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Rated 4.3 out of 5 by 475 reviewers.
Rated 3.0 out of 5.0 An Okay stay The staff was fine, though no greetings most of the time in the lobby when passing through daily. I had a gentlemen harrasing me in the hotel on the first day, so I called security right away. Security was quick, thank you. I would not stay here again, just because the online look was decieving; it looked more better online. July 18, 2013
Rated 4.0 out of 5.0 by Nice place to stay on the Riverwalk. Stayed at this hotel for the first time!! The hotel just finished a total upgrade. Great hotel for the price and location. Will stay again when we go back to San Antonio. July 18, 2013
Rated 5.0 out of 5.0 by Guest Services As an IHG hotel employee, I have stayed at many hotels, I loved the Hospitality that I felt at your hotel. The staff was very friendly. I was greeted as a platinum member, and not only was I given a bottle of water, but so was my husband. :) July 16, 2013
Rated 3.0 out of 5.0 by OK room I stayed at this same hotel some years ago when there were 20+ floors with balconies and riverside views. This time I had a room on the 5th floor. It was disappointing. I was expecting to be on the 22nd or 23rd floor with a river view. The view from my balcony was an abandoned building that looked haunted. Each time I was on the riverwalk, I was looking for another hotel with high floors and balconies. It was what I wanted. I did not learn of the renovations to this hotel until I checked in. If I decide to stay at Holiday Inn in the future, it will not be the riverwalk hotel. July 15, 2013
Rated 3.0 out of 5.0 by Disappointed I was really disappointed in the overall stay. As many people said in other reviews staff was very friendly. However; the beds we VERY UNcomfortable, the room was too small for a family of 4 constantly tripping over each other. We did not have a refridgerator just an empty hole where one should be. The shower did not work very well and broke on our second day of our stay. Had to wait for someone to come fix so we could get ready to leave. I would not recommend this hotel to family and friends. July 15, 2013
Rated 1.0 out of 5.0 by to noise and old building This is my first time I got a ugly experience on the Holiday inn hotels, at list I got my check out with one value charge on my credit card and I recieve other charge before... I not understand that. Service no good for my family... Sorry... July 14, 2013
Rated 1.0 out of 5.0 by Horrible room placement Went for a a relaxing weekend, and found a worse place than the one we left. There was some conference for teens going on in the city. They had a lot of these teenagers staying in the the hotel, and were staying in blocks or groups together. Where do we get a room?? Right in the MIDDLE of one of these conference groups. Stayed two nights, called security TWO nights. And how many times did I step out in the hall to ask them to keep it down as well? Lost count. So the staff basically did nothing to help. Don't get me wrong, I know how vacations for teens go when they're with a group in a hotel, I'm not old, but this happened between midnight and 2am, and management did nothing. Not to mention the room wasn't the cleanest, and I found blood stains on the comforter. Do not recommend. July 14, 2013
Rated 5.0 out of 5.0 by Great stay and location Newly renovated and nice, located on the boardwalk with a good view...parking can be tight, but most are in downtown. July 13, 2013
Rated 5.0 out of 5.0 by Will definitely be back! Loved the service! Despite 2 very large groups being booked in the hotel the same weekend, the service was great. The hotel staff even accommodated our group when the weather caused a last minute venue change for our event. The hotel kindly donated the use of the ballroom without blinking an eye! This could have been a huge problem for us, but not at this hotel! The room was very comfortable and clean. The only negative was the lack of ventilation fan in the bathroom, but I've noticed the same thing lately at other hotels of comparable quality so maybe that's just the trend. I did not eat/drink at the hotel restaurant/lounge, but several who did commented that the food was good. Next time my family is in San Antonio I will definitely book at this hotel again. July 13, 2013
Rated 5.0 out of 5.0 by Overall Stay @ San Antonio, TX Holiday Inn Remodeling is great. Fresh and clean rooms. I like the 'NO carpet floors!" However, upon arrival our room had one bar of soap?! The following morning the maid knocked on the door to clean, we stated not now and the room was never cleaned. We had to ask for clean bath towels. Pool is small, but like the location. Staff is friendly, great location right on the Riverwalk, feel the price of room should have included the $19.xx cost of daily parking. I would recommend this hotel and probably one day revisit. Thanks. July 12, 2013
Rated 5.0 out of 5.0 by Highly Recommended My family and I stayed at the River Walk Holiday Inn and it was an excellent place to stay. It was all walking distance to all attractions downtown and very convinent for the kiddos. I hgiht recommended especially if you and your lovely want alone time too. Great place to stay. July 10, 2013
Rated 4.0 out of 5.0 by Great rooms I stayed here with a large group. The hotel did a great job accommodating all of us. Our event was rained out and the hotel let us use one of their ballrooms. My room was clean, with a comfy bed and nice linens. I had a lovely view of the San Antonio skyline, and the location can't be beat. Plenty of parking, very helpful staff. The wifi is free, and you get what you pay for. It was spotty, and unreliable. And, the restaurant is not good. The service is slow, and it seemed like everything was previously frozen. Good bar to hang out in, and have a few cocktails. I'd stay here again. July 8, 2013
Rated 5.0 out of 5.0 by best stay ever My wife and I travel extensivly throughout the state of Texas and New Mexico. Our last travels took us to San Antonio Texas. We have traveled to San Antonio before but, we had not stayed at this property. The staff were the very knowledgable about thier property and the surrounding area. The entire staff was pleasent, knowledgeable, courtious, delightful,and I would recomend this HOLIDAY-INN to anyone. keep up the good work July 8, 2013
Rated 4.0 out of 5.0 by Great experience It is a wonderful hotel right in the middle of everything. July 8, 2013
Rated 2.0 out of 5.0 by excitement to disappointment in one min So disappointed …. Hotel parking garage elevator was out So that meant you go out walk up four floors get all your stuff walk down four floors . And when you ask a question everything was I am not sure ?? Not a great way to start off. Then you go in and see the whole place is under construction or either broken / out of order 1. Coffee machine - man working on it 2. Pool and hot tub - out of order sign 3. Bathroom - out of order sign Then having the room next to the elevator that open and closed all night to the ac squeaking loudly The room itself was beautiful and clean the balcony over the river was great I hate to say it with so many choices of places to stay on the river Not really sure if We will be back to this one July 8, 2013
Rated 5.0 out of 5.0 by A must stay for anyone going to San Antonio The location on the River Walk alone makes the stay worth it and the renovations that have taken place make the hotel top notch. The staff was glad to help in any way and also very professional. I have stayed at many Holiday Inn hotels and this is now my favorite. July 7, 2013
Rated 3.0 out of 5.0 by Stand around and wait Don't stay here if there is any kind of event going on in San antinio that requires going up and down the elevators. 2 of the people in my party were disabled we were on the 11 floor and we waited 25 minutes each day to get down to lobby. Finally had to go up just to go down.maintence workers working on inside of elevators while you we're in side. Very poor weekend spent more time waiting to get out of hotel than outside enjoying the town. July 7, 2013
Rated 5.0 out of 5.0 by Weekend Get Away The Holiday Inn Express on the Riverwalk is a great place to stay. You exit right onto the riverwalk and are within walking distance (two minutes) of all the shops and dining. The Alamo is about 5 minutes or so walking distance and the Tower of the Americas is about 10-15 minutes walk. The staff was very attentive but we did need to call twice to have our room cleaned one day. No big issue just a little inconvenient. The room was great, we got the king room with queen hideaway and was very comfortable for my me, my wife and my daughter. The only issue, and it was a small one was the elevator wait and congestion. There was a convention or something going on this weekend and there were lines for the elevators most of the weekend. Again no big deal just a small inconvenience. Overall we had a great weekend, a relaxing stay and the rooms were Very Nice and newly remodeled. July 6, 2013
Rated 5.0 out of 5.0 by Beautifully Renovated Absolutely beautiful renovation of the property. We travel a lot and usually chose boutique hotels but on this trip we were with a group that was staying here. I can not express how impressed we were with the hotel. The rooms were HUGE, comparatively to other Holiday Inns. I loved the floors, so much so I said I wanted them in my own home. The staff was very helpful and informative. Location is perfect with easy Riverwalk access. Definitely just earned a spot on my top hotels list. Amazing! July 5, 2013
Rated 4.0 out of 5.0 by nice hotel The room was comfortable. Would have preferred a tub/shower combo, but that's minor. Never ate at the hotel so can't speak about the food. Largest draw back to the property was that the pool was VERY small. Would only fit 2-3 families and not many deck chairs. July 5, 2013
Rated 5.0 out of 5.0 by RiverWalk Ease This H.I. property is amazing. The whole site has gone through a nice refresh. Rooms are new, modern, and clean. The location on the River Walk is great. The value is where one expects. I have yet to be disappointed by any of the IHG properties. The only negative, I wish there was a bar on site that was open until late. July 5, 2013
Rated 5.0 out of 5.0 by ENJOYED OUR STAY Hotel is centrally located on the RiverWalk. Food was very good in the restaurant. Room was extremely clean and beds were comfortable, Staff was very helpful with a small issue that I had and even offered us free breakfast. July 4, 2013
Rated 5.0 out of 5.0 by Enjoyed My Stay I totally enjoyed my stay at Holiday Inn Riverwalk, the staff was friendly and checking in/out was quickly done !!! The rooms were nice and clean and my stay was comfortable. The rooms had wooden floors and the view of Riverwalk below was awesome !! Wow , can't beat it affordable and what I enjoyed was having the Riverwalk steps away !!! I'll be coming back. : ) July 4, 2013
Rated 5.0 out of 5.0 by Very nice and clean rooms, Great atmosphere, good food Rented 2 rooms for a "Girls trip" and everyone of us loved the rooms. Clean and comfortable. Ate at the bar one evening and the restaurant next day, excellant friendly service and good food. 100% satisfaction! Will return to this Holiday Inn on my next trip to San Antonio July 4, 2013
Rated 1.0 out of 5.0 by Terrible Service Tried to check in, they would not let us. Finally got ahold of someone to help and she was ruder than the front desk person. Once we got the room straightened out then the room we got was dirty and had hair and dirty sheets and dirty towels all over the room. When we called down to see what was wrong they said there was nothing they could do and then had the nerve to say to my wife "What would you like us to do call a cleaning service to come clean the room?" So after 45 minutes of arguing and fighting with the front desk and their "manager" we got a new room, that was clean. Over all we planned on staying 3 night but after just 2 short night of dealing with the staff and the people in this hotel, we left and came home because we were having a hard time relaxing and all we wanted was for our children to be able to enjoy the river walk and Schlitterbahn, but oh well. I definitely would not recommend this hotel. It may have been renovated and cleaned up but the staffs needs a definite attitude adjustment and remember that they are in the customer service industry and we pay their bills, not the other way around. Like a good salesman once told me, "The customer is always right. Always!" July 3, 2013
Rated 5.0 out of 5.0 by Fabulous Service! The hotel was fantastic, I will definitely stay here again if I ever need to visit San Antonio. The staff were all friendly and attentive, the room was clean and well stocked with all my needs. The beds were so comfortable I didn't want to leave them. Restaurant service was fast and friendly and the food was delicious. When our outdoor event was rained out, the hotel made a ballroom available to us and helped us set up with only a few hours notice. July 3, 2013
Rated 5.0 out of 5.0 by Great service. I have to say that the lady that checked us in, Bonnie, was very helpful and friendly. She answered all questions I had and helped make the stay of my wife, niece, daughter and myself great. July 2, 2013
Rated 5.0 out of 5.0 by Great location! I enjoyed this hotel. San Antonio is one of those fun downtown’s where you do not need a rental car because everything is close to the hotel. The convention center, arena, the Alamo, tons of restaurants and bars on the River Walk and on Houston Street. To watch my favorite baseball team, I only had to walk 3 blocks to a sports bar that was enthusiastic. Was here on business, but would want to return with my wife for an awesome 3-day weekend. The hotel has a nice restaurant, bar, hot tub, pool and gym. As a platinum member, I was upgraded to a nice 2-room suite with wood floors. If you go to San Antonio, I advise you to stay at this holiday Inn. July 2, 2013
Rated 5.0 out of 5.0 by Great Location Our stay in San Antonio was made much more enjoyable by staying at your hotel, Easy access within walking distance of everything we wanted to do and see. No driving needed! Thanks! June 28, 2013
Rated 5.0 out of 5.0 by Very clean, comfortable and room layout outstanding Starting from the individuals outside meeting you as you pulled up in your car,the front desk, the restaurant, and the people that take care of the rooms, my wife and I found them very professional, sincere , informative and polite. The remodeling of the facility is outstanding.We truly enjoyed our stay. June 28, 2013
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