Rated 4.0 out of 5 by 67
Rated 3.0 out of 5.0 by MEINTX Bad customer service
Will not be staying at this Hotel again due to the way we were treated. Had to wait in the lobby for an extended amount of time for our room. Was not able to get in until after 8PM. Numerous problems trying to get the the second room that was reserved weeks in advance. Felt that we should have been compensated in some way.
July 25, 2014
Rated 3.0 out of 5.0 by Tony07 Experience
Wow , surprised of my recent experience at the Holyday inn, it was terrible since the moment I checked in. No wifi , and the lobby was full of people complaining for several reasons. After the first night, we left for the entire day and when we came back we realized our room wasn't cleaned and when I went to the front desk to let them know the lady there told me that my room was not going to be cleaned 'cause they didn't have no one available until next day ??? I will not recommend this place to anyone. If you have the chace to stay at another hotel do it !
July 23, 2014
Rated 3.0 out of 5.0 by Donna 49 Hotel did not meet expectations
Upon arrival, we had to wait for the rooms to be finished. Room towels dirty. Floors not vacuumed, pool area neglected. Pool towels were picked up and washed, but trash was not removed. Expected a hot breakfast, instead had to purchase breakfast at $10.00 per person. Will not stay at this location again.
July 23, 2014
Rated 2.0 out of 5.0 by Unhappy Weekend Customer Can I get my room?
We arrived after checkin time and found that our room wasn't ready. We had to wait approximately 30 minutes and finally got into our room. This made us late for a wedding we were attending that evening.
We had asked for a view and got one of the top of a trucking business with the highway beyond.
The hotel and room was clean, but we were so disappointed in the service!
July 20, 2014
Rated 5.0 out of 5.0 by getzdone Outstanding Service
Best staff anywhere!
These folks will bend over backwards to make you happy!
Gen and Lauren are both Super Stars!!!
July 17, 2014
Rated 3.0 out of 5.0 by RAB38 Check in process
We arrived at the hotel at approximately 5:15 PM. Rooms were not ready due to an apparent issue with housekeeping. Numerous parties were waiting for their rooms. The check-in staff was visibly stressed and tried their best to handle the situation as best possible.
Fortunately we were not pressed for time and our room was ready after about a 45 minute wait.
Also, I was not impressed with the bathroom - it is way to small and not up to the standards I have seen in comparable properties.
That is the primary reason for my overall experience rating.
July 16, 2014
Rated 3.0 out of 5.0 by rudy1970 great customer service
rates where different on bill,had to pay for breakfast,
July 16, 2014
Rated 3.0 out of 5.0 by K9Luver Nice stay
I selected this hotel b/c it is literally the only one in this area that is semi-full-service, meaning it has a full restaurant and bar as well as room service option (though breakfast only).
It was clean and the staff was very friendly. Food was good, but not gourmet - what I expected.
Took several calls to the room service number and front desk to order on more than one morning, but when breakfast arrived it was what I ordered, hot and very good.
There was some confusion about the availability of shuttle service when I checked in. I was told prior to arriving it was available to my destination, but the late night crew told me it was not. This was easily rectified in the morning with a call to the hotel manager. Sounded like a training issue.
Overall good experience and I would stay here again.
July 15, 2014