Rated 4.0 out of 5 by 188
Rated 5.0 out of 5.0 by JVW1014 Business Trip to Fairfield, NJ
The Crowne Plaza is in a great location for business trips to northern New Jersey and NYC. The staff was very courteous. The room was very clean. I used the restaurant at the hotel for a light meal. The entrée was reasonably priced. The bar serves a good drink.
November 19, 2013
Rated 5.0 out of 5.0 by emdb EB
Really liked this property. Everyone was so nice and very professional.
November 19, 2013
Rated 4.0 out of 5.0 by Nix82 kind staff, clean rooms
Great experience staying here for a wedding. Staff were curtious and kind. Rooms were clean and comfy but I felt bathroom was a lil to small. Other than that, Excellent place to stay!!
November 19, 2013
Rated 5.0 out of 5.0 by MissLee Friendly, courteous
Excellent service at the front desk. Very attractive lobby. Grateful for the coffee!
Our room was large and clean. Did not hear noise from inside or out. Good location.
November 16, 2013
Rated 5.0 out of 5.0 by SCon Great for Business Travelers
Pros: This hotel met all my needs, except location. But I would definitely recommend Crown Plaza Fairfield always. It was quiet, and set back on Rt 46. The room was clean, the front desk staff was wonderful to interact with, and if you were in need of something to eat, there was a restaurant set off to the left inside the hotel. And if you didn't care for anything in their restaurant, make a right out of the parking lot and head to Willowbrook Mall. There you will find Fridays, Cheesecake Factory, Olive Garden, and of course if you are just in need of something quick, there was the food court if you just didn't want a full meal. ALso, you were in walking distance to a Target.
The one con I would say would be the location, only because I was 20minutes from where I needed to be. not something the hotel could help, due to the high demand for conference centers during the week I stayed. Another con, could be that there was no mini fridge in the room, but Im thinking if I had asked that the staff may h ave tried their best to meet the accommodation.
all in all, a definitely great place to stay!!!
November 13, 2013
Rated 5.0 out of 5.0 by Samo Love NY
I just love to go to NY and stay here. I save a lot of money compare to staying in a hotel in NYC and the people at this hotel are truly professional and caring. We took the bus to the city and it took only 25 minutes.
November 13, 2013
Rated 5.0 out of 5.0 by Pilot8 Great room
My wife and i stayed over night at the hotel for a wedding that we were at and loved it very clean and the staff was great , we have stayed here before and will stay here again
November 12, 2013
Rated 5.0 out of 5.0 by PRJams Great staff and service
Very welcoming and attentive staff. Accommodations and restaurant (breakfast) were both great. I would recommend this property to anyone traveling to the area.
November 11, 2013
Rated 4.0 out of 5.0 by Mom81 Very clean, but disorganized
As my family came from out of town for a wedding and there 6 of of we booked 2 rooms next to each other 2 months in advance. I called at 8 am the day of our stay and was told our rooms were ready and they were next door to each other. We wanted to check in and change our clothes before the wedding. When we arrived 5 hours later at 1pm only one room was ready, we were told the second one would be ready after the wedding. No big deal, we took turns and changed in one room. When we returned from the wedding at 4:45pm the room still was not ready! They asked if we would like the second room on another floor-I politely said no because this was not how they were booked in the first place, nor what we were told earlier that morning. Finally after some 'scrambling' they got us a second room 4 doors down the hall from the first room. The whole checking in process was somewhat disorganized, but the rooms were clean and comfortable.
November 2, 2013
Rated 5.0 out of 5.0 by chasd great location
The location is great near all major roads. The staff was greta ,confort good, we (12) had breakfest there ane food and service great ,price reasonable.
October 28, 2013
Rated 5.0 out of 5.0 by JuliaE Overall Room Appearance and Property
This hotel exceeded my expectations! The overall quality and cleanliness was excellent!
October 24, 2013
Rated 5.0 out of 5.0 by Samo Ultimate comfort
I was her from Dallas for an interview. Everything here at this Crowne is top notch. I will be back!!!
October 20, 2013
Rated 5.0 out of 5.0 by DHausman Happy Guest
Was there recently for a company meeting and received great service from the front desk to the very comfortable room. Strongly recommend the hotel.
October 19, 2013
Rated 5.0 out of 5.0 by majorgal A wonderful stay
i was incredibly impressed by the quality of the service, the comfort of the room, and the value. I am returning later this week and I am looking forward to it!
October 14, 2013
Rated 4.0 out of 5.0 by BP52 3rd Visit
Desk staff very attentive and friendly. Room always clean and comfortable. Only drawback is the ability to get coffee on the weekend. During the week it is available in the lobby. Also no one to greet you at the restaurant.
October 11, 2013
Rated 5.0 out of 5.0 by kjb51 Awesome service and great hotel
This was the last stop on our 10 day vacation and we stayed for 3 nights. It was wonderful. Rooms were large and very clean. Silvia at the front desk was absolutely the best. She helped us with our travels into New York City and just made us feel like VIP's. Timmy was great in getting us to where we needed to be. I would recommend this hotel highly!!!! The experience exceeded our expectations by 100%.
October 8, 2013
Rated 5.0 out of 5.0 by RTJR Two stays in Summer 2013
I stayed in this hotel twice for business trips in summer 2013. The hotel was very nice and modern. The room was clean and the linens were superb. I can definitely recommend this hotel to business travelers and other who are looking to be closely located to Northern NJ and NYC
October 7, 2013
Rated 4.0 out of 5.0 by Jandaan Good location, nice refurbished hotel
Nice refurbished general area. Clean and spacy rooms, good breakfast. In the weekend visited by large parties (Weddings, bus tours) resulting in a bit of noise at night.
October 7, 2013
Rated 5.0 out of 5.0 by jad101 friendly staff and clean rooms
The hotel's staffs are very friendly;they are very professional and quick to help, the rooms are very clean and room service is on time- Breakfast is value for money and I will go back there in the future.
October 6, 2013
Rated 2.0 out of 5.0 by Casey33 Just Okay
The hotel itself is nice. What I didn't like was the fact we booked as part of a 'wedding discount' package and we later find out that folks who booked directly on the website got a MUCH cheaper rate than we did. The Groom actually complained about this and was told, "We can't control what the website gives for pricing as they change often". If that is the case, then you should provide a better 'discounted package' for Guaranteeing' rooms.
Now the room was nice a big (we had a junior suite) but the bed was HORRIBLE. Way too hard, and the pillows were WAY too soft. I ended up using the pillows from the couch to actually sleep with.
The final thing I didn't like was at 8:00 a.m. the maids knocked on my door and proceeded to enter two seconds after knocking as I am just standing there in awe. They had no business coming in my room that early if I haven't officially checked out. (And my door was unlocked because my BF had to leave early for work).
The hotel was 'just a hotel'. Nothing fancy, and very average. I definitely think there are better hotels that offer more included with the price, but this is where the bride and groom chose, so this is where we stayed.
The front desk people rocked. That was the greatest thing about the place.
October 4, 2013
Rated 5.0 out of 5.0 by Grandpad64 Great weekend
My wife and I stayed at the hotel for 2 days and nights in preparation for and following a wedding at a nearby venue. We found the hotel staff to be very accomodating. Although check-in time is listed as 3PM, we were able to get into our room over an hour earlier. This was a tremendous help as we had wedding rehearsal elsewhere at 3PM. The hotel offered special breakfast accomodations for our group for both the day of the wedding and the following morning prior to our departure.
The room we stayed in was clean, spacious and comfortable. The bathroom was clean and well filled with towels, soaps, etc. The room as well as most common areas of the hotel appeared to have been updated with fresh paint, new carpets and nice wall coverings. The staff was friendly and helpful.
I am happy to recommend this hotel to anyone wanting a pleasent overnight or multi-night stay.
October 3, 2013
Rated 1.0 out of 5.0 by Zoob Needs Management Oversight
Stayed three nights. Our room was never completely cleaned any day. TV did not work one night and someone at the front desk did not know about it however the other front desk employee did. No hot water in bathroom sink. One day did not leave towels. Left a wake-up call for an early flight, and never received the call. I was fortunate to make my flight. Desert in restaurant was good. Good location however being so close to a high end mall, the hotel operations will be a turn-off to the affluent traveler.
October 3, 2013
Rated 5.0 out of 5.0 by aj777 Nice Stay
We were at the hotel for a wedding. The staff were all very nice and courteous at all times. Every staff member that we saw greeted us with a pleasant smile and a good morning , evening etc.
I would recommend this hotel to anyone who wants a clean smoke-free room with a pleasant staff.
October 2, 2013
Rated 5.0 out of 5.0 by CindyC77 Great Stay
Recently stayed here one night while attending a function in the area. Upon check-in, had to ask to make sure they had my IGH number for points, they offered a bottle of water, which was nice. Appeared to be training some other desk clerks since there were four ladies there and only two working with customers.
Had a king corner suite on the 5th floor. The room was nicely cool when I entered, but a co-worker's room was hot and stuffy when she entered. Very quiet even though close to elevator. Room layout was one large area with a small area off to the right with the microwave and refrigerator. Large closet and smallish, but nice bathroom. Wish I could have stayed longer to enjoy the amenities. The bed was nicely appointed and so very comfortable. The desk area was huge and had all the necessary hook-ups for the laptop within easy reach. Free Wi-Fi in room and lobby. Breakfast was not included and I did not have the opportunity to eat there. They did have a morning buffet for a charge.
Would definitely stay here again if in the area and would highly recommend it.
Room Tip: 5th floor was super quiet.
September 30, 2013
Rated 5.0 out of 5.0 by Qtrhonda Excellent staff!
From the minute I checked in and greeted by the front desk staff, I felt like a VIP! Every employee I had contact with from the housekeeping to front desk was very friendly. Always said hi and have a good day. If you want a friendly staff and excellent accommodations the Crowne Plaza is the place to stay!
September 29, 2013
Rated 3.0 out of 5.0 by Nikomanniko Great room horrible staff
The room was excellent. The female front desk manager was the rudest woman with no customer service skills at all. She was rude, embarrassed me by claiming i didn't pay my room bill ( which WAS paid) along with accusing me of trying to skip out on an $11 breakfast bill! I attempted to speak to her regarding the lack of sleep we received due to the people screaming and slamming doors all night and that is the response I got...... "How about you pay your bills before you complain."!!!!!! After walking away from her, she saw me in the lobby and started speaking Spanish under her breath!
I would never want to see her again. Horrible!!!!!!!
September 25, 2013
Rated 5.0 out of 5.0 by dakc wonderful stay
excellent room and the restaurant is surprisingly good too
September 24, 2013
Rated 3.0 out of 5.0 by Divine18 Room Cleaning
i have stayed with the crown plaza several times and this was fiorst time I had a bad experience. I requested room service and it was not done. When asked for a different time I was told that cleaning would be off at that time.
September 23, 2013
Rated 2.0 out of 5.0 by Talon111 Mediocre staff and service, poor restaurant choices
I was at the hotel for a convention. The desk staff wasn't overly friendly, none mentioned that there was a shuttlebus to go wherever, and I wasted gas and was very stressed getting lost in the confusing New Jersey highway system.
One day our room was not serviced at all, when we mentioned it the desk staff didn't offer any useful info, but they just left towels in a bag on our door handle, nothing else was replenished or cleaned, which was really annoying.
I was happy with the restaurant's dinner buffet and thought it was reasonably priced, even though the selection was small. But the breakfast and lunch buffets were $15 each! They were nothing special; just cheap food with small selections at high prices!
If I weren't there for the convention I would not stay there.
I did like the pool though, and the bed was comfortable.
September 21, 2013
Rated 1.0 out of 5.0 by Maureen58 Beautiful facility, rude staff
My family booked a number of rooms for my daughter's wedding. Although we felt the facility was beautiful and the rooms were clean and comfortable, we also felt that the overall attitude of the staff was unfriendly and rude. The staff and management made it clear, verbally and in their actions, that our business was not important to them. The overall experience was disappointing, I would not book with this company again, nor would I ever recommend the hotel to others.
September 20, 2013