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Rated 3.7 out of 5 by 154 reviewers.
Rated 3.0 out of 5.0 by First night nightmare, Second and Third nights much better. Shuttle service to and from airport expeditious and reliable. Restaurant chef uses way too much salt in EVERYTHING he cooks. Cafe help was excellent. Front desk with Xavier in charge was horrible (first day) and with Austin the General Manager in charge was above average (second and third day). Until the second day the room, rate, and amenities in the room (from dirty windows, to no refrigerator to dead phone to no shower curtain being non-existent) was terrible and Xavier did zip to correct most of it. The second day Austin not only corrected it, he updated my reservation to the club level floor for my inconvenience. The above grades represent an average of both encounters and management representation. March 7, 2014
Rated 5.0 out of 5.0 by Hotel stays Great room, front desk was very welcoming! The rates were awesome February 26, 2014
Rated 5.0 out of 5.0 by Javier is an asset to your company. . . I travel often. When my reservation somehow gets changed from an executive king to two queens, I am reminded of the downside to traveling. Javier, however, reconciled the issue before it even became one. He immediately put me a room with a king-sized bed, and I was very appreciative at how smoothly Javier handled the situation. When I made my way up to the newly acquired room, I find that it is already occupied. After trying the card keys on multiple rooms in the vicinity thinking that the room number was just miscommunicated, I made my way back down to the lobby. At this point, I had traveled, spent six hours on-site with a new client, and I was ready to take a twin-sized bed in the janitor's closet if that was all that was available. Javier then apologized for the inconvenience by upgrading me to a suite. This man DESERVES RECOGNITION!!! From the way that he handled each obstacle, I can tell that he has an analytical mind that diagnoses problems to their most efficient and timely resolution and does so swiftly. Please feel free to contact me for further information regarding my stay. Sincerely, -Stephen February 23, 2014
Rated 2.0 out of 5.0 No club floor benefits We selected this hotel after calling to make sure there was a bar with large screen TVs available for watching the super bowl. We requested club floor level in order to have the option of watching the super bowl in the club lounge. We check in, go immediately to the club lounge and enter a room that is being used for storage of furniture. We go to the large screen TV outside the bar and because of its location near the entrance sliding doors it quickly became uncomfortable due to cold air coming in every time someone entered the hotel. We decide the bar with the smaller TVs is the best option. The bar stools in front of two smaller TVs are full so we sit in front of the third television. The huge TV on one wall is not working. We want to order food and the waitress says we can only order appetizers unless we are seated on the bar stools. So, we order appetizers. I cannot tell you how long we waited on sliders and fries but it was long enough to have them comp the price of the appetizers. After receiving the appetizers, there are no condiments or napkins offered. I look around and everyone seated in the bar has plates of food in their laps. Prior to this, the hotel driver was to pick us up from the rental car office at the airport five minutes away from the hotel. I called when we were ready to be picked up and am told it will be 5 minutes. I called again after waiting 30 minutes and am told the driver is on the way. It is close to 5:00 and the super bowl starts at 5:30. The driver wants to make another pick up at the airport but the person is not there. Meanwhile back at the hotel, our companion traveler is having to make two calls to the front desk as heat is not working due to air conditioning from previous day. Later, he decides to have a soak in the tub. The stopper is not working so there is no bath option. Our companion goes to talk to management, there is no manager on duty. So, he asks the manager to contact us the next morning. We check out at ten and no word from management. February 7, 2014
Rated 5.0 out of 5.0 by updates GREAT Very enjoyable and relaxing stay Love the new decor in rooms and hotel Staff VERY friendly and helpful Thanks for good experience January 23, 2014
Rated 3.0 out of 5.0 by Internet very very slow The bathroon floor was dirty, they do not mop everyday. There was no coffee for the rooms. This is the first time that I have this kind of problems in a Holiday Inn January 7, 2014
Rated 5.0 out of 5.0 by Best experience by far Our stay couldn't have been better. When we arrived, my son was ill and the staff went above and beyond to help. Javier deserves a huge thank you for being so kind. He even asked my son how he was feeling when we passed by the front desk the following day. January 7, 2014
Rated 4.0 out of 5.0 by Good service, but Very knowledgeable staff and very attentive. The problem we had with sleep quality was that our room was right next to the elevator machinery room, so we heard the elevator motor come on every time the elevators were used. And we had to ask for towels one day because the room service staff did not supply us with fresh towels. The room was cleaned and made up, they just forgot to supply fresh towels. January 5, 2014
Rated 3.0 out of 5.0 by Need better staff Staff should take care of their customers rather than speak with each other. January 4, 2014
Rated 5.0 out of 5.0 by welcome The welcome from the staff was not great. They did not provide any direction to the room or amenities. If I had not stayed here several years ago I would not have know where to go. December 29, 2013
Rated 4.0 out of 5.0 by Comfortable But The room was nice and comfortable but housekeeping did not clean very well and did not restock the coffee. The room was clean on check in. The restaurant service was slow on the second and third mornings and the waiter got my order mixed up with the table next to us. Food was very good when we finally got it though. Took 1 1/2 hours for breakfast on second morning 12/26 and almost as long on 12/27. Waiters were friendly and courteous, but disorganized on 12/26 & 12/27. Rest. Manager and waiter were professional and both sincerely cared about the mix up. Overall, the stay was good, just need to be patient at breakfast, and hopefully the Housekeeping service was just one off. The location 10 minutes away from the medical center was helpful. December 29, 2013
Rated 4.0 out of 5.0 by nice Will stay again. Close to alot of food and shopping. December 26, 2013
Rated 3.0 out of 5.0 by Management Hostipality/Customer Service We were there to participate in a semi-state football tournament. Reservation was under football team this should have been an indication we would have over 80 kids with us. After our game we went to hotel hoping to have a small party for kids in lobby. Manager informed us immediatley that kids had to be controlled. Did not want us downstairs handling food out. After a few persons talked to him he allowed us to sit in the cafe area. knowning we were alot of people and informed us immediatley after pizza we had to take kids up to our rooms. Not too event friendly in my opinion. At 11:30 asked for sheets for our sleep sofa was told ok will have for you shortly. I waited an hour and called again was then told I had to go get them myself from lobby. Had two small kids with me decided to take sheet off bed to place on bed. Thank you for your attention to this response. December 11, 2013
Rated 5.0 out of 5.0 by Plenty of room Quick check-in, plenty of luggage carts available, large room with a comfortable bed and plush pillows. November 26, 2013
Rated 5.0 out of 5.0 by Awesome renovation!!! The renovation of the rooms is unbelievable. They look great!!!! Now if the GYM could be redone.... The front desk was helpful always! November 20, 2013
Rated 3.0 out of 5.0 by bad renovation... This hotel is currently undergoing renovations… it’s sad to say the property owner, architect or property management missed the mark. Yes, they did remodel the living quarters, new furniture, new carpet and new wall paper/paint. They missed the mark because the restrooms are all stuck in the 1980’s pink tile and pink granite… didn’t even bother to paint the walls or door frames… Why go half the way…??? Enjoy the popcorn ceilings… November 19, 2013
Rated 5.0 out of 5.0 by great service staff was terrific, specifically Raffy and all her associates working with her on 11-13-13 between 1pm - 7pm November 18, 2013
Rated 5.0 out of 5.0 by Service was over the top! I rencently stayed at this property for a workshop I coordinated. Everyone took a great amount of pride in their work and went above and beyond to ensure not only my needs, but the needs of the workshop were satisfied. The banquet manager is fantastic. Although the facility is not brand new, it is well maintained and very clean. Definitely one of my favorite hotels! November 15, 2013
Rated 5.0 out of 5.0 by Great location and service We have stayed at this hotel before and will stay in future visits to San Antonio. Excellent staff and service. November 14, 2013
Rated 3.0 out of 5.0 by Great Staff I attended a conference and found the staff and food to be really great. The room was ok, but I understand they are in the middle of a huge remodel and hopefully the rooms will be updated. Having said that the bed was comfortable. The biggest concern I had was in the mornings early, the lobby bathrooms were not cleaned and there glasses, and dirty ashtrays still left outside from the night before. November 13, 2013
Rated 3.0 out of 5.0 by Don't be in A Hurry I am a dedicated, IHG consumer, and try not to complain, but after a long day, it took way to long to get checked in. The gentleman looked up from his computer and said, "checking in?" . . . WOW, never got that one. Usually get a welcome, or thank you for returning, or thank you for being a priority club member or something. Disappointed is I can say. The check in process seem to take forever. Only one person at the desk and it felt like his first night . . . be patient is all I can say. November 11, 2013
Rated 1.0 out of 5.0 by Never Again Started off, placed call as the website indicates for a pickup at the airport. Well , twice the guy drove right passed me as I was waving him down. I stood right under the sign that said hotel shuttle... I called and by the third phone call, I was none too happy. I waited over an hour before on the third call the driver stopped. He apologized and he said " sorry I was talking and not paying attention". Really twice ....... Go to the room, no water offered even as a Platinum member. Then noticed all the pillows piled in the middle of e bed. One had some substance on it. I picked a clean one. Needless to say I didn't sleep well, finally got up at 4 am and just left for the airport.... One of the worst experiences ever. November 9, 2013
Rated 5.0 out of 5.0 by Great Stay Room was very clean. Great staff from check in to check out. I will be back! November 3, 2013
Rated 5.0 out of 5.0 by VERY GOOD my stay at your hotel was very pleasant. thank you for your service on behalf of me and my family October 31, 2013
Rated 1.0 out of 5.0 by Terrible service and room The moment I walked into the hotel, I knew that the rumors I'd heard that Holiday Inns were worth a try again was wrong. The entire hotel reeked of mildew and the lobbies, elevators and rooms were horribly outdated. I was concerned about noise given the proximity to the airport, however the air conditioning unit did a fine job of drowning out the planes as well as conversation and even--sadly, I'm not kidding--knocking out the wifi which dropped every time that the air conditioner kicked on. There was trash in the lobbies, and the parking lot was dificult to navigate. As disappointing as the property was, it was unfortunately outpaced by the staff. After first making the effort to find a staff member (none were at the desk when I arrived around 8:00 p.m.)I quickly saw that the staff was more interested in joking around than in helping me get to my room after a very long day. The check-in process took approximately 15 minutes for some reason. Unfortunately, this levity also came at a price--as my wife and I were given a key which opened the door to the room we had been assigned--where SOMEONE ELSE WAS ALREADY IN THE ROOM. Thankfully we didn't walk in on anything embarrassing, but there really is no excuse for sending us to an already-occupied room. Worse still, this meant that I had to go back to the front desk and interact with the staff again! They made quick apologies, but did not accompany me to the room to ensure that the same mistake did not happen again, or, honestly, seem to have been that surprised that this happened (is it commonplace there, I wonder)? If nothing else, the hotel experience was consistent as were later required to call three separate times and wait 30 minutes for an airport shuttle that is supposed to make stops at least every 15 minutes. In short, this was BY FAR the worst IHG experience that I have ever had, and I will continue to look to other brands than Holiday Inn as a result of this experience. October 11, 2013
Rated 5.0 out of 5.0 by Welcoming Hotel This hotel is located just off of the I-410 Loop, within walking distance of a few great restaurants and just a small number of blocks from the mall. You can also hop on the hotel shuttle and be at the Airport or any welcoming public venue within three to five minutes. It is very quiet with a quaint, yet attractive hotel lobby, giving anyone in the workout area a great view, without interruptions. Employees are welcoming and approachable, and responsive. The restaurant area is inviting and friendly, with instantaneous welcoming service, full breakfast menu and a self-service bar with healthy choices. The hotel provides minimal interruptions, comfortable beds, and almost every amenity. September 29, 2013
Rated 5.0 out of 5.0 by San Antonio September 2013 The accomodations were very nice with a great location. The staff was excellent and very friendly. The rooms were large and comfortable September 26, 2013
Rated 4.0 out of 5.0 by Better Pillows I know that I am a rich American, spoiled beyond belief. My only request for the hotel that I am staying in is that they provide a good pillow. You folks need to work on that. September 25, 2013
Rated 1.0 out of 5.0 by never stay in the holoday inn Don"t have the bed i ask for Fisrt day 2 mens in my room fixing tv for more then 3 hour. Last day try to sleep and they have people working on the 8 floor making noices. Talk to the manage in the only answer i get was sorry we doing renovation, really!! by 7:30 in the morning. Never agen I stay in Holiday Inn Airport, San Antonio September 23, 2013
Rated 4.0 out of 5.0 by great food will be back,good food, relaxing atmosphere,clean room September 15, 2013
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