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Rated 3.9 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by Great Staff Clean Hotel Stayed here several times and always happy with the service and room. Hot tub always clean and hot!!! Booked through third party, tried to book direct for the same price and was connected to central reservations with no help. Would rather give you the money direct. Wish management could take care of a repeat customer directly. I am a Priority Member, but that does not seem to matter at this property. February 23, 2014
Rated 5.0 out of 5.0 by Best Hotel One of the best hotels I have stayed in. I would easily stay here again. Staff and property are top shelf. February 19, 2014
Rated 1.0 out of 5.0 by Hard bed and expensive breakfast I am usually a big fan of Holiday Inn. I did not enjoy my stay here. The beds were very hard, and there is some type of ambiant light behind the headboards that I couldn't find a switch to turn off. So, I had to sleep in a lit room on a hard bed. The breakfast was standard and had a good selection, but I had to pay $12 for my son to eat breakfast. I guess only one guest per room gets breakfast included with their room. I also overheard the wait staff explain to someone that there is no free coffee to take back to the room even if they bring their own cup. Over all the facilities and people are nice and clean. It is just not a comfortable place to stay. February 19, 2014
Rated 2.0 out of 5.0 by complimentary breakfast we usaully get free breakfast when we stay in san antonio at the northwest holiday . Our daughter goes to UTSA in San Antonio. So we had decided to make that our hotel when ever we would go see her. BUT this time Arron the clerk told very cold and impersonaaly that we didnt pay enough to get the free breakfast. I even said how much more do i have to pay ,but he didnt want to work with in any way . COLD and UNCARING IMPERSONAL. So needless so say we will be looking for a different hotel near UTSA , I told himwe were Priority Club Members February 15, 2014
Rated 1.0 out of 5.0 by Bad Experience, Beautiful Property! I want to start by saying this was a beautiful, new, well designed property. Unfortunately the the restaurant needs much help. During dinner i tried to order a soup, but they were all out. I asked for Chicken strips but they were all out. Dessert, was also sold out. I spoke with a manager and assured me it was a fluke and that they are usually in stock, and he greatly apologized and asked me to give them another try. The next morning I decided to order off the menu, but when my breakfast arrived the potatoes were swimming in a pool of grease and the omlet was not what I had asked for. At this point I was also fustrated because they do not carry grapefruit juice which is standard in any hotel. I was told they only carry apple, and OJ. I sent the food back and decided on fast food drive through. The soda vending machine on my floor was out of stock on several options as well. When i got home I realized i had left a dress shirt on the bed. After waiting several days and leaving several messages I finally got to speak to a manager who said they did not find my shirt. I will not be returning, regardless of how nice this property is. February 12, 2014
Rated 4.0 out of 5.0 by very comfortable room good cust service. clean nice bar rest. is so so for a 12$ breakfast February 12, 2014
Rated 5.0 out of 5.0 Nice place Es un muy buen lugar para pernoctar y usar como punto de reunion. February 9, 2014
Rated 3.0 out of 5.0 by Poor breakfast service / Poor check in Breakfast was a huge dissatisfier. It was supposed to be included in our room rate and it wasn't. Waitress service was very poor and the cook was brand new and did a really poor job on preparing the meal. We had to wait 10 minutes before the front desk person came back to the front desk to check us in. February 9, 2014
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