Rated 3.7 out of 5 by 160
Rated 4.0 out of 5.0 by Gary1040 Convenient airport hotel
I had a 3-night stay at this comfortable hotel for a training conference at the hotel. Staff was friendly and helpful.
September 13, 2014
Rated 2.0 out of 5.0 by sweetdee10 Bathroom was a mess
As we walk into our room I notice that that the carpet was dirty and the bathroom was even worse, It smell like they use a spoil mop head to clean the floor, the grout was dirty, overall the bathroom could use an update! Our pillows were very small. On the plus side they had a bar in the area!
September 10, 2014
Rated 1.0 out of 5.0 by WCLV Comfortable bed.
My initial impression on arrival was very good...The staff was friendly and efficient getting me checked in, but unfortunately, as the little things added up that impression faded
It isn't anything that isn't easily addressed and corrected but when traveling for business my expectation for efficiency is high and to earn my repeat business, too many mistakes bring the average down to the point of exploring other options and recommending peers to look elsewhere for accommodations.
To be fair, I've stayed at HI San Antonio only once so maybe I had the one-in-a-hundred disappointing experiences, As a person who travels often for business though, my life is complicated enough.
September 8, 2014
Rated 1.0 out of 5.0 by Julio5 USED KOTEX!! HEALTH & SAFETY WARNING!
WORST Hotel Experience of my life!!!
Spent a week in the Holiday Inn San Antonio Airport. Left my room one morning to attend our conference in the downstairs banquet room. Came back to my room and found a USED KOTEX next to my TOOTHBRUSH. Showed the pictures to the Managers on Duty. I got a sympathetic gasp from the pictures I showed them. They offered me nothing in return, not even a new toothbrush. I had to demand a new toothbrush and another cleaning person to remove the USED KOTEX. I have had bad experiences before at other hotels and got something in return for the experience. Nothing like this and received nothing in return, not even a change of rooms. I decided against uploading the pictures to not upset anyones stomachs.
MANAGERS, STAFF, HOUSEKEEPING, need a course in HEALTH & SAFETY, & CUSTOMER SERVICE. DO NOT STAY HERE!
September 6, 2014
Rated 5.0 out of 5.0 by a300pilot Convenient location
We are actually from the area but had a party a ways from home to attend and my husband had an early flight out of town. We chose to stay at the Holiday Inn as it was close to the airport. They have shuttles every 15 min to the airport early so it was easy for my husband to get to the airport in a timely manner. If we didn't get a breakfast voucher probably would have not eaten at the hotel, but had a good breakfast and the buffet had lots of options.
September 6, 2014
Rated 5.0 out of 5.0 by happyhernandez awesomeness
I enjoyed becoming a member and taking advantage of the late check out. Getting shuttled anywhere in a 3 mile radius a definite plus. I could relax have a drink and let someone else drive.
September 5, 2014
Rated 1.0 out of 5.0 by Twan1993 New Bed
The staff was very pleasant but I woke up with back and neck pain from due to the work out mattress. The mattresses should have been upgraded a LONG time ago.
September 3, 2014
Rated 5.0 out of 5.0 by SOTXTRAVLER GREAT PLACE FOR R
I ENJOYED THE HOLIDAY INN PROPERTY AT THE SAN ANTONIO AIRPORT LOCATION AND I DO RECOMEND THIS HOTEL. FOR BUSINESS TRAVLERS AND IF YOU ARE LOOKING FOR REST AND RELAXATION THIS PROPERTY IS THE PLACE.
September 3, 2014