Rated 3.7 out of 5 by 40
Rated 5.0 out of 5.0 by JoCast Airforce Graduation
This hotel has a very modern feel to it and it does not have elevator which didn't bother me.The room was great,very comfortable with mordern conveniences. Hotel staff were great very helpful and attentive. The bar staff were great fun to be around and were helpful.
December 1, 2013
Rated 1.0 out of 5.0 by OHTraveler Poor Hotel, Doesn't deserve to be a Holiday Inn
This hotel was terrible. First, it's a 2 story hotel with no elevator. The toilet didn't flush in our room. We told the front desk about it and they did nothing. We were there for 3 days and had to walk down the stairs to use the bathroom in the lobby every time. The refrigerator had broken shelves in it. Overall just a poorly maintained hotel. We would never stay here again.
November 26, 2013
Rated 2.0 out of 5.0 by Scottac Worst hotel to carry the brand name
No status recognition. Dirty room. Funky smell. Took over an hour to get a drink from bartender. No coffee in lobby in the morning. Won't go back!
November 20, 2013
Rated 5.0 out of 5.0 by Seaworld28 Sea World Visit
We took my daughter when she was four and she is seven now. My son just turned four and we decided to do the same for him. This is why we are back to San Antonio, TX., so the both would have the same experience.
November 4, 2013
Rated 1.0 out of 5.0 by GG003 Unresponsive maintenance staff
50% of tv channels had no sound. Told front desk and nothing was done.
Noisy (VERY NOISY) air conditioner in room. Told front desk and nothing was done. Ended up having to turn it off at night (stayed there for 5 nights. Average outside temp was 87 degrees.....).
Had to have the door keys reprogrammed 3 times!
Very noisy group in the bar every night, staff did nothing to quiet them down. Was so uncomfortable, could only stay for 1 drink, and that was chugged so I could get out of there.
I have stayed at many Holiday Inns around the country and next to Morgantown, PA this one is the worst I've stayed in.
October 19, 2013
Rated 3.0 out of 5.0 by Pachis654 Close to Lackland AFB
The Holiday Inn Lackland was really convenient to attending the Graduation ceremonies at Lackland AFB. It took only minutes to get to the Base each morning and otherwise....traffic would have been a huge concern. The surroundings were nice and clean but the air conditioning in the room left the air with a "damp" feel.
Wish there were some eating establishments close by but there weren't very many. We purchased the breakfast option when booking our room and I wish I had not done so. Since we had to be at the Base early each morning for the Graduation, breakfast was never available early enough for us to enjoy it,.... so it was just a wasted expense at $20.00 extra each day. I tried to return the unused breakfast vouchers at the end of our stay (for possible credit consideration) and was told "No can do". So don't purchase the breakfast option if attending AFB Graduation otherwise it's an OK place to stay.
October 2, 2013
Rated 4.0 out of 5.0 by MaryLou11 Great Service
Great customer service. Very helpful, when I needed it. Hopefully the area will build up, didn't feel too safe on the outside, but over all it was a nice stay. Would ahve been nicer if the restuarant and lounge were opened longer, but the bartener was willing to stay if I wanted.
September 30, 2013
Rated 5.0 out of 5.0 by jraagel Excellent service convenient location to AFB
Everyone at hotel makes you feel welcome and help you if you need any help. Printed out directions to base and movie theaters close by. My son came with us after Graduating ceremony he loved comfortable bed he was able to relax. Rooms were very clean and comfortable.
Will come back i we are visiting.
September 25, 2013