Rated 4.0 out of 5 by 41
Rated 5.0 out of 5.0 by AussieinUkraine Excellent Service!
Needed a place to stay before attending an early morning meeting. Arrived late in the evening, front desk put me in a suite. Excellent service all around. Would definately stay here again!
February 26, 2014
Rated 1.0 out of 5.0 by tomintexas They do not care
I will not stay at this Holiday Inn again. There is nothing wrong with the building, but the staff is totally disconnected, untrained, and uncaring.
First I was not recognized as a Platinum guest. This hotel does not provide any recognition of IHG rewards Platinum guests. The person that checked me in was not at all friendly and seemed uncaring. I asked for an upgrade and was simply told “no.” That was just about the total conversation with this clerk.
Second, the evening food service staff is completely clueless. The bartender is also the server for the restaurant. His appearance was unprofessional. He needed to shave and he was wearing a Callaway golf cap backwards and sideways. Not exactly a professional appearance. He was completely unresponsive to customers. He was more interested in watching TV and sending text messages than helping customers.
I intended to stay two nights, but I moved to a different hotel the second night.
February 7, 2014
Rated 5.0 out of 5.0 excellent hotel condition, close to amenities
We enjoy our night stay. Plenty of restaurants around. Close to the Natural Bridge Caverns and the safari.
We recommend this hotel.
February 4, 2014
Rated 5.0 out of 5.0 by TomJDL Great experience and love this place!
From the front desk to the room to the bar/dining area I was made to feel like family. The guests in the lounge area pick up on this and made the stay even more memorable. I travel nationally and stay at all of the hotels but this little gem was simply terrific. I loved the steak salad as much as the person serving it. I'll go out of my way to come back! This place is new with great management.
December 9, 2013
Rated 5.0 out of 5.0 by Deni143 Felt like home
We had a great weekend. Great hotel accommodations. We definitely will return.
November 22, 2013
Rated 4.0 out of 5.0 by binderman Nice hotel, comfortable bed
The hotel was good, but the entry drive was very hard to negotiate from Redland road. It is located on a blind hill and very difficult to enter and exit in rush traffic. And the Redland exit is very hard to see from US 281.
I had reserved 2 rewards nights, but had to leave after the first night. I asked the desk clerk if I could get the rewards points reinstated for the 2nd night, but she seemed very disinterested in trying to do that for me.
November 8, 2013
Rated 4.0 out of 5.0 by Kimk5 Comfortable bed and clean room.
Lobby was very nice. Check-in easy. Very nice room with comfortable beds. Very nice Holiday Inn.
October 30, 2013
Rated 5.0 out of 5.0 by Becky1973 Great service!
We booked this hotel for sleeping rooms and hospitality room for our high school reunion. The staff took very good care of us......Thelma, Arturo and the front desk staff "bent over backwards" to ensure every need was met. Thank you all so much and I will definitely recommend this hotel to anyone staying in this area, as well as other Theodore Roosevelt alumni having their reunions.
October 22, 2013