Rated 3.7 out of 5 by 79
Rated 5.0 out of 5.0 by KateB7 Well maintained, attractive facility
This hotel is easily accessible to Lackland Air Force Base,Sea World, restaurants and shops. Attractive design. Nice sized rooms and bathrooms; beds and pillows comfortable. The pools were clean and enjoyed especially by the teens on the trip. While kids under 12 eat free, the breakfast buffet seemed a little pricey for having virtually the same offerings that Holiday Inn Expresses offer for free. Breakfast staff were personable and helpful as were the staff at the desk.
October 14, 2013
Rated 5.0 out of 5.0 by Jetman Great hotel!
This is a very nice place, convenient to Sea World. Staff was friendly and helpful. Recommend for any west/northwest San Antonio activities.
October 14, 2013
Rated 5.0 out of 5.0 by rw11 Nice stay
Had a great 3 night stay, room was comfortable and I'm sure I will be back.
October 13, 2013
Rated 5.0 out of 5.0 by KKP3 Staff went above and beyond
The San Antonio NW - Seaworld Area was wonderful in every way. While stranded on a San Antonio freeway lost, the front desk staff took my call of distress, and rather than give directions, kept me on the line and talked me all the way to the Holiday Inn parking lot. Imagine how delighted I was to meet that young man and woman in the lobby. Their hotel felt like home for the rest of my stay.
I swam early morning laps, enjoyed a great breakfast in the restaurant, and slept like a baby. I strongly recommend this Holiday Inn property to anyone staying in San Antonio on the NW side of town. And if you're not visiting that part of town, just put in a call and the friendly staff will get you there!
October 8, 2013
Rated 2.0 out of 5.0 by Bany They do not vacuum or clean the toilet everyday
One thing is to try to be ecofriendly by no changing sheets or towels everyday and but by not vacuum or clean the toilet everyday that's in my book being filthy and lax.
September 30, 2013
Rated 5.0 out of 5.0 by wmcatty Best service I have found anywhere
I brought my wife and 3 year old grandson to San Antonio for a few days so that we could visit SeaWorld. I picked this particular hotel for its close proximity to SeaWorld and its free shuttle service from the hotel to the park. Now, I have stayed at literally hundreds, if not thousands, of both motels and hotels in my lifetime and was dumbfounded with this Holiday Inn's staff and the comfort/completeness/cleanliness of the entire property. Room comfort speaks for itself, but I have never been so impressed with the level of helpfullness that was extended to us every day we were there by the staff. They were knowledgable, courteous, polite and very helpful with all the questions my wife and I had...and we had plenty of them since it had been almost 40 years since we had been to San Antonio. The front desk ladies even recommended I print out my discount coupons directly from SeaWorld, as they were having a special that day and were $10.00 per person cheaper than what Holiday Inn could get me the discount tickets for...that is service! I will stay there again and highly recommend this property to anyone traveling through San Antonio. If my grandson could type, he would recomment the 3 pools to everyone too...he had a blast.
September 30, 2013
Rated 5.0 out of 5.0 by DLoui Business Meeting Stay
We attended a Corporate Meeting at this location and the service was excellent! The room was extremely comfortable and very clean. Thank you Holiday Inn Express for a lovely stay!
September 23, 2013
Rated 3.0 out of 5.0 by Alice43 terrible Bed .. it was broke!
We were very tired and it was late at night ..didn't complain about Bed till morning.. didn't want to have to move all our things so late .. our kids were tired.. kids hated the bed!
August 28, 2013
Rated 5.0 out of 5.0 by Maya728 Our Stay
@ this Hotel was great. We had lots of fun at the swimming pool. Food at the hotel was not that great but we were given great service. Rooms are very clean. Everything went great in our mini vacation here and do plan on returning to this Hotel in the future.
August 27, 2013
Rated 5.0 out of 5.0 by Jtoddwhitehead Great everything
I travel to a lot of places working and vacationing, and this is my new favorite place. Although I work when I am here, and this location is close enough to see the roller coasters at Sea World, it is surprisingly quiet. The staff is second to none. I am very pleased in every way.
August 23, 2013
Rated 2.0 out of 5.0 by Showtime777 Dirty rooms/hallways
I would not ever stay here again. I would not recommend this property to anyone. We experienced near deplorable room conditions. Housekeeping is non existent. The other staff in the Sporting News Grill, shuttle driver, & front desk supervisor all did great and provided a good experience. However you can not overcome the unsanitary room conditions.
August 21, 2013
Rated 5.0 out of 5.0 by Mimi53 Shuttle service
Always available picked me up on request and dropped me at nearby restaurant then promptly picked me up again. I was able to go to sea world several times in a day and relax at inn in pool when kids hot and tired, even napped and then returned for shows. Forget the long walks in parking lot. Shuttle service (free) is the way to go.
August 20, 2013
Rated 1.0 out of 5.0 by Unhappyguest28 Dontstayhere
The food in the resturaunt is terrible and the prices are rediculous! That was frustrating to say the least since one of the major reasons we stayed here was so we could eat here before and after our long days at sea world! The worst part of our stay was the first night after a long hot day at sea world and an unfortunate dinning experience we went to room to get baths done for the kids and found NOT ONE towel in the room. It took them over an hour to bring towels and when they finally did they made it like they did us a favor. "We took these towels from the cart which we are never aloud to do". As if I cared. By then the 3 & 4 year olds were up way too late! Management did absolutely nothing for us. Customer service was terrible! Beds were comfortable...that is the ONLY good thing I can say about this hole! Oh, and shuttle was convenient!
August 19, 2013
Rated 5.0 out of 5.0 Great place to stay and close to everythink you want to see
Enjoyed my stay the room is very clean and the bed very comfortable and the people are very nice who work at this Holiday INN near SeaWorld. You can walk to SeaWorld when it cool outside, But Holiday Inn drive you to the front door of SeaWorld, great service.
August 16, 2013
Rated 5.0 out of 5.0 by MiMi3 Sea World Trip with our Grand-Angels
We had a wonderful experience with the San Antonio Holiday Inn near Sea World. The rooms were very clean and the breakfast buffet is excellent! The service we received during breakfast is by far the best we have ever been given at a Holiday Inn. Our waitress watched our younger ones while we fixed our plates which if you are a grandparent you how helpful that was. We used the shuttle service to Sea World and we were dropped off and picked up at the front entrance in a timely manner. It is a bit more expensive than some Holiday Inn's but being so close to Sea World it is understandable. The front desk clerk even took time to take our vacation picture with the Grand-Angles. They have a beautiful lobby.
August 14, 2013
Rated 3.0 out of 5.0 by SFCtrex Did not get the room I reserved
I have been a Priority Club member for quite sometime now. We decided to take one last weekend to enjoy San Antonio one last time before school starts. It was only going to be my wife, teenage daughter and I. Do I reserved a king suite and chose to use my reward points. But when we arrived that room was not available. Instead we ended up in a standard room with to queen beds. The room was small and cramped. I could barely squeeze by the a/c and bed. The bathroom did not have a vent. Room did not have an iron. Very disappointed.
August 9, 2013
Rated 5.0 out of 5.0 by scott13 Fantastic Experience!
It's hard to find a hotel that does a superb job across the board, but the Holiday Inn Northwest/SeaWorld is great!!! The hotel was exceptionally clean, all staff was super helpful and friendly, and amazingly, the Sporting News Grill was wonderful. The prices at the Grill were very reasonable, the staff was top notch, and all of our food was delicious! (As you may or may not know, hotel food isn't always the best.# We also used the SeaWorld shuttle to travel back and forth from the park, and once again, it was outstanding. On one of the days, the shuttle was running behind to pick up guests at the park, so we waited for approximately 30 mins, but when they arrived they were very apologetic. We also appreciated the vouchers for kids #12 and under) to eat for free. We will definitely recommend the Holiday Inn Northwest/SeaWorld to all of our friends and family!!! This hotel helped make our vacation a FANTASTIC EXPERIENCE!!!
August 5, 2013
Rated 2.0 out of 5.0 by BasenjiJack Way under what you would expect from Holiday Inn
From the time we checked in to the time we left, never has my family ever felt like a hotel truly didn't care about their guests staying at their establishment. By the second day the front desk clerk has a "running list" of issues from us. Just a taste of the rather long list of complaints, we never had our room serviced,...really,...never. That should tell you everything you need to know about this Holiday Inn. Buyer beware
August 2, 2013
Rated 5.0 out of 5.0 by Jakedog Dogs and staff
I had to stay for 4 days while I got a house setup and I had a working dog with me. There were ZERO issues and the staff was great. I would definitely recommend the Holiday Inn at SEAWORLD if you are on vacation with your pets. The late checkout also was a HUGE help while I was moving and working at the same time! The restaurant staff went out of their way to accommodate me and my dog on the back patio and were a great way to start a day.
July 31, 2013
Rated 5.0 out of 5.0 by Finley55 Awesome Hotel
Our experience at this hotel was wonderful! clean rooms and excellent staff. Check in time was great and fast. The décor in this hotel very nice and well taken care of! Would recommend to all. Our stay here was related to Sea World and couldn't have picked a better place! The shuttle that the hotel provided to Sea World was great! Right to the front gate....did not have to worry about parking.....a great plus! Just overall great experience!
July 29, 2013
Rated 5.0 out of 5.0 by bluebee Enjoyed the stay.
Everything was great. The staff was excellent they moved us to another room after we found out that the TV in the room we originally had was not working correctly. My kids enjoyed both pools I would diffidently recommend this hotel to my friends.
July 26, 2013
Rated 5.0 out of 5.0 by 2457 Vacation ith grandson
This was our second stay at this Inn and we loved as much as three years ago. Very good service at the front desk, seemed to go out of their way to help. Joe with the van to Sea World went out of his way to help you out and was the best driver I have ever had. Housekeeping was very good very friendly and the rooms were always clean and well keep. The only problem we had was the king suit 423 we had the a/c inn the bedroom did not work well. In fact one night it was so hot in the bedroom we slept in the living room. The rest of the room was fine and the hotel was always cold. Would stay here anytime and will tell others about this Inn. Loved the outdoor pool and the pool bar. We were out there every evening.
The only bad part was the Sports Bar. It has bot changed since our first stay. Very poor service, did not come back to check on the custom except to bring the check tom you. Food was no so good. Nothing like most other Holiday Inns. Get something else in the place of the Sports Bar and Grill.
July 25, 2013
Rated 5.0 out of 5.0 by JJstewart Food
Needs to have free breakfast for the price of the rooms.
July 22, 2013
Rated 2.0 out of 5.0 by gmo84 Mangement and maintenance sucks
Can't believe a hotel would only run 1 elevator. People were in line to get to their room or to get down. There was two but they only ran 1. Room keys would not work. Had to go back down twice to get that straighten out. So back to the long line to elevator.
July 21, 2013
Rated 2.0 out of 5.0 by jen72472 Small rooms.....slow elevators!
The rate is good for what you get. Kids eat free in the restaurant which is good but the food is pricey for regular meals anyways. The breakfast was not spectacular....the free ones at other hotels are better tasting. The regular double rooms are smallish. Not much room to walk around in the rooms. Walls are very thin.....first night there from 1:00am to 3:00 am all I heard were kids in the halls and in the adjoining rooms. There were 5 baseball teams staying there and the kids were probably 14-18 years old. Very loud up and down the halls! Housekeeping only makes beds and replenishes towels and toiletries.....they did not replenish coffee supplies and there are no trash bags in the trash cans in the rooms. Housekeeping is very good at getting you something if you request something in particular though. The kiddie pool is nice but the waterfall part didn't work or wasn't on. Not nearly enough towels at the outdoor pool for all the people that go to it every night. Elevators are VERY slow. Free shuttle was worth the stay here. The guys that operate it are really great! Would possibly stay here again with discounted rate since I know what to expect now.
July 18, 2013
Rated 3.0 out of 5.0 by 8484 Dirty shower!!!
I've stayed at this location several times 5-6 within the last 2 years and never had I been given a room with such a dirty shower! I'm sorry but the walls in the shower seemed to me like they had not been washed in a while they were slimy, orange and black. :((
July 10, 2013
Rated 5.0 out of 5.0 by MHutch32 5-Star Stay All Around!
This is our second time to stay at this hotel. We are SO spoiled by this hotel. Everything was excellent! We travel with a small child (3 Years Old) and we never felt stressed. It was very relaxing, great clean room, fantastic food and a wonderful value! Thank you so much!
July 10, 2013
Rated 5.0 out of 5.0 by Traci4 Great Hotel
We were booked at another hotel and when we arrived it was horrible. We found the Holiday Inn and we were so lucky! It was a beautiful hotel, the staff was very friendly and the onsite restaurant was also great. We would definitely stay there again and recommend this hotel to family and friends.
July 6, 2013
Rated 5.0 out of 5.0 by Geiwitz4 San Antonio,Texas Sea World
We will definately recommend this holiday Inn. This restaurant was wonderful also. A place with great food and friendly workers.
June 28, 2013
Rated 1.0 out of 5.0 by msoileau001 Don't waste your money or your points
I am a Platinum Ambassador and I accrue bout 200,000 plus points a year. I also take mini vacations from time to time and stay at IHG hotels exclusively and this location by far is the worst I have ever seen.
1. No early check in for anyone, no matter what your status.
2. Only had one working elevator for a 3 day period.
3. Only two waiters in restaurant and had to wait almost 1 hour and 45 minutes to be served cold food on a hot plate. This happened not once but twice.
I have never had a horrible experience with IHG until this hotel.
June 28, 2013