Rated 3.7 out of 5 by 45
Rated 2.0 out of 5.0 by mike196840 location
Bad location, bad neighborhood. no shuttle service, as a platimum member no room upgrade
February 19, 2013
Rated 1.0 out of 5.0 by unhappy12 horrible
This hotel was the worst ive ever stayed. The rooms were nasty, stains everywhere. I made reservations for a suite they downgraded me and i didn't even get a call stated they gave my suite away. We were moved three times all the rooms were gross nasty. very unhappy guest!
November 28, 2012
Rated 3.0 out of 5.0 by bama1 Tired and worn out.
The staff could not have been nicer especially JoAnn and a young male manager. The problem was that they (reservations) over-booked and we did not get the suite we were promised. We were attending my son's graduation from the Air Force. My mother is 75 and I am a diabetic so the standard room was not what we needed. The reason I did not call in is that the staff was very nice and trying their best to help my grumbling mom who should have been a little upset after flying in later that night, no one ever called us to let us know so we could make a decision.
November 8, 2012
Rated 5.0 out of 5.0 by angs00 nice rooms great staff
staff was very knowledgable and helpful. The beds were comfortable. Housekeeping was great.
November 7, 2012
Rated 2.0 out of 5.0 by dobitnow short stay
We were only there for one night. The room was clean, but there is not an elevator to get to the second floor. The stairs were many if you suffer with knee and hip pain. The hot tub was not working properly and we reported it to the guy at the counter. He told us to turn it off and then back on after 15 mins but yet the jets still did not have power. The water in the hot tub was not as clean as I have experienced at other Holiday Inn and Suites.
November 7, 2012
Rated 5.0 out of 5.0 by christinemy3sons relaxing experience
my son graduated from the air force never had been to texas the hotel was very clean the staff was exceptional and catered to our every need the pool area was beautiful we were held over because of the hurricane and the staff were very caring they went above and beyond to make our extended stay comfortable
November 2, 2012
Rated 5.0 out of 5.0 by kaci A+ for Graduation weekend
The hotel and grounds were very clean and secure. The staff were nice, helpful and courteous. As close as this hotel is to Lackland it was very quiet, even the pool and bar area. This hotel is probably the closest to base (if you aren't actually staying at the base hotels) and has easy access/no traffic backups (could walk if you wanted to). The onsite restaurant, well that leaves a lot to be desired as they appear understaffed and really slow, the food was about average for a diner menu. I would definitely stay here again.
October 9, 2012