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Rated 3.9 out of 5 by 96 reviewers.
Rated 4.0 out of 5.0 by Great hotel Great staff, easy checkin/checkout. Restaurant staff was friendly and efficient (shout out to Julie). Basically all good except for the following: - the in room AC/Heater unit is loud -the internet service never seemed to work...had to use my own hotspot to connect. July 13, 2014
Rated 5.0 out of 5.0 by Rest after s long day After a long day, the pool and hot tub were a treat. The bed was very comfortable. I didn't eat at the hotel restaurant, but breakfast smelled delicious. July 1, 2014
Rated 5.0 out of 5.0 by Breakfast Good; Bar not so good. This is the second time we have stayed here where the bartender was very boring and we did not have good service. Normally when we stay here, the service for food and drinks is very good. The last 2 times, the same bartender was working and he does not talk to you, does not stay in the same room and wanders off a lot. He is not very social. We had to wait for our drinks every time and got tired of waiting then getting warm beer. He just doesn't seem to care. He looks busy but he doesn't seem to get much done. One time I ordered food but had him take it back because it was cold after he waited so long to bring it to me. I was upset and hungry but didn't want cold food. I went somewhere else to have dinner the last time. Now for breakfast it was different. The waitress was great and she made sure we were happy. The food was good and what I ordered and quickly. I was going to talk to the manager because I had met the manager when we first went to this hotel in 2009 right after it opened, and the manager, a small blond woman, was very nice and helpful. She was great. I know it has changed managers several times since and I didn't want to make a blemish on the manager because the bartender is bad. I recommend they get another bartender with some social feelings toward customers. This one never said a kind word if any words besides huh. June 30, 2014
Rated 5.0 out of 5.0 by Great Place Very friendly and helpful staff, found my wife wedding band after we check out. Will stay there on our next visit June 29, 2014
Rated 1.0 out of 5.0 by Poor Custoemr Service No response by the staff, to numerous attempts to reach the Manager. Business Center is horrid! It is the size of a closet and NOTHING WORKED!! No mouse to use, no internet connection on either computer..what's worse was no one bothered to fix the issue the next day. I would not recommend this hotel! June 26, 2014
Rated 5.0 out of 5.0 by Staff Friendly, helpful, and knowledgeable ! I would pass up a closer Holiday Inn to come to this one because of the staff! Great service! June 22, 2014
Rated 5.0 out of 5.0 by Good Room Overall the room was clean, the staff was friendly and the check in/out process was smooth. June 11, 2014
Rated 3.0 out of 5.0 by It worked for what we needed. Overall, the stay met our needs. The beds were comfortable and the location was where we needed it to be. We ordered room service on one occasion; the food was good and they were gracious in meeting our needs when our time frame was moved. The front desk staff was extremely friendly and accommodating, especially when we had problems, and unfortunately, there were more than a few: the AC unit never shut off so it was a bit difficult to sleep thru the night; what we thought was the only phone in the room didn't work; hot/cold cups and in-room coffee were never replaced in our 4 night stay. The AC was never fixed, we found another phone, and we just started picking up cups and coffee on our way in each night. June 5, 2014
Rated 5.0 out of 5.0 by It was nice Although I did not get to stay more than 12 hours, it was very comfortable, pool and fitness center was great. I mainly just went there to rest while on the road. I wish I could enjoyed it longer. It was very pleasant as far as the room and pool. I would stay there again in the future. May 21, 2014
Rated 5.0 out of 5.0 by Great Hotel Experience I have been staying at the Holiday Inn North - Hill Country on business each week for several weeks in a row. The staff is very responsive and courteous and I have never had a problem extending my stay or reducing my stay based upon my business needs for the week. The room is always comfortable and clean. There is nothing negative to say about my experience staying at this location. May 19, 2014
Rated 5.0 out of 5.0 by david very nice hotel the price was good it was clean nice beds had a good bar with a wonderful bar tender prices were good.hope we can come back soon. May 8, 2014
Rated 3.0 out of 5.0 by Packages I booked a romance package that included breakfast and a bottle of wine. I had to ask for my breakfast coupon but had to explain your own package. Never did get the wine. Breakfast was cold. May 6, 2014
Rated 5.0 out of 5.0 by Great spacious rooms This was a wonderful stay for our family. We enjoyed the large rooms with space for relaxing. There were a lot of students in the hotel that weekend, but when we entered our room it was total silence. Awesome sound insulation. :o) April 30, 2014
Rated 5.0 out of 5.0 by very comfortable beds Quiet rooms and comfortable beds make for a restful night. Thank you for your service. In the past month, we have been staying there almost once a week and have not been disappointed with service. Thank you. March 28, 2014
Rated 5.0 out of 5.0 by Great location and friendly service We brought our grandchildren here during Spring break to visit close by attractions. The room was wonderful and we had a great time. March 17, 2014
Rated 2.0 out of 5.0 by Decent The stay I had this time was one of the worst at Holiday Inn. The room I enetered had really bad smell . It seems like people stayed in that room before had animal in the room. THe room was not properly freshened after previous stay. March 15, 2014
Rated 5.0 out of 5.0 by nice room with couch and two tvs great place to stay. close enough to the city but far enough away March 8, 2014
Rated 5.0 out of 5.0 by Excellent Service! Needed a place to stay before attending an early morning meeting. Arrived late in the evening, front desk put me in a suite. Excellent service all around. Would definately stay here again! February 26, 2014
Rated 1.0 out of 5.0 by They do not care I will not stay at this Holiday Inn again. There is nothing wrong with the building, but the staff is totally disconnected, untrained, and uncaring. First I was not recognized as a Platinum guest. This hotel does not provide any recognition of IHG rewards Platinum guests. The person that checked me in was not at all friendly and seemed uncaring. I asked for an upgrade and was simply told “no.” That was just about the total conversation with this clerk. Second, the evening food service staff is completely clueless. The bartender is also the server for the restaurant. His appearance was unprofessional. He needed to shave and he was wearing a Callaway golf cap backwards and sideways. Not exactly a professional appearance. He was completely unresponsive to customers. He was more interested in watching TV and sending text messages than helping customers. I intended to stay two nights, but I moved to a different hotel the second night. February 7, 2014
Rated 5.0 out of 5.0 excellent hotel condition, close to amenities We enjoy our night stay. Plenty of restaurants around. Close to the Natural Bridge Caverns and the safari. We recommend this hotel. February 4, 2014
Rated 5.0 out of 5.0 by Great experience and love this place! From the front desk to the room to the bar/dining area I was made to feel like family. The guests in the lounge area pick up on this and made the stay even more memorable. I travel nationally and stay at all of the hotels but this little gem was simply terrific. I loved the steak salad as much as the person serving it. I'll go out of my way to come back! This place is new with great management. December 9, 2013
Rated 5.0 out of 5.0 by Felt like home We had a great weekend. Great hotel accommodations. We definitely will return. November 22, 2013
Rated 4.0 out of 5.0 by Nice hotel, comfortable bed The hotel was good, but the entry drive was very hard to negotiate from Redland road. It is located on a blind hill and very difficult to enter and exit in rush traffic. And the Redland exit is very hard to see from US 281. I had reserved 2 rewards nights, but had to leave after the first night. I asked the desk clerk if I could get the rewards points reinstated for the 2nd night, but she seemed very disinterested in trying to do that for me. November 8, 2013
Rated 4.0 out of 5.0 by Comfortable bed and clean room. Lobby was very nice. Check-in easy. Very nice room with comfortable beds. Very nice Holiday Inn. October 30, 2013
Rated 5.0 out of 5.0 by Great service! We booked this hotel for sleeping rooms and hospitality room for our high school reunion. The staff took very good care of us......Thelma, Arturo and the front desk staff "bent over backwards" to ensure every need was met. Thank you all so much and I will definitely recommend this hotel to anyone staying in this area, as well as other Theodore Roosevelt alumni having their reunions. October 22, 2013
Rated 1.0 out of 5.0 by Rewards Member MRR and Policy I truly enjoyed my rewards points stay, but it was tarnished by the hold placed on my charge card. The hold that was placed was without my consent or my knowledge. The IHG policy of placing a hold on charge cards without the consent or knowledge for what I might purchase at the hotel is unacceptable with me. What would keep IHG from holding $500 or $1000 per day without my consent or knowledge, which would mean that I would reduce my stay or not be able to stay at all. I will not be staying at an IHG facility in the future unless forced to. August 16, 2013
Rated 4.0 out of 5.0 by Great staff...! good, clean comfortable hotel. Great staff...! Great Hospitality, made us feel welcome. The hotel was clean and comfortable. Overall good experience. August 5, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Although the desk staff was a bit curt, our overall stay was good. Clean beds and bathroom. We came in late and left early, but other guests seemed to be enjoying the pool and outdoor lounge area. Parking was well lit and easily accessed. Drive way was a bit hard to see coming in in the dark. August 1, 2013
Rated 2.0 out of 5.0 by Staff We stayed at this Holiday Inn because of its proximity to a wedding event center. There was a large contingency of our family at this facility. I observed a front desk associate (male) rudely stare down my son (who was merely entering the establishment) as if looking down on him. I observed the staff for a bit longer and found his manners to be lacking. Regardless if he is addressing an adult or child, they are guests/patrons and should be treated with respect. Later on that day I ran into the same staff member who could barely muster the words, "thank you" when we asked what floor he was going to and pushed the button for him. I've never seen a hotel staff member more standoffish. I regularly stay at Holiday Inns, Marriott, Hyatt and Hilton's. This was by far my worst experience. Last issue, I called over 2 months in advance to request an upgrade to a suite and the staff member who answered stated that she could not give me one, when one was available. No reason, other than she could not do it. July 26, 2013
Rated 4.0 out of 5.0 by Great rooms, less than average service Hotel is relatively new, staff is not experienced in the hospitality industry. No recognition for priority members. July 19, 2013
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