Rated 4.0 out of 5.0 by fmg4383 excellent birthday wkend
i was willing to shell out some extra cash for my birthday and chose this hotel. this was a great surprise. hotel check in was smooth. room was exactly what i asked for. hotel had a bar and restaurant. after an evening of drinking when we arrived back at the hotel we decided it was not a good idea to return out to get food. it was 1230 am. it was a complete convenience that they offered food till 2am. breakfast was amazing and offered till 12 pm. able to sleep in and still enjoy a great free meal. over all great experience and i def will be returning soon. i just hope they didnt set the bar too high!
May 10, 2013
Rated 3.0 out of 5.0 by VictoriaM SO So property
The has a "grand" entry, but there was nobody at the front door to greet or direct. Luckily I knew where I was going. At the front desk there was only 1 person behind the counter to answer phones and try to get everyone checked in. I waited about 10 minutes. The girl was curtious but a little frantic rushing around.
The room was average, a little bit of an odor.
The restaurant service was slow and food was not great.
Overall a little disappointing from the first impression
May 7, 2013
Rated 5.0 out of 5.0 by FredvdN Great service
The staff at the San Antonio- Int`l Airport are some of the best!
May 5, 2013
Rated 4.0 out of 5.0 by Tine25 I liked this hotel!
We came to Texas for a family reunion. I LOVED the beds and the shower. The water pressure at the hotel is awesome. The rooms had nice tv's,fridge and microwave. So convenient when there is Walmart nearby and you can get groceries if you are staying for a few days. I didn't spend a ton of time in the hotel but they do have a nice outside patio area, a lobby bar, small pool and nice fitness area. The only thing this hotel lacked for me was 1) Some of the elevators are dated. The buttons don't light up on some of the elevators so none of the guests knew if the elevator was moving or taking them to the correct floor. I was staying on the 11th floor and I needed to swipe my card key everytime I wanted to get to my room. The card kept de-magnetizing and it was a pain to keep having to go to the front desk. 2) The staff was not so courteous. When I went back to complain about my key they said it was because we had it by our phone and it de-magnetizies it. The key was in my boyfriend's wallet the entire day so not sure how that happened. ..A traveling family member tried to change their room to be close to mine and they were frustrated by the attitude of the front desk staff. This hotel was great but if I were managing the holiday Inn I would definitely talk to the staff about being friendlier. They should be happy greeting you no matter what time of the day it is. I arrived at 1am and was not greeted in a friendly manner. Unfortunately my return flight was cancelled and had to overnight in Austin and the airline put me up in another holiday inn. This front desk staff was amazing and happily greeted everyone and was happy to be doing their job. Overall, I really enjoyed this hotel and would stay there again. Looking forward to sleeping in their beds again:)
April 29, 2013
Rated 4.0 out of 5.0 by Patfan1967 Front Desk , evening crew
This was my second stay , the evening front desk crew were very courteous and made me feel very welcome. The rooms were in good condition and the bar area was well kept and staff was friendly.
Morning checkout felt rushed and the breakfast buffet was lacking , I was greeted as I sat down for breakfast, I asked for some coffee that never arrived. Had an early flight out so I didn't have time to re-request coffee.
I rate this review higher because of the very friendly evening front desk staff.
April 15, 2013
Rated 5.0 out of 5.0 by Queenlu Comfortable bed
Had a great stay . Would stay there again . Personnel was courteous and attentive.
April 14, 2013
Rated 5.0 out of 5.0 by Pittsburgh Great Hotel
Great location, close to the airport, walking distance from the mall and several restaurants. Hotel was clean and comfortable, with several options, such as a cafe, bar/restaurant, pool and patio.
April 4, 2013
Rated 3.0 out of 5.0 by Nevo Internet Speed or lack of.
Internet is not high speed regardless of what is advertised.
Spent the best part of the night on the phone with Tech Service who could not fix it. I checked out and went to another hotel the next day!!
April 2, 2013