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Rated 4.1 out of 5 by 274 reviewers.
Rated 2.0 out of 5.0 by Great place if you like cold showers! Shower were cold. When you run the water for 30-40 minutes it would sometimes get warm enough. One of the maintenance workers told me the water boiler temperature was set too low per management direction. It seemed that the maintenance manager liked to play games with the boiler temperature. He told me 101 degree showers were normal for most hotels, just run the water for 30 minutes before showering. Hotel management acknowledged the problem of cold showers, THEY AGREED THERE WAS A PROBLEM, but told me since i was the only one complaining then it must not be an issue worth addressing. I was suppose to stay 5 weeks. They were more than happy to see me check out early. August 23, 2015
Rated 5.0 out of 5.0 by very relaxing location, price, and service excellent. I liked the fact that a complimentary shuttle srvice was provided to sea world. August 20, 2015
Rated 3.0 out of 5.0 by Disappointed This was very disappointing when we stayed here. We received a great package to Sea World online, but the hotel was a huge disappointment. When we checked in, our room was not thoroughly cleaned. There were clothes and food in the drawers, and a pair of flip flops under the bed. Our phone did not work, but they did come replace it. I asked the ladies up front if we could switch rooms, but all they had available was the 6th floor and it was loud there. The room was comfortable, but not very much room. We did like the refrigerator and microwave. There are two pools-one inside and one outside. The food was from the restaurant located in the hotel. All of it was great! August 18, 2015
Rated 5.0 out of 5.0 by Very Nice Hotel This Hotel was one of the nicest Holiday INN I have stayed in. Really nice staff and very clean. Easy to get to Sea World from this hotel with shuttle van to and from. Cant wait to stay at this Hotel again. Thanks for the nice stay! August 18, 2015
Rated 2.0 out of 5.0 by Worst stay ever in a Holiday Inn Room needed thorough cleaning, found mucous on curtains, used washcloth left in bathroom, grout missing from bathroom tiles (guests should never have grout come up on the bottoms of their feet when walking in the bathroom), sofa bed deplorable with a very urine stained mattress and slept in sheets. Just very disappointed for the brand I trust. It looks so nice from the outside and the lobby, etc. I did get some problems taken care of but some just came back to haunt me for a second night. No linens should be used that are stained or have holes in them....definitely time to invest in new ones. I kept my kids in the King size bed both disappointing for the money it cost me. August 14, 2015
Rated 5.0 out of 5.0 by Awesome stay Had a comfortable and enjoyable stay. Clean room and good food, what else do you need to have a rest on a business trip. August 11, 2015
Rated 1.0 out of 5.0 by WORST STAY EVER!!! The front desk employees were extremely rude when I arrived. I asked if I could be upgraded to a suite and they said no but not in a nice apologetic way they said no and a very rude way as though why should I be asking even on the platinum member. My first night there I went to the restaurant and ordered a steak. 30 minutes later I was told they don't have the steak that I ordered. I then asked for another steak and then was told that they have zero steaks available. I ended up ordering a cheese quesadilla with french fries for dinner which is not what I would consider a good dinner at all. The very next morning I went downstairs to find that there was no complementary breakfast. I was told that the breakfast would cost $14 and it was a buffet style. When I looked at what was available they had eggs and bacon and sausage. They had no pancakes or anything else to make the buffet worth the price that they were asking. Needless to say I did not eat breakfast that morning as well and I was very upset. The service at the front counter and the service in the restaurant area is extremely horrible. I will never ever ever stay at this Horrible holiday inn again!!! August 9, 2015
Rated 4.0 out of 5.0 by Nice Hotel My family and I enjoy staying at this Hotel. Will definitely be staying here again. The only thing I think needs to be improved is the breakfast buffet. Needs more options or more flavor on the food. Overall, we love staying here. August 7, 2015
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