Rated 2.0 out of 5.0 by Cynthia27 Overbooked late night
Had a reservation for 2 beds, non smoking, executive floor. Showed up, room was sold and it was very late. Midnight. Desk found us a king bed with a pullout. I do not go to a hotel to sleep on a pull out but the king was suitable. Get the keys, get in the room and its a double bed. Called down to desk and they put me on hold for 5 minutes or more, hung up went back down and after 45 minutes got a room with a king bed. Not what we asked or paid for and hallways in hotel are getting quite worn and dirty but all in all bed was comfy, slept and left early the next morning. I always stay at Holiday Inn and have stayed at that hotel dozens of times but I was super dissapointed this time and they need some maintenance to be done to keep me coming back to that location.
March 28, 2013
Rated 2.0 out of 5.0
by mssunnytx Rude Uncaring Tired Staff
I think the staff is a bit tired of working there. The check in clerk took over 30 minutes to find my PAID reservation and never once apologized (there were no other customers at the time).
The room she gave us did NOT have a refrigerator in it and I had paid and reserved a micro/fridge room. I made sure and called to tell them it was missing because I did not want to be accused of STEALING it!
The food service gal at the buffet was actually caught by me complaining to 3 different employees and calling a customer some rude names because they had taken 3 little boxes of milk for their cereal. Of course I intervened and told her she was wrong to complain because it is a BUFFET and they could have taken 10 milks if they had wanted to (other customers around me agreed and told her so).
NOT ONE EMPLOYEE ACTED AS IF THEY WERE GLAD WE WERE A GUEST. We were just there....maybe getting into their way a little bit. Wasting their gossip time.
NOT ONE EMPLOYEE SMILED! NOT ONE EMPLOYEE SAID GOOD MORNING! NOTHING!!
Rooms were clean and the beds were fine. They also have WIFI.
March 27, 2013
Rated 5.0 out of 5.0 by KWSr Really Liked this Location
Very convenient to the airport without a lot of noise disturbance. Room was extremely comforable and modern. Lots of lighting and plugs for all your eletronics
March 25, 2013
Rated 4.0 out of 5.0 A Great Value Holiday Inn
A comfortable room, and good value for money.
A little far from San Antonio centre however the drive is simple.
Unlike most Holiday Inn's breakfast is not included.
March 15, 2013
Rated 3.0 out of 5.0 by JiminTemecula Hotel a mixed bag.
Stayed two nights. Check-in was okay, took a little too long. Service and staff in the restaurant for the breakfast buffet was outstanding, very nice people. Room was okay, but not really up to the standards of the brand. Some of the parking lot was blocked and apparently there was some construction occurring. Called the front desk the night before checkout to make sure there would be no delays in checkout the next morning (checkout would be at 3:20am due to an early flight). I was assured there would be no problems and my receipt would be under my door by 3:00am. The receipt was not there at 3:25am, went to the front desk, took almost 10 minutes to get checked out and get a receipt - avoiding this is why I called the night before. Desk staff said because room was prepaid, they didn't do rapid check out receipts. This explanation seemed ridiculous. If normal procedure is not to do receipts for prepaid rooms, then normal procedure needs to be changed. What could have been a decent stay, was marred by spending so much time at the front desk on check-in and check-out. There was no line either time, I was the only one there both times, just system, policy, personnel issues with the delays.
March 8, 2013
Rated 2.0 out of 5.0 by jp28 far from great
This experience was far from great, getting charged for a Breakfast bar that was less than appetizing to look at and having to order ala cart with prices that were not in line with everyone else’s is unacceptable. After spending time with my Daughter that was staying in the same hotel in the hotel bar the waiter charged double on the quantities we ordered for drinks and when I pointed out his mistake he took the bill with no explanation and reprinted the bill. When I make a mistake I at least have the courtesy to apologize. I could go on about all the other short comings but this is all the time I’m willing to spend. Will not be staying at this hotel again.
February 26, 2013
Rated 4.0 out of 5.0 by Ladydi727 airport convience
Clean comfortable room. Great friendly staff. I wanted to use the pool however the water was too cold. Great shuttle service to airport. Runs every 15 minutes. This HI is very close to airport.
February 24, 2013
Rated 4.0 out of 5.0 by Designerfox Great staff
Chris is a great asset to the staff. All the staff went out of their way to host sour event of close to 70 personnel for a week.
The crispy chicken salad was delicious and the monitors were fantastic.
February 10, 2013
Rated 1.0 out of 5.0 by Sylvester It was just ok-No real Priority Club advantge.
My room was next to an elevator shaft...the Ice machine on the priority club floor doesn't work. They used to have free water and soft drinks on the Priority club floor and was informed "Oh they are getting rid of that" In other words the priority club membership doesn't really have any advantages at this particular Holiday Inn. They seem to be more worried about the airline crews (which makes sense) then the average priority club member. I will start staying at the Crowne Plaza by the San Antonio airport going forward.
February 4, 2013
Rated 3.0 out of 5.0 by rww79 Barely Ok
Property is dated, including carpets, linens and furnishings. Stayed 2 nights and ran out of kleenex first day, maid didn't bother to replace. Access to property is not great.
January 25, 2013
Rated 4.0 out of 5.0 by TLim Nice floor & room
Good value, nice floor, room was comfortable good location.
December 30, 2012
Rated 1.0 out of 5.0 by FlexJetCaptain Issues in in many areas. Dirty carpets & linens ...slow check inn desk service
An overall bad experience. From the slow check in, slow elevators, dirty and stained carpets, mis-keyed lock, ...but the last straw was the dirty wash cloth hanging in the shower upon check in. I spoke to the manager on duty, but it was clear she didn't really care. I have given feedback to my company and they have removed this hotel from listing.
December 18, 2012
Rated 2.0 out of 5.0 by JDVMGAN Service has gone downhill!!
I have been staying at this hotel for the last several years and the service has really gone downhill lately. Only one of the 3 elevators was working and that meant long waits to go up or down. None of the staff seemed concerned or really did anything to aleviate the situation.
December 16, 2012
Rated 4.0 out of 5.0 by GabrielaB had a great stay
Really liked the hotel. Had been there years ago, but didn't remember. Very nice room with nice bathroom, great price and location!! I highly recommend it. We had a very nice stay.
December 14, 2012
Rated 4.0 out of 5.0 by Kimh Great value
Great value for the price. This hotel is 15 minutes from Morgan's Wonderland and 20 minutes to Fiesta Texas. Lots of shopping around.
December 1, 2012
Rated 3.0 out of 5.0 by Charlie23 Good room, good price but......
This HI is a big full service type hotel, with many large conference rooms on the first floor. The lobby area is modern, clean and impressive enough. Check-in was smooth. Rooms were fine, but show some wear.
Here are our two main issues with this property. The main entrance has huge 10-12 foot high doors, but no doorman to help enter, and no parking near by (just the typical pull-in spots). The setup is obviously for van/bus delivery of clients. The typical automatic sliding doors the leisure traveler uses are on the opposite side of the building. Guess where the luggage racks are. Outside the building on the opposite side where van delivery is anticipated.
The second issue is the badly stained carpets on our floor hallways (3). They need cleaning or replacement.
We much prefer the HI Express a hundred yards east.
November 30, 2012
Rated 5.0 out of 5.0 by debrakennamer Great service
I keep coming back because of the service; Crystal at the front desk; Humberto in room service, Cynthia in front desk.
they keep me coming back.
November 21, 2012
Rated 2.0 out of 5.0 by Lynnie43 Food prices extremely high
No free breakfast offered, coffee from bar not very good
As a priority member nothing extra offered not even a smile
why should I stay at this hotel ever again
November 14, 2012
Rated 5.0 out of 5.0 by Tony289 Exceptional Service
Everyone made us feel at home thank you. The food in the restaurant was great and the room was very comfortable.
November 13, 2012
Rated 2.0 out of 5.0 by walkie Uncleaned rooms, inattentive staff.
We were giving a room on the third floor, after hauling are luggage all the way to the room, after we had been on the road all day, the room had not been cleaned, when we called the front desk we were told that they could move us to another room if we liked, no, we want to stay in a dirty room. then it took them for ever to get us are new room while the staff stood in a circle and gossiped about another employee.
November 11, 2012
Rated 4.0 out of 5.0 by 10sfever Good staff
Nice upscale hotel. The fridge didn't work in my first room. Even though it was late at night, they graciously moved me to another
November 8, 2012
Rated 5.0 out of 5.0 by crazydave56 Excellent Service and Comfort
Have stayed here a few time. Have always enjoyed my stay. Service is top-notch, staff knowledgeable and friendly, and rooms are comfortable. Beds are comfortable, and room-service a plus. I will stay here again when the need arises. I recommend this Hotel, even if the cost is a little steep. First rate!!!
November 5, 2012