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Rated 4.4 out of 5 by 965 reviewers.
Rated 5.0 out of 5.0 by Everything Needed and Wanted This hotel hit high marks across the board. The upgrade to the high level suite was a pleasant surprise. Views were nice. The proximity to Riverwalk makes this a must stay place for when I am in town for business or pleasure. I have no negatives on this property -- and believe me -- I'm a finicky traveler. August 28, 2015
Rated 5.0 out of 5.0 by Great location and quality This hotel has a great location on the Riverwalk. From friendly staff to nicely furnished rooms, this hotel was a great experience for our family on vacation. August 27, 2015
Rated 1.0 out of 5.0 by Issues with accounting and access The hotel itself is very nice and conveniently located on the Riverwalk. We did experience an ongoing issue throughout our stay that involved the room keys not being recognized by the parking gates. But the most annoying aspect of our stay involved IHG's accounting system. Our first night was an annual IHG credit card award night but they mistakenly charged the corporate charge-back amount to me. The next two nights I had reserved using a combination of points and cash, resulting in the purchase of 40,000 additional points to cover the stay. But due to an accounting error they have erroneously debited 20,000 of those points from my account and I've spent several hours documenting the transactions and showing them the series of debits and credits that lead to the error but unfortunately I can't get past the front-line email and phone reps who don't have a grasp of accounting at all. These issues have seriously marred the memory of what could have been an enjoyable stay. August 26, 2015
Rated 5.0 out of 5.0 by Great Front Desk Personnel I had family come in from Mexico for a Sweet Sixteen last minute. I called to book 2 rooms and the young lady name Elizabeth was more than helpful. She went above and beyond to accommodate my family especially last minute. Bonnie and Steven were such joy to work with they were very courteous and friendly. They had all the answers I needed and never did once did they get frustrated with us due to my family being Spanish speaking only. I will definitely recommend Holiday Inn Riverwalk to everyone and book myself again!! August 24, 2015
Rated 4.0 out of 5.0 by Good Hotel Good stay,clean room. Walking distance from venue. August 22, 2015
Rated 5.0 out of 5.0 by great stay Absolutely perfect with the exception of the flooring, we could not walk barefoot without getting black residue on our feet. August 21, 2015
Rated 4.0 out of 5.0 by Hotel Great Location, bathroom could've been better prepared before our arrival. But overall, good experience August 21, 2015
Rated 5.0 out of 5.0 by Very comfortable and excellent service. The entire hotel staff was very helpful and courteous. The food at the restaurant is very good also. Access and egress to the parking garage is excellent and the hotel location has easy access to all of the downtown and river walk tourist attractions. I would definitely stay here again. August 21, 2015
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.