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Rated 4.3 out of 5 by 542 reviewers.
Rated 5.0 out of 5.0 by Comfortable and great service This hotel was awesome!! My in-laws were here visiting from Washington state. They needed walkers in order to explore the river walk area. Upon check-in my mother-in-law asked if they could get 2 walkers. Within about 10-15 minutes, there were 2 walkers for them at the front desk. I don't know what company provided the walkers, but the staff did an excellent job in arranging them. All the staff was friendly and courteous. The hotel was wonderful. Beds were very comfortable. I will definitely stay at this hotel again. Thank you for the wonderful stay!! August 2, 2014
Rated 5.0 out of 5.0 by Very attentive staff and lovely all together! My mother has problems with her knees and doesn't like to walk very far. She also has a handicap sticker in the vehicle. Their staff automatically put us in a room that would be feasible for both of us. That really stood out to me. I didn't have to request it. I also had to eat at the restaurant twice because the food was so good. I am still craving those wings! August 1, 2014
Rated 4.0 out of 5.0 by A good experience I arrived in San Antonio for business. Upon arrival to my hotel, I inquired about a couple trade show cases that I had shipped to the hotel. They were promptly located and delivered to me. My standard king room was not available, but was offered a handicap room that I could have immediately. The room was clean and comfortable, and I had no complaints. The breakfast buffet was very good, and the location of the hotel (and the view from my room and the restaurant) was right on the River walk. I needed directions a couple of times, and one of my room keys stopped working. Staff was very helpful in all cases. The only complaint I had was the hot tub, while open, did not work (could not get the jets to come on). The regular pool was nice and VERY popular with all the kids staying at the hotel. August 1, 2014
Rated 5.0 out of 5.0 by Love it I stay there every time I go San Antonio which usually is 5 days each month. They remember you, treat you like family and love to serve! July 30, 2014
Rated 4.0 out of 5.0 by Riverwalk My husband and I love visiting San Antonio's Riverwalk. We stayed here for our anniversary on our way to another destination. The hotel is close enough to all the action but on the quieter end of the river so we could enjoy the ambience without too much noise. The breakfast is wonderful. July 29, 2014
Rated 4.0 out of 5.0 by Excellent location This hostel is in an excellent location (right on the riveralk) and the rooms are fresh and clean. The modern theme is very nice except I like carpet in my room and not tile. The shower had a ton of room and the view from my room was excellent. If you want a true riverwalk view then stay on the lower level floors. This hotel is located downtown so make sure you know that. I had an excellent stay and so will you. July 29, 2014
Rated 5.0 out of 5.0 by Great place and location While it was a quick trip and short stay - this hotel proved to be a nice surprise. Sits right along the river walk so easy access to walking to restaurants, etc. The staff was extremely courteous and attentive. PROS: Great location - good service. The restaurant and bar are very nice with great view of the river. Reasonably priced. Free WI-FI. CONS: You do have to pay for parking (self parking $22/night - valet $28/night) No bathtub just shower - while good for me, some people may not like. July 28, 2014
Rated 5.0 out of 5.0 by Exceptional Stay Our stay at the San Antonio-Riverwalk Holiday Inn was outstanding. We found the hotel staff readily available and committed to resolving any issue that came up. We were impressed by how efficiently the hotel operates. Management staff is easily accessible and seen walking around the hotel making sure that guest are not having any problems. We look forward to staying here again. July 26, 2014
Rated 5.0 out of 5.0 by Great Staff and happy hour I am a road warrior and love Holiday Inn. This is a world class hotel with the most friendly and professional staff. I can't wait until my travels bring me back. Thank you to all the service staff for making my stay unforgettable. July 24, 2014
Rated 5.0 out of 5.0 by great hotel, close to riverwalk staff was friendly. valet, front desk, servers, room service were all very nice. the hotel room was clan, had a nice view of the river. the food in the restaurant was good. the drinks were made well. the bed so super soft and fluffy. the only down side was the 22$ parking or 26$ valet. I did valet because if I'm paying ask that money some one else might as well do the work getting my car. I will stay there again. July 24, 2014
Rated 1.0 out of 5.0 by Reservations I specifically asked for two rooms side by side with both having balconies facing the riverwalk. I was PROMISED this over the phone when making reservations but was not given that. I traveled with an elderly couple along with my girlfriend. We asked for rooms side by side and were not given that as first promised. In my opinion this was poor service. We wanted rooms side by side to periodically check on the elderly couple we traveled with, but instead were given two different rooms on two different floors. This is not what we were guaranteed! I plan to avoid Holiday Inn from this day forward and would much rather pay a bit extra for what I ask for at another hotel. July 22, 2014
Rated 4.0 out of 5.0 by Know exactly what your renting Not all rooms are listed/shown on the website. When checking rooms available - not all are readily listed. Yes the room I rented was cheaper but I thought that was because of my Military discount not because it was a standard bed size room. Also being disabled and not requesting a disabled room was not an issue because the room was adequate for most disable individuals who don't require all the ADA requirement. July 22, 2014
Rated 3.0 out of 5.0 by Clean Room, Nice Staff, Wood Floors? The room and facility was clean and the staff was welcoming and friendly. I, personally, do not like wood flooring in a hotel room--feels weird under bare feet, making me want to be in sandles the whole time. July 21, 2014
Rated 4.0 out of 5.0 by Riverwalk HI We have stayed at this location before and always enjoy the ease with which we can reach good restaurants and the sites around. July 21, 2014
Rated 5.0 out of 5.0 by Great Staff, Service and hotel All the staff were very friendly and helpful during my stay. The hotel was beautiful and in a great location. Great Job Holiday Inn San Antonio! July 20, 2014
Rated 5.0 out of 5.0 by Great location The free breakfast was very good. Enjoyed our stay. Had a Balcony room over riverwalk that was very nice. The people at the front desk were very helpful and the room was clean. The bed was comfortable too. July 19, 2014
Rated 5.0 out of 5.0 by Great Hotel with Professional Friendly management I was really impressed with this hotel's eagerness to help their customers and for acknowledging my membership. status. We had arrived late and were so hungry, they were able to recommend some places nearby that would be open till very late. Then, my son needed to scan some business paperwork before midnight and it was 10:57pm and very urgent. They were so eager to help. Even though, Their scanner in the lobby wasn't working, they made sure we were escorted to their private office on the 9th floor so that we could achieve that goal of sending these very important documents before midnight. Great management! I highly recommend this place to everyone! Wow! You can't find service like this anymore! July 19, 2014
Rated 3.0 out of 5.0 by Great location; ok accomodations Hotel was in a great location... directly on the Riverwalk!, short walk to Alamo and other attractions. Did not get a chance to eat at the hotel, but you could see the Riverwalk from the restaurant. Room had laminate flooring instead of carpeting which I've never experienced before. Floor definitely got socks black. But was overall clean. Room was smaller than I expected for such a large hotel. Was kind of disappointed after staying a previous night at a Holiday Inn Express. Bathroom was nice and had very adequate lighting. Pool was a lot smaller than usual, about 15ft by 15ft, luckily there were only a couple people using it at the time we stayed. Will probably choose a different hotel when we come back. Staff was very friendly and helpful. You have to pay for parking, which is ridiculous considering you are staying in the garage that's in the hotel. However, it felt safe and secure. Especially with 2 young kids. July 19, 2014
Rated 5.0 out of 5.0 by Good Location We were happy with the location of this hotel. This was our first trip to San Antonio, and were happy to find that we were able to walk to all of the tourist locations in the downtown area (and my Spouse and I are over 60 years of age). The rooms are smaller than they appear in hotel photos, but that did not really matter to us (even though we traveled with two grandchildren). We found the room, especially the beds, to be very comfortable. I suppose the only thing that we found odd was that ice machines were not located on every floor (I meant to ask why, but forgot). I did not have a lot of communication with Staff (there was no need), but when I did, I found them to be extremely helpful. We enjoyed dining in the dining room overlooking the River Walk - the view and the food were very good. We would stay in this hotel again. July 18, 2014
Rated 2.0 out of 5.0 by overpriced! the "river view" is actually looking at some old buildings and their ugly unmaintained roofs. looking straight out the window, it seems you're in the ghetto. If you lean forward and look straight down, there is the river! The rooms are decorated and built "cold". Personally, I like modern, but in this place I would prefer carpet. Everything is extra charge. including breakfast. pretty good buffet, but for that price they could add an omelet cook or something. All in all, very overpriced I think. July 18, 2014
Rated 2.0 out of 5.0 by AC and Dust AC was out for more then 8hrs room was hot. Room looked nice and clean but there was lots of dust on the window edge, beds corners, tv, and vents. Not good for my allergies. I hope it was just my room but the front desk did verify that the AC was out. Would of expected a a discount on room. July 16, 2014
Rated 5.0 out of 5.0 by Great Riverwalk Experience We greatly enjoyed our stay. The staff and service were great, and the property is very convenient to enjoying the entire Riverwalk experience. The only point that would have made it better would have been an airport shuttle. I kept my rental car an extra day to accommodate getting to the airport. July 16, 2014
Rated 4.0 out of 5.0 by Trip To San Antonio Stayed here because it was right on the riverwalk. It is an updated hotel and very clean. Had a river view that was nice. There was only one time that we called down for towels and they did not come with them so I went to the lobby to get them to be told they don't have them down there so they would bring them up. They brought 2 towels up when I requested 6 and had to call the front desk again. The air conditioner had to be serviced because it was not cooling properly as well. July 16, 2014
Rated 5.0 out of 5.0 by Great value and extremely friendly & helpful staff. The hotel had excellent amenities, outstanding service: starting with the valet service, front desk and maid service. They went out of their way to make sure our stay was enjoyable and hassle free. Will definitely stay there on my next visit to San Antonio and will recommend this hotel to friends and business associates. July 14, 2014
Rated 3.0 out of 5.0 by Overall good, dusty room Overall, our stay was good although the room and restroom were dusty and there was a bit of hair on the restroom floor and shower. The front desk and valet staff were very polite and helpful so that was a plus. July 14, 2014
Rated 5.0 out of 5.0 by Great hotel Came to this hotel for a 2 night stay while attending a conference in San Antonio. Excellent location was convenient to all we needed and hotel staff was terrific!! I highly recommend it. They were worth the price!!! July 13, 2014
Rated 4.0 out of 5.0 by Parking "Not" Overall I'd have to say it's a very nice hotel. If you are there to take in the sights then you are in a great spot. You're right above the Riverwalk and in walking distance to just about everything in that area to see. But I had to ding the hotel on the parking situation. It is a bit ridiculous to pay 22 dollars a night for parking and there aren't enough parking spaces. This is primarily due to Valet confiscating the first 3 floors for those using Valet. I think they need to reevaluate how many people actually use valet, because those 3 floors were never close to being full. Yet those of us who are paying daily had to park in drive lanes, up against walls or jack a handicapped space. The hotel also needs to get on the cleaning crew about cleaning the patio first thing in the morning. Drunks from the bar and or passers-by on the Riverwalk stop, park it, party and leave the place a mess. It looks like a seen from a fraternity movie the morning after the party. Guest having breakfast and wanting to sit outside should not have to deal with that kind of filth, especially at the rates we're paying. But as I mentioned earlier it was/is a nice hotel. July 11, 2014
Rated 5.0 out of 5.0 by Great stay Very comfortable room, staff was very, very helpful and pleasant. Close to river walk, just a beautiful hotel!! Will definitely stay again. July 10, 2014
Rated 4.0 out of 5.0 by Very Good Restaurant Overall we enjoyed our stay. The down side was the hallways always seemed to need vacuuming. The Guestroom and Bathroom were never cleaned properly. Nor was the bed made up properly. The lobby could certainly use more seating. There's only enough seating for 10 people in the whole lobby. The restaurant was excellent, the staff as well as the food. July 8, 2014
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.