Rated 3.5 out of 5 by 58
Rated 5.0 out of 5.0 by abbysmom Convenient, Clean, and Courteous
As parents of a Salisbury University student, we would visit our daughter one weekend a year. Holiday Inn is convenient to the school, and the RT 50 access to Ocean City, where our traditional visit also included a trip to Ocean City for crabs, is just across the road. Each time I was struck by the extreme friendliness of the staff--front desk, housekeeping, and restaurant. During our most recent visit for graduation, we were on the elevator with a man, who identified himself as the Maintenance man, and he asked about our stay, too!
May 25, 2013
Rated 5.0 out of 5.0 by tc01655 Great Stay
I stayed over night for one night. The only issue I had was with a slow draining toilet. Staff was GREAT! Awesome location and price was great!
May 17, 2013
Rated 5.0 out of 5.0 by tomhopey MAWA Eastern Nationals
The staff was great, they made my entire groupd feel welcome at all times. The front desk staff went out of the way to accomadate all our requrest wether simple or not. House keeping was nice and polite. We had 5 rooms and not a single complaint.
May 10, 2013
Rated 3.0 out of 5.0 by dlkd Adequate stay
It is the only one downtown. It is need of some renovations within the rooms.
April 30, 2013
Rated 1.0 out of 5.0 by Driver13 None caring hotel
We checked in rather late and noticed the lounge was rocking. We didn't think anything about it and proceeded to our room to sleep. We had driven 500 miles, were exhausted and just wanted to sleep. Upon entering our room, the hvac unit was sounding like a 747 engine. The desk chair had a loose arm and severely pinched my wife's arm. We shut it off the heater and went to sleep. Shortly there after, other guests (rude, obnoxious, inconsiderate, loud and other words I don't want to say) must have come up from the lounge after consuming much alcohol. Needless to say, they woke us up. My daughter & I opened or room door and observed 5 people were having a great time in the hall talking at full volume and slamming doors as they entered & exited their room, which was directly across from our room. She asked them to be quiet because we are trying to sleep, which at 2am, is pretty obvious. They quieted down for a few minutes then raised the volume, TVs were cranked up in adjacent rooms. We decided to turn on the 747 engine to drown out the ruckus. At 7a kids started running up and down the hallway. Luckily I was the only one that woke up. When we checked out (we had a dog and paid the 25 pet fee) I asked it the (see above) across the hall were being charged a pet fees because they acted like animals! I asked if this establishment had video cameras in the halls. Clerk at front desk said yes. I inquired if anyone was watching it last night. Obviously no one was or else they would have come up to the floor and bust up the "hall party". I would not recommend this hotel and would rather sleep in my car! This has left a rather sour taste regarding the IHG chain and I am seriously considering other hotels when I travel.
April 13, 2013
Rated 5.0 out of 5.0 by KP618 Relaxing stay
This is our second stay at this Holiday Inn in Salisbury. The room was very comfortable and we love the fact they have queen size beds when most hotels have only double beds. The room was very large and spacious. The staff is courteous and very helpful. We will continue stay here as long as our child is at Salisbury U. The rate we paid for this room was excellent. We highly recommend this hotel.
April 6, 2013
Rated 5.0 out of 5.0 by DrRug Great Service! Best Upgrade Ever!
I am a Platinum Elite member whom has traveled near and far but has never had great service has I did here. Upon arrival I was greeted by the hotel manager and assistant manager. I recieved rapid check in and unexpected room upgrade like no other. Thank you for the wonderful service. The Penthouse/Presidential suite was like none other.
March 22, 2013
Rated 4.0 out of 5.0 by TimmyC Your Asst Gen Mgr.
Sha is fabulous! He was a wonderful person to deal with and went out of his way to make us feel welcome.Every request I made of him he fulfilled with a smile and did it promptly. I was presently surprised one morning as I was filling my to-go coffee cup in the lobby when he offered to fill it from the fresh pot in the kitchen! That was above and beyond and I was very impressed. Don't let this one get away. He is a real asset to your hotel
February 22, 2013
Rated 5.0 out of 5.0 by Kavin27 Great Job done by IHG
Very first holiday inn I seen having great customer service, A to Z staff from house man to front desk to housekeeper everyones seems very ready to helps guest! IHG did great job to make this old Ramada to Holiday Inn.
February 13, 2013
Rated 4.0 out of 5.0 Holiday Inn in Transition???
This is a beautiful hotel. A bit hard to access depending on the direction to approach the hotel. But located near Peninsula Regional Medical Center, which was perfect for our purpose.
I requested additional pillow when we arrived as my husband had had eye surgery and was to sleep propped up. The extra pillows never arrived. Luckily I found an extra one in the closet.
The wake up call the next morning indicated it was a Ramada Inn (not Holiday Inn). We mentioned this at the desk and it was obvious they had heard it many times before.
We are Priority Card members, therefore, received a coupon toward the cost of breakfast. The coupon stated Breakfast started at 6:30 a.m. They actually opened the area at 7:00 a.m. and the desk clerk took our order as the breakfast person hadn't "come down stairs" yet. She arrived about 7:30 or so. I recommend the Blueberry pancakes, they were great. My husband's Eggs Benedict, he said didn't have much taste. It looked good, so it may be a matter of taste.
The site is quite spacious, but sort of in a transition period it appears.
February 13, 2013
Rated 3.0 out of 5.0 by triale29 Bad expirenance
We stayed one night and the only thing that went right was the woman at the front desk was very nice and helpful. The beds were not that comfortable and I took my kids to the pool and the water was barely warm and it was freezing in the pool room. We tried to get drinks from the vending machine and only one machine worked out of three.
January 18, 2013
Rated 1.0 out of 5.0 by Lenny2012 Great service during the Christmas Holidays
At this visit I stayed five days around the holidays. Although the hotel had few guests a few nights the service was at the usual high standard and what I especially appreciated was the fact that hot breakfast was served Christmas Day morning. A small but nice feature is the coffee, tea and chocolate dispenser in the lobby if you do not have time to sit down in the spacious and bright restaurant.
January 2, 2013
Rated 5.0 out of 5.0 by PBJ2012 A bit hesitant to book a room.
Because we wanted to bring in the New Year with friends while enjoying our favorite band we made reservations in spite of lack luster reviews. Well were we surprised!!! From the initial check-in to room cleanliness, comfort (comfy mattress and spacious room), tasty appetizer buffet and breakfast, to friendly staff, we could not have been more pleased and would not hesitate to stay at this facility again.
January 2, 2013
Rated 1.0 out of 5.0 by tnth housekeeping
The bathroom was not properly cleaned and the drain in the tub was c logged. Housekeeping was notified but nothing was done.
This was the second stay in this hotel in a two week period and both times we were put almost as far as possible from the elevator (we are senior citizens)
December 11, 2012
Rated 5.0 out of 5.0 by Lukeith Astronomical Stay!...My Husband and I Loved It
Great stay, comfortable bed and excellent service. Very friendly staff and very accommodating!
I am recommending the hotel to my friends and family!!
God Bless you, Holiday Inn, Salisbury!
November 8, 2012
Rated 1.0 out of 5.0 by Buzz56 very disappointed!
We were extremely disappointed with our stay this time. We have stayed a number of times prior to this and were pleased. However, we will be searching for new accommodations after this unpleasant experience!
October 28, 2012
Rated 1.0 out of 5.0 by shellybelly poor service
I had to make 3 requests for towels. I received 2 wake up calls and never requested them. My room keys didn't work. I received 4 calls asking for Nancy and I don't know a Nancy. Front desk was rude!!!!!!!!!!!!!!
October 26, 2012
Rated 3.0 out of 5.0 by Theresa0307 It was just okay
You can tell the hotel may have been renovated recently, but they skipped out doing the bathrooms, which for me really counts. The showers had old rubber (dirty) strips on the tub (kind of grossed me out). The sink sat up on the vanity, so it was hard to keep your stuff around. If I had to go back to this area, I would not stay at this hotel again. :(
October 25, 2012
Rated 1.0 out of 5.0 by db76 No internet, no working ice machines, bad lock on door
My wireless internet would not work in the room and went to front desk for help but girl was busy fighting with her boyfriend. Went to 4 ice machines before I found one that barely worked. Lock on door would not work properly, only could use latch lock for security.
October 23, 2012
Rated 1.0 out of 5.0 by Bill88 Services
The Motel needs a very good cleaning.
When you have to call the front desk an ask to have your room cleaned because it didn't happen during the work day THAT's WRONG.
My stay there the restaurant had NO Host available to seat you or even take an order.
I thought the front desk personnel were very rude.
October 23, 2012