Rated 4.0 out of 5 by 115
Rated 2.0 out of 5.0 by Betances need a lot of work ... every where
I book this hotel for a familiarization business trip in the near area.
For a Crown Plaza this is just to old, they need renovations every where in this hotel.
i book for two night, but can not stay for the second night, when request check out early in the morning the front desk clerk (spanish lady) was very unprofessional.
August 21, 2013
Rated 1.0 out of 5.0 by Grelda dreary room, dirty bathroom floor
The on site restaurant was closed for repairs after a 12 hour ride to get there no place to sit quietly have a meal and drink. The closet runners are rusted and terrible looking. The room is not cheery at all. We were supposed to be in a block of rooms for a wedding every one was scattered between 2 floors and long dark hallways. Would not recomend to anyone. The bathroom floor had spots all over it. No extra covers, the bed spread looked like a cutain panel.
August 20, 2013
Rated 4.0 out of 5.0 by BMax No frills, great location.
I stayed here with my son. We used it as our home base while traveling into NYC. It is in a safe neighborhood next to a nice mall with many eating options. Room was fine and decently clean. Slight urine smell, but nothing unbearable. Bathroom and bedding were clean. If traveling into NYC and don't want to drive, stay here and park at the Glenrock NJ train station. It's an easy ride on the train into the city!
August 2, 2013
Rated 3.0 out of 5.0 by latent2 Disappointing crown plaza
Crown Plaza represents a normally high standard for hotel stays and is my usual preference when available. The Crown Plaza in Paramus seemed more on the calibre of a Holiday Inn Express. The rooms were spacious and the furnishings ample, but the noise level was horrible from passing customers and the hotel was located next to a mall- not my choice for a good hotel.
The staff was very good and breakfast was much better than usual in hotels.
This is not a bad place but simply doesn't match to my previous experiences.
August 1, 2013
Rated 5.0 out of 5.0 by DickR Outstanding
Clean, quiet, comfortable. Wonderful bed & linens. Staff are especially helpful, informed and accessible..I noticed a staff person greeting guests as they came and went and felt the staff really wanted to help me and other guests. We needed travel directions for getting into NYC via public transportation and the staff person was clear and accurate. We had a delicious dinner in the hotel restaurant .
I enthusiastically recommend this hotel!
June 23, 2013
Rated 4.0 out of 5.0 by BermudaTucker11 Comfortable, clean, close to Paramus Mall
The staff was wonderful and the breakfast buffet suited all our different tastes and needs. Rooms were comfortable and I loved how close this Hotel was to the Mall. Truly, it is a stone throw away.
June 16, 2013
Rated 5.0 out of 5.0 by BallerGirlMom Comfortable, clean and relaxing
The relaxation kit at the end of the bed was great after a long weekend involved in a basketball tournament. The only thing we would change is having breakfast available earlier as we had to get on the road each day before the restaurant opened.
Staff was very friendly and extremely helpful. We don't usually stay at the Crowne Plaza, we will definitely visit again. We even joined the Priority Club during our visit.
June 10, 2013
Rated 2.0 out of 5.0 by Katph Laundry Services
I was not happy that this location did not have laundry service.
June 8, 2013
Rated 4.0 out of 5.0 by CyndyB Good sleep, easy access to mall, able to get into NYC.
I am glad that I stayed at the Crowne Plaza Paramus for a change of pace. Very nice staff members, good sleep, easy access to mall and food. Glad that the hotel offered room service for good morning breakfast. Overall very good value for the money.
Only con is air conditioner was a bit noisy for my husband, but I was exhausted and did not hear it. I will stay there again.
June 6, 2013
Rated 1.0 out of 5.0 by SCRD No elevator, thin walls, staff is great
I never write reviews but I felt compelled to make travelers aware of the inconveniences of this hotel.
First impressions of the entrance is poor; the brick walkway is steep and narrow. There is NO ELEVATOR, you have to schlep your luggage up 15 steps to get to the 2nd floor. They offer assistance but the wait was too long. Once inside the room I immediately realized I could hear every word the neighbor was saying on his phone calls. I could hear the other neighbor's TV all night long. The walls must be made of cardboard! I ordered room service from Bonefish Grill (the restaurant inside the hotel) the service was great but the food was warm at best. I thought maybe it was a fluke but the same thing occurred the second and third nights of my stay. Definitely not a fluke!!
The staff and customer service was great.
I travel for a living and stay in hotels 3-4 nights every week. I usually try to stay at a place close to my work. I am in the location of this hotel for 7 more weeks (21-28 nights), I am traveling a few miles further to stay at a hotel that I can sleep and wake up feeling refreshed.
June 6, 2013
Rated 3.0 out of 5.0 by gadz Rooms Outdated and Sat. TV Didnt work again
I stay at this location a lot. I can tell you that if the rooms aren't updated and the Satellite TV isn't fixed I will find another place to stay.
June 5, 2013
Rated 5.0 out of 5.0 by JAS707 Comfortable bed and great service.
Enjoyed my recent stay at Crowne Plaza, Paramus NJ very much. All staff were attentive and pleasant. Room was exceptionally clean and quiet. Bonefish Restaurant is a definite treat and is right in the hotel. Would recommend staying with them...
May 30, 2013
Rated 5.0 out of 5.0 by christinas95 great restaurant
great hotel, great staff .bonefish restaurant at thye hote. great menu servise. convient to the NYC for half the price. took me 20 minutes to manhattan
May 24, 2013
Rated 5.0 out of 5.0 by DAM61 Excellent!!
The hotels desk service was prompt and friendly. They provided me with a quiet room in the wing. Breakfast was tasty with fruits and other foods hot and plentiful.
If you choose a hotel in the Paramus area, this is the best place to rest.
May 14, 2013
Rated 5.0 out of 5.0 by Rose45 Nice overnight
We chose this location to be close enough to attend our grandaugher's dance recital and to meet friends for breakfast the following morning. Our clean and comfortable room was ready for an early check in at 2:30pm. The spin the wheel game at check in was fun and we were awarded a 1000 point bonus.
May 6, 2013
Rated 5.0 out of 5.0 by Jill711 Can't wait to go back
I have stayed at this hotel on several occasions. Every time I go I receive excellent customer service, my room is immaculate and comfortable. The staff really makes you feel welcome. On this past trip I left my iPad behind and within minutes of leaving the hotel I received a call from the Manager letting me know I had left it. WOW what service!!!
April 30, 2013
Rated 5.0 out of 5.0 by Johnny58 Great Stay
Excellent service and attentive staff. Very clean room.
April 28, 2013
Rated 3.0 out of 5.0 by Champ2013 benefits previously enjoyed not offered anymore
I stay at this location about once every other month. They use to provide a nice bag full of snacks and water for priority club members and the room rate included a complimentary breakfast buffet. Now the hotel changed to spin the wheel at check in and you get what you land on. No more free buffet and a welcome bag of goodies. I am certain that the hotel must have more than this one unhappy customer. The positive is the staff as they are very friendly and remember me from previous visits.
April 22, 2013
Rated 5.0 out of 5.0 by PattyS Staff was very friendly and helpful
Each staff person I encountered was gracious, friendly and helpful. For example, they lent me tape and scissors to gift wrap a package. My room was comfortable, clean and quiet and had everything that I needed.
April 19, 2013
Rated 4.0 out of 5.0 by OutofTowner2013 GOOD LOCATION WITH TROLLEY SERVICE
This hotel was in a good location for me. It was close to the shoe store that I needed to visit. The trolley service was quite helpful also. They made arrangements to transport us and pick us back up, even outside of the normal trolley hours. The trolley also took us to dinner and picked us back up in the evening. Very convenient.
Also, this hotel is right next to the Paramus Mall, which made it an excellent location for shopping. The hotel was well maintained, comfortable, spacious guest room, with all the amenities. Would stay here again.
March 29, 2013
Rated 4.0 out of 5.0 by work2much Work Release
Here for work purposes and had a great stay. Front desk staff was very friendly and started up a fun conversation during check in. This was a nice change compared to the usual just check in and get to your room feel.
Would stay here again.
March 28, 2013
Rated 5.0 out of 5.0 by walter317 Pleasant Stay
Recently I spent one night at the Crowne Plaza Paramus. I found the hotel to be comfortable and the staff were all very accommodating. I also enjoyed Breakfast the next morning .
March 21, 2013
Rated 5.0 out of 5.0 by Pling Really nice hotel and helpful staff
This was my first stay at this hotel, the staff were friendly and helpful at checkin and the rooms and more important the bathroom were clean and bright. The hotel restaurant was very handy
March 10, 2013
Rated 4.0 out of 5.0 by BryanF Loved the free appetizer
Had to ask for my free appetizer, don't offer it you don't want to give it. Love Bone Fish, that is the reason, I stay at this location.
No elevator is a definite turnoff. Only for bring luggage in and out of hotel.
Internet was poor.
January 26, 2013
Rated 4.0 out of 5.0 by wahorhey comfortable bed, very nice staff
Room was clean, bed was comfortable. Staff was very helpful and polite. Was surprised to get a little guest goodie bag upon arrival for belonging to the priority club. Bone fish grille right next door. Amazing food. Only one thing I was curious about. I never saw such a low toilet. Looked like it was made for a child. Had to bend down to reach the handle to flush. Just a little odd. All in all, a very nice stay.
January 24, 2013
Rated 5.0 out of 5.0 by 2knees Comfort and Convenience and Kindness
Of the four Major New Jersey hotels that I've stayed at since april of 2012, CROWNE PLAZA was the BEST, in terms of value, location, comfort, service and having a bathroom that was well appointed for anyone with physical disabilities, (such as myself). My room was very clean, and quiet. As were the hotel corridors. The thermostat and the coffeemaker worked perfectly.(The latter features being very important to me). Employees smile, greet you, and offer you assistance if needed. I arrived 2 days before Xmas, and in addition to my luggage, I had a big bag of gifts, / wrapping paper etc. with me. The desk clerk noticed this, and after checking me in, told me that if I needed tape or scissors, to let her know. She did everything but offer to wrap the presents for me.. I enjoyed having a chair and ottoman in the room, the daily newspaper, the RESTFUL SLEEP KIT,and the chocolates that are placed on the bed each nite. I was comfortable and always felt safe throughout my stay.
January 23, 2013
Rated 5.0 out of 5.0 by LaurenB Amazing
I love this hotel. The staff was extremely helpful and always available. Check-in was quick and easy. Would definitely recommend this hotel.
December 16, 2012
Rated 5.0 out of 5.0 by love2kids Great Staff! High Quality service
While the hotel itself is very ordinary the staff is not and it more than makes up for anything it is lacking, Front desk is great, housekeeping does a great job. I have stayed at much visually nicer hotels but none with such nice people. Would return.
December 9, 2012
Rated 5.0 out of 5.0 by MTinNJ Crowne Plaza, Paramus, NJ
Excellent service, friendly professional staff. I stay here often and always get a good, comfortable night of sleep and a warm welcome.
Great job! Thanks.
December 6, 2012
Rated 1.0 out of 5.0 by Sissy Clean and comfortable accommodations
I was very pleased to stay so close to my destination (NYC) at a reasonable price and receive such clean and comfortable accommodations. I also enjoyed the room service and exercise facility.
December 3, 2012