Rated 4.0 out of 5 by 194
Rated 5.0 out of 5.0 by TexasTraveler1970 Perfect Stay
Great staff and great hotel. Will be back again next month.
January 14, 2015
Rated 1.0 out of 5.0 by Bubbawells Get ready for the lies!
After trying to check-in, I was told they did not get my online request for being placed on the top floor. I asked them to honor the request even if they had to change my room around. The young lady insisted that there were NO more rooms available, though it appeared she was more interested in getting back to a personal matter and wanted to try to "push me along". I told her I did not believe that they were totally booked and I thought she just didn't want to do her job. Another employee stepped over to the desk and assured me there were plenty of rooms available and the switch would not be a problem.
DON"T WASTE MY TIME AND ABOVE ALL DON'T LIE TO ME!!
January 14, 2015
Rated 4.0 out of 5.0 by JasonM73 New Year's Eve 2014-2015
Very nice new hotel with close proximity to SeaWorld!! Particularly, like the bar-restaurant. too.
January 5, 2015
Rated 4.0 out of 5.0 by hazeleyes74 Quick and Witty
I had a personal issue during my stay and the front desk staff was wonderful and understanding about the whole situation. Not only did they do everything I asked and more, the night auditor went a step ahead and put his best foot forward that night with his quick comments to an unwanted caller. Thank you to all for your understanding and assistance.
January 5, 2015
Rated 5.0 out of 5.0 by naden fun time with grandchidren
Great family friendly/hotel; I appreciate the staff and easy access to Sea World. I always feel safe and welcome.
December 29, 2014
Rated 1.0 out of 5.0 by Bad Experience2 Awful Experience
Needed to stay at Holiday Inn - SeaWorld for wedding. Called to make reservation and it was the worst experience. Rep was not aware of a special promotion they had on their website for veterans. We could not get anyone to help us with the promotion, ended up being told that the military rate was more than what the wedding party special rate was. Never received a confirmation email; Called back to cancel 1 room from original reservation request of 2 rooms and found out that my email was taken down incorrectly. Once we checked in the room smelled awful, like a moldy musty smell. The beds were very uncomfortable as well as the pillows. The bedding was not thick enough so we were cold the 1st night. Noise from outside of hotel was loud. 2nd day - worked out in the morning and there wasn't any water in the water cooler that they have in the gym. Left for the day and came back around 3:30 and our room was still not clean. Called front desk and they said they would call housekeeping to see what happened. Never received a call back; about 1 hr later housekeeping came by. By then husband was asleep so I just asked for fresh towels and a blanket. Bathroom looked old and didn't smell clean. Refrigerator stared to make a loud sound during the night and woke me up and I had to go bang on it to make the noise stop.
Overall - I would never stay at this hotel again and would not recommend it to anyone.
December 18, 2014
Rated 5.0 out of 5.0 by Terri476 Friendly and helpful staff
The staff was very friendly and very helpful. I needed directions and they were great.
December 15, 2014
Rated 5.0 out of 5.0 by tttimbo96 Good Service
People were very nice and geetting me with smiles.
December 14, 2014