Rated 4.4 out of 5 by 1100
Rated 5.0 out of 5.0 by shaynadog recent stay
The recent remodel was done beautifully. The room was very modern, and the bed was extremely comfortable. We upgraded to a riverwalk view, which was nice and relaxing. The location of the hotel was very central, and it was very easy to exit the back of the hotel right onto the riverwalk. The Acenar Restaurant right next door on the riverwalk was an excellent place to eat. Would definitely stay here again if visiting San Antonio.
February 3, 2016
Rated 3.0 out of 5.0 Business on The Riverwalk.
I've stayed at this hotel several times for an annual conference. Upon arriving, the valet associate approached and asked if I'd like to Valet or Self Park. I told him I was just dropping off luggage and that a family relative in town was taking the vehicle afterwards. He said okay and walked away. I was surprised the valet/bellman did not offer to help with luggage - as San Antonio is known for it's hospitality. Once checking into the hotel, I was taken back to find out that breakfast was not complimentary for platinum elite members at this location. The previous 7 nights at IHG locations across the country I was informed breakfast would be complimentary going forward. However, not the case here. Front Desk however did offer suggestions for breakfast, including the restaurant inside the hotel. Room was comfortable with good view of downtown. Hotel is clean. Easy access to downtown attractions.
February 2, 2016
Rated 3.0 out of 5.0 by Poster Average Hotel on the Riverwalk
Great location on the riverwalk and the staff is great. The room had a couple of issues, the towel hooks on the wall next to the shower were coming out and there was hair in the tub that I had to wash out before I used it. Also, the fitness center had a strong "chemical" smell the first day I was there. The treadmills in the fitness center work but are very outdated.
The market in the lobby is great for coffee in the morning and the bar is very nice.
I might look to another property before I stay at this location.
February 1, 2016