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Rated 3.7 out of 5 by 87 reviewers.
Rated 2.0 out of 5.0 by Unattended Room I typically would not comment, but I was sent to a room that was either occupied or the key would not work. I waited for someone to come bring a key for a different room as I was exhausted. The room was not as clean as I would have expected and carpet seem dirty, lamps were without bulbs. I was too exhausted to bother calling housekeeping. The staff and all were extremely nice. But a hotel that gets that much traffic (Seaworld) looked well used. The lamps were about to come apart and carpet needed cleaning. Sorry for a poor review. February 24, 2014
Rated 5.0 out of 5.0 by Overall Experience I am a business traveler who utilizes this hotel frequently. I have never had a nicer staff attend my needs. From Management and Sales to Restaurant and Cleaning you have a top notch friendly group. The hotel is quite busy at times with guests visiting Sea World but the staff is never deterred from providing the best customer service. Enjoy! February 1, 2014
Rated 5.0 out of 5.0 by Best hotel in San Antonio! We have visited San Antonio about 15 times over the place 20 years, staying at 10-12 different hotels. This Holiday Inn has been the best of them all, including the ones on the riverwalk. There location to Sea World is a big plus. The free shuttle made getting to and from Sea World so easy. We will stay here when we return to SA. January 7, 2014
Rated 4.0 out of 5.0 by Great service. I also use holiday inn for traveling or stay over the night. This holiday inn was far better than other holiday inn which I stayed over at the Austin downtown. Staffs were very knowledgeable about the areas and their hotel information further their willing to help travelers were shown during conversations. When I stayed over at this hotel all rooms were full so reservations is a must if anyone is going to sea world visits or other in San Antonio. One uncomfortable thing I experienced was the noise. People who stayed next to my room were noisy and could hear them until midnight. Overall this is a wonderful didn't have trouble with cleanses of the room. I would definitely go hear again. January 1, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This was my first time to stay at this Hotel, and I was impressed. When we first arrived, I had to have a discussion about the breakfast with the front desk receptionist. However, once the manager heard us, he walked over and rectified the problem promptly. The rest of the time we were there was great. We will definitely stay at this hotel every time we go to Seaworld. December 30, 2013
Rated 2.0 out of 5.0 by Holiday inn Lily at the front desk was great. The first room we went to was dirty, had to change. Bad first impression . The restaurant was awful! the staff seemed undertrained, and not managed. It was always dirty. The tables were always dirty. They ran out of bagels, at 7:30, and said that would be it for the day. That seemed pretty early in the morning to be out for the day, could someone go to the store? The worst I experienced was having to use plastic silverware in a restaurant !!! Why didn't someone just wash the silverware, or clean a table to get more silverware to wash!! It boggled my mind. It made you think the whole hotel was dirty and not managed well. The hotel it self is nice, the beds are comfortable, when they are clean. The staff just did not seem ready for a full hotel. It was a shame really. December 18, 2013
Rated 3.0 out of 5.0 by Comfortable bed but slow service in cafe. Very few customers in cafe. servers and wait staff I had to go and find them and wait a long time for my food and when I did get it food was cool. Could not get them to come back by for a refill so I had to go to the bar and get it myself. December 15, 2013
Rated 5.0 out of 5.0 by great hotel Love staying here every time we go to sea world. Great location. Kids Eat free. Shuttle to sea world is Great. December 4, 2013
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