Rated 3.5 out of 5 by 38
Rated 5.0 out of 5.0 by papillon ALWAYS A GREAT STAY
We always stay at this location because of the
great service we experience there. The restaurant
has changed for the better and the waitresses were
May 12, 2013
Rated 3.0 out of 5.0 by KimSK Rude!!!!!
I made reservations weeks in advance and when i arrived they had my reservation messed up. They put me in the wrong room and then had to get paperwork to prove I reserved a specific type of room. Then they tell me they don't have that room but yet when someone off the street came in for a room beside me they gave them the type of room I reserved weeks before.
I was there for business. Next time i think i will stay across the street.
April 22, 2013
Rated 2.0 out of 5.0 by marksw12 Disappointing
For a Holiday Inn this property is worn out and lacks the service Holiday Inn is noted for. The room was small and cramped. 2 days in a row I tried to take a shower at 9 AM to find the hot water only lukewarm at best. It didn't get hot until after 1030. The house keeping staff needs a refresher on how to clean and restock the rooms. We had no soap or wash towels left the first day and the pillow sashes were thrown in a night stand drawer. I never got the extra coffe packets I requested 2 times. I had to ask twice to get the desk chair replaced so I wasn't sitting on the floor in it. 2 days in a row I had to flag down someone in the restaurant in the morning to get fresh coffee. The seats in the restaurant and lounge are so worn the leather is almost gone on the edges. The USA today was delivered to the room the 1st morning and I never saw one after that even at the front desk. When I asked a clerk about it they couldn't explain why they didn't even have one at the desk.
April 22, 2013
Rated 5.0 out of 5.0 by dtapia Comfortable bed
Excellent price for being so close to the Riverwalk. Very comfortable and looking forward to staying there again.
April 19, 2013
Rated 4.0 out of 5.0 by Georganna relaxing, comforable room & pools. great service
We stayed 7 days in our room. The carpet was a little worn and dated but it was clean. We didn't realize there was not that much to do in San Antonio and the desk and shuttle drivers were quick and right on target with helpful suggestions. The lack of refrigerators in the room was a hassell but wouldn't be needed on a shorter stay.
The shuttle drivers were excellent and informative and never waited more than a minute or two for a ride. The young lady at the desk was very sorry they didn't have a lint brush that I'd forgotten and gave me a very easy solution for my problem. Worked like a dream. The chicken Cesar salad I had in the hotel restaurant was better than any on the riverwalk and the breakfast was made to order perfectly! each day we saw a little maintenance going on around the building and it was good to know they take pride in their hotel. I was never woken in the wee hours to have the room cleaned but when they did come in they did a great job in just a little time!. Would recommend and stay there again in a heartbeat!
April 18, 2013
Rated 4.0 out of 5.0 by AMS2013 Great Service and Awesome Location.
My 4 day 3 night was awesome, except for one morning, I had to take a cold cold shower. The water boiler or heater never warmed the water. The water ran for 20 mins, turned warm and then, you talk about a cold shower....Oh yeah, it was into effect. Over all it was a very nice place to stay and the staff was great and helpful.
April 15, 2013
Rated 5.0 out of 5.0 by Great5 Once again
I love this place I see it like home...I just have one small compalint this time, I stayed on thursday it seem it bit dirty I dont think the housekeeper did I good job, I usually stay on the weekends a least once a month. Other than that I call it home..=)
April 10, 2013
Rated 3.0 out of 5.0 by Nebdrifter Lack of Priority Club Acknowledgment
I don’t really ever write reviews about properties.
But I was quite offended that at no time during my stay was I recognized as platinum elite. No free bottle of water no free drink coupon at the bar or free breakfast coupon in the morning. I’m loyal to the brand but because of the lack of acknowledgment I will probably stay at another hotel with in the brand. It’s the little things and it seems like you did want to acknowledge this.
Thanks for your time
April 2, 2013