Rated 3.7 out of 5 by 149
Rated 5.0 out of 5.0 by satvacation Great Customer Service
I would definitely recommend this hotel. We thoroughly enjoyed our stay and received excellent customer service throughout our stay!
August 12, 2014
Rated 4.0 out of 5.0 by panicpete A pleasant experiance
Although we started out a little confused, apparently Holiday In Express changed our reservation to Holiday Inn, we were very pleasantly surprised by the wonderful service we received from the staff at this Holiday Inn. Also, the staff relieved our complaint about having to pay an exorbitant amount for breakfast by signing us up for a breakfast coupon at a much lower rate...we still don't understand why Holiday Inn hasn't changed this very obvious weakness compared to Holiday Inn Express. We would be willing to recommend this hotel to others, and stay here again, primarily because of the wonderful staff, especially Rushon.
August 11, 2014
Rated 5.0 out of 5.0 by anymouse business stay
everything was excellent EXCEPT Getting there from anywhere is a challenge since somehow Texas Has a affinity for exits to nowhere and on-ramps to elsewhere. In other words not all exits lead to your destination
August 11, 2014
Rated 3.0 out of 5.0 by indsecco Value for the price
Conference was scheduled at the hotel so it was convenient.
August 10, 2014
Rated 5.0 out of 5.0 by dlpopp Business
Comfortable beds, friendly staff in all areas. I would recommend staying at this hotel
August 8, 2014
Rated 5.0 out of 5.0 by jamlub123 Great Hotel
Very clean, a little older, but it has been updated, everything was in good working order.
August 8, 2014
Rated 4.0 out of 5.0 by Valdez63 Good value
Room was clean and comfortable. Rate was reasonable with the group discount. Location was ideal for dining and shopping as well as convenient access to attractions in San Antonio.
August 7, 2014
Rated 3.0 out of 5.0 by Nurse Corps Certainly not my best IHG experience...
Lobby is updated and meeting facilities were great. Rooms were clean but a little dingy looking, especially the bathroom. Had to make several requests, over a two day period, to get an upgrade for being a platinum club member. At the end of the second day and after speaking to three other staff members, receptionist Dale was my saving grace, he was very responsive and accommodating.
August 5, 2014
Rated 5.0 out of 5.0 by QQVEPY San Antonio Airport HI
We stayed there since that was the location of the conference. The staff was extremely friendly and helpful. There are alternative dining locations within a short walk, a mall within walking distance and the airport is just minutes away. Real nice fitness room.
August 5, 2014
Rated 5.0 out of 5.0 by lucyta Me siento como en casa
En holiday inn siempre me tratan como si fuera mi casa van por mi a dónde los necesito me . mandan lo que pido realmente amo holiday inn
August 2, 2014
Rated 5.0 out of 5.0 by civilwarguy An Excellent Choice at the San Antonio Airport
This is a full service, big city airport hotel with all the expected amenities. What makes this an excellent option is the service. The front desk staff is courteous and efficient and the shuttle service to the airport is flexible and quite accommodating. I recommend this property without hesitation.
July 30, 2014
Rated 3.0 out of 5.0 by Hannah05 Nothing spectacular
To start, all of the employees I spoke with or who helped me were very nice. However, I had a few problems. First was that my sheets and my towels never got changed in my 3 day stay. I had to call room service for new towels twice before someone actually came and brought me towels.
Also, there was a bug where in the closet where my fridge was. I didn't get a good look at it, because I'm terrified of insects. So I just closed the door to the closet and stayed away from it for the rest of the night. Not a fun feeling when you have a phobia like that.
And finally, there was no continental breakfast, which was pretty disappointed for a more expensive hotel. And the food at the restaurant was ridiculously expensive for very small portions (that weren't even that good).
Overall, the customer service was great and friendly, but the actual product was lacking.
July 29, 2014
Rated 4.0 out of 5.0 by Annonymus Traveler Very good Hotel, But Rooms NEED to be cleaner!!!
Very good Hotel over all, But rooms to be cleaner!!! We contacted cleaning maids and they did spray the room and re-cleaned it again... but we felt like we shouldn't have had to have asked for this service... but once again? Av very good hotel over all thou...
July 28, 2014
Rated 4.0 out of 5.0 by Twinmom2 Decent for the Money
My only complaint would be the big stain on carpet that set the tone for my comfort level. The room décor was nice and then you see this nasty carpet stain that makes you not want to remove your shoes.
July 24, 2014
Rated 4.0 out of 5.0 by amm2217 Good Job
The staff at this hotel did an excellent job on a VERY busy weekend! I heard there were over 900 people in the hotel Friday -Sunday. When we arrived at 11:45 pm on Friday, the lobby was full of people. The staff remainded friendly and worked as hard as they could in order to get people checked in. The elevators were a little slow throughout the weekend, but that was to be expected. There was also some mischief which the hotel remedied by placing security personnel in the parking lot and lobby. What could have been a disasterous and unpleasant situation with so many people crammed into a tight space turned out to be an enjoyable stay in spite of it all. Thanks so much!
July 23, 2014
Rated 4.0 out of 5.0 by sean416 Nice rooms
Room was nice. Staff was very professional. Although I didn't get the room I reserved, the room I was in was neat, clean, and comfortable.
July 22, 2014
Rated 3.0 out of 5.0 by Jgnj Very noisy
Both of the adjoining rooms next to me had people in them and i could easily hear conversations, the bathrooms & general moving around in the rooms. I had just staying at a different Holiday Inn in a different town the previous few days and i couldn't hear anything in the rooms next to me and there were people in there.
Also, there was no continental breakfast, not even a thing of coffee around like in almost every other holiday inn i've stayed at.
The price was good but I next time i have to stay in San Antonio i'll try to Holiday Inn Express next door.
July 21, 2014
Rated 5.0 out of 5.0 by kwcno12 Great nights sleep and location
Great place to stay in San Antonio area. Right next to airport for easy travel. Had a little issue with leftover hair from another guest in bathroom. Also, someones car which was parked next to me, was broken into during the night. I think it was due to lack of awareness from the guest though...
July 18, 2014
Rated 2.0 out of 5.0 by Andrew H 154 no good
I would never go back. The rooms are small, not accomadating, and bill was incorrect.
July 16, 2014
Rated 4.0 out of 5.0 by dallas biddy hallelujah stay
Attentive staff and very friendly atmosphere. Love the location. Security on site. Parking lot was fully lit. I love you, Holiday Inn.
July 15, 2014
Rated 5.0 out of 5.0 by crazy traveler Great Accomodations
The staff was very friendly upon check in. I was not scheduled to be in San Antonio overnight. When my plans changed the hotel made every effort to accommodate my needs. I would definitely recommend this hotel to anyone traveling.
July 14, 2014
Rated 5.0 out of 5.0 by UIWAlumni Front desk was great
Every time I walked past the front desk area, all the hotel representatives were friendly and welcoming. From the front desk person to the manager, all were attentive to the customers that were needing assistance.
July 12, 2014
Rated 2.0 out of 5.0 by susan_53038 Please see previous comments
please see previous comments. I had an unpleasant stay on 5/24/14 and again on 7/4/14. I have always been very pleased with this hotel, Great location, friendly staff, clean rooms, but that has changed.
July 12, 2014
Rated 5.0 out of 5.0 by ajg17 how nice and comfortable the stay was.
How nice the hotel was and how my family loved the pool and the area.
July 10, 2014
Rated 4.0 out of 5.0 by jimbotdad Too bright in room
Couldn't close drapes all of the way.
A/C didn't appear to cool down all of the way...wanted under 70 deg F...maybe it was too humid?
July 8, 2014
Rated 5.0 out of 5.0 by PShan Would recommend
we enjoyed our stay; location is great; access to facility is easy; The only thing(s) I can say is the stairs are only Exit purposes and when on 2nd floor and elevators are incredibly slow, I'd like to take the stairs. The a/c unit had to be turned down very low to get cool, but it did work; refrigerator in room wouldn't get cold, but they provide ice and we had a cooler. All was very nice! We loved it and will go again
July 8, 2014
Rated 1.0 out of 5.0 by KCoronado Nice Location/ Poor Service & Cleaning
Location of this hotel is great. The initial check in was fast and easy since I had already made reservations online days before. We were staying right across a room full of young adults who were pretty loud and inconsiderate of others. It was about 11pm by the time we got to relax and we notice that there was a blood or feces stain on the comforter. Pretty disgusting. I called the front desk and a young woman answered and I told her the situation and her response was " I will let housekeeping know". Me thinking that she should send housekeeping up right away because of this unsanitary bedding she did not. We waited well over an hour and by this time my son wanted to go to bed so he used our comforter and we used the sheets from the bed. To top it off the young lady who I called did not acknowledge or show any type of empathy, which is very disappointing. I am aware you can not please every customer but as a business you try to fit every customer's needs as much as you can. I even wrote a note on the rapid checkout and personally handed it to the front desk clerk the day of check out and told her that I had wrote a little something for the manager. This happened on Saturday 6/28/14-6/29/14 and to this day I have not received any type of communication for this hotel. This is very upsetting, I even took pictures to show management if they ever contact me. I will not put them up for everyone to see. (room 317 to be exact). Thank goodness we only booked 1 night we were wanting to stay for 2 nights but that goodness we didn't. We ended up taking our business else where because of how disgusted we were. The overall hotel is nice but my experience was not so great. I hope this will not happen in the future. I am a strong believer to give second chances but we will see.
July 7, 2014
Rated 3.0 out of 5.0 by Tx-traveler OK for an overnight stay
Located right off I-410 the rooms are clean and the staff is friendly but not as receptive/professional as other places I have stayed. Very tight turn off the access road and traffic can be heavy at times. The mall is close by but has limited walkways-unable to get there safely by foot. Conference rooms are small but well supplied and replenished during breaks. Wireless internet was available but sporatic and very slow download speeds, especially at peak hours. The elevators were older and slow and wait times during conf breaks took a long time. No stair-up option available.
July 7, 2014
Rated 3.0 out of 5.0 by HR60 Comfortable bed and mediocre service
Okay to sleep, good gym and business center. No safe so don't leave valuables. Staff lacks attention to detail. Breakfast buffet overpriced for what is on it.
July 7, 2014
Rated 3.0 out of 5.0 by SMDDS Stay at this Holiday Inn below expectations
The suite I reserved was not available and I was provided with keys to a standard room with double beds. The front desk staffer did not advise me of the error or offer to adjust the rate accordingly. The problem was resolved by a manager the next day, but our return to the hotel a few days later was marred by unfinished maintenance work in our room that delayed our being able to use it by at least 20 minutes. No offer was made to provide another room. This visit did not meet my expectations for a stay at a Holiday Inn Hotel.
July 6, 2014