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Rated 4.3 out of 5 by 565 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent customer service provided by Sales Manager, Catering Manager, Banquets Manager, AV Services Manager. Everyone I came in contact with was always smiling hello. Great location, too, right on the River Walk. September 13, 2014
Rated 5.0 out of 5.0 by Fantastic experience I have stayed at this hotel several times and the staff is always exceptional. On my most recent stay, the staff went out of their way to make sure I was comfortable and had everything I needed. If traveling to San Antonio I highly recommend the HI Riverwalk. September 11, 2014
Rated 5.0 out of 5.0 by Good Location Good Location and friendly staff on the Riverwalk in San Antonio. It is walking distance from many restaurants and bars. September 11, 2014
Rated 5.0 out of 5.0 by Great Service Great Value Every one of the Staff had great attitudes. Very willing to help with anything September 11, 2014
Rated 4.0 out of 5.0 by Navy Reunion The rooms don't have carpet, when walking bare foot, the bottom of our feet were very very dirty. I had to ask that they mop the floors, and they did. September 10, 2014
Rated 5.0 out of 5.0 by Ubicacion Excelente e Instalaciones modernas Es un muy buen lugar, con instalaciones modernas y facil acceso al area turistica por el lado del rio. Todo se siente Nuevo y las unidades de aire acondicionado al ser independientes y no centrales hacen mas placentera la estancia en la habitacion. September 9, 2014
Rated 5.0 out of 5.0 by Riverwalk Absolutely one of the best Holiday Inns...and best hotels in this full service category!! Staff is terrific! September 8, 2014
Rated 5.0 out of 5.0 by Awesome service and experience overall great weekend getaway. the staff was awesome and willing to answer every and any question. definitely going back again loved the location and recommend it to anyone visiting the river walk. September 7, 2014
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.