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Rated 4.0 out of 5 by 94 reviewers.
Rated 4.0 out of 5.0 by great staff great value, will be back next year A to the staff August 20, 2014
Rated 5.0 out of 5.0 by Comfortable stay Met all our needs during recent travel from PA to TN August 20, 2014
Rated 5.0 out of 5.0 by Nice Stay Good staff and clean rooms . Convenient to the interstate and my place of business as well as many places to eat. Have stayed here multiple times and never any problems. August 19, 2014
Rated 2.0 out of 5.0 by Old Hotel - Not impressed I would pick another hotel in this area if you are traveing through. This one is not up to the standards of a Holiday Inn Express. The Hotel is older, and the rooms are dated. There was dust and dirt everywhere - not very well maintaned. Rooms were nice size though. Overall, I would not recommed to a friend. August 11, 2014
Rated 5.0 out of 5.0 by Great Hotel! Hotel was very clean and comfortable. Great staff at both the bar and restaurant. Food was fantastic. Will definitely stay at this hotel when i return to the area. August 11, 2014
Rated 2.0 out of 5.0 by Screens Missing - Dirty Pool The hotel has an awkward entrance from the highway. When we checked in the front desk appeared to be training a new individual which would explain a small delay. It was late afternoon, well after check-in, but they kept calling back to ask housekeeping if the rooms were ready. There was only one person in front of me, but check-in took approx 15 minutes. No platinum welcome. I checked the pool situation before we left for dinner. There were no towels on the rack, but the rest looked ok. We went to the pool when we arrived back approx 2.5 hours later. Still no towels, and had to ask twice for them. The windows were open and one was missing a screen. There were bugs in the pool. No shampoo/conditioner in the room. Wouldn't stay again if I had a choice. August 9, 2014
Rated 1.0 out of 5.0 by Needs cleaning Cleanliness of hotel questionable. This hotel needs new bedding immediately. August 9, 2014
Rated 5.0 out of 5.0 by Great Service The staff are very friendly, efficient and helpful. The room was quiet and the internet very easy to use. We have stayed at this location numerous times and will continue to use this location during our travels. August 7, 2014
Rated 1.0 out of 5.0 by poor quality for the money The rooms were not clean and overall value was lacking August 5, 2014
Rated 5.0 out of 5.0 by No Place sit outside/ Staff rude on Priority Club The grounds around this hotel is limited on where people in a group can sit, the weather in the evening was fantastic, but there was an old broken down bench on the grass, we as a group with our softball team got our own chairs and sat on the hill, but it would be nice to have a patio area to sit in. I am a Priority Club/Rewards member for years, currently with 60,000 points, I complained to the front desk three days in a row of why I wasn't getting a USA today at my door. The lady responsible said I need to call the Rewards Program because they only have me as a basic member and I would have to come down stairs each morning to get a copy of the USA today, yet multiple others on my floor had them sitting out front of their doors in the morning. August 4, 2014
Rated 5.0 out of 5.0 by Excellent staff and nice hotel! The front desk staff and housekeeping were great. The hallways were always clean. The room was very clean. We stayed here during a large softball tournament and even with all the young adults running around there was not a lot of noise while inside the room. The beds were super comfortable and the hotel was located right off the interstate. Would definitely return to this location! August 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean rooms Rooms were clean, staff very helpful and pleasant Would stay there again, when I'm in the Roanoke/Salem area of Virginia August 3, 2014
Rated 5.0 out of 5.0 by Comfortable Stay This hotel is a great place to stop if you are travelling. Beds are extremely comfortable, room is clean and staff was exceptional. July 31, 2014
Rated 5.0 out of 5.0 by Great Service Staff remembered us from previous visits and were very responsive to our needs. July 23, 2014
Rated 2.0 out of 5.0 by Okay hotel If you need an easy on easy off I-81, this can work. Accommodations are a little used and the rooms could use a freshening up. Breakfast is adequate but costs additional money. July 23, 2014
Rated 2.0 out of 5.0 by My Stay In Salem (was not SALEM, peaceful) We had stayed there, here, before and chose it due to its high quality appearance and amenities. The pool was was very hot their was no air conditioning in the area, the exorcise room had NO AC, so the door had to stay opened. Normally at this hotel or any IHG properties, as a priority members, we received complimentary breakfast AND a free bottles of water and a snack, all we received was a voucher for a breakfast that was fair at best. The service people were good, the reception desk had two people one was elderly [and I'm ELDERLY] and not very inviting the other younger lady was very accommodating, thank the LORD. I would not recommended this hotel as a priority platinum member. Sorry. July 21, 2014
Rated 3.0 out of 5.0 by Quick Check-in Very quick to check-in and out. The morning clerk complained that her replacement was late and she should have gotten off 1/2 hour ago. Would have appreciated a bottled water in my room. Vent in bathroom was dirty and the shower curtain was mildewed. Don't understand the little ties around the pillows - serve no purpose except to annoy. July 21, 2014
Rated 5.0 out of 5.0 by Great Service Enjoyed our stay, comfortable bed, great room. Staff was very polite, professional. Good food, excellent location off of the Interstate. July 17, 2014
Rated 5.0 out of 5.0 by Very clean The rooms and all parts of the hotel were very clean. July 15, 2014
Rated 5.0 out of 5.0 by Amazing Stay Title says it all - thanks for the wonderful stay, team! July 13, 2014
Rated 2.0 out of 5.0 by Disappointed in room Room décor was old and shabby with wallpaper peeling off the wall. The bathroom was really bad. Back of the bathroom door was dirty, shower rail hanging on by only 2 screws which meant that the shower curtain slid down to the center of the rail, in attempt to stop this someone, not me, had tied a wash cloth around the rail at the end furthest from the shower head. There was also no insert on the shower curtain so the entire thing had to be put in the tub. Air conditioning in the public areas was hit and miss. On the fourth floor and elevator it was like a sauna. The food from the restaurant was good and breakfast was excellent. July 12, 2014
Rated 5.0 out of 5.0 by TRAVEL STOP Holiday Inn Salem-Roanoke provided the perfect break in a long travel north. It is located a short distance from the interstate exist in a quiet setting, yet you are able to travel to a more populated area in short time if desired. The facility is clean and nicely decorated. Rooms are comfortable. July 10, 2014
Rated 5.0 out of 5.0 by Jacuzzi They allowed my husband to check in early and upgraded us to a large jacuzzi suite! One of the best stays yet. July 9, 2014
Rated 5.0 out of 5.0 by Convenient location, attentive staff. Good, reliable, clean. What more can you ask for? Good amenities. Restaurant good for breakfast... did not eat other meals there. Good local restaurants. July 3, 2014
Rated 3.0 out of 5.0 by Ice machines If you have a sign that reads ice and vending then you should have an ice machine on that floor!! July 2, 2014
Rated 3.0 out of 5.0 by GOOD - BUT NEEDS WORK STAFF IS EXCELLENT PROPERTY IS AGED AND WORN GOOD LOCATION FOR TRAVELERS WHILE I WOULD RECOM THE PROPERTY BASED ON PAST EXPERIENCE AND PRICE- MAINTENANCE OF IN ROOM PLUMBING ETC NEEDS ATTENTION. CARPETS IN PUBLIC AND ROOM AREAS ARE DIRTY - WORN AND NEED TO BE REPLACED. FOOD IS UP TO STANDARD COMPARED TO OTHER LOCATIONS June 23, 2014
Rated 5.0 out of 5.0 by A very nice place to spend the night My wife and I travel I-81 for both business and pleasure. We have been staying at this Holiday Inn for the past several years due to its value and location. A very friendly staff, and relaxing atmosphere make for an enjoyable stay. June 20, 2014
Rated 5.0 out of 5.0 by Great overnight stay Enjoyed our overnight stay. Room was clean, neat and quiet. Breakfast was awesome and the service was greaT. We will be back! June 19, 2014
Rated 2.0 out of 5.0 Dirty Hotel This is one of the worst properties that I have stayed at as a platinum member! The décor is aged, my refrigerator was dirty with left over drinks from a previous guest, the food was at best edible but not good, the WIFI did not work, the hallways were extremely hot with a bad smell and my check in was slow!! June 17, 2014
Rated 1.0 out of 5.0 by So disappointed! Worse Holiday Inn I have ever stayed in! I checked in at about 9:00 pm but didn't pull back the covers on the bed until well after midnight. I found a hair on the first pillow but thought it was probably mine. Upon further investigation I found numerous hairs on all the pillows and they were obviously from different people. One of the pillowcases was so worn out I could see right through it! I called the front desk, requesting all new sheets and they were brought up promptly but they didn't have enough pillowcases to replace the ones already on the bed. The front desk attendant said they would notify the Manager about the situation, requesting an adjustment to my bill. Upon inspection of these sheets, I found more hair on two of those pillowcases. I ended up completely removing most of the cases and slept without them. I didn't even take a shower in the morning as I didn't feel confident on the cleanliness of the shower or the towels provided. Upon checkout there were no notes from the nightshift or adjustment to the bill. I have never stayed in an IHG Hotel that was this bad. The room also had peeling wallpaper with a big section missing, a patched on the ceiling about ten feet long repaired badly and when I had to plug in my medical equipment, the area of the plug was so dirty it was disgusting! June 3, 2014
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