Rated 3.8 out of 5 by 51
Rated 5.0 out of 5.0 by Miia Comfortable place and friendly staff
The room was really modern, comfortable and warm. The staff were so friendly and helpful. The only minuses were that there is no room service in the evening, the hotel is quite far from the old town and the bed was pretty old. Most restaurants were already closed in the city around ten in the evening during week days, so it would have been good to have something to eat. Otherwise, the hotel was a pleasant surprise.
December 7, 2013
Rated 5.0 out of 5.0 by francoAA Perfect holiday experience in Salzburg
I reccomend this hotel for room comfort . staff, service. Food and beverage of excellent quality .
November 17, 2013
Rated 5.0 out of 5.0 by WeRa Wie immer gut, Danke für den netten Service
Tagungsraum hell und klimatisiert - sehr angenehmes arbeiten.
October 31, 2013
Rated 3.0 out of 5.0 by lifestyle01 Average Holiday Inn with unexperienced staff
Average Holiday Inn with unexperienced staff,great location
October 28, 2013
Rated 2.0 out of 5.0 by PhilSF Hotel needs some work...
This hotel is within walking distance from the train station (6 blocks) with a pleasant walk to the heart of Salzburg with plenty of restaurants and shops on route to the old town. This hotel could be a great hotel if the carpets were replaced. They are beyond cleaning and as a result gave me an unpleasant feeling in the room. The room size is very adequate and the bathroom is large and clean. The common areas are very spacious.
October 26, 2013
Rated 3.0 out of 5.0 by NillyNar Not the best I've stayed in.
Thankfully we were only there one night. The front desk people didn't speak much English or they didn't understand what we asked.
We had to pay for wifi and there was not one English Channel on the tv.
We could not make a phone call. Twice we called the front desk to ask how to dial out and we were either given two different answers or we couldn't understand them. We ended up emailing home(after paying for wifi) and telling then to call us.
The website made it sound like breakfast was included but it was not. We were told we could have some for 16euros each. We ended out going to a grocery store and buying pastries for our breakfast and only paid about 10euros total.
It wasn't easily accessible from the city centre. We had to walk about 15 minutes to get to it.
I would not recommend this hotel.
October 18, 2013
Rated 1.0 out of 5.0 by PatTeo Would not recommend
Fast internet and clean hotel.
Terrible customer service by Philip at reception, we were ignored a few times and he answered the phone in the middle of a conversation with us. Terrible attitude towards customers and he didn't seem to care when we made him aware that we were not happy with his treatment.
The other ladies at reception were very nice and polite.
Overall, would not recommend this hotel since I think good customer service is essential, specially when we are Gold Members and we give priority to the IHG Group Hotels over others.
October 16, 2013
Rated 3.0 out of 5.0 by Mten73 maid service
Found location from old town a short walk and comfortable.Used the in room coffee and tea service coffee was not replenished had to go to front desk and ask for some. No spare roll of toilet paper placed in bathroom complained about it and there was still no spare roll the next day, all front desk said was sorry. Went to restaurant/bar washroom and took one of the 5 spare rolls from there. Ate at restaurant once for supper it was adequate not the best for the price seems tour groups caught better choices. Breakfast was fine, felt it should have being complimentary, no mini bar in room. After travelling through Europe for 12 days this is the only hotel that I found with no complimentary breakfast and mini bar. Would I stay at the same Holiday Inn next time in Salzburg probably not.
October 11, 2013