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Rated 4.3 out of 5 by 490 reviewers.
Rated 5.0 out of 5.0 by Great Staff, Service and hotel All the staff were very friendly and helpful during my stay. The hotel was beautiful and in a great location. Great Job Holiday Inn San Antonio! July 20, 2014
Rated 5.0 out of 5.0 by Great location The free breakfast was very good. Enjoyed our stay. Had a Balcony room over riverwalk that was very nice. The people at the front desk were very helpful and the room was clean. The bed was comfortable too. July 19, 2014
Rated 5.0 out of 5.0 by Great Hotel with Professional Friendly management I was really impressed with this hotel's eagerness to help their customers and for acknowledging my membership. status. We had arrived late and were so hungry, they were able to recommend some places nearby that would be open till very late. Then, my son needed to scan some business paperwork before midnight and it was 10:57pm and very urgent. They were so eager to help. Even though, Their scanner in the lobby wasn't working, they made sure we were escorted to their private office on the 9th floor so that we could achieve that goal of sending these very important documents before midnight. Great management! I highly recommend this place to everyone! Wow! You can't find service like this anymore! July 19, 2014
Rated 3.0 out of 5.0 by Great location; ok accomodations Hotel was in a great location... directly on the Riverwalk!, short walk to Alamo and other attractions. Did not get a chance to eat at the hotel, but you could see the Riverwalk from the restaurant. Room had laminate flooring instead of carpeting which I've never experienced before. Floor definitely got socks black. But was overall clean. Room was smaller than I expected for such a large hotel. Was kind of disappointed after staying a previous night at a Holiday Inn Express. Bathroom was nice and had very adequate lighting. Pool was a lot smaller than usual, about 15ft by 15ft, luckily there were only a couple people using it at the time we stayed. Will probably choose a different hotel when we come back. Staff was very friendly and helpful. You have to pay for parking, which is ridiculous considering you are staying in the garage that's in the hotel. However, it felt safe and secure. Especially with 2 young kids. July 19, 2014
Rated 5.0 out of 5.0 by Good Location We were happy with the location of this hotel. This was our first trip to San Antonio, and were happy to find that we were able to walk to all of the tourist locations in the downtown area (and my Spouse and I are over 60 years of age). The rooms are smaller than they appear in hotel photos, but that did not really matter to us (even though we traveled with two grandchildren). We found the room, especially the beds, to be very comfortable. I suppose the only thing that we found odd was that ice machines were not located on every floor (I meant to ask why, but forgot). I did not have a lot of communication with Staff (there was no need), but when I did, I found them to be extremely helpful. We enjoyed dining in the dining room overlooking the River Walk - the view and the food were very good. We would stay in this hotel again. July 18, 2014
Rated 2.0 out of 5.0 by overpriced! the "river view" is actually looking at some old buildings and their ugly unmaintained roofs. looking straight out the window, it seems you're in the ghetto. If you lean forward and look straight down, there is the river! The rooms are decorated and built "cold". Personally, I like modern, but in this place I would prefer carpet. Everything is extra charge. including breakfast. pretty good buffet, but for that price they could add an omelet cook or something. All in all, very overpriced I think. July 18, 2014
Rated 2.0 out of 5.0 by AC and Dust AC was out for more then 8hrs room was hot. Room looked nice and clean but there was lots of dust on the window edge, beds corners, tv, and vents. Not good for my allergies. I hope it was just my room but the front desk did verify that the AC was out. Would of expected a a discount on room. July 16, 2014
Rated 5.0 out of 5.0 by Great Riverwalk Experience We greatly enjoyed our stay. The staff and service were great, and the property is very convenient to enjoying the entire Riverwalk experience. The only point that would have made it better would have been an airport shuttle. I kept my rental car an extra day to accommodate getting to the airport. July 16, 2014
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