Rated 3.3 out of 5 by 179
Rated 1.0 out of 5.0 by NREMT Gold Member never returning to IHG
I stayed at this location a while back and swore I would never return. The first stay involved a nasty, dirty room and teenagers running up and down the hall all day and night. My second stay was only because this location is the only location that would allow me to use points for my stay. Although, it was somewhat quieter on this stay apparently I traded that for 3 days worth of cold showers. The only answer I ever received was "engineering is working on it, it will be fixed this afternoon" that was on day one. The remaining days consisted of "well, I haven't talked to engineering, so I don't know". My job requires me to travel approximately 100 nights a year and I have spent my last one at an IHG property.
August 23, 2014
Rated 3.0 out of 5.0 by APJR23 Great Place No Hot Water
Enjoyed my stay and served its purpose. Clean rooms, clean bathrooms and very spacious. I loved the entire experience aside from the fact that the water heater for the entire hotel was out for the whole week! There is nothing like going on vacation with long days and not being able to take a hot shower at the end of the day. The day we checked out was the day the hotel was able to have maintenance respond to the issue accordingly. However, this did not help my particular issue. The staff was very courteous and responsive. They only charged me 2/5 nights for the inconvenience. I would stay there again, nicely located off the freeway and near downtown without being in the heart of it. Great place, no hot water.
August 22, 2014
Rated 1.0 out of 5.0 by Oshawarobbie Sleepless night: useless air condition
Be sure to ask to see your room first. Ours was in very poor condition. Stains on roof and wall from what looked like a water leak. The room was very humid...sheets felt wet. Air condition was incredibly noisy regardless of how we set it and it DID NOT WORK!
We were extremely disappointed in the overall appearance of the hotel...carpeting throughout was dirty and musty, garbage in hallways, elevators was old, worn and dirty. I felt like I was in the slums until going to the front lobby which was only part of the hotel that looked maintained. The pool, though large needs a serious coat of paint thus is not very inviting.
After complaining, we received a nights stay for free but to be honest, I would have rather moved hotels and pay the extra money. Had we not had to leave for the airport at 4 am we would most certainly have switched hotels!
Can't believe this place is a Holiday Inn!
A disappointed Canadian!
August 21, 2014