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Rated 4.2 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Great Experience Great services. Nice personnel at breakfast. Accessible location. Clean rooms, Meeting Facilities accurate January 22, 2015
Rated 5.0 out of 5.0 by NW SA Gloria is always a pleasure to visit with! Very helpful even when things are not going right at check-in. January 19, 2015
Rated 5.0 out of 5.0 by VERY NICE FRONT DESK ATTENTION. JUST FINE AS FIRST TIME. LOVE FRONT DESK COURTESSY AND ATTENTION LOVE HOTEL AREA FOR MY BUSINESS AND WILL BE BACK SOON, January 12, 2015
Rated 5.0 out of 5.0 by Beyond Expectations! I made reservations initially for my husband and I, only needing a king bed. Our grandson decided he wanted to join us after reservations were made. I was hopeful the hotel staff would be able to accommodate us somehow and they did! We were expecting a roll-out bed, if nothing more a couch for our grandson to sleep on. Well not only did the staff accommodate us, they upgraded our room to a suite without raising the rate! It was more than what we expected and appreciated the exceptional service from the staff. January 7, 2015
Rated 4.0 out of 5.0 by Nice hotel Everything is nice except that I can hear what happened in hallway at night. It was a bit disturbing. January 5, 2015
Rated 5.0 out of 5.0 by Muy buena atencion En general es my buena la atenci[on, excepto por el personal a cargo de la limpieza, ahi no respetan la temperatura del aire aconidicionado, asi que hacen la limpieza a la tmperatura que ellos desean y despues dejan asi a su temperatura la habitacion, lo cual es desagradable, pues quien la ocupa no son ellos. January 4, 2015
Rated 2.0 out of 5.0 by Could use some work Stayed at this hotel longer than anticipated. Had many issues during my stay. For one, the internet connection was very poor. Once you got connected you could expect to disconnect within seconds. As a college student, any online work became difficult. The "Shhhh" sign you put outside your door means nothing. Sleeping in just never happened. House keeping would bang on the door and multiple times would argue across the door and question when my roommate and I would be out of bed. As a guest I would of at least hoped this wouldn't happen morning after morning after morning. This would happen 2 or 3 times in the same morning every other morning. At one point, on the desk I had important receipts, a campus citation to take care of, water bottles filled with water, and work logs I was keeping track of. The cleaning ladies came in and threw all of that away one morning, causing many problems on top of problems I had to take care of...at least the desk was clean and my bed was made right? The only thing that didn't have me completely unsatisfied with this place was how nice, friendly, and willing to help the front desk ladies, some random workers, and the bar lady were... as long as it took to not only get a menu to order food at the bar before even making the long wait for your actual meal to be cooked. December 27, 2014
Rated 4.0 out of 5.0 by mi estancia en Holiday Inn San Antonio NW la atencion y servicio de la señorita María y la señorita Aurora siempre fue excelente y con un buen concepto de lo que es servicio al cliente siempre amable y accecible. La habitacion limpia un poco pequeña pero con lo necesario y el desayuno la verdad muy muy simpleel huevo era de polvo y no sabia muy bien, sin embargo funciono como un el desayuno rápido sin mucho que comentar desayuné y listo vamonos gracias y hasta la proxima December 6, 2014
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