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Rated 4.3 out of 5 by 611 reviewers.
Rated 5.0 out of 5.0 by Great hotel, excellent staff This hotel is very nice. The wood floors and design of the rooms make It feel very comfortable. The high point of staying here however, is the wonderful friendly and attentive staff. The staff make you feel as though you are staying at one of the finest hotels in San Antonio. The location is great - walking distance from the Alamo and right on the Riverwalk. I would recommend this hotel and I personally plan to make it my hotel of choice when visiting San Antonio. September 18, 2014
Rated 5.0 out of 5.0 by Awesome hotel in an Awesome City Everything about this hotel is great! It's in a great location... right on the river! The staff is exceptionally friendly! September 18, 2014
Rated 5.0 out of 5.0 by hotel on the riverwalk The holiday inn on the san antonio riverwalk is a great place to stay September 15, 2014
Rated 5.0 out of 5.0 by Great hospitality and comfort I was there for a military reunion and everything was just great. From the staff at the registration desk to the restaurant, lounge and house keeping. You all made our stay a memorable one. September 15, 2014
Rated 5.0 out of 5.0 by Great Stay Great functional room. Close to the Riverwalk and the restaurants. easy access to the airport (less than 30 minutes). September 15, 2014
Rated 4.0 out of 5.0 by REVIEW Great Experience of hotel and location was optimal for our visit September 15, 2014
Rated 5.0 out of 5.0 by Great location! Nice location to Riverwalk and the many restaurants and clean rooms! September 15, 2014
Rated 5.0 out of 5.0 by A great value on the S.A. Riverwalk This is a great hotel for a great value! I would most definitely stay at this facility again and likely will on my next visit to San Antonio. September 15, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Excellent customer service provided by Sales Manager, Catering Manager, Banquets Manager, AV Services Manager. Everyone I came in contact with was always smiling hello. Great location, too, right on the River Walk. September 13, 2014
Rated 5.0 out of 5.0 by Fantastic experience I have stayed at this hotel several times and the staff is always exceptional. On my most recent stay, the staff went out of their way to make sure I was comfortable and had everything I needed. If traveling to San Antonio I highly recommend the HI Riverwalk. September 11, 2014
Rated 5.0 out of 5.0 by Good Location Good Location and friendly staff on the Riverwalk in San Antonio. It is walking distance from many restaurants and bars. September 11, 2014
Rated 5.0 out of 5.0 by Great Service Great Value Every one of the Staff had great attitudes. Very willing to help with anything September 11, 2014
Rated 4.0 out of 5.0 by Navy Reunion The rooms don't have carpet, when walking bare foot, the bottom of our feet were very very dirty. I had to ask that they mop the floors, and they did. September 10, 2014
Rated 5.0 out of 5.0 by Ubicacion Excelente e Instalaciones modernas Es un muy buen lugar, con instalaciones modernas y facil acceso al area turistica por el lado del rio. Todo se siente Nuevo y las unidades de aire acondicionado al ser independientes y no centrales hacen mas placentera la estancia en la habitacion. September 9, 2014
Rated 5.0 out of 5.0 by Riverwalk Absolutely one of the best Holiday Inns...and best hotels in this full service category!! Staff is terrific! September 8, 2014
Rated 5.0 out of 5.0 by Awesome service and experience overall great weekend getaway. the staff was awesome and willing to answer every and any question. definitely going back again loved the location and recommend it to anyone visiting the river walk. September 7, 2014
Rated 4.0 out of 5.0 by Nice Hotel Overall The staff was wonderful and the hotel was very clean. My only issues were the WiFi was very iffy at best. It usually connected but the signal was very weak and didn't work well on the phones. Oddly enough there was not a "do not disturb" sign anywhere. I actually do use those a lot and because of it, I was woken up the last day there by the housekeeper that was there quite early. The pool was very tiny and the whirlpool didn't work. I figured I was doing something wrong when attempting to turn it on but a gentleman that had been staying there for the last month said it only works about 30% of the time. It's unfortunate that it hasn't been fixed. Hotel is in an awesome location though - the riverwalk is literally right behind the hotel. September 5, 2014
Rated 3.0 out of 5.0 by Feeling indifferent Overall stay was okay. We showed up about 40 minutes before the actual check-in time (just as others were doing) and our room was still dirty so we waited in the lobby and kept checking the room, even telling the front desk that it's dirty. When the actual check-in time came the room was not touched. We told the front desk again and they questioned us after repeatedly telling them we just checked in and we're sitting in the lobby the whole time. So, we got a new room. I don't know if the room was too cold or what, but there was always water coming up from the floor between the seams everyday. To add, my son lifted the cushion on the chair and there was this disgusting stain on the bottom that was red and green and colors in between. I have a picture but won't post it. Other staff were friendly and helpful. The breakfast buffet was delicious! September 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel, definately will stay there again when in San Antonio September 4, 2014
Rated 2.0 out of 5.0 by Disappointed We got locked out of our room on our second day due to the door malfunctioning and it took forever to get us back in. I have a 4 year old little boy who was ready to use the bathroom and take his nap and was unable. I had to look down the halls until I found a bathroom for him to use. And there was no apology from the main staff. Just disappointed in the experience. September 4, 2014
Rated 5.0 out of 5.0 by Great Service Service was really good. Rooms are excellent. Restaurant with excellent view to the San Antonio River September 3, 2014
Rated 5.0 out of 5.0 by Great Service My stay at the Holiday Inn Riverwalk has been the most enjoyable that I have ever had. Staff and management treated my family and myself like we were part of there family. it was really great spending time at your Hotel. September 3, 2014
Rated 5.0 out of 5.0 by Ashley of the front desk Our stay there was absolutely fantastic. Our every need was met by all. However, Ashley at the front desk is the one who made it all so wonderful. Her responsiveness to us and willingness to please was evident from the start. She is the consumate professional and a terrific asset to your staff!!!!!!!!! September 3, 2014
Rated 4.0 out of 5.0 by breakfast The one thing that probably needed most help was breakfast. I think that if drinks were self serve it woukd have made it better, but my wife and I waited 20-30 minutes for our drinks to get served so insread we just got the chocolate milk at the bar. September 3, 2014
Rated 4.0 out of 5.0 by Great Hotel Service was great. However, the mattress was not comfortable at all! September 2, 2014
Rated 5.0 out of 5.0 by Great Location on the River Walk! Our room overlooked the meandering River Walk. Beautiful (and tranquil) scenery with trees, shrubs and flowers. The hotel is just steps away from a multitude of quality restaurants and bars on the River. You can also take the water taxi to the San Antonio Museum of Art, where we saw a wonderful exhibit of Henri Matisse paintings. The Hotel is just a short walk from Penner's Clothing Store, where I bought two new Guyabera shirts. This hotel has everything going for it, but mostly it is location, location, location! We look forward to our next stay at this outstanding property! September 1, 2014
Rated 5.0 out of 5.0 by Good experience, great staff I used reward nights for this stay with my family to experience the riverwalk with the family and also attractions. During check-in, our room was not clean. I spoke with the front desk and they took care of the problem by moving us to a room that was completely clean. We were also treated to breakfast. I want to thank the great staff at this hotel that took care of our needs and also went above and beyond to make sure we had an excellent experience. We will be back soon...thank you August 31, 2014
Rated 3.0 out of 5.0 by Nice staff and up to date rooms but not clean When I first checked in it was clear my room had been smoked in--the odor was a big negative. The staff handled it well and moved me as soon as I asked. However, the new room had hair on the furniture (really?), floors (bathroom and main area), and bath tub. There was also something unsavory on the table top. Finally, there were a number of scuff marks on the walls. It's too bad because the rest of the experience (great staff) was positive but a dirty room is tough to make up for. August 31, 2014
Rated 5.0 out of 5.0 by Perfect location This hotel was located in the perfect spot for all of our predetermined spots to visit along the Riverwalk and Historical District. August 31, 2014
Rated 5.0 out of 5.0 by Nice Getaway Great location. Had a room with balcony on Riverwalk. Prompt room service. We've stayed at several hotels on the Riverwalk and this is one of our favorites. August 28, 2014
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We are excited to announce that this property completed an extensive renovation on 03/19/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.