Rated 3.6 out of 5 by 85
Rated 5.0 out of 5.0 by Chachi00 Hotel stays
Great room, front desk was very welcoming! The rates were awesome
February 26, 2014
Rated 5.0 out of 5.0 by smcfm Javier is an asset to your company. . .
I travel often. When my reservation somehow gets changed from an executive king to two queens, I am reminded of the downside to traveling. Javier, however, reconciled the issue before it even became one. He immediately put me a room with a king-sized bed, and I was very appreciative at how smoothly Javier handled the situation. When I made my way up to the newly acquired room, I find that it is already occupied. After trying the card keys on multiple rooms in the vicinity thinking that the room number was just miscommunicated, I made my way back down to the lobby. At this point, I had traveled, spent six hours on-site with a new client, and I was ready to take a twin-sized bed in the janitor's closet if that was all that was available. Javier then apologized for the inconvenience by upgrading me to a suite. This man DESERVES RECOGNITION!!! From the way that he handled each obstacle, I can tell that he has an analytical mind that diagnoses problems to their most efficient and timely resolution and does so swiftly. Please feel free to contact me for further information regarding my stay.
February 23, 2014
Rated 2.0 out of 5.0 No club floor benefits
We selected this hotel after calling to make sure there was a bar with large screen TVs available for watching the super bowl. We requested club floor level in order to have the option of watching the super bowl in the club lounge.
We check in, go immediately to the club lounge and enter a room that is being used for storage of furniture. We go to the large screen TV outside the bar and because of its location near the entrance sliding doors it quickly became uncomfortable due to cold air coming in every time someone entered the hotel. We decide the bar with the smaller TVs is the best option.
The bar stools in front of two smaller TVs are full so we sit in front of the third television. The huge TV on one wall is not working. We want to order food and the waitress says we can only order appetizers unless we are seated on the bar stools. So, we order appetizers. I cannot tell you how long we waited on sliders and fries but it was long enough to have them comp the price of the appetizers. After receiving the appetizers, there are no condiments or napkins offered. I look around and everyone seated in the bar has plates of food in their laps.
Prior to this, the hotel driver was to pick us up from the rental car office at the airport five minutes away from the hotel. I called when we were ready to be picked up and am told it will be 5 minutes. I called again after waiting 30 minutes and am told the driver is on the way. It is close to 5:00 and the super bowl starts at 5:30. The driver wants to make another pick up at the airport but the person is not there.
Meanwhile back at the hotel, our companion traveler is having to make two calls to the front desk as heat is not working due to air conditioning from previous day. Later, he decides to have a soak in the tub. The stopper is not working so there is no bath option.
Our companion goes to talk to management, there is no manager on duty. So, he asks the manager to contact us the next morning. We check out at ten and no word from management.
February 7, 2014
Rated 5.0 out of 5.0 by Dann55 updates GREAT
Very enjoyable and relaxing stay Love the new decor in rooms and hotel Staff VERY friendly and helpful Thanks for good experience
January 23, 2014
Rated 3.0 out of 5.0 by jlgon Internet very very slow
The bathroon floor was dirty, they do not mop everyday.
There was no coffee for the rooms.
This is the first time that I have this kind of problems in a Holiday Inn
January 7, 2014
Rated 5.0 out of 5.0 by Janna1961 Best experience by far
Our stay couldn't have been better. When we arrived,
my son was ill and the staff went above and beyond to
help. Javier deserves a huge thank you for being so
kind. He even asked my son how he was feeling when we
passed by the front desk the following day.
January 7, 2014
Rated 4.0 out of 5.0 by Jeff1960 Good service, but
Very knowledgeable staff and very attentive. The problem we had with sleep quality was that our room was right next to the elevator machinery room, so we heard the elevator motor come on every time the elevators were used.
And we had to ask for towels one day because the room service staff did not supply us with fresh towels. The room was cleaned and made up, they just forgot to supply fresh towels.
January 5, 2014
Rated 3.0 out of 5.0 by Bob292 Need better staff
Staff should take care of their customers rather than speak with each other.
January 4, 2014