Rated 4.2 out of 5 by 350
Rated 2.0 out of 5.0 by Hawkeye71 San Antonio Riverwalk
Staff was very helpful in handling luggage and bringing vehicle around, The food in the restaurant was very good. We had dinner and breakfast there. The position of the AC ducts was not good. It was either blowing down from above or up from the registers on the floor. Poor design. When my wife opened up one of the wash cloths a couple of long black hairs fell out. Hair on the bedspreads, hair on the floor under the bathroom sinks. The internet was poor at best. Actually went across the street to Starbucks to access their WiFi to take care of some business. In summary, your 13 million renovation still has a way to go!
March 24, 2013
Rated 1.0 out of 5.0 by sfcpena50 Valet and security
I have stayed Three times at this location. And out of those three I have been treated wrong by both night shift security and the personnel at the night shift valet not saying all of the the ones working there. On fri night of our stay the valet guy gave us a hard time of where we were parked. We pulled up behind another vechicle no one was around that we could see and some young guy starts with us about where we are parked more so we had already checked in but he made an excuse with me about other people giveing him a hard time through the night which it has nothing to do with me. I was not drunk I don't drink and my thing is that some people need some people skills. There is a right way of talking to people who come in to the hotel and no need for being in a bad mood with the customers cause some one else did you wrong. I like coming here when I can get away from Fort Hood its a place to relax and enjoy myself. but not like that. security the same there should be signs to let you know if you need to pull up for them to see you because there were othere cars and SUV's there in the way. So if you have that person visible at all times so when someone pulls up they can then ask or tell them what that need or needs to be done. And thats with both. The rooms were awesome as well as the food and the service was great the people on the morning and early after noon shift were great this is why I keep coming back and keep telling others to stay at one of the holiday Inns in San Antonio if they can not get one then try another one. I tell all of my soldiers who are under my team to stay at a holiday Inn even the units that come in to train and have some time off I tell them about the holiday inns in San Antonio. not asking for special treatment just to be treated right and not disrespected because someone gave them a hard time I deal with that everyday when working with soldiers and more so when I was in Iraq no easy but I still have to be a professional. I want to say other then that everything else was great the rooms were like a very very nice and they were done with great taste Thank you all for your great service will be back again and will keep telling others to come and stay there. But please have a talk or send those people to some people skill classes if they don;t want to be there then they need to leave. Thanks again Holiday Inn staff you guys did a great job with the new work in the building the people that came to visit Texas for the first time were very impressed with the hotel they loved the room and the beds. they came from Michigan.. Thank You
March 23, 2013
Rated 2.0 out of 5.0 by HoustonJack Renovation taking place. Should have gone elsewhere.
It is a great location but we were not aware the place was being renovated. i am sure it will be a stunning place when it is done. First thing that ticked me off was the construction, #2 the fact that I requested a river view room online and didnt get that, #3 there was no fridge in my room.
March 23, 2013
Rated 4.0 out of 5.0 by mrleo23 great room, and service
even though the hotel was under remodeling, the stay was great. Everyone was helpful, and the room, was excellent. Would stay there again, and would recommend to anyonel
March 22, 2013
Rated 2.0 out of 5.0 by CADRIEL Do not recommend.
The website stated the construction would be complete, however it was not. The parking attendant advised us the garage elevator was out and suggested we park on the 5th or 6th floor so we wouldn't have to carry our luggage too many flights when using the stairs. After carrying our suit cases up the stairs, the hotel clerk informed us the parking attendant should have offered to hold the luggage and bring it up later. We had a difficult time getting in and out of the garage due to the construction vehicles blocking 1 lane of the 2 lanes; in addition we had a difficult time finding a parking space due to the construction materials / vehicles using the parking spaces. If you are going to charge $23 to park wouldn't you think it would have been easier / less stressful. We did not have a refrigerator in our room, just the cabinet where it should have been. The paint fumes were very strong in the hall when waiting for an elevator. When housekeeping cleaned our room, they left us with less than half a roll of toilet paper, so we had to call for more. Given the amount we paid per night, I expected better accommodations / service.
March 22, 2013
Rated 2.0 out of 5.0 by Tidalblue No Towels Upon Arrival
I was glad I asked for towels when I arrived. There were none in our room, and for a 2 night stay, our room was never cleaned. Also, there were incredibly loud people next to us at 2am in the morning, and it took Security a good 30+ minutes to get there and quiet them down. Also, the pool is way small.
March 22, 2013
Rated 1.0 out of 5.0 by Sica Bad experience
I thought I was going to relax after driving three long hours right after work, and wanting to go to the hotel and relax and get ready for my next work day, I get to the hotel and there was no available self parking or valet parking. I had to park two blocks away and haul my luggage. After checking in (10:30 p.m.) and getting my room key, the room that was given to me was a used room. I immediately called the front desk to let them know of the situation and I was told that house keeping would be up to clean the room. Forty five minutes later, I had to call the manager and let them know that house keeping had not gotten there and requested another room. They told me that there were no other rooms available and was told to wait for house keeping. Five minutes later, I get a call back to the room and was told to go down stairs and get a key to another room. Hence, I had to go down to the lobby and get the key. They didn't have the audacity to come up to the room and take a look OR take the key to me. I took pictures of the room and went downstairs and showed them the pictures before getting the new key. The next day, I found out there was no self parking or valet parking available again. I am deeply and sadly disappointed and I will not be staying at this hotel again. I am a Priority Member and am very disappointed with the staff and service at this hotel. I cannot add the pictures as an attachment because I have them on my phone but I would like to attach on a separate email if I am contacted.
March 22, 2013
Rated 5.0 out of 5.0 by Richardtx Holiday Inn riverwalk parking
The hotel was fantastic and I have stayed there before. The lobby was under going a renovation. The lobby was finished the day we left and it looks fantastic. We did not know it before check in. The self parking is hard as the entrance is at an angle and the lane is narrow. Because of the construction many of the parking spots were taken with materials. We should not have been charged to park due to this inconvience. The staff was great.
We had stayed last month at the Holiday Inn in London and that lobby and food area was also being remodeled...Grrrrrrrrrrrrrrrr
The staff there was wonderful.
Both hotels were very nice.
March 21, 2013
Rated 2.0 out of 5.0 by JAYROY Lied to about remodeling
Website stated 15 million dollar remodel would be finished in February.
We checked in Mid- March while still under construction.
5 phone calls to hotel about my room nobody stated front desk was moved to the 7th floor among with the riverside lounge and river view restaurant.
We were in a ADA room on the 9th floor. Wi-Fi very poor.
Yes the general manager claimed enough points would be credited to my rewards account for a free day UPON RETURN.
The staff was using the remodeling as an excuse not to do their job. The contract valet staff were very helpful except while checking in. Kevin & Ashley went out of their way to be helpful.
Still waiting on the general manager to return my last call
Remodeling contractors blocked the valet entrance
March 19, 2013
Rated 3.0 out of 5.0 by Clay077 Incomplete room
Remodeled room missing several items like refrigerator , trash cans ect....... Harsh paint smell not recommend for the price and not a great place to park it cost you 20.00 dollars a night!
March 19, 2013
Rated 5.0 out of 5.0 by com123 March 2013 Revitalization
This location was in the process of revitalization, what use to be called getting the new “H” or Green H upgrade. I was excited to see some of the changes I experience in the room. As a Platinum Member I was upgraded to an Executive Suite and found it to be a great experience. The changes I noticed included:
- A very very adequate number of electrical outlets. The lights had outlets on their bases, where there used to be only one outlet in there was now two. Even the bed’s head board had an outlet.
- New digital room temperature controls (thermostats) with motion detectors. I love the digital aspect of the thermostats, but have had some negative and positive experiences with the motion detectors, especially during the summer months. You go to sleep at night, they shut the cooling/heating unit off and you wake up sweating.
- The new black décor in the bathroom was very pleasing. The sliding glass doors on the shower were heavy and provided a positive feel that they would not fall off. The lighted mirrors made me want to go and find one to purchase for my home.
- Was glad to see the ground fault circuit interrupters in place at the sink in the bathroom and the kitchen area of the room. They are the type that will allow you to check them and they provide a visual confirmation of operation.
- No carpets, that’s ok. It makes cleaning easier on the daily maid service. I still wish they would consider a couple of throw rugs.
- For all you iPhone users that Sony clock in the bedroom has a docking station. When docked the clock’s speaker is available for listening to music.
- The room also had a program safe for keeping valuables.
- The only reason the rating for food and beverage was lower was the resturant and kitchen was greatly impacted by the renovations. The breakfast buffett was excellent.
I definitely, never write this much about a hotel stay. So, I must have been very pleased with this stay.
March 19, 2013
Rated 3.0 out of 5.0 by amy67 Recent Stay
I recently had 2 rooms on March 11th, 2013. I have stayed at this hotel many times in the past and currently have resevations for June 2013.
We have always had a wonderful stay at this hotel that why we are repeat customers. However, on this particular stay, it was noisy through out the late eveing and night with workers and etc.
I had attempted to call the Valet service when I was ready to check out of our rooms and after 15 min of trying, I realized our phone wasnt plugged in, nor did it have a single cord attched to it. to plug in to even use. The sheets on the bed had stains on them when I turned the bed down to get ready to go to bed. I feel in this case, there was a rush to utilize these rooms for revenue
( I spent over 600.00 for one night for the two rooms with valet service which is alot of money, but based on previous stays I knew it would be well spent and I wanted to give my children the River Walk experience)
The Executive Suite was nice, but had the same phone situation.
Nonetheless, my Children enjoyed the River Walk and all that goed with it, I was just disappointed in the room I had as I feel there were things that should have been completed before allowing anyone to reserve it. The renovations are over all very nice and I look forward to seeing the lobby completed when I come back in June.....thank you for your time in letting me vent...have a great day..
March 19, 2013