turn in your keys at the front desk. we had a fabulous breakfast that morning, everything was perfect. was a very pleasurable stay. would highly recommend.
November 21, 2013
Rated 4.0 out of 5.0 by Raine0944 Expensive, but had to book there for wedding party.
Expensive. Unhappy I was unable to use AARP discount just because the rooms were blocked for the wedding party we attended. Could have saved almost $10.00 per room/per night.
November 20, 2013
Rated 5.0 out of 5.0 by Maria16 Medina wedding
Very pretty hotel. Very clean and comfortable. Loved the pillows!!! Where can I buy them!??? Lol
November 20, 2013
Rated 5.0 out of 5.0 by JVW1014 Business Trip to Fairfield, NJ
The Crowne Plaza is in a great location for business trips to northern New Jersey and NYC. The staff was very courteous. The room was very clean. I used the restaurant at the hotel for a light meal. The entrée was reasonably priced. The bar serves a good drink.
November 19, 2013
Rated 5.0 out of 5.0 by emdb EB
Really liked this property. Everyone was so nice and very professional.
November 19, 2013
Rated 4.0 out of 5.0 by Nix82 kind staff, clean rooms
Great experience staying here for a wedding. Staff were curtious and kind. Rooms were clean and comfy but I felt bathroom was a lil to small. Other than that, Excellent place to stay!!
November 19, 2013
Rated 5.0 out of 5.0 by MissLee Friendly, courteous
Excellent service at the front desk. Very attractive lobby. Grateful for the coffee!
Our room was large and clean. Did not hear noise from inside or out. Good location.
November 16, 2013
Rated 5.0 out of 5.0 by SCon Great for Business Travelers
Pros: This hotel met all my needs, except location. But I would definitely recommend Crown Plaza Fairfield always. It was quiet, and set back on Rt 46. The room was clean, the front desk staff was wonderful to interact with, and if you were in need of something to eat, there was a restaurant set off to the left inside the hotel. And if you didn't care for anything in their restaurant, make a right out of the parking lot and head to Willowbrook Mall. There you will find Fridays, Cheesecake Factory, Olive Garden, and of course if you are just in need of something quick, there was the food court if you just didn't want a full meal. ALso, you were in walking distance to a Target.
The one con I would say would be the location, only because I was 20minutes from where I needed to be. not something the hotel could help, due to the high demand for conference centers during the week I stayed. Another con, could be that there was no mini fridge in the room, but Im thinking if I had asked that the staff may h ave tried their best to meet the accommodation.
all in all, a definitely great place to stay!!!
November 13, 2013
Rated 5.0 out of 5.0 by Samo Love NY
I just love to go to NY and stay here. I save a lot of money compare to staying in a hotel in NYC and the people at this hotel are truly professional and caring. We took the bus to the city and it took only 25 minutes.
November 13, 2013
Rated 5.0 out of 5.0 by Pilot8 Great room
My wife and i stayed over night at the hotel for a wedding that we were at and loved it very clean and the staff was great , we have stayed here before and will stay here again
November 12, 2013
Rated 5.0 out of 5.0 by PRJams Great staff and service
Very welcoming and attentive staff. Accommodations and restaurant (breakfast) were both great. I would recommend this property to anyone traveling to the area.
November 11, 2013
Rated 4.0 out of 5.0 by Mom81 Very clean, but disorganized
As my family came from out of town for a wedding and there 6 of of we booked 2 rooms next to each other 2 months in advance. I called at 8 am the day of our stay and was told our rooms were ready and they were next door to each other. We wanted to check in and change our clothes before the wedding. When we arrived 5 hours later at 1pm only one room was ready, we were told the second one would be ready after the wedding. No big deal, we took turns and changed in one room. When we returned from the wedding at 4:45pm the room still was not ready! They asked if we would like the second room on another floor-I politely said no because this was not how they were booked in the first place, nor what we were told earlier that morning. Finally after some 'scrambling' they got us a second room 4 doors down the hall from the first room. The whole checking in process was somewhat disorganized, but the rooms were clean and comfortable.
November 2, 2013
Rated 5.0 out of 5.0 by chasd great location
The location is great near all major roads. The staff was greta ,confort good, we (12) had breakfest there ane food and service great ,price reasonable.
October 28, 2013
Rated 5.0 out of 5.0 by JuliaE Overall Room Appearance and Property
This hotel exceeded my expectations! The overall quality and cleanliness was excellent!
October 24, 2013
Rated 5.0 out of 5.0 by Samo Ultimate comfort
I was her from Dallas for an interview. Everything here at this Crowne is top notch. I will be back!!!
October 20, 2013
Rated 5.0 out of 5.0 by DHausman Happy Guest
Was there recently for a company meeting and received great service from the front desk to the very comfortable room. Strongly recommend the hotel.
October 19, 2013
Rated 5.0 out of 5.0 by majorgal A wonderful stay
i was incredibly impressed by the quality of the service, the comfort of the room, and the value. I am returning later this week and I am looking forward to it!
October 14, 2013
Rated 4.0 out of 5.0 by BP52 3rd Visit
Desk staff very attentive and friendly. Room always clean and comfortable. Only drawback is the ability to get coffee on the weekend. During the week it is available in the lobby. Also no one to greet you at the restaurant.
October 11, 2013
Rated 5.0 out of 5.0 by kjb51 Awesome service and great hotel
This was the last stop on our 10 day vacation and we stayed for 3 nights. It was wonderful. Rooms were large and very clean. Silvia at the front desk was absolutely the best. She helped us with our travels into New York City and just made us feel like VIP's. Timmy was great in getting us to where we needed to be. I would recommend this hotel highly!!!! The experience exceeded our expectations by 100%.
October 8, 2013
Rated 5.0 out of 5.0 by RTJR Two stays in Summer 2013
I stayed in this hotel twice for business trips in summer 2013. The hotel was very nice and modern. The room was clean and the linens were superb. I can definitely recommend this hotel to business travelers and other who are looking to be closely located to Northern NJ and NYC
October 7, 2013
Rated 4.0 out of 5.0 by Jandaan Good location, nice refurbished hotel
Nice refurbished general area. Clean and spacy rooms, good breakfast. In the weekend visited by large parties (Weddings, bus tours) resulting in a bit of noise at night.
October 7, 2013
Rated 5.0 out of 5.0 by jad101 friendly staff and clean rooms
The hotel's staffs are very friendly;they are very professional and quick to help, the rooms are very clean and room service is on time- Breakfast is value for money and I will go back there in the future.
October 6, 2013
Rated 2.0 out of 5.0 by Casey33 Just Okay
The hotel itself is nice. What I didn't like was the fact we booked as part of a 'wedding discount' package and we later find out that folks who booked directly on the website got a MUCH cheaper rate than we did. The Groom actually complained about this and was told, "We can't control what the website gives for pricing as they change often". If that is the case, then you should provide a better 'discounted package' for Guaranteeing' rooms.
Now the room was nice a big (we had a junior suite) but the bed was HORRIBLE. Way too hard, and the pillows were WAY too soft. I ended up using the pillows from the couch to actually sleep with.
The final thing I didn't like was at 8:00 a.m. the maids knocked on my door and proceeded to enter two seconds after knocking as I am just standing there in awe. They had no business coming in my room that early if I haven't officially checked out. (And my door was unlocked because my BF had to leave early for work).
The hotel was 'just a hotel'. Nothing fancy, and very average. I definitely think there are better hotels that offer more included with the price, but this is where the bride and groom chose, so this is where we stayed.
The front desk people rocked. That was the greatest thing about the place.
October 4, 2013
Rated 5.0 out of 5.0 by Grandpad64 Great weekend
My wife and I stayed at the hotel for 2 days and nights in preparation for and following a wedding at a nearby venue. We found the hotel staff to be very accomodating. Although check-in time is listed as 3PM, we were able to get into our room over an hour earlier. This was a tremendous help as we had wedding rehearsal elsewhere at 3PM. The hotel offered special breakfast accomodations for our group for both the day of the wedding and the following morning prior to our departure.
The room we stayed in was clean, spacious and comfortable. The bathroom was clean and well filled with towels, soaps, etc. The room as well as most common areas of the hotel appeared to have been updated with fresh paint, new carpets and nice wall coverings. The staff was friendly and helpful.
I am happy to recommend this hotel to anyone wanting a pleasent overnight or multi-night stay.
October 3, 2013
Rated 1.0 out of 5.0 by Zoob Needs Management Oversight
Stayed three nights. Our room was never completely cleaned any day. TV did not work one night and someone at the front desk did not know about it however the other front desk employee did. No hot water in bathroom sink. One day did not leave towels. Left a wake-up call for an early flight, and never received the call. I was fortunate to make my flight. Desert in restaurant was good. Good location however being so close to a high end mall, the hotel operations will be a turn-off to the affluent traveler.
October 3, 2013