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Rated 3.7 out of 5 by 147 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service I stayed in San Antonio recently for business and was pleasantly surprised at the upgrades in the rooms at this airport Holiday Inn. Electrical outlets EVERYWHERE!!! A fridge and microwave too. The beds were very comfortable also. All of these improvements were very nice to find and appreciated. However, what really set this visit apart was the level of customer service. The front desk was very helpful and accommodating in changing my room due to a minor problem with the TV (I didn't want to wait for someone to come up and fix it). The service from the property's GM, Austin, was above and beyond. He personally reunited me with some important items that I had left during my stay. Truly a life-saver! Thank you, Austin. I look forward to my next stay at your hotel! August 21, 2014
Rated 5.0 out of 5.0 by Well trained staff! Austin, Josh and the entire staff, excellent guest rapport. Quick to accommodate any requests. Recently stayed there for 18 weeks on business. August 18, 2014
Rated 4.0 out of 5.0 by Good experience, friendly staff. We were in this hotel for one night only with two kiddos. All the staff we spoke to were extremely helpful and friendly. Property and room were clean. Breakfast was included in the package, and it was nice to have something hot the next morning and not fast food. We would stay there again. August 18, 2014
Rated 2.0 out of 5.0 by NOT HAPPY! I am a pilot for a very prominent company, and my rest is very important to me. I DO understand that the hotel is going through renovations, but the workers should NOT be starting beFORE 8am with Jackhammers and other very loud equipment. Also my room only had two bath towels, and no other towels at all, the shower had not been cleaned, and there was a used towel crumpled up in the corner of the counter. Breakfast was however very good, as were the staff in the restaurant. I would be willing to give this hotel one more shot after the construction is over. I do realize that some of the cleaning staff are not as thorough as others. This is NOT the first hotel by far that has had inadequately cleaned rooms, but this IS unacceptable, so I do hope that after reading this review, management will look into this situation. Thank You August 17, 2014
Rated 1.0 out of 5.0 by Double Charge I received a double charge on my stay! unable to have some responsibility from the hotel. still trying to communicate with them but there is no one responsible! Hotel is conveniently located and staff is attentive. August 15, 2014
Rated 5.0 out of 5.0 by Great Hotel Great location near the airport with lots of dining options around close. Secure and quiet. Will use this hotel next time we have an early flight out of San Antonio. The manager looked at our reservation when we checked in and change it from 2 double beds to a single King which was very nice. August 13, 2014
Rated 5.0 out of 5.0 by Great Customer Service I would definitely recommend this hotel. We thoroughly enjoyed our stay and received excellent customer service throughout our stay! August 12, 2014
Rated 4.0 out of 5.0 by A pleasant experiance Although we started out a little confused, apparently Holiday In Express changed our reservation to Holiday Inn, we were very pleasantly surprised by the wonderful service we received from the staff at this Holiday Inn. Also, the staff relieved our complaint about having to pay an exorbitant amount for breakfast by signing us up for a breakfast coupon at a much lower rate...we still don't understand why Holiday Inn hasn't changed this very obvious weakness compared to Holiday Inn Express. We would be willing to recommend this hotel to others, and stay here again, primarily because of the wonderful staff, especially Rushon. August 11, 2014
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