Rated 5.0 out of 5.0 by ASumm Very NIce Hotel
This was my first time staying here and I will be back very soon! Just minutes from Sea World and a FREE shuttle to and from Sea World! The suite was in great conditon, very clean room, bathroom, halls and lobby. Suite was on the top floor (6th) so the views were awesome. Hotel also has a great sportsbar with amazing drinks! Cannot wait to come back!
May 16, 2013
Rated 5.0 out of 5.0 by Jetjock69 Great service and comfortable beds
I have stayed at this property several times and the service never disappoints! The rooms are very quiet and the beds are comfortable. Always an excellent stay!
May 10, 2013
Rated 1.0 out of 5.0 by ASAQ91 Holiday Inn San Antonio NW - Seaworld Area
The service in this hotel is very bad,and the worst things is the staff attitude spicialy the manager.there is no respect to the customer . I had bad experince In this hotel
May 7, 2013
Rated 1.0 out of 5.0 by VG73 Fire Alarm Fiasco
I picked this location because it's "Green" and it's near Seaworld, the reason for our visit. The hotel was experiencing problems with the fire alarm. The 1st night, while in the pool, the fire alarm went off. A few hours later, the alarm...again. Saturday morning again. Saturday evening again. My 2 year old grand-daughter was afraid to sleep because of the "Loud Noise". It's my understanding, if there is a problem on day one, it should be fixed by day two. If it's unable to be fixed, some kind of compensation should be given to those guests who had an unpleasant experience. None was given.
April 30, 2013
Rated 1.0 out of 5.0 by kmel Very Unhappy Customer!!!!
I booked a room a month in advance. They gave my room away!! Staff was rude and not apologetic. This level of service was completely unacceptable!!!
April 29, 2013
Rated 4.0 out of 5.0 by Tiedyegirl Close to Seaworld
The rooms were small, and we had a neighbor with a child who cried most of the night, but the beds were comfortable. Had to read the directions in order to use the shower in this "green" hotel. Liked that they had recycling containers places, but if you want me to reuse the towel...have more than one towel bar!
April 27, 2013
Rated 4.0 out of 5.0 by GunnFamily Helpful Staff
The staff at the front desk were all very nice and friendly. The restaurant staff were nice, however the communication about the menu is not coherent. Ordered salmon, it came out without the pineapple topping and dry. My son's french fries didn't come out with his mac n cheese, had to ask for it. I was compensated with a dessert but at almost 9 at night was not very hungry for sweets. Beds were very hard and uncomfortable, sleeping on the floor was more comfortable. Pillows are HALF sized or like if you had really old flat pillows and shoved them in the pillow case and folded it over. I would expect to pay less for what was provided in the room itself.
April 26, 2013
Rated 3.0 out of 5.0 by Jstaton Reservations
When the initial Reservations was made, the month prior, I requested joining rooms and rooms with double beds, I received one room with double beds and th other was a room with one bed and a couch that turned into a bed.
All this was paid for in advance, I feel that since it was paid for in advance, i should have been guarantted what I paid for. I did not get the joing rooms, or the other room with double beds.
April 26, 2013