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Rated 4.3 out of 5 by 215 reviewers.
Rated 1.0 out of 5.0 Disappointed Wedding Guest I booked what was told to me as a 2 bedroom Deluxe Suite, and that I was getting a "discounted rate" well in advance of my sisters wedding. Upon check in not only was there only 1 person working and we had an extremely long wait to check in, I was extremely disappointed in the room as soon as I entered. I immediately went back to front desk and had to wait even longer to talk to front desk, gave her my original confirmation and she had no explanation for me, couldn't give me another room, said that "maybe the room I got was mis-interpreted to me over the phone at time of booking". This was not an acceptable answer considering I had 2 adults and 3 teenage children with me and that was the reason why I booked what I thought was a 2 bedroom, instead I got a 1 bedroom with a very uncomfortable pull out couch that barely fit 1 of my kids and the other 2 had to sleep on the floor. If I was told a 1 bedroom suite was my only option, I would have booked 2 joining rooms and considering everyone booked well in advance, to only have 1 person working was bad planning. November 23, 2015
Rated 5.0 out of 5.0 Highly recommended Our family used the Holiday Inn in Salem as our home base for a family wedding. The facility is bright, clean, and modern. The rooms were big, clean, and overall just great. Beds were comfortable. The service provided by all the staff was excellent. November 23, 2015
Rated 3.0 out of 5.0 by misleading booking I was under the impression that our suite had at least 2 QUEEN Beds and that's what I booked... when we arrived we were told that we had 2 FULL beds and that the Holiday Inn doesn't have Queen sized beds ... very frustrating to try to squeeze 5 people in that size suite... November 4, 2015
Rated 5.0 out of 5.0 by great service and very comfortable We were able to have a good nights sleep before going into Boston for medical reasons for my Granddaughter The staff made us feel very comfortable and were very attentive and nice October 30, 2015
Rated 4.0 out of 5.0 by Great Location My husband and I stayed for 1 short night for our trip from Derry, NH to Cape Cod. I was a bit skeptical about the hotel because it's located just off of a main highway. When we went into the lobby and got to the room, my worries went away. The lobby was pretty clean and modern. The room looked a bit outdated. The walls are pretty thin and I could hear music coming from a few doors down. But we're heavy sleepers so didn't bother us much. And we had a great night sleep. It was very convenient to get back on I-93. I'd stay here again next time we're in town. October 22, 2015
Rated 5.0 out of 5.0 by Great service We were there for one night attending a wedding nearby. Would stay again October 19, 2015
Rated 5.0 out of 5.0 by Complimentary breakfast It should start earlier as start work at seven AM and leave the hotel well prior to the 6:30 am starting time. October 14, 2015
Rated 4.0 out of 5.0 by Very helpful staff From our arrival with cake offered until we left the staff were very helpful finding a phone charger and printing boarding cards. October 12, 2015
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