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Rated 4.0 out of 5 by 145 reviewers.
Rated 5.0 out of 5.0 by Nice hotel, great pool We would definitely stay at this hotel again if we were in the area. The staff at the desk were all very pleasant and our waitress in the restaurant was great. Our rate did not include the breakfast buffet which would have been nice. Some of us ordered off the menu and some at the buffet. All the food was very good. Our room was clean and a good size. The best part was the outside pool for our grandkids. The wide flat edge along one side of it made it more fun for them and easy to get in and out. Luckily it wasn't too crowded or it might have seemed a little small. All in all we had a nice stay and wished we could have stayed more than one night. August 18, 2014
Rated 5.0 out of 5.0 by Very good experience! Very clean and comfortable - convenient to Seaworld..... our second stay here and highly recommend this Holiday Inn! Staff friendly and accommodating! August 18, 2014
Rated 5.0 out of 5.0 by Great service Special thanks to the front desk manager, Lance who shipped our grandson's glasses which had been accidentally left in one of our rooms. Thanks Lance. August 17, 2014
Rated 3.0 out of 5.0 by No attention to details Stayed in this property numerous times while on business in San Antonio. Always enjoyed the stay, until recently it appears the staff and the hotel lacks the professional appearance as it did in past. The TV remote in room did not work. When reported to the front desk, they allegedly sent a person to fix it. That day it did not happen. Next day the person came and corrected a part of the problem leaving the rest still inoperable. The bathroom was not clean as in the past - and the light cover in the bathroom was mossing. The last three visits I was not recognized as IHG Rewards Club Member. The bed sheets did not look perfectly clean either. Hopefully all this will get better. Perhaps more training for the staff will help. August 15, 2014
Rated 5.0 out of 5.0 by Amazing service, great stay Staff was amazing. Rooms were very nice and I would highly recommend this hotel to anyone staying in the area. August 14, 2014
Rated 4.0 out of 5.0 by Good Hotel for SeaWorld This might just be the closest you can stay to SeaWorld. It is a nice-looking hotel and has a good restaurant on site. They have a fantastic (though a little pricy at $14) all-you-can eat breakfast buffet. The staff was friendly and attended to our requests immediately. Lots of kids stay here so there is some minor damage here and there, so don't expect perfection, but all of it is minor stuff that doesn't effect your stay. Our particular room had a lumpy bed, but serviceable, and a clogged drain in the bathtub. YMMV. Perfect spot to stay if you are going to SeaWorld. August 14, 2014
Rated 4.0 out of 5.0 by Free Shuttle to Sea World! Great Beds! It was great to not have to drive and park at sea world- Driver was very accommodating. The bed was very Comfy! I did experience issues with how slippery the exit of the tub was- Even being aware , fell twice.. :( AC worked GREAT! :) Room was clean and comfortable. Microwave was, lame-took 4 mins to reheat mashed potatoes. ? Mini Fridge worked great. August 14, 2014
Rated 2.0 out of 5.0 by Horrible Hotel. Hotel was dirty on all the levels. The door to our room was missing the plate on the door frame, so whenever someone in our hallway shut the door our door would vibrate/shake. 2 out of our 3 nights we did not have hot water to take a shower with. The first night we called, they called back and said the boiler was turned off and to give it some time to heat back up. It never did that night. By morning I was able to have a warm shower. The second afternoon we called we were told that "this is a hotel and the water would not be scalding hot". My husband said he understands that, but we should not have to take cold showers either. She called back 20 mins later and said the boiler temperature was turned down to low. The food in the sports bar is over priced for the quality of food you get. August 13, 2014
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