Rated 4.0 out of 5 by 37
Rated 5.0 out of 5.0 by Deni143 Felt like home
We had a great weekend. Great hotel accommodations. We definitely will return.
November 22, 2013
Rated 4.0 out of 5.0 by binderman Nice hotel, comfortable bed
The hotel was good, but the entry drive was very hard to negotiate from Redland road. It is located on a blind hill and very difficult to enter and exit in rush traffic. And the Redland exit is very hard to see from US 281.
I had reserved 2 rewards nights, but had to leave after the first night. I asked the desk clerk if I could get the rewards points reinstated for the 2nd night, but she seemed very disinterested in trying to do that for me.
November 8, 2013
Rated 4.0 out of 5.0 by Kimk5 Comfortable bed and clean room.
Lobby was very nice. Check-in easy. Very nice room with comfortable beds. Very nice Holiday Inn.
October 30, 2013
Rated 5.0 out of 5.0 by Becky1973 Great service!
We booked this hotel for sleeping rooms and hospitality room for our high school reunion. The staff took very good care of us......Thelma, Arturo and the front desk staff "bent over backwards" to ensure every need was met. Thank you all so much and I will definitely recommend this hotel to anyone staying in this area, as well as other Theodore Roosevelt alumni having their reunions.
October 22, 2013
Rated 1.0 out of 5.0 by RewardMemberMRR Rewards Member MRR and Policy
I truly enjoyed my rewards points stay, but it was tarnished by the hold placed on my charge card. The hold that was placed was without my consent or my knowledge. The IHG policy of placing a hold on charge cards without the consent or knowledge for what I might purchase at the hotel is unacceptable with me. What would keep IHG from holding $500 or $1000 per day without my consent or knowledge, which would mean that I would reduce my stay or not be able to stay at all. I will not be staying at an IHG facility in the future unless forced to.
August 16, 2013
Rated 4.0 out of 5.0 by macworth Great staff...! good, clean comfortable hotel.
Great staff...! Great Hospitality, made us feel welcome. The hotel was clean and comfortable. Overall good experience.
August 5, 2013
Rated 4.0 out of 5.0 by Scotts13 Clean and comfortable
Although the desk staff was a bit curt, our overall stay was good. Clean beds and bathroom. We came in late and left early, but other guests seemed to be enjoying the pool and outdoor lounge area. Parking was well lit and easily accessed. Drive way was a bit hard to see coming in in the dark.
August 1, 2013
Rated 2.0 out of 5.0 by Simkins12 Staff
We stayed at this Holiday Inn because of its proximity to a wedding event center. There was a large contingency of our family at this facility.
I observed a front desk associate (male) rudely stare down my son (who was merely entering the establishment) as if looking down on him. I observed the staff for a bit longer and found his manners to be lacking. Regardless if he is addressing an adult or child, they are guests/patrons and should be treated with respect.
Later on that day I ran into the same staff member who could barely muster the words, "thank you" when we asked what floor he was going to and pushed the button for him. I've never seen a hotel staff member more standoffish.
I regularly stay at Holiday Inns, Marriott, Hyatt and Hilton's. This was by far my worst experience.
Last issue, I called over 2 months in advance to request an upgrade to a suite and the staff member who answered stated that she could not give me one, when one was available. No reason, other than she could not do it.
July 26, 2013