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Rated 4.3 out of 5 by 558 reviewers.
Rated 5.0 out of 5.0 by Ubicacion Excelente e Instalaciones modernas Es un muy buen lugar, con instalaciones modernas y facil acceso al area turistica por el lado del rio. Todo se siente Nuevo y las unidades de aire acondicionado al ser independientes y no centrales hacen mas placentera la estancia en la habitacion. September 9, 2014
Rated 4.0 out of 5.0 by Nice Hotel Overall The staff was wonderful and the hotel was very clean. My only issues were the WiFi was very iffy at best. It usually connected but the signal was very weak and didn't work well on the phones. Oddly enough there was not a "do not disturb" sign anywhere. I actually do use those a lot and because of it, I was woken up the last day there by the housekeeper that was there quite early. The pool was very tiny and the whirlpool didn't work. I figured I was doing something wrong when attempting to turn it on but a gentleman that had been staying there for the last month said it only works about 30% of the time. It's unfortunate that it hasn't been fixed. Hotel is in an awesome location though - the riverwalk is literally right behind the hotel. September 5, 2014
Rated 3.0 out of 5.0 by Feeling indifferent Overall stay was okay. We showed up about 40 minutes before the actual check-in time (just as others were doing) and our room was still dirty so we waited in the lobby and kept checking the room, even telling the front desk that it's dirty. When the actual check-in time came the room was not touched. We told the front desk again and they questioned us after repeatedly telling them we just checked in and we're sitting in the lobby the whole time. So, we got a new room. I don't know if the room was too cold or what, but there was always water coming up from the floor between the seams everyday. To add, my son lifted the cushion on the chair and there was this disgusting stain on the bottom that was red and green and colors in between. I have a picture but won't post it. Other staff were friendly and helpful. The breakfast buffet was delicious! September 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, definately will stay there again when in San Antonio September 4, 2014
Rated 2.0 out of 5.0 by Disappointed We got locked out of our room on our second day due to the door malfunctioning and it took forever to get us back in. I have a 4 year old little boy who was ready to use the bathroom and take his nap and was unable. I had to look down the halls until I found a bathroom for him to use. And there was no apology from the main staff. Just disappointed in the experience. September 4, 2014
Rated 5.0 out of 5.0 by Great Service Service was really good. Rooms are excellent. Restaurant with excellent view to the San Antonio River September 3, 2014
Rated 5.0 out of 5.0 by Great Service My stay at the Holiday Inn Riverwalk has been the most enjoyable that I have ever had. Staff and management treated my family and myself like we were part of there family. it was really great spending time at your Hotel. September 3, 2014
Rated 5.0 out of 5.0 by Ashley of the front desk Our stay there was absolutely fantastic. Our every need was met by all. However, Ashley at the front desk is the one who made it all so wonderful. Her responsiveness to us and willingness to please was evident from the start. She is the consumate professional and a terrific asset to your staff!!!!!!!!! September 3, 2014
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.