Rated 4.1 out of 5 by 158
Rated 5.0 out of 5.0 by NYLewis86 amazing stay
We wanted a hotel within a good distance to Sea World, so when we found this one, we were excited. We were celebrating my daughter's 5th birthday. Upon check in, we were greeted with smiles and courtesy. The staff was beyond amazing, answering any and all questions, even getting my family a reserved time slot for the complimentary shuttle to Sea World.
There was one particular experience that almost brought a tear to my face. We were having dinner on our 2nd night & I asked the waitress (do not know her name since no name tag n stated she forgotten it, long braid & accent) if the restaurant did anything for birthdays. She politely said no, and I continued to order the lava cake as a surprise (lava cake must have). The young lady then told me she herself would cover the cost of the cake as a gift to my daughter. That made her, as well as all of ours night. Staff like that is hard to find.
Keep up the great work. We will be back again during christmas break.
September 17, 2014
Rated 5.0 out of 5.0 by Twins22 Great Service and Friendly Staff!
We had a great stay during Labor Day weekend. The staff was very helpful and friendly. It was overall a great experience!
September 5, 2014
Rated 3.0 out of 5.0 by Seaworld visitor Staff and service was poor
Staff could use some training....I had a few service issues with my stay including:
-had to ask for crib twice
-trash cans were missing from room and had to ask twice
-reservation was for four and the room wasn't stocked properly (shampoo and towels)
-room had black mildew spots on ceiling
September 4, 2014