Rated 4.3 out of 5 by 699
Rated 5.0 out of 5.0 by JSEE Wonderful location for the Theater
I purchased Tickets to a show at the Majestic theater months ago and since this hotel was the nearest IHG property I had been watching for any open room for several weeks. Every time I looked it was booked solid, so when I saw an opening one morning for a points room I hit reserve without even thinking about the fact that my IHG profile is set to 1 adult (Business travel), instead of the 2 adults and 2 small kids I needed for this night. I called the hotel as soon as I got the confirmation e-mail (~2 minutes later) to see if they could just put me in a double room. They said they were totally booked up, but to just show up early that day and because of my Platinum status they could probably get me into a room that would hold the family. So I went into the hotel on the day of check-in just expecting to just get some random room, nothing special.
I showed up about an hour before normal check-in and when I asked if the room would hold the 4 of us, she looked at me funny and then said "we have upgraded you to a suite." That was a lot more than I was expecting.
The room was wonderful. It was a 2 room suite that had a king sized bed in one room and a sleeper sofa in the other so there was plenty of room for the family. It was actually my wifes birthday and she walked in the room and said "Happy Birthday to me!"
The view from the room was quite nice, we were on one of the top floors and the balcony overlooked the riverwalk, so I got to see all the Christmas lights from above.
Definitely will stay here again next time we want to stay downtown.
December 19, 2014
Rated 5.0 out of 5.0 by KSBS Great Hotel
Over the years we have passed this hotel on our way to what has been our favorite Riverwalk hotel except that it has become too expensive. For this trip we had enough points to use at a Holiday Inn but still wanted to be on the Riverwalk so chose it. We had booked a king lesiure room but were upgraded to a suite which would have been especially nice had we been staying more than one night. The floors are a very nice wood but I would have liked a rug or two just to soften it. The restaurant has a wonderful view of the river. We ate breakfast in the restaurant but I would not do so again; nothing wrong with the food but service was very poor. We did not eat dinner there so don't know what service might be at that time. I also liked the fact that we could park our car ourselves and didn't have to wait on valet to get it when we wanted it.
December 19, 2014
Rated 5.0 out of 5.0 by pamita52 Lovely hotel with friendly staff
I was pleasantly surprised at the modern, sleek appearance of this hotel's lobby and the courtesy and friendliness of the front-desk staff.
I was there for a 2 ½ day team meeting and everyone, from front desk, to banquet servers, meeting space staff and sales office were incredibly prompt to resolve even the smallest of issues with professional and friendly attitudes.
Meals were good and banquet servers were attentive to everyone's needs. In all, it was a great experience.
December 16, 2014