Rated 3.8 out of 5 by 50
Rated 2.0 out of 5.0 by Client Dirty rooms
After a recent 4 night stay at this property I was consistently dissapointed. The coffee cups provided with the inroom coffee/tea station were dirty cups upon my arrival and were never replaced at all during my 4 night stay, even the paper doilies under the cups were still the dirtty ones of the previous client. There were several hairs under the sheets in the bed upon my arrival, toothpaste smeared on the counter in plain view also from the previous guest which remained throughout my stay. I left it on the counter just to see if in fact they would notice it which sadly they didn't.. Room service needs to follow the Holiday Inn franchise guidelines not to mention common sense.. Front desk staff were friendly but didnt seem to have the power to resolve certain situations. Salzburg is a lovely historic city but this is not the property to stay at whie visiting it.
October 4, 2013
Rated 5.0 out of 5.0 by MCB59 Pay more get more
Much better than the Holiday Inn Express
Much bigger room, better mattress, not on the floor
A/C worked all night
Able to walk into Salzburg
Would stay here again
October 2, 2013
Rated 5.0 out of 5.0 by Annie111 Excellent experience
good location, easy to find the wsy to the hotel.
good service, efficient check in and check out experience
September 30, 2013
Rated 5.0 out of 5.0 by tyrol Service was excellent. Great staff and very helpful
The room was clean and quite. The front desk staff were knowledgeable and were helpful in providing tour information,
The location was well suited Re; close to railway station and old town.
Over all good value.
September 28, 2013
Rated 4.0 out of 5.0 by MM7463 Clean, comfortable Room and excellent service
Warm and excellent staffs. A little bit far away from the central city, if you go there by walk. However, it's very close to department stores. A good place to stay.
Ps. When we arrived, we received a warm welcome letter and the staffs already reserved the parking lot in advance for us.
September 22, 2013
Rated 5.0 out of 5.0 by LoneStar23 Welcoming and Comfortable
The Salzburg City Holiday Inn provided a most comfortable stay and if my travels take me back to Salzburg, I will definitely return. The Hotel is modern and kept in good order. The room was clean and well appointed, most importantly the bed was comfortable. The room was quiet throughout each night of our stay. The Breakfast was tasty with plenty of variety and the wait staff was cheerful and attentive. The personnel at the front desk were helpful, pleasant and professional. Upon our check out they stored our bags until mid afternoon so we could accomplish more touring before departing the city. Overall the rating of this Hotel is Excellent in all categories.
September 2, 2013
Rated 3.0 out of 5.0 by norm98613 outdated and expensive
the hotel is ideally situated but is showing it's age. there was no shower cubicle available only a shower over the bath and the bath could not be used as the plug did not work. I would have expected a proper shower cubicle in a "modern "hotel. there was no computer available for guests which meant you had to provide your own laptop/tablet etc. which is poor if you are travelling in a sports car with limited space.
the cost of 13 euros per night to park also seemed too harsh as at other holiday inn hotels we stayed in during the trip we had one free and the most was 6 euros per night.
August 31, 2013
Rated 4.0 out of 5.0 by billy224 Good experience for holiday
Enjoyed our recent stay at HI Salzburg City.
Hotel is closely located to the center of town, but in a nice quiet area. Room was comfy (a/c seemed token) and had a nice view of the local mountains.
Restaurant was OK; breakfast was good, dinner was average. Onsite parking was nice and plentiful with reasonable rate.
Overall, can recommend this hotel.
August 30, 2013
Rated 5.0 out of 5.0 by GlobeX55 Sehr angenehmer Aufenthalt
Die Mitarbeiter waren super freundlich - Zimmer war hell und bequem eingerichtet. Die Lage ist zwar nicht direkt in der Innenstadt - aber nur einen 10 Minuten Spaziergang entfernt - am Hotel gibt es wenigstens einen Parkplatz - was in Salzburg schon eher die Ausnahme ist.
Insgesamt - sehr angenehmer Aufenthalt - würde jederzeit wieder kommen.
August 23, 2013
Rated 2.0 out of 5.0 by Zeke7 Great Staff - Nasty rooms
The staff was excellent. Very helpful, welcoming, and courteous. They went out of their way, and it made a difference. Our room (#116), was nasty. Stains all over the carpet. We laid a blanket and a sheet down to avoid walking on them. It is clear that a room quality and cleanliness standard does not apply.
August 21, 2013
Rated 5.0 out of 5.0 by tomcat69 Nice Hotel!!!
We stayed here for 2 nights and the staff was very friendly and helpful. We would definitely stay there again, also very convenient to the downtown area.
August 19, 2013
Rated 3.0 out of 5.0 by Femaru Good breakfast, too far from city centre
There was no wifi available in the room, just in the hall, and you have to pay fot it! - That is not the service I expected.
August 19, 2013
Rated 2.0 out of 5.0 by Peter38 Started off rocky
Management thinks more about making money than taking care of the customers. Upon check in, our room electric shade was in the down position and would not work. Requested to move rooms but was told that hotel was full. Was offered two free drinks and would move us next day. I counted with a request for a free breakfast for myself and wife since we are platinum priority club members and the front desk clerk agreed. Then manager came out and said he wanted us to now move rooms because he had a cancellation. We were on our way out with friends to go to dinner. I could not believe that he wanted to inconvenience us and refuse the desk clerk offer of a free breakfast. I was so irritated that I refused to move and declined any offer of compensation for the inconvenience. The front desk staff was very nice and did their best to address issues but management is bad.
August 13, 2013
Rated 1.0 out of 5.0 by JGeorge99 Broken air conditioning met with a shrug
We were "upgraded" to a top floor, corner room with large glass windows and great views, but unfortunately this also meant that our room received sun all day long turning the room into a furnace during the day. It was also very hot in Salburg at this time, with highs around 95F(35C). When we came back to our room after sightseeing the room was unbearably hot so we turned on the air conditioning and waited for the room to cool down. When, at 11:30pm, after 2 hours of having the AC on, the room hadn't cooled down at all and was obviously broken, we called the front desk. Someone came to the room, saw it wasn't working and just said sorry the is nothing we can do. In the morning, after complaining of a sleepless night, we were given no further apologies, but just 15 euros off the room. After what initially seemed like a nice hotel, never again!
August 12, 2013
Rated 5.0 out of 5.0 by Currybude Immer wieder Holiday Inn
Tolles Hotel mit herzlichem Service. Wir hatten ein Mountain View Zimmer mit tollem Blick auf den Kapuzinerberg.
Das Personal ist zuvorkommend aber nicht aufdringlich.
Die Zimmer sind einem Boutiquehotel ähnlich. Geschmackvoll und warm. Wir kommen gerne wieder und können das Hotel weiterempfehlen.
Danke besonders an Fräulein Michaela für die tolle Betreuung.
July 17, 2013
Rated 5.0 out of 5.0 by WeRa Gute Betreuung die Ganze Woche
schönes Hotel mit sehr freundlichem Personal. Der gebuchte Meeting Raum war hell, ruhig und mit allem versehen was wir gebraucht haben.
July 15, 2013
Rated 3.0 out of 5.0 by Dave13J Service was good, Beds are low to the floor.
The service at the front desk was very good. The beds were comfortable but very low. There were no english speaking channels on the tv & the breakfast was very expensive (a tea cup size coffee was 2.40euros with no refills offered). We stayed in 4 hotels in six nights, three of which offered free breakast, two of which were Holiday Inn Express.
July 10, 2013
Rated 2.0 out of 5.0 by BigJoeI Badbed
Lousy beds - Small rooms
July 8, 2013
Rated 1.0 out of 5.0 by LondonPeter Poor Experience
Stayed here in June for 2 nights.
The experience got off to a bad start - arrived at about 13.15 hours, only to be informed by the receptionist that check in was 15.00 hours. When we asked if the room was possibly ready. the response was that the housekeeper had left her mobile phone at home and therefore couldn't be contacted. None of the 3 members of staff behind the reception desk offered to find the housekeeper and find out - very poor customer service.
When we eventually got to the room - room very compact although the bathroom quite spacious but shame that the toilet bowl was cracked. The room had a built in rack for a suitcase. However, we had 2 suitcases - asked reception for a portable luggage rack - but apparently this hotel doesn't have them. The carpet was stained - off-putting. Whilst we appreciated the balcony, there were no dividing partitions between the rooms - any occupants of rooms could walk the whole length of the balcony. The rooms did not have net (privacy) curtains - so at many times we had to keep the main curtains closed.
A first for me - the TV had no English language channel - as a platinum member of IHG loyalty scheme I have stayed at numerous hotels but never encountered nil English language channels at other hotels.
The breakfast was the standard provision for an European Holiday Inn. We has intended having dinner on our first evening but were so disappointed at the lack of choice on the menu e.g. the only "starters" on offer were either soups or salad we went out. This worked to our advantage as we had an excellent meal in a local Italian restaurant (Ristorante Beccofina)
We were impressed by the excellent service given by the bar tender but found that she has simultaneous duties in the hotel restaurant. Guests should not be expected to ask reception staff about the whereabouts of the bar staff in order to be served!
The lasting impression of this hotel is the management is doing "everything on the cheap"
The final issue - as a member of the IHG loyalty scheme I should be awarded loyalty points for all costs. When I looked at my statement for this hotel - I had only been awarded points for drinks at the bar - ignoring the cost of the room! This took 2 weeks to be rectified despite the "standard" 3 working days response time. Loyalty members - check your statements carefully.
Loyalty members - your choice is between this hotel & the Crowne Plaza - having stayed in both - let me assure you that the Crowne Plaza offers better value, location and service.
July 1, 2013
Rated 1.0 out of 5.0 by Selva Worst place to stay...
We booked a room there for our 3 day vacation.
While check-in at 3 pm they couldn't find out our reservation though we show our payment receipt and they asked us to wait for sometime (1 hr) so that they can finish check-in for others.
After a long search the receptionist found it and gave the room key. They haven't cleaned the room and gave it to us just like that.
They accepted it was their fault and asked us to wait for 10 min.
But I asked the room key after 30 min and they said the room is ready. It was same before. Again they asked for apologize and wait for 10 min. But after 30 min when we asked for the room key they gave an irritating reply as "You may have some free juice at reception". Finally they gave us the room ready after 5:30 pm with the explanation that they have a problem with room service people. They could have explained it when we were check-in and we might not wasted our time at reception.
July 1, 2013
Rated 4.0 out of 5.0 by TLHSPORE comfortable room and free wifi
It's about a 15-minute bus ride from the train station. The staff were friendly and helpful. We asked for high-foor and non-smoking room. We got what we wanted. The room was clean and comfortable. Internet is free! That's a plus compared to the Holiday Inn in Frankfurt and Munich. However, the cleaning lady did not wash cups or glasses nor did she refill tissue box or toliet paper.
June 13, 2013
Rated 5.0 out of 5.0 by holinnuser1 Good rooms
Very friendly staff, was recognised as Priority Club member, excellent room (full wall size glass window. Good breakfast. Small amount of free parking next to hotel. A little out of the centre of the town.
June 9, 2013
Rated 1.0 out of 5.0 by Barbed Not a good experience
We asked for and were given a room in the back away from
street noise. At 10 p.m. a man tried to enter our room with his key
which didn't work. He told us this was his room and he hadn't
been told his room had been changed.
The pillows are just plain awful. It's time you got some of even
a little quality.
We asked about breakfast - it was 16 euros EACH. In USD that would be about $48.00 for the two of us.
We always try to stay at Holiday Inn EXPRESS. When we can't,
we go to Holiday Inn because of IHG loyalty. We an count on
HI Express every single time.
June 6, 2013
Rated 5.0 out of 5.0 by John531 Great, friendly service
The front desk was wonderful and very accomodating to reqeusts. The rooms and other facilities were nice and modern in typical Holiday Inn fashion. The hotel is only a few blocks away from a bus line that takes you right into the city center.
I read other reviews when deciding to book and one complaint I saw a couple of times was people saying the garage was extremely small. I gotta say, the garage was not too small... this is Europe. Things are smaller than what travelers from the States might be used to.
My only complaint is that there were a lot of extra added on (and over-inflated) charges after the base room rate. Spaces in front of the lobby are free but if those are full and you park in their garage, that's 13 EUR. Extra person charge (after 1 person# 15 EUR. Breakfast 16 EUR/person, and this is for the simple typical European-style breakfast. Pet fee 10 EUR. All these charges are per day. With my priority status I got free WiFi, but if you don't have status you have to pay #not sure how much) and the connection was TERRIBLY slow.
I really due like this hotel though and very much enjoyed my stay. I highly reccomend others stay there, just wanted to add a little warning about the fees.
May 21, 2013
Rated 5.0 out of 5.0 by gf1504 Feiertags Ausflug
Sehr schickes Hotel mit sehr, sehr freundlichen Mitarbeitern sowohl am Empfang, wie auch im Restaurant und abends an der Hotelbar. Ausgezeichnetes Frühstücksbuffet. In wenigen Minuten ist man zu Fuß in der Altstadt oder den Lokalen in der näheren Umgebung.
May 20, 2013
Rated 5.0 out of 5.0 by gf1504 Schönes, modernes Hotel mit tollem Personal
Das Hotel besticht durch seine Mitarbeiter, die extrem freundlich, zuvorkommend und immer nett und hilfsbereit sind!
Schönes, modernes Hotel, komfortable Zimmer, sehr gutes, reichhaltiges Frühstück, tolles Restaurant, gute WLAN Verbindung
May 13, 2013
Rated 4.0 out of 5.0 by LordSebastian1969 Lovely, Peaceful Hotel. Very well situated. Nice Restaurant
A PRIORITY PLATINUM ELITE MEMBER.
A typical Holiday Inn Hotel, Modern style, good services and spacious rooms, excellent bed. The room provided everything I needed. The staff were very friendly and helpful, we had an issue with our first room, that the air conditioning didn't work, within 10 minutes we were moved and offered assistance, an excellent resolution. The room rates are the best we have had on our journey so that was nice and welcome surprise too. Along with some fruit and bottled water as an extra welcome for being a Priority Platinum Elite member.
The restaurant has a lovely menu with a good selection, I had Goulash soup and Wiener snitzel, and my partner the vegetarian pizza, they were all delicious and very reasonably priced, the restaurant has a lovely decor and the service from our waitress excellent. The next mornings breakfast is one of the best I have ever had in a Holiday Inn.
The Wi-fi was not available in the room, but we learnt from our Washington Holiday Inn, if you want WiFi go sit in the hallway, which here, unlike Washington, has seating, it really is so interesting what goes on in Hotels. I would thoroughly recommend this hotel for your stay in Salzburg. I suggest it for a romantic holiday, The hotel is only a 10-15 minute walk from the city centre and Salzburg which is so beautiful, especially at night.
This year in June 2013 the Priority Rewards club gets a revamp, a new name and new benefits, with some better reward opportunities and will be called the IHG Rewards Club, so look out for those exciting changes. As an IHG Platinum Elite Ambassador, for ten years, I can recommend this Hotel and the free rewards program.
April 26, 2013
Rated 4.0 out of 5.0 by GBNic 3 Day Stay
Great Staff who were very welcoming and did everything they could to make my stay enjoyable. In my opinion one of the better Holiday Inn's, my only negative is the WiFi it might have been free but it was like Dial Up! For those that can't remember Dial Up it's painfully slow.
Rooms were well equipped and vey clean, the bottom line is when I am next in Salzburg I would stay again.
April 25, 2013
Rated 4.0 out of 5.0 by OY5111 Nice Property
The staff was friendly and helpful. The room was clean. The temperature in the room was humid and too warm. The thermostat adjustment did not help. Nice location in Salzburg. HI should consider making sure there is always at least one English speaking television station available. We travel internationally and it is rare to stay in a HI property and not have at least one station.
April 22, 2013
Rated 4.0 out of 5.0 by Shaw1 Good VFM
Friendly staff, nice rooms, food service and a nice 15min walk into Salzbug centre. Just one suggestion: Why the comfy chairs outside the rooms? - just encourages people coming back from the bar to sit and gossip into the night. Thanks to the staff who dealt with this issue quickly and decisively during our stay.
April 18, 2013