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Rated 4.1 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Excellent Stay Excellent stay, we had a wonderful time. We enjoyed the indoor pool since it was raining. April 16, 2015
Rated 5.0 out of 5.0 by customer satisfaction Front staff was excellent and not to mention the Front Desk Manager Daniella, she was nice enough to help with our luggage. Excellent team. April 10, 2015
Rated 5.0 out of 5.0 by very clean room the staff was very helpful and also very professional. nice staff. April 6, 2015
Rated 1.0 out of 5.0 Dirty hotel and poor customer service We were very disappointed with our stay. While we understand that it is hard to get every little stain out of the bedding, we certainly did not expect to roll over in the bed to find a blood stain so large that one's mind could only go wild imagining what could possibly have transpired on the sheets. When we approached customer service they assured us that they would take care of it. We returned to our room later that evening to find that housekeeping had removed the dirty sheet from the bed and left a pile of clean bedding on the tv stand. They did not bother to make the bed or at the very least replace the sheet. Also, a little water had been spilled on our floor in the room. When we placed a towel over the water and applied pressure to soak it up the entire towel instantly turned black from dirt in the carpet. There was hair on the shower wall and a bug in the tub. April 3, 2015
Rated 2.0 out of 5.0 by Upgrades aren't always an upgrade We paid for our room a month in advance and we told them we would be in late and that we wanted 2 queen beds for our family of four. We were "upgraded" to a king size bed with a pull out couch. And if that isn't bad enough they didn't even have linen in the room for the pull out couch and we arrived at 11 pm. However, they were good at getting you to seaworld and back. April 2, 2015
Rated 4.0 out of 5.0 by cleaning procedures / monitoring room needs proper cleaning. short on time schedule should not be an issue to room cleanliness April 2, 2015
Rated 5.0 out of 5.0 by Cama incomoda pero buen servicio mi estancia alli no me gusto el agua de la alberca tenia un olor feo y no pude disfrutarla, la comida del restaurant un poco cara para mi gusto buen servicio al llegar . April 1, 2015
Rated 5.0 out of 5.0 by Family Friendly Very comfy!! The beds and pillows are like clouds. Love them!! Indoor pool was wonderful and always had a supply of towels there. Very secure building- felt very safe. Extremely close to Sea World- about 7 mins. March 25, 2015
  • 2015-04-17T12:02:26.974-05:00
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