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Rated 3.3 out of 5 by 189 reviewers.
Rated 1.0 out of 5.0 by disappointed with the cleanliness explained earlier explained earlier explained earlier explained earlier explained earlier explained earlier explained earlier September 3, 2014
Rated 4.0 out of 5.0 by Clean Hotel and Good Experience Free wifi does not always work. Also, housekeeping can tend to be very loud walking up and down the hallways at night. However, hotel was clean, updated, and welcoming. Perfect location in downtown San Antonio! Despite our dilemmas, we would consider staying at this location again! September 2, 2014
Rated 3.0 out of 5.0 by Good value for the area Beds were comfortable. Service was acceptable. Entire hotel is in need of renovation. Paint and all finishing is in poor condition. Needs a face lift. September 2, 2014
Rated 4.0 out of 5.0 by Room nice. Service and food in restaurant awful. One waitress who was new tried to handle everything. Needed extensive training and told this to the Manager of the Restaurant. Did not go back for any meals there and will not in the future. Not up to Holiday Inn standards in any way. Manager did not charge for my meal which I appreciated although it did not make up for the rudeness which my husband and I experienced from the waitress. Was told by Manager that he had fired the other waitress and he was trying to make up the difference. It didn't work! Suggested to him that the waitress receive training before waiting on any other customers. All tables were dirty when we arrived. She failed to turn my order in after having told me I could not order bread with my omelet! It goes on and on. Bad, bad experience. Have been a "priority club" member since 1987. This was the worst experience Yet! September 1, 2014
Rated 4.0 out of 5.0 by holiday nice place, easy to get to Alamo etc, however staff never mentioned shuttle bus August 31, 2014
Rated 2.0 out of 5.0 by not happy Not on my list for future reservations. The attitude of the manager on duty was not what I expected. August 30, 2014
Rated 3.0 out of 5.0 by restrooms the lobby restrooms needed attention, the lighting in the guest room is dark. outlets hard to locate August 29, 2014
Rated 5.0 out of 5.0 everything excellent except hot water and hot tub Wonderful stay, except no hot water and hot tub broken. August 27, 2014
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