Rated 3.7 out of 5 by 43
Rated 3.0 out of 5.0 by Pachis654 Close to Lackland AFB
The Holiday Inn Lackland was really convenient to attending the Graduation ceremonies at Lackland AFB. It took only minutes to get to the Base each morning and otherwise....traffic would have been a huge concern. The surroundings were nice and clean but the air conditioning in the room left the air with a "damp" feel.
Wish there were some eating establishments close by but there weren't very many. We purchased the breakfast option when booking our room and I wish I had not done so. Since we had to be at the Base early each morning for the Graduation, breakfast was never available early enough for us to enjoy it,.... so it was just a wasted expense at $20.00 extra each day. I tried to return the unused breakfast vouchers at the end of our stay (for possible credit consideration) and was told "No can do". So don't purchase the breakfast option if attending AFB Graduation otherwise it's an OK place to stay.
October 2, 2013
Rated 4.0 out of 5.0 by MaryLou11 Great Service
Great customer service. Very helpful, when I needed it. Hopefully the area will build up, didn't feel too safe on the outside, but over all it was a nice stay. Would ahve been nicer if the restuarant and lounge were opened longer, but the bartener was willing to stay if I wanted.
September 30, 2013
Rated 5.0 out of 5.0 by jraagel Excellent service convenient location to AFB
Everyone at hotel makes you feel welcome and help you if you need any help. Printed out directions to base and movie theaters close by. My son came with us after Graduating ceremony he loved comfortable bed he was able to relax. Rooms were very clean and comfortable.
Will come back i we are visiting.
September 25, 2013
Rated 5.0 out of 5.0 by Grubber Overall Review
Coming for our sons graduation from Air Force Basic. The entire staff was so friendly and helpful. The desk clerks were OUTSTANDING! They gave us directions and tips on getting to the base and places to see and things to do. Maids were the greatest! The location could not have been better for us to get to all the events. The 2 gates were so close it only took us about 5 minutes to get to either of them. The beds were very comfortable and our entire family group of 10 enjoyed our time there. I would HIGHLY recommend this hotel!
August 26, 2013
Rated 3.0 out of 5.0 by Nic10 Good service but pool was dirty
And our sheets were never changed. Always needed to call for towels.
August 23, 2013
Rated 5.0 out of 5.0 by hansn52 A must stay
other then the actual location of this hotel, everything was great. I would recommend anyone to stay here. quality service and great prices.
August 23, 2013
Rated 5.0 out of 5.0 by hansn52 A must stay
Other then the actual location of this hotel, everything was great. I would recommend anyone to stay here. quality service and great prices.
August 23, 2013
Rated 4.0 out of 5.0 by cybernautUSMC Location NOT suitable for Family Safety; Facilities Lacking.
This location is within a couple of miles of Lackland Air Force Base. But, the area isn't safe, dilapidated buildings surround this location.
I observed stragglers in the area day and night. The Holiday Inn's doors don't lock securely after entering.
The facility itself seems old and past its prime. No elevator to access the second floor. While I was there the dryer in the guest laundry didn't dry my clothes after 3 hrs.
The staff was accommodating and helpful. The night manager allowed me to dry my clothes in their dryers. She even folded them for me, when I feel asleep, leaving them to dry.
August 20, 2013
Rated 3.0 out of 5.0 by sunnyside1 bed was comfortable
This hotel is very old, its showing its age. The pillows were very little compare
to some holiday inns I've stayed at. House keeping was good. Breakfast was good but juice prices are ridiculous. Parking was excellent. just wish they would update their pillows.
August 19, 2013
Rated 5.0 out of 5.0 by KL54 Good Location to Lackland AFB
If you will be attending a graduation event at Lackland AFB the location of this Holiday Inn is great. We made trips every day to the base to see the graduation and am so glad we opted for lodging near the base. The room was as expected. The air conditioning was very good. I would recommend this hotel for lodging. The pool is a added plus for relaxing. I would rate the meals at the motel restaurant as okay. Overall we were pleased with our service.
August 8, 2013
Rated 4.0 out of 5.0 by Dave235467 Sea World ?
Our stay was pleasant. The room was comfortable.
We could see Lackland from just in front of the hotel but Sea World was about 20 minutes away !
The next time we go to Sea World we would try somewhere else.
August 2, 2013
Rated 3.0 out of 5.0 by Retirado MSgt,ret USAF
Poor service for the price! Deplorable tasting coffee!
July 29, 2013
Rated 4.0 out of 5.0 by marilyn921 Great location and nice hotel
We stayed here while attending our son's Air Force graduation weekend. The front desk staff was extremely helpful and friendly, the room was quiet and comfortable. The restuarant was ok, nothing fabulous, and overpriced as hotel restaurants usually are, which is unfortunate because all other restaurants are at least a five minute drive away. The swimming pool was clean and well-kept. Our room was thoroughly cleaned daily, and the bed had the luxury bedding with a down blanket. There were just a few things, like stained carpet that needed replaced, and not being able to get most cable channels except HBO (and the lower channels), that were a little bothersome. Still, was a very nice play to stay and would stay here again.
July 27, 2013
Rated 1.0 out of 5.0 by trav74 terrible experience and stay, will not return
I have gold elite status due to quite a bit of business travel, and this is by far one of the worst Holiday Inns I have stayed in. My family and I planned a trip to Seaworld and for the availability, rate, and close proximity I chose this hotel. Little did I know that even though it is across from the AFB and only about 10 minutes from Seaworld, the part of town in my opinion was not good. Any pictures this hotel may have do not show the surroundings. This hotel does not offer complimentory breakfasts buffets to all their guests as Holiday Inn Express does. You have to pay for it or you MAY get a compted breakfast if you are an IHG member. My wife's eggs were not fully cooked and my son said his pancakes were gross. The waitress, which was also a supervisor was rude about it, and we didn't even get an apology from her after she was talked to by the hotel sales manager. Our room card keys kept deactivating, there were kids running up and down the hall all hours of the night, the sign for the pool said it closed at 10 pm but there were people out there making noise until 2 in the morning the whole time we stayed. We also had to call the front desk to have the toiletries replenished because the maid service failed to do so when they cleaned our room. Lastly, since I have gold status I have the benefit of late check out. The maid service knocked on our door at 9 am wanting to clean the room. Obviously, the front desk does not inform the maid service as to which guests have late check out and who doesn't because the maid said she had no idea. The only thing the hotel did for me after I complained about everything that happened is they refunded me my points I used for one of the nights. In my opinion, for everything my family and I had to put up with we should have gotten the other 2 nights refunded as well. Seaworld and Aquatica was awesome, not so much for this hotel. I would defintely not recommend this hotel location to anyone in the future
July 25, 2013
Rated 1.0 out of 5.0 by TWagner Overbill and denial
Let's see. The hotel has no elevator. As a practice they bill you an extra day for incidentals. The breakfast is strictly eggs, bacon, toast and they charge you for drinks (hotel prices).
This hotel not only over-billed my credit card for an extra day (for incidentals) at check in. When I identified the over-billing to the management, denied the charge. I had to go to my bank to dispute the charge.
Overall, I stayed at this hotel to avoid staying at a competitor's. I wish I had stayed at the competitor's hotel.
July 1, 2013
Rated 1.0 out of 5.0 by Jegv Wrong price
Not worth the price. Not even close. Facility is old and not well kept. Staff is slow.
June 29, 2013
Rated 4.0 out of 5.0 by Dan1000 Convenient
I chose this location because is close to Sea World. I had good rest and will recommend to friends and family. Staff was very nice at the time of check in and check out.
June 29, 2013
Rated 5.0 out of 5.0 by Kaiman Comfortable bed and great service.
Enjoyed our stay. Staff was wonderful, food was great and the location (near Lackland AFB) was awesome. Highly recommend to all guest who is coming for Basic Military Graudation.
June 15, 2013
Rated 5.0 out of 5.0 by Celeboy Overall experience
I stay often at this Holiday Inn and I would recommend to anyone in a heartbeat..
June 9, 2013
Rated 4.0 out of 5.0 by 2013mjd Great place to stay
Thoroughly enjoyed our stay. Staff was wonderful, food was great and the location (near Lackland AFB) was awesome. Highly recommend
June 3, 2013
Rated 5.0 out of 5.0 by Shelbyp Excellent Service
Hotel is right by the base. very comfortable beds.Hotel staff is very friendly.
May 25, 2013
Rated 3.0 out of 5.0 by Disturbed Staff was good but was not able to address my issue
Staff should be given the authority to act on urgent issues and satisfy customers. I encountered a serious issue and I got loads of apologies but very little financial relief. Management should have intervened.
May 5, 2013
Rated 5.0 out of 5.0 by bill02 Absolutely the best stay we have experienced in a long time.
Staff was unbelievable. Very friendly and helpful. Rooms were very clean. Beds were great. Slept like a baby. We were very pleased with our stay. Felt very safe. Hotel was nice and quiet.
April 24, 2013
Rated 5.0 out of 5.0 by John33NYC Extremely courteous staff, excellent clean and tidy rooms
Extremely courteous staff, excellent clean and tidy rooms and perfect place to feel at home. From reception, house keeping to room service you feel well looked after. My favorite place in San Antonio to enjoy the luxury for being well treated.
April 20, 2013
Rated 5.0 out of 5.0 by sharon18 comfortable bed and great service
best hotel ever we would recomend that anyone choose this hotel
April 13, 2013
Rated 5.0 out of 5.0 by PEEPTAN Trip to Lackland!
I enjoyed my stay at Holiday inn Lackland.Without a dout, the Holiday Inn Lackland had the friendliest staff I have every encountered! They were all pleasant beyond expectation and so very helpful. Every question i had was answered, every request was honored-and quickly! I would recommend this property to anyone visiting the San Antonio area, especially if visiting friends/family at Lackland AFB which is right around the corner! its a winner!!
April 10, 2013
Rated 5.0 out of 5.0 by Mccom1 Clean Hotel Comfortable Stay
Staff is very helpfull.Prints out direction.Went out on their way to make my stay enjoyable.I was on Business Trip i was able to relax and employee made my stay confortable.Friendly staff.
April 4, 2013
Rated 5.0 out of 5.0 by LizG Super friendly staff!
I travel lots for work-all over the US. I have also traveled for leisure both domestically and abroad. Without a doubt, this HI had the friendliest and most accommodating staff I have ever encountered! I rarely write reviews and most often avoid the surveys unless I had a problem, but again they were so very nice I just had to write something! Anyone traveling to San Antonio (especially those visiting Lackland AFB) should stay here. They made my stay twice as pleasant!
March 8, 2013
Rated 2.0 out of 5.0 by mike196840 location
Bad location, bad neighborhood. no shuttle service, as a platimum member no room upgrade
February 19, 2013
Rated 1.0 out of 5.0 by unhappy12 horrible
This hotel was the worst ive ever stayed. The rooms were nasty, stains everywhere. I made reservations for a suite they downgraded me and i didn't even get a call stated they gave my suite away. We were moved three times all the rooms were gross nasty. very unhappy guest!
November 28, 2012