Rated 4.2 out of 5 by 45
Rated 3.0 out of 5.0 by AggravatedinVa Room not what was represented online.
I booked the room online as a jacuzzi king bed room. When I arrived I was told they didn't have a whirlpool tub that actually worked. I feel they could have contacted me to let me know beforehand so if I wanted to make a reservation elsewhere I could. Also we had no tv remote in room.
October 27, 2013
Rated 5.0 out of 5.0 by ChrisNYS Relaxing and convenient
We choose Holiday Inn's when we're on the road because when we're ready to stop we like to be able to eat and have a couple of drinks then go to our room without having to leave the hotel.
The rooms are always very nice and the staff has always been great.
October 25, 2013
Rated 2.0 out of 5.0 by Maineperson Not all that clean
I had a great size room, sitting area and even a full kitchen. However, I was constantly killing ants on the counters and even on the desk in the sitting area. How can you have a kitchen with stove, microwave and full fridge without providing a few basic utensils...I had to provide my own paper products.
Housekeeping did not vacuum the floors or wipe the bathroom floors while I had the room, I dont mind not having the beds changed, but I would think they would pick up what I spilled. Couple of my crackers were still on the floor the entire 3 days.
Then it made me think, if they dont really clean while I have this room, what to does housekeeping do for a new person coming into the room.
Yikes, so sad, because Hiliday Inn has/had a great reputation with my family, but after this stay, I will think again.
October 2, 2013
Rated 4.0 out of 5.0 by amtricia comfortable bed terrible breakfast
price was okay, room was clean. bed was comfortable, breakfast was horrible! at least it was cheap.
October 1, 2013
Rated 2.0 out of 5.0 by 19Christopher60 Filthy bathroom
Stayed on the fourth floor in a smoking room that apparently had not been cleaned in a year, it was disgusting. If in this area stay at the Holiday Inn Express property east of here, much nicer.
October 1, 2013
Rated 5.0 out of 5.0 by Reb50 Great pool area!
The room was well maintained, clean and spacious. The beds were extremely comfortable! The pool area was wonderful.
September 10, 2013
Rated 4.0 out of 5.0 by Ronmad OVERNIGHT STAY
Enjoyed my stay, however the small short pillows were a disaster. I think when you make a reservation you should be able to choose what type pillow you prefer. Standard pillows are my only choice for sleeping. Everything else was just fine!
September 10, 2013
Rated 5.0 out of 5.0 by Rocky16 great staff, extremely friendly.
hotel is a great place to stay, and the staff treats you like a good friend.
September 3, 2013
Rated 2.0 out of 5.0 by Samson13 Not what's expected
We appreciated that Holiday Inn Salem accepted our dog. We had stayed in January but I was told this time they had a no pet policy. Only a smoking room was available, though we don't smoke. We didn't even mind that so much, but the poor condition of the room. The bench had broken legs, shower rod was hanging off the wall and the toilet paper holder didn't work. The restaurant is only fair, serving food just slightly better than fast food. Doesn't compare to Holiday Inn Martinsburg W.Va.
August 29, 2013
Rated 4.0 out of 5.0 by Seymore77 Nice hotel and location
This hotel was a great location and a decent price. The hot tub needs work, but it was nice. I understand the hotel will be going through renovations, which is good. Some updating would be good. Overall, the staff was very helpful and recognized priority members with free breakfast for both myself and my wife, which was very pleasing.
August 25, 2013
Rated 3.0 out of 5.0 by Sierra48 Hotel Smelled
Location is great right off of 81, I have to say for the most part it was clean. But...... as soon as I stepped off the elevator the smell was really bad like mildew. Not sure what it was? It did have a pool and hottub maybe it was coming from that? I could even smell it in my room ew... I still gave this a good rating because it was clean :-) Aside from the odor I would still recommend this hotel maybe it was a fluke?
August 25, 2013
Rated 4.0 out of 5.0 by Wes47 Salem Holiday Inn - Exit 137
This Holiday Inn is very convenient to I-81. The staff is very helpful, very business friendly. The is better than most restaurants, and the atmosphere is very comfortable. The hotel is planned to get a facelift in the near future. After 10 years it is starting to show signs of its age. I would stay there again.... I'm looking forward to staying there after the facelift. If you stay there try the stuffed shrimp... It was great !!!!
August 16, 2013
Rated 5.0 out of 5.0 by Haynie A great stay
This without a doubt the nicest INN I have visited in years. My thanks to the innkeeper and staff.
August 1, 2013
Rated 5.0 out of 5.0 by Leslie91 Front desk
Our front desk person was super friendly and helpful. She was like a long lost friend after a long trip. She made us feel more that welcome when we arrived. If I knew her name, I would mention it here.
July 15, 2013
Rated 5.0 out of 5.0 by quarrymen Worth the stop!
This location is very easy to find off I-81 and the rate was great!! The restaurant served good found, the staff was friendly, and the rooms were quiet. Only issue we had was the shower drain seemed to be clogged. Water was not draining as well as it should and by the end of the shower you were standing in water about an inch deep. Other than that (and that was minor), we had a great stay and will definitely stop there again on our next trip!
July 14, 2013
Rated 5.0 out of 5.0 by tg777 Great place to stay
When my wife and I travel to Memphis from CT we always work our trip around this particular hotel for our overnight stay. We originally stayed there because it's a dog friendly hotel, but continue to stay there years later even when not traveling with our dog. It's always clean and comfortable which is most important. Also though there are plenty of restaurants and stores nearby so it's very convenient to be able to grab what we need before resting up for another long day of driving.
July 8, 2013
Rated 5.0 out of 5.0 by Rocky16 great staff and excellent food
have stayed at this hotel alot and it doesn't even seem like i'm away from home.
good people on staff and great food at restaurant!!
June 17, 2013
Rated 5.0 out of 5.0 by jenawq love this hotel
the location is perfect and is very quiet. the staff is phenomonal... the best service of any holiday inn I've been to. The front desk manager, Jennifer, is always on top of everything and always makes me feel welcome
June 17, 2013
Rated 5.0 out of 5.0 by godddesss1 Good experience
We were on our way home (NY) from a week in Nashville at a 4 star hotel. Truthfully, our stay here was much more spacious and accommodating. Very pleased.
June 10, 2013
Rated 4.0 out of 5.0 by NORGE Good stay, poor food choices
I was impressed with the property and our room. It was very nice. I was surprised breakfast wasn't included but they said it was a buffet served in the restaurant so I was willing to pay. This buffet was not worht the $7.95 or whatever it cost. We were given paper (foam) plates and plastic utensils. Juice was an additional $2.95 charge!! I have never been to a buffet which did not include the juice and other drinks. Also the food consisted of scrambled eggs, bacon, sausage and potatoes with some other side items such as breads and yogurt. There was no fresh fruit. I have recieved complementary breakfasts from motels that have been more substantial with juices, fresh fruit and even Belguin waffles. Please reconsider the breakfast situation at this hotel.
June 7, 2013
Rated 3.0 out of 5.0 by Margo25 Average
The hotel isn't horrible but def not the greatest, the pool had way to much chlorine in it. They left the windows and door open to air it out some, the elevators made very bad noises and were very slow and hot. I was on the top floor and there were people smoking in the hallways being a nonsmoker the smell was horrible (not the hotels fault on this.) Breakfast was not worth paying extra to include it in with the room, didn't eat it on day 2. When they came to clean the room they did not replace dirty towels had to go to front desk and ask for them. Overall okay if you just need a place to sleep but if you have to stay more than that not sure I would pick it again. Only perk was that is was close to all the stores and restaurants.
June 7, 2013
Rated 5.0 out of 5.0 by Leo10 Nice Place
After a long day we were very glad to have a place to relax have a drink and get something to eat without going back out. Staff was nice, food was good, room was large, clean and the bed was great. Will stay again if in the area. Very easy if your using interstate 81.
May 30, 2013
Rated 4.0 out of 5.0 by DebbieVT Relax for Graduation
We were in town for our son's graduation from VT and stayed for 4 nights. The hotel is very clean and our room was wonderful. The staff were very helpful. Location was great (except when 81 was closed!). Couple suggestions - really missed the included breakfast that other Holiday Inn Express have - would have paid but price to me was a bit high. But it was nice to have a microwave in the room as we got home late with some food and "cooked" breakfast. Also the shampoo was fine but for some reason there was no conditioner - even asked at desk. Never experienced this in other hotels - had to go out and buy. thanks for wonderful stafy
May 28, 2013
Rated 4.0 out of 5.0 by Boiler Great Place
One of the best kept places I have stayed at. Very Clean. Good Breakfast. Bed and Pillows Very Comfortable.
May 8, 2013
Rated 5.0 out of 5.0 by Roger Restful stay, great service
On arrival, we were greeted by Jennifer who was VERY professional and assisted us with our room selection by allowing us to view the available rooms prior to our selection.
We were pleased with our options and selected a room with a beautiful view. Occupancy was low and we were afforded a great night of relaxation after a full day of driving.
Food was as expected of the HI buffet as well done. We enjoyed.
April 29, 2013
Rated 5.0 out of 5.0 by Pastorjoe Passing Through
We stopped at this location passing through on our way to New Jersey. It was a wonderful location, friendly staff and excellent food in the restaurant.
Very easily accessed via interstate.
April 23, 2013
Rated 5.0 out of 5.0 by trucker4him very nice place
very nice room nice bed tv rocked good channels very nice shower very good internet speed...very happy with breakfast..
April 2, 2013
Rated 4.0 out of 5.0 by District3 Nice Hotel
Hotel Restaurant Breakfest Buffet items were cold!
Didn't really even mention Priority Membership
March 22, 2013
Rated 5.0 out of 5.0 by Adville8548 Stay
I enjoyed my stay on March 12, 2013. the bed was comfortable, room very clean. The staff acted as they were just waitng for me to arrive. Check-in was very quick and they thak me for being a prioroty member. I received a good breakfast for the price.
March 19, 2013
Rated 2.0 out of 5.0 by linksys23 dirty rooms
I've stayed at this particular hotel several times, for convenience. It seems like the room are getting worse. Very dirty rooms. Rugs, curtains, everything but the nice flat screen tv, is just old and dirty.
The staff is great, very nice and helpful, but the rooms...yuk!!
March 14, 2013