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Rated 3.8 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Great last minute stay The hotel quickly got me checked into a room even though I had no reservation. Free shuttle service to/from the airport was a bonus. November 3, 2014
Rated 5.0 out of 5.0 by Comfortable stay I enjoyed my stay. I do not have any complaints about my stay. I slept well. November 2, 2014
Rated 5.0 out of 5.0 Got rest and slept well......Customer Service As soon as we showed up, the service from the Front Desk Staff was out standing............ Great Attitudes make people want to come back. October 29, 2014
Rated 5.0 out of 5.0 by Large clean rooms. Very quiet! We have stayed at this hotel before and we like it very much. It is especially nice to have an airport shuttle available. The restaurant and bar make it very convenient to have a meal or drink at most hours. October 27, 2014
Rated 5.0 out of 5.0 by passin thru I was just passing thru for the night and did not get the opportunity to experience many of the things this hotel had to offer. Possibly next time I will take the time to chech things out more thouroughly. October 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Staff at front desk were very professional and helpful. Room was clean except for carpet, which was not clean. Entrance to hotel and front desk was somewhat confusing, as front entrance was to the restaurant. Would have been nice if continental breakfast was served, as is served with your express hotels. October 23, 2014
Rated 3.0 out of 5.0 by Wouldn't recommend this Holiday Inn Location Stay at the Holiday Inn Express that is about 2 blocks for this one. Your experience will be a lot better. October 22, 2014
Rated 5.0 out of 5.0 by buen servicio salvo el problema de que yo siendo el miembro de IHG y teniendo los puntos a mi nombre y no hBER VIAJADO YO, SINO MI HIJA Y NMI ESPOSA Y LES HICIERON UN POCO DE PROBLEMAS, TODO LO DEMAS EXCELENTE October 22, 2014
Rated 4.0 out of 5.0 by Always pleased with this hotel This is a great choice if you need to be near the Airport. The staff is friendly and knowledgeable. The rooms are clean and comfortable. The pool and fitness center are very nice. All the comforts of home. The highway noise was a little bothersome, but I've had worse. I stay here for business quite often and it meets all my needs. October 21, 2014
Rated 5.0 out of 5.0 by Overall stay The room and staff in the hotel were good. The place is very comfortable with nice environment and the location is great. The one place that could use some improvement was the lounge, the bartender didn't seem care about the service that he wasn't providing. Several times they all seem to congregate to the side, waitresses, not paying attention to the bar customers. Not much in the personality area either, just over all could use someone that would be more attentive and friendly to the customers. October 16, 2014
Rated 4.0 out of 5.0 by Good You feel like home. I think the dinner must be better. I loved to find coffe in my room and to be able to have coffee aswell at the reception without extra charge. Love the hotel has shuttle to take you arroun the city, I wish I would know before I rented a car!! (sorry for the mistakes at writting, I'm not an english speaker). The receptionist are amaizing, during the day and night! Very gentle!! My sister has told me, any time we go to San Antonio I want to stay at the same Holiday Inn!. Why ther's not a Holiday Inn in San Marcos? October 14, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Awesome service and convenient location! Shuttle was perfect in getting me to the airport on time. October 13, 2014
Rated 5.0 out of 5.0 by Comfort Room was comfortable and staff was very friendly. My only recommendation is to make a stairwell that is accessible in the lobby. October 7, 2014
Rated 5.0 out of 5.0 by Great Customer Service The staff was very accommodating to all request that I had and made my stay comfortable. Please thank the front desk staff and the breakfast crew for a "Job Well" done. October 2, 2014
Rated 5.0 out of 5.0 by Excellent Service Staff went above and beyond our expectations! Will definitely stay here again! September 30, 2014
Rated 5.0 out of 5.0 by Great room and amenities for price Stayed here for a conference/training event. Rooms were nice and the service was awesome. Staff was very friendly and helpful. September 29, 2014
Rated 5.0 out of 5.0 by Cool pool and hot Starbucks coffee . . . We spent the weekend in San Antonio for pleasure. The pool was cool and the Starbucks coffee was hot. The breakfast buffet was all you could ask for. The wifi even reached the patio by the pool (but it was a bit slow from time-to-time). September 23, 2014
Rated 5.0 out of 5.0 by Excelente Hotel Todo muy bien, buen servicio, personal muy amable. Excelente Hotel September 23, 2014
Rated 4.0 out of 5.0 by friendly staff, comfortable bed Spent a week for a conference. The bed and pillows were comfortable, the room very dark - good for sleeping. The conference room tended to be cold in the morning, and the seats were on the hard side (worn padding). The toilet had some kind of high-pressure compressed air mechanism, but it didn't flush particularly well (often took 2-4 flushes to clear the bowl). Internet was adequate, not blazing fast. September 22, 2014
Rated 5.0 out of 5.0 by Great Quiet Hotel Stay !! Had a great stay at the Holiday Inn San Antonio. Everything was clean/great condition and hotel very quiet. Also had a great array of fitness equipment. September 22, 2014
Rated 4.0 out of 5.0 by COMENTARIO SOBRE EL HOTEL Estuve hospedado 2 noches al inicio de mi visita a Texas, y la noche final, puedo comentar que la ubicación del Hotel me parece muy buena, El servicio de recepción y Check out fue muy cordial y amable, la habitación limpia y bien equipada. Lo único que nos desagrado fue el aspecto del acceso, un poco sucio, y una noche había un grupo de Personas bebiendo y haciendo algo de escandalo en la entrada del estacionamiento al Lobby, y no percibí elemento(s) de seguridad que pusieran orden, Por otra parte las personas en traje de baño en Lobby dan muy mal aspecto. Fuera de eso si regresaría a ese mismo hotel. September 17, 2014
Rated 4.0 out of 5.0 by Convenient airport hotel I had a 3-night stay at this comfortable hotel for a training conference at the hotel. Staff was friendly and helpful. September 13, 2014
Rated 2.0 out of 5.0 by Bathroom was a mess As we walk into our room I notice that that the carpet was dirty and the bathroom was even worse, It smell like they use a spoil mop head to clean the floor, the grout was dirty, overall the bathroom could use an update! Our pillows were very small. On the plus side they had a bar in the area! September 10, 2014
Rated 1.0 out of 5.0 by Comfortable bed. My initial impression on arrival was very good...The staff was friendly and efficient getting me checked in, but unfortunately, as the little things added up that impression faded It isn't anything that isn't easily addressed and corrected but when traveling for business my expectation for efficiency is high and to earn my repeat business, too many mistakes bring the average down to the point of exploring other options and recommending peers to look elsewhere for accommodations. To be fair, I've stayed at HI San Antonio only once so maybe I had the one-in-a-hundred disappointing experiences, As a person who travels often for business though, my life is complicated enough. September 8, 2014
Rated 1.0 out of 5.0 by USED KOTEX!! HEALTH & SAFETY WARNING! WORST Hotel Experience of my life!!! Spent a week in the Holiday Inn San Antonio Airport. Left my room one morning to attend our conference in the downstairs banquet room. Came back to my room and found a USED KOTEX next to my TOOTHBRUSH. Showed the pictures to the Managers on Duty. I got a sympathetic gasp from the pictures I showed them. They offered me nothing in return, not even a new toothbrush. I had to demand a new toothbrush and another cleaning person to remove the USED KOTEX. I have had bad experiences before at other hotels and got something in return for the experience. Nothing like this and received nothing in return, not even a change of rooms. I decided against uploading the pictures to not upset anyones stomachs. MANAGERS, STAFF, HOUSEKEEPING, need a course in HEALTH & SAFETY, & CUSTOMER SERVICE. DO NOT STAY HERE! September 6, 2014
Rated 5.0 out of 5.0 by Convenient location We are actually from the area but had a party a ways from home to attend and my husband had an early flight out of town. We chose to stay at the Holiday Inn as it was close to the airport. They have shuttles every 15 min to the airport early so it was easy for my husband to get to the airport in a timely manner. If we didn't get a breakfast voucher probably would have not eaten at the hotel, but had a good breakfast and the buffet had lots of options. September 6, 2014
Rated 5.0 out of 5.0 by awesomeness I enjoyed becoming a member and taking advantage of the late check out. Getting shuttled anywhere in a 3 mile radius a definite plus. I could relax have a drink and let someone else drive. September 5, 2014
Rated 1.0 out of 5.0 by New Bed The staff was very pleasant but I woke up with back and neck pain from due to the work out mattress. The mattresses should have been upgraded a LONG time ago. September 3, 2014
Rated 5.0 out of 5.0 by Couldn't have been better Our 1 night stay was flawless, from check in to goodbye waves the next day. We have stayed here before and the facility and staff are topnotch. The best service is the service you receive without having to look for it. That is this Hotel all the way. C September 2, 2014
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