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Rated 4.2 out of 5 by 66 reviewers.
Rated 4.0 out of 5.0 by Frustrated about points I am a Platinum Elite member and was disappointed with three things: 1. When I arrived I was given a standard room with two queen beds. I had to ask for the upgrade to a suite that is supposed to be standard with Platinum Elite. 2. Instead of the standard bag of goodies that Platinum Elite Members are given, I was offered 500 points that never made it to my account. 3. The tv in my room did not work. Not a big deal since I don't watch that much anyway but it was noteworthy. Other than those issues the facilities were fine. Staff was friendly and the location was clean. The restaurant was decent which is a fortunate thing since there isn't much to choose from in the surrounding area. Overall it was a perfectly acceptable facility, just disappointed that the service wasn't commensurate with my rewards level. I know it sounds a bit petty but I travel extensively and always stay with IHG. As a result you become accustomed to the perks of being Platinum Elite and do notice when they are overlooked. There are many hotels near to this location. If my rewards status is that easily overlooked, It may as well just stay at a competing chain. February 18, 2014
Rated 3.0 out of 5.0 by Uncomfortable bed and no free breakfast. This is the first Holiday-Inn Express I have stayed at that didn't have the free breakfast buffet. I was caught off guard by that. I guess I missed that little detail when booking online. I had 3 people in my party during my 1 night stay, and all 3 of us had trouble sleeping on the beds. They sunk down in the middle and overall were just very uncomfortable. Besides that, the hotel was nice and clean and we had no other issues. February 7, 2014
Rated 4.0 out of 5.0 by GREAT EXPERIENCE Really comfortable beds and pillows,clean and very nice ,The driver to the airport was very friendly and very pleasant. January 13, 2014
Rated 5.0 out of 5.0 by Thanks for a great experience After a long day of driving (and ending up at the wrong Holiday Inn) Jessica met me at the Front Desk check in counter and really turned this bad afternoon around. After explaining to her that I may have booked at the wrong hotel she made a phone call and took care of everything. Jessica never stopped smiling and somehow managed to give me an upgrade! This little extra was completely unexpected and certainly appreciated. The desk area was busy but she made all the necessary inquiries and had things completed in a couple of minutes. The hotel was exactly what I expect in premier accommodations, the room, the great food and of course the great staff. Thanks so much! Vern November 20, 2013
Rated 4.0 out of 5.0 by Great stay - could be 5* We stayed here for 3 nights after a two day trip from the UK and then again for 1 night prior to our flight home. We were warmly welcomed as platinum IHG Club members and were very pleased with the roomy two bed suite. The lounge furniture was a little well used but comfy nevertheless. Dinner in the restaurant was good quality and quantity and our server was really friendly and very helpful. This was not so in the morning at breakfast as the service was very slow and the wait staff were not really very interested in serving. The food when it arrived was very good so the chef needs congratulating but the serving staff in the morning are responsible for the 4* rather than the 5* I would have awarded. Front desk staff were very helpful and assisted us in choosing where to go during our stay. The airport shuttle bus lady was very helpful too and assisted us in getting the free shuttle to Temple Square. Everywhere seemed well maintained and pleasant. Everyone remembered us when we got back from our trip to Yellowstone and wanted to know how we enjoyed it (except the breakfast "waitresses") and it felt like coming home. I would definitely recommend this hotel for a welcome, pleasant stay just be warned that if the breakfast buffet is not available (weekends, Mon and Fri?) then service is slow. November 15, 2013
Rated 4.0 out of 5.0 by Should be 5*, welcoming and comfortable We stayed here for 3 nights after a two day trip from the UK and then again for 1 night prior to our flight home. We were warmly welcomed as platinum IHG Club members and were very pleased with the roomy two bed suite. The lounge furniture was a little well used but comfy nevertheless. Dinner in the restaurant was good quality and quantity and our server was really friendly and very helpful. This was not so in the morning at breakfast as the service was very slow and the wait staff were not really very interested in serving. The food when it arrived was very good so the chef needs congratulating but the serving staff in the morning are responsible for the 4* rather than the 5* I would have awarded. Front desk staff were very helpful and assisted us in choosing where to go during our stay. The airport shuttle bus lady was very helpful too and assisted us in getting the free shuttle to Temple Square. Everywhere seemed well maintained and pleasant. Everyone remembered us when we got back from our trip to Yellowstone and wanted to know how we enjoyed it (except the breakfast "waitresses") and it felt like coming home. I would definitely recommend this hotel for a welcome, pleasant stay just be warned that if the breakfast buffet is not available (weekends, Mon and Fri?) then service is slow. November 14, 2013
Rated 5.0 out of 5.0 by Airport Schutle My trip back to the airport was a treat. The fella driving the bus was a real gentleman and had great knowledge of the area. It was a treat to learn several facts about the area. I hope when I come back on December 2nd I get to experience this again. The young man at the front desk was very helpful I believe his name was James. One morning I came down at 10:05 and was to late for breakfast but this nice young lady told me to come in anyway and they would take care of me. I look forward to seeing you all in December thanks Steve November 3, 2013
Rated 4.0 out of 5.0 by hard bed, everything else was nice enjoyed the hotel the staff was friendly and helpful. The breakfast buffet was good. only con was the bed was rock hard October 22, 2013
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