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Rated 3.3 out of 5 by 175 reviewers.
Rated 3.0 out of 5.0 by Rude Management The Manager on Duty when we checked in was rude. The hotel was part of the Kid Vacation week promoted by the city and they decided to schedule the maintenance of the pool that week. The Restaurant staff was awesome. We were going to leave the hotel after just one night because we were not happy with the hotel. But the awesome service we received from all the staff at the restaurant, specially Gina, was what changed our mind. They made us feel welcomed. They showed that they cared about what we needed or wanted. August 18, 2014
Rated 2.0 out of 5.0 by needs remodeled needs remodeled desperately, wall paper falling off and cracks in the shower. Not to mention when I checked in they gave me an occupied room. August 18, 2014
Rated 3.0 out of 5.0 by Great service, bad room conditions Maybe the worst room conditions of all Holiday Inn hotels.... August 18, 2014
Rated 1.0 out of 5.0 by Really bad hotel, even worse than a motel !!! The worst hotel we ever stayed. The room is very damp. When we open the door, we can smell a very bad damp smell. There are a lot of bugs in the bathroom. And there is no exhaust fan in the bathroom. I think that's why the room is so damp. When we ask the font-desk to change the room. His attitude is very bad. He said there is no room to change and he can change it tomorrow. But in the next day, he said that there is no room again. Then we asked him to get a room in another holiday inn. And he refused because they use different rate system. Finally, they don't give us any solutions. August 16, 2014
Rated 3.0 out of 5.0 by Rooms need to be checked I stayed at this HI as I wanted to change from the HI Express I normally stay at down the street. The room AC was not able to cool the room properly, despite setting the unit to its lowest level of 60 degrees the unit was not able to cool the room. It also seemed the air vent in the bathroom was blowing warm air into the room. The hallway to the room was always hot. Not sure if its because the guest laundry area in the floor seemed to be venting into the hallway or what. When I opened the curtain to step into the patio there was an empty wine bottle in the bottom of the curtain that house keeping missed collecting after a previous guest stayed there. Otherwise the hotel was Ok, but next time I go to SA I may be staying at the HI Express again August 15, 2014
Rated 4.0 out of 5.0 by Remodelación en general El servicio , atención y confort en general son buenas, pero da ña impresión de estar descuidado en remodelación general del hotel, por lo demás es muy bueno August 15, 2014
Rated 4.0 out of 5.0 by Good hotel but price to high Good hotel, but price to high if you consider they don't offer free breakfast. August 14, 2014
Rated 1.0 out of 5.0 by Housekeeping Terrible & Front desk Needs retraining This is my second time staying at this hotel never again will I stay here again housekeeping would not change out my sheets on bedding nor would they leave towels in my bathroom i had to constantly go to the front desk & ask for towels every night (was there for 4 nights) The front desk would say we'll deliver them to your room yea like 2hrs later. The resturant yea dont waste your time food & service terrible treated me as i didnt exist. The atmosphere is just not welcoming if you know what i mean i stayed on my reward points figured i got them so i'll use them right wrong i think since i used my reward points i was not considered a valued customer when i would ask for something at the front desk all they would always say is "not included your staying with reward points" wow all the money i spend at Holiday Inns across the state of Texas. by the way I'm still waiting on the Manager to call me back i left some shorts & my sons Nintendo DS in the room still 3 days later no phone call....Dont stay at this hotel bad representation of a Holiday Inn this should be more like a local cheap rundown hotel in my opinion. August 12, 2014
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